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Notion vs Smartsheet comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 19, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.6
Notion boosts productivity by saving up to 10% time and money, enhancing document management and exceeding user expectations.
Sentiment score
6.9
Smartsheet enhances productivity and collaboration, automates processes, manages timelines, and is cost-effective compared to Microsoft Project alternatives.
I would say per document, Notion saves at least ten minutes because of easy organization and sharing skills.
Automations Engineer at Ad Up
Compared to Microsoft Project, which is more expensive, we save costs using Smartsheet.
Project Manager at a university with 1,001-5,000 employees
 

Customer Service

Sentiment score
7.0
Notion's customer service is praised by some but criticized for lacking support, with varied responses to mobile app issues.
Sentiment score
6.8
Smartsheet's customer service feedback is mixed, with praise for responsiveness and resources but concerns over response delays and ticket management.
Customer support is great, effective, and easy to reach.
Project Management Associate at MPost
Customer support for Notion is actually great; they are really responsive.
Head of Product at a educational organization with 201-500 employees
 

Scalability Issues

Sentiment score
8.4
Notion is praised for its scalability and adaptability for various projects, though pricing may become a concern when scaling.
Sentiment score
7.4
Smartsheet is praised for scalability, integration features, and cost-effectiveness, with some concerns over task tracking in larger projects.
Notion is heavily scalable, and we did not have a problem with scalability at all.
Co-Founder, CEO at a tech services company with 1-10 employees
Notion is highly scalable.
Founder at AppCritic
As an organization, when we scale up, the pricing tends to go very high.
Automations Engineer at Ad Up
Smartsheet is pretty flexible and scalable.
Project Manager at a university with 1,001-5,000 employees
 

Stability Issues

Sentiment score
6.9
Notion's stability varies, with users facing occasional crashes, slowdowns, and downtime, especially with large databases and mobile use.
Sentiment score
7.9
Users find Smartsheet stable, with minor issues, high reliability ratings, and minimal disruptions enhancing overall satisfaction.
I encountered a problem once when there was an outage for a couple of days.
Founder at AppCritic
Sometimes, Notion can be slow, especially if there is too much information or during peak times.
Founder at a tech services company with 1-10 employees
Notion does have some glitches at times, such as pages reloading for long durations or databases not updating correctly.
Architect at Nexworld
 

Room For Improvement

Notion users want better integration, automation, pricing, mobile app, offline access, user management, AI, support, and team chat features.
Users want better data management, UI, integration, security, support, and Excel-like features in Smartsheet.
Notion has one big downside: the lack of an offline mode.
Founder at a tech services company with 1-10 employees
It's difficult to determine what information is private.
Founder at AppCritic
I might find myself trying to load a new page, but I am unable to move from one page to another due to frequent hanging.
Project Management Associate at MPost
I have a novice understanding of Smartsheet, so I sought a solution more suited to repeatable projects and process-oriented governance.
Strategic Programs Vice President, Project Management Office at a financial services firm with 11-50 employees
 

Setup Cost

Notion offers varied pricing plans, including a free option; costs increase with user additions and collective upgrades.
Smartsheet pricing is user-based, varies by plan, and advanced features can increase costs compared to competitors like Microsoft Project.
However, inviting additional users can become costly.
Founder at AppCritic
It's affordable and offers community support if I get stuck.
Project Management Associate at MPost
Generally, it is not cheap.
Head of Product at a educational organization with 201-500 employees
Licensing might be cheaper per user.
Project Manager at a university with 1,001-5,000 employees
 

Valuable Features

Notion excels in flexibility, customization, and integration, offering efficient organization, collaboration, and versatile support for workflows and teams.
Smartsheet offers real-time collaboration, customizable dashboards, automation, and integration, making it ideal for efficient project management.
The most impactful feature for project management is the ability to invite multiple client stakeholders without complication.
Founder at AppCritic
Notion has very strong integration capabilities.
Founder at a tech services company with 1-10 employees
Overall, it adds significant value to our project management by organizing our work efficiently.
Architect at Nexworld
Automation helps by simplifying some manual work, saving time and facilitating communication.
Project Manager at a university with 1,001-5,000 employees
We were looking for a tool that allowed for repeatable projects and process-oriented governance.
Strategic Programs Vice President, Project Management Office at a financial services firm with 11-50 employees
What I appreciate best about Smartsheet is the straight Gantt chart and its flexibility.
Solution Architect at Think People
 

Categories and Ranking

Notion
Ranking in Project Management Software
10th
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
17
Ranking in other categories
Knowledge Management Software (2nd), Document Automation Software (2nd), AI IT Support (12th)
Smartsheet
Ranking in Project Management Software
7th
Average Rating
8.0
Reviews Sentiment
7.1
Number of Reviews
43
Ranking in other categories
Project Portfolio Management (3rd)
 

Mindshare comparison

As of January 2026, in the Project Management Software category, the mindshare of Notion is 1.6%, down from 2.1% compared to the previous year. The mindshare of Smartsheet is 2.2%, down from 4.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Project Management Software Market Share Distribution
ProductMarket Share (%)
Smartsheet2.2%
Notion1.6%
Other96.2%
Project Management Software
 

Featured Reviews

Rusira Sathnindu - PeerSpot reviewer
Automations Engineer at Ad Up
Minimal workspace has organized policies and student records and improves team collaboration
One of the main frustrations I have is the pricing of Notion. It is really pricey; we even used to call it pretty pricey for an expensive notepad. Notion has a per-user pricing model, but I think if it was per-organization pricing with a flat rate for the whole organization regardless of how many new people join, that would be really awesome. But with their current pricing models, especially for a growing organization when scaling from ten to one hundred employees, it is going to cost a lot of money. It is ten dollars as I remember, but that is a lot because you have to pay it per person. Another issue is that sometimes their markdown editor has a great many features, but sometimes the markdown editor breaks. When I copy something from ChatGPT and paste it there, sometimes the content gets messy. Only sometimes, but when it gets messy, it is really hard to fix things up. I might have to delete the entire thing and do everything by hand. So there are some bugs related to the markdown editor, but that is not always the case. The main pain point I would say is the pricing model. I do not have more needed improvements to add regarding integrations, performance, or mobile experience. Those areas are good in my mind. I have not actually used the mobile app a lot, but from other sides that is all good. The main two needed improvements I would suggest are a better pricing model and fixes for some bugs in the markdown editor.
DS
Project Manager at a university with 1,001-5,000 employees
Automation simplifies manual tasks and facilitates team communication
There are many useful features in Smartsheet. One can easily share plans with the entire team, and it functions similarly to Microsoft Project. Creating dependencies across all tasks is smooth, and team members can make adjustments if necessary. Automation helps by simplifying some manual work, saving time and facilitating communication.
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Top Industries

By visitors reading reviews
Outsourcing Company
12%
Computer Software Company
11%
Comms Service Provider
10%
University
9%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business13
Midsize Enterprise3
Large Enterprise3
By reviewers
Company SizeCount
Small Business19
Midsize Enterprise2
Large Enterprise22
 

Questions from the Community

What is your experience regarding pricing and costs for Notion?
My experience with pricing, setup cost, and licensing was fair.
What needs improvement with Notion?
Overall, Notion is doing its purpose well. One thing I may add is that it would be great if Notion had a team chat within the tool itself.A chat function within Notion would be great and would help...
What is your primary use case for Notion?
My main use case for Notion is project management and knowledge tracking.For project management and knowledge tracking, we mostly use it for roadmaps. In a typical workflow, we assign things that n...
Has anyone moved from Microsoft Project to Smartsheet? How has your experience been with Smartsheet?
Hi @Eire Zimmermann, I helped an organization evaluate both MS-Project and Smartsheet when they were conducting their PM tool RFP. The short of it is this, MS Project is not caught up with the mo...
What do you like most about Smartsheet?
The tool creates shareable dashboards. These dashboards allow us to display project deliverables' status, their position in the queue, expected delivery timelines, and more. The best part is that t...
What is your experience regarding pricing and costs for Smartsheet?
Licensing might be cheaper per user. I rate it as seven or eight due to its demanding nature. For personal use, I have a monthly subscription, while the company uses an annual basis.
 

Comparisons

 

Overview

 

Sample Customers

Startups like Loom, Mixpanel, Blinkist, Adobe, Deel and Education facilities such as USC, Dartmouth and The University of Chicago.
Sony Music, ESPN, Hilton, Unisource, Colliers, Extreme Networks, Groupon, Netflix
Find out what your peers are saying about Notion vs. Smartsheet and other solutions. Updated: December 2025.
881,082 professionals have used our research since 2012.