Try our new research platform with insights from 80,000+ expert users

Smartsheet pros and cons

Vendor: Smartsheet

4.0 out of 5

43 reviews
93% willing to recommend

Pros & Cons summary

Smartsheet combines tool integration, robust collaboration, and customization, providing Excel-like functionalities and improving project tracking. It offers seamless integration but faces challenges like security concerns, limited automation, and data capacity issues. Users appreciate its cost-effectiveness and unique workflow automation, although improvements in customer service and integration with Microsoft products are needed. Automation shortfalls and manual saving requirements affect collaboration, and additional modules can be costly for comprehensive features.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

Smartsheet is user-friendly and offers a high level of integration with various tools.

It provides powerful project management features such as Gantt charts, workflows, and automation.

Smartsheet enables effective collaboration and allows easy sharing through dashboards and reports.

Its versatility and similarity to Excel make it accessible and efficient for budget and data integration.

Smartsheet offers excellent customer support and scalability, beneficial for enterprise use.

CONS

Smartsheet needs improvement in user-friendly functionalities and lacks comprehensive automation features.

There are security concerns, including ease of restricting people from sharing sheets, managing attachments, and setting up single sign-on.

Customer service is not easily accessible and requires enhancement in response quality.

Integration with third-party platforms and software needs improvement, including better use of APIs.

Training available for Smartsheet is limited, creating a steeper learning curve for users.

Smartsheet Pros review quotes

reviewer1429656

Senior Project Manager at a tech services company with 10,001+ employees

Oct 1, 2020

It's very user friendly.

Read full review

reviewer1407036

Senior PM / Scrum Master at a financial services firm with 1,001-5,000 employees

May 25, 2021

Smartsheet does a really good job of creating Gantt charts. Export to Excel feature was also very useful.

Read full review

AB

KM Manager and Compliance Officer at a consultancy with 51-200 employees

Sep 17, 2021

The solution has subtasks and a rollup.

Read full review

Free Report: Smartsheet Reviews and More

Learn what your peers think about Smartsheet. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.

879,422 professionals have used our research since 2012.

Deborah Gamelin

Vice President at Asset Track for Cloud, LLC

Jan 14, 2022

The dashboard and the layouts are quite good.

Read full review

PM/CM Practice Leader at COWI A/S

Mar 23, 2022

Enables coordination and sharing of information that is relatively inexpensive.

Read full review

GPO - PMO - Global Manager at Wolters Kluwer

Mar 31, 2022

Smartsheet is easy to use.

Read full review

Ciprian Porutiu

Vice President, Operations & Delivery | Change Management | Digital Transformation at Marsh Limited

Apr 29, 2022

The dashboard feature is the most valuable aspect of the solution.

Read full review

Resource Manager at a non-tech company with 11-50 employees

May 12, 2022

We like Smartsheet's workflows, automation, and low-code capabilities. I don't know of any other project management tool with low-code functionality designed for project managers.

Read full review

reviewer1855623

Associate Director at a pharma/biotech company with 11-50 employees

May 10, 2022

The management aspect is the most valuable. You can also prioritize tasks and then view tasks by priorities as passports.

Read full review

Associate Director Of Project Management at a consultancy with 11-50 employees

May 19, 2022

For doing project plans what was really valuable is the ability to do a predecessor.

Read full review

Show 10 more reviews (out of 40)

Smartsheet Cons review quotes

reviewer1429656

Senior Project Manager at a tech services company with 10,001+ employees

Oct 1, 2020

The dashboard is not user-friendly, it needs improvement.

Read full review

reviewer1407036

Senior PM / Scrum Master at a financial services firm with 1,001-5,000 employees

May 25, 2021

The downside of Smartsheet is that there are some security concerns. We were able to restrict people from sharing sheets with anyone who was not in our domain, but it could be easier. We also found it hard to restrict certain user groups from adding attachments to sheets.

Read full review

AB

KM Manager and Compliance Officer at a consultancy with 51-200 employees

Sep 17, 2021

They provide a limited number of sheets which is not enough.

Read full review

Free Report: Smartsheet Reviews and More

Learn what your peers think about Smartsheet. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.

879,422 professionals have used our research since 2012.

Deborah Gamelin

Vice President at Asset Track for Cloud, LLC

Jan 14, 2022

The integration with Microsoft products should be improved.

Read full review

PM/CM Practice Leader at COWI A/S

Mar 23, 2022

Lacks the ability to edit attachments within the solution.

Read full review

GPO - PMO - Global Manager at Wolters Kluwer

Mar 31, 2022

Smartsheet's export and print functions could be more seamless. Once I create the plan in Smartsheet, I need to import it into my corporate web presentations. This isn't always smooth. I have to save it in PDF format, then cut an image from the PDF version.

Read full review

Ciprian Porutiu

Vice President, Operations & Delivery | Change Management | Digital Transformation at Marsh Limited

Apr 29, 2022

Maybe the solution could be a little bit more flexible.

Read full review

Resource Manager at a non-tech company with 11-50 employees

May 12, 2022

I would like if Smartsheet allowed more formulas in its sheets. I don't think working with formulas is as intuitive as it is in Excel. I use Vlookups and index matches in some of my sheets, and I had to find an outside consultant to help me build out those formulas.

Read full review

reviewer1855623

Associate Director at a pharma/biotech company with 11-50 employees

May 10, 2022

The long-term timelines could be improved, especially the visuals on the projection Gantt chart.

Read full review

Associate Director Of Project Management at a consultancy with 11-50 employees

May 19, 2022

You were forced to create a new tab rather than add another sheet.

Read full review

Show 10 more reviews (out of 40)

Product Categories

Product Categories

Project Portfolio Management

Project Management Software

Popular Comparisons

Popular Comparisons

Jira vs Smartsheet

monday.com vs Smartsheet

ServiceNow Strategic Portfolio Management vs Smartsheet

Freshservice vs Smartsheet

Asana vs Smartsheet

Broadcom Clarity vs Smartsheet

Microsoft Project vs Smartsheet

Planisware vs Smartsheet

Planview Portfolios vs Smartsheet

Adobe Workfront vs Smartsheet

Notion vs Smartsheet

Wrike vs Smartsheet

Planview PPM Pro vs Smartsheet

Microsoft Project Server vs Smartsheet

SAP Portfolio and Project Management vs Smartsheet

See all alternatives

Product Categories

Product Categories

Project Portfolio Management

Project Management Software

Popular Comparisons

Popular Comparisons

Jira vs Smartsheet

monday.com vs Smartsheet

ServiceNow Strategic Portfolio Management vs Smartsheet

Freshservice vs Smartsheet

Asana vs Smartsheet

Broadcom Clarity vs Smartsheet

Microsoft Project vs Smartsheet

Planisware vs Smartsheet

Planview Portfolios vs Smartsheet

Adobe Workfront vs Smartsheet

Notion vs Smartsheet

Wrike vs Smartsheet

Planview PPM Pro vs Smartsheet

Microsoft Project Server vs Smartsheet

SAP Portfolio and Project Management vs Smartsheet

See all alternatives

Related questions

77

Has anyone moved from Microsoft Project to Smartsheet? How has your experience been with Smartsheet?

103

What project management/portfolio management program would you recommend?

13

Any experience with Strategic Project Portfolio Management Solutions?

75

What are the tools you recommend to support teleworking?

12

When evaluating Project Portfolio Management, what aspect do you think is the most important to look for?

13

How effective is Project Server at providing metrics for resource analysis across projects?

9

CA Clarity PPM - does it support my requirements?

100

Why is Project Portfolio Management important for companies?