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Jira vs Smartsheet comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 19, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.3
Jira enhances efficiency and productivity, offering quick ROI and integration, though opinions on updates and support are mixed.
Sentiment score
7.3
Smartsheet streamlines operations, reduces administrative tasks, enhances collaboration, and boosts productivity with an easy-to-use, cost-effective interface.
 

Customer Service

Sentiment score
6.7
Atlassian's documentation and forums often suffice, but customer support has mixed reviews on responsiveness and problem-solving effectiveness.
Sentiment score
7.4
Smartsheet's customer support is praised for responsiveness and resources but criticized for ticket tracking and lacks phone/chat options.
 

Scalability Issues

Sentiment score
7.3
Jira is scalable with planning, though some face performance issues and integration concerns as demands grow.
Sentiment score
7.6
Smartsheet excels in scalability and integration but faces challenges with large tasks, depending on user proficiency and adoption.
 

Stability Issues

Sentiment score
7.6
Jira is praised for its stability and performance, with occasional issues mostly related to server setups or customizations.
Sentiment score
8.1
Users praise Smartsheet's stability and reliability, noting minor issues that don't significantly affect their overall satisfaction.
 

Room For Improvement

Jira's complex interface, limited features, and high costs hinder usability, requiring improvements in performance, integration, and customization.
Smartsheet requires UI improvements, better integrations, enhanced functionality, and increased user-friendliness, with superior training and support.
 

Setup Cost

Jira offers flexible, moderately priced licensing with subscription options, but costs can rise with plugins and large deployments.
Smartsheet offers flexible pricing with various plans, seen as cost-effective compared to competitors, with customizable features and support.
 

Valuable Features

Jira provides robust project management, Agile support, and integrations, enhancing team collaboration with customizable workflows and a user-friendly interface.
Smartsheet excels with cloud accessibility, real-time collaboration, and robust integrations, offering customizable project management and intuitive interfaces.
 

Categories and Ranking

Jira
Ranking in Project Management Software
3rd
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
274
Ranking in other categories
Application Lifecycle Management (ALM) Suites (1st), Application Requirements Management (2nd)
Smartsheet
Ranking in Project Management Software
5th
Average Rating
8.0
Reviews Sentiment
7.2
Number of Reviews
40
Ranking in other categories
Project Portfolio Management (5th)
 

Mindshare comparison

As of December 2024, in the Project Management Software category, the mindshare of Jira is 8.8%, up from 8.5% compared to the previous year. The mindshare of Smartsheet is 5.2%, down from 6.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Project Management Software
 

Featured Reviews

Saroj Ekka - PeerSpot reviewer
Offers good repository integration, sprint board and easy to set up
There are some features and reports we need that are not there. For example, if I have to find out the capacity of the current sprint by user and compare it with the previous sprint, that visibility isn't there. We can know the capacity and what happened with the whole sprint, but not for an individual person to see where it's falling and how it's tracking. Report and analytics capabilities are important for a product manager. That visibility is important, so we use Jira. Some of the features are there, and I use my own Excels or other data things to compensate for that.
Asma Ali - PeerSpot reviewer
Easy to use, simple to set up, and great for non co-located environments
At one point we were trying to use it to organize a curriculum for students to just have the weekly stuff. We kind of ran into trouble doing this. It's not really designed for that. What we were trying to do is give them a real-time syllabus with pre-readings and activities and stuff embedded. It ended up getting really complicated. They also had access, and while there’s probably a way to not give them access, I didn’t know how to set that. I just wanted to let them download. It got complex. It wasn’t just people updating what they were working on. It was something else and it didn’t work. If there was some way to store more complex files in the system, or if there was a back-end structure where you could store files, that would be ideal. We use Box to store recordings, for example, of sessions and stuff. We’d like to store it in this solution. We already integrate Smartsheet into Teams for updates and stuff. That works well.
report
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Top Industries

By visitors reading reviews
Educational Organization
51%
Manufacturing Company
8%
Financial Services Firm
7%
Computer Software Company
6%
Educational Organization
43%
Manufacturing Company
7%
Healthcare Company
6%
Government
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Is Jira better or would you go with Micro Focus ALM Octane?
Hi Netanya, Basically , it all depends on the use cases for your environment and the business needs. Hope the below data may be relevant to you for identifying your needs and deciding on the approp...
Which is better - Jira or Microsoft Azure DevOps?
Jira is a great centralized tool for just about everything, from local team management to keeping track of products and work logs. It is easy to implement and navigate, and it is stable and scalabl...
What is your experience regarding pricing and costs for Jira?
We operate under a nonlimited license with Jira, allowing a number of users to access it with a single enterprise license.
Has anyone moved from Microsoft Project to Smartsheet? How has your experience been with Smartsheet?
Hi @Eire Zimmermann, I helped an organization evaluate both MS-Project and Smartsheet when they were conducting their PM tool RFP. The short of it is this, MS Project is not caught up with the mo...
What do you like most about Smartsheet?
The tool creates shareable dashboards. These dashboards allow us to display project deliverables' status, their position in the queue, expected delivery timelines, and more. The best part is that t...
What is your experience regarding pricing and costs for Smartsheet?
The pricing is great and reasonable enough that I maintained my copy and bought it for my team independently.
 

Comparisons

 

Also Known As

Jira Software
No data available
 

Learn More

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Overview

 

Sample Customers

Square, Nasa, eBay, Cisco, SalesForce, Adobe, BNP Paribas, BMW and LinkedIn, Pfizer, Citi.
Sony Music, ESPN, Hilton, Unisource, Colliers, Extreme Networks, Groupon, Netflix
Find out what your peers are saying about Jira vs. Smartsheet and other solutions. Updated: December 2024.
824,053 professionals have used our research since 2012.