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Smartsheet vs monday.com comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 4, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.8
Users significantly improved project management efficiency with monday.com, reporting enhanced productivity, time savings, and better team communication.
Sentiment score
7.3
Smartsheet streamlines operations, reduces administrative tasks, enhances collaboration, and boosts productivity with an easy-to-use, cost-effective interface.
 

Customer Service

Sentiment score
7.4
Monday.com support is praised for helpfulness, but users seek more personalized interactions and occasionally face slow response times.
Sentiment score
7.4
Smartsheet's customer support is praised for responsiveness and resources but criticized for ticket tracking and lacks phone/chat options.
 

Scalability Issues

Sentiment score
8.0
Monday.com excels in scalability and customization, supporting diverse team sizes smoothly, though setup complexity and costs are noted.
Sentiment score
7.6
Smartsheet excels in scalability and integration but faces challenges with large tasks, depending on user proficiency and adoption.
 

Stability Issues

Sentiment score
7.9
Monday.com is reliable and stable, with minimal downtime, solid support, and continuous improvements for project management needs.
Sentiment score
8.1
Users praise Smartsheet's stability and reliability, noting minor issues that don't significantly affect their overall satisfaction.
 

Room For Improvement

Users want improved performance, automation, customization, intuitive mobile app, better integrations, and advanced project management features on monday.com.
Smartsheet requires UI improvements, better integrations, enhanced functionality, and increased user-friendliness, with superior training and support.
 

Setup Cost

Enterprise users find monday.com pricing negotiable; functionality and ease justify costs, suggesting a cautious approach to user count management.
Smartsheet offers flexible pricing with various plans, seen as cost-effective compared to competitors, with customizable features and support.
 

Valuable Features

Monday.com excels with automation, flexibility, and integrations, offering an intuitive interface for efficient project management and enhanced collaboration.
Smartsheet excels with cloud accessibility, real-time collaboration, and robust integrations, offering customizable project management and intuitive interfaces.
 

Categories and Ranking

monday.com
Ranking in Project Portfolio Management
2nd
Ranking in Project Management Software
1st
Average Rating
9.4
Reviews Sentiment
7.3
Number of Reviews
224
Ranking in other categories
CRM (3rd), Marketing Management (3rd), Opportunity Management (1st)
Smartsheet
Ranking in Project Portfolio Management
5th
Ranking in Project Management Software
5th
Average Rating
8.0
Reviews Sentiment
7.2
Number of Reviews
40
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of December 2024, in the Project Portfolio Management category, the mindshare of monday.com is 6.7%, up from 6.1% compared to the previous year. The mindshare of Smartsheet is 8.1%, up from 7.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Project Portfolio Management
 

Featured Reviews

SolèneVerhaeghe - PeerSpot reviewer
Helps you avoid delays because you can visualize your deadlines and track your progress
I like the automation you can do with monday.com. You can automate priorities, status changes, notifications, etc. You may need another solution to create this automation in other tools, but monday.com includes everything. The Gantt view for project planning is also pretty good. The interface is another area where monday.com shines. It is colorful and visually appealing. You can paint with colors, and there are multiple views. If you are the type of person who wants all of your information displayed linearly, you can set it up in lines. It's the best tool for evaluating timelines and projects. The most challenging part is deciding how you want to display your information, but as soon as you know what you're doing, it's effortless to view where you are in the project and who's involved. You can set up a simple project in under five minutes, but a super complex one might take a few days. I think it's straightforward if you know how you want to organize your information. monday.com is accessible to non-technical users but takes a lot of time. They have many tutorials, and you can easily use monday.com if you can take the time to go through them and learn. When you initially create a project, it's only a board with lines on which you enter the tasks. You have some columns with the task owner, status, deadlines, etc. It is not that easy to understand all the features and how you can use them for your case, which is why people contact me. When you implement the tool, you decide which layout to use and what information you want to disclose. I've seen clients who have been using this for three years, and they still only know how to do things one way because they haven't taken the time to understand all the features. It's crucial to spend time at the start and learn the tool. I don't think the learning curve is that huge.
Asma Ali - PeerSpot reviewer
Easy to use, simple to set up, and great for non co-located environments
At one point we were trying to use it to organize a curriculum for students to just have the weekly stuff. We kind of ran into trouble doing this. It's not really designed for that. What we were trying to do is give them a real-time syllabus with pre-readings and activities and stuff embedded. It ended up getting really complicated. They also had access, and while there’s probably a way to not give them access, I didn’t know how to set that. I just wanted to let them download. It got complex. It wasn’t just people updating what they were working on. It was something else and it didn’t work. If there was some way to store more complex files in the system, or if there was a back-end structure where you could store files, that would be ideal. We use Box to store recordings, for example, of sessions and stuff. We’d like to store it in this solution. We already integrate Smartsheet into Teams for updates and stuff. That works well.
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Top Industries

By visitors reading reviews
Educational Organization
65%
Computer Software Company
5%
Financial Services Firm
4%
Manufacturing Company
4%
Educational Organization
43%
Manufacturing Company
7%
Healthcare Company
6%
Government
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Do you recommend Monday.com?
Monday.com is one of the best project management softwares available on the market. It lets you create and customize the tools you need to run every aspect of your work. I particularly favor it bec...
What do you like most about monday.com?
The product's initial setup phase was straightforward.
What needs improvement with monday.com?
I believe the reporting functionality could be improved on monday.com. While some reports are accessible, this area has room for enhancement. For example, including a Gantt chart in project plannin...
Has anyone moved from Microsoft Project to Smartsheet? How has your experience been with Smartsheet?
Hi @Eire Zimmermann, I helped an organization evaluate both MS-Project and Smartsheet when they were conducting their PM tool RFP. The short of it is this, MS Project is not caught up with the mo...
What do you like most about Smartsheet?
The tool creates shareable dashboards. These dashboards allow us to display project deliverables' status, their position in the queue, expected delivery timelines, and more. The best part is that t...
What is your experience regarding pricing and costs for Smartsheet?
The pricing is great and reasonable enough that I maintained my copy and bought it for my team independently.
 

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Sample Customers

Raw Digital, Wix, Discovery, Frost & Sullivan, Adidas, Asos, Uber
Sony Music, ESPN, Hilton, Unisource, Colliers, Extreme Networks, Groupon, Netflix
Find out what your peers are saying about Smartsheet vs. monday.com and other solutions. Updated: December 2024.
824,053 professionals have used our research since 2012.