CA Unified Communications Monitor vs LogicMonitor comparison

CA Unified Communications M...

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Executive SummaryUpdated on Oct 9, 2024

CA Unified Communications Monitor and LogicMonitor compete in communication monitoring and IT infrastructure management. LogicMonitor tends to have an advantage due to its extensive IT monitoring capabilities, even though CA Unified Communications Monitor outperforms in communication-focused analytics.

Features: CA Unified Communications Monitor offers in-depth network analysis, real-time performance tracking, and advanced reporting tools for communication management. LogicMonitor provides comprehensive IT monitoring, dynamic cost forecasting, and flexible dashboards. While both are excellent in network monitoring, LogicMonitor offers broader IT infrastructure monitoring.

Room for Improvement: CA Unified Communications Monitor could improve in expanding its IT monitoring capabilities, enhancing cloud-based offerings, and integrating more predictive analytics for broader IT system insights. LogicMonitor might enhance its communication-specific analytics, offer more cost-effective solutions, and streamline specialization for smaller IT environments.

Ease of Deployment and Customer Service: CA Unified Communications Monitor features straightforward deployment with specialized support for seamless integration into communication systems. LogicMonitor offers a cloud-based model for rapid deployment across various IT environments with minimal downtime. LogicMonitor's customer support is stronger, focusing on quick resolution and product guidance, while CA Unified Communications Monitor provides dedicated support in communication solutions.

Pricing and ROI: CA Unified Communications Monitor has a moderate setup cost aimed at ROI through enhanced communication efficiency. LogicMonitor requires a higher initial investment but offers substantial ROI by improving IT infrastructure reliability and efficiency. CA Unified Communications Monitor is valuable for communication-centric operations, while LogicMonitor’s cost is justified by its extensive feature set leading to long-term ROI benefits.

To learn more, read our detailed CA Unified Communications Monitor vs. LogicMonitor Report (Updated: April 2025).

CA Unified Communications Monitor vs. LogicMonitor

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Helped 847,646 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

CA Unified Communications M...

Ranking in Network Monitoring Software

102nd

Ranking in IT Infrastructure Monitoring

71st

Average Rating

6.6

Number of Reviews

Ranking in other categories

Unified Communications Monitoring (5th)

LogicMonitor

Ranking in Network Monitoring Software

10th

Ranking in IT Infrastructure Monitoring

12th

Average Rating

9.0

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

Container Monitoring (5th), Cloud Monitoring Software (13th), AIOps (6th)

Mindshare comparison

As of April 2025, in the IT Infrastructure Monitoring category, the mindshare of CA Unified Communications Monitor is 0.1%, down from 0.1% compared to the previous year. The mindshare of LogicMonitor is 2.1%, down from 2.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Infrastructure Monitoring

Featured Reviews

itarchit489981

IT Architect at a comms service provider with 10,001+ employees

Good end-to-end voice quality monitoring and offers valuable features

The solution should have automatic baseline detection. On the per hour, per base, per week. That's usually the best. And on a per individual CI level. I know that they're working on it and when that's available then we will definitely implement it because it will reduce the effort we need to maintain all the products. Right now we have to set thresholds for every location, and it needs to be actually dynamic so if we have better thresholding, we'll have faster alarms across all our locations. We won't have to expend effort on it by resetting or checking them on a regular basis.

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Henry-Steinhauer

Systems Engineer at LifePoint Health

They have an active community of users who are willing to share their experiences and how they have extended the solution to do unusual things.

I'm a learn-by-example person, so it would be nice to have a cookbook for enterprise management. They have a rich API process, but there aren't many examples of how to do enterprise-style work. It is peculiar about how to do it for one device, but not necessarily thousands. LogicMonitor can effortlessly pull data from one item at a time. I have yet to find an excellent way to get LogicMonitor to show me all the WAN devices and how they're doing in terms of capacity.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Good end-to-end monitoring"

"We use the solution to meet the needs of the customer."

"The solution’s overall reporting capabilities are pretty powerful compared to ones that I have used previously. It seems like it has a lot of customizations that you can put in, but some of the out-of-the-box reports are useful too, like user logon duration and website latency. Those type of things have been helpful and don't require a lot of, if any, changes to get useful content out of them. They have also been pretty easy to implement and use."

"I really appreciate the reporting function because it allows me to create dashboards that will be emailed to me during the morning so that I have a complete overview of my client's health, within a specific time frame."

"The dashboarding is very useful. Being able to create custom data sources is one of its biggest features which allows quick time to market with new features. If one of our vendors changes their data format or metrics that we should be monitoring, then we can quickly adjust to any changes in the environment in order to get a great user experience for our customers."

"One thing that's very valuable for us is the technical knowledge of the people who work with LogicMonitor. We looked at several products before we decided to use LogicMonitor, and one of the key decision-making points was the knowledge of the things that they put in the product. It provides real intelligence regarding the numbers that you see on the product, which makes it easy for us technical people to troubleshoot. Other products don't provide you with such information. You see a value going up, but you don't know what it means. LogicMonitor provides such information. For instance, if a value goes up, it says that it is probably because your disk area was too low."

"Whenever we reach out to our customers, we give LogicMonitor as a dashboard to them so they don't need to monitor the hardware side separately. For example, if my service is running on their hardware X, that means they don't need to monitor hardware X and our services too. LogicMonitor has the capability of monitoring their hardware as well as our services. This is how LogicMonitor helps us."

"Having a full team at LogicMonitor for support is super helpful as they are available all the time to answer any questions you may have."

"LogicMonitor is good for getting a full view of your topologies. They have LiveMaps, which give you a visual representation of your infrastructure."

"LogicMonitor improved on-premises infrastructure monitoring in several ways. One key feature was dynamic resource allocation, although we didn't utilize it much in our system. The main functionalities we benefited from were email alerts, network mapping, and dashboards."

More LogicMonitor pros

Cons

"All the features and functions of the solution can be improved."

"The solution should have automatic baseline detection."

"The dashboards can be improved. They are good, but there is a pain point. To show things to management, to explain pain points to other customers, to show them exactly where we can do better, the dashboarding could be better. Dashboards need to show the key things. Nobody is going to go into the ample details of Excel sheets or HTML."

"There is a lack of automation, especially in terms of remediating problems. The problem is seen and identified, but there is a need and a gap where LogicMonitor can help us automate the remediation of the problem."

"The ease of use with data source tuning could be improved. That can get hairy quickly. When I reach out for help, it's usually around a data source or event source configuration. That can get challenging."

"Automated remediation of issues has room for improvement. I don't know how best to handle it, but I know that they're kind of working on it. I know there are some resources that can do automated remediation. I would like them to improve this area so it could be completely hands-free, where it detects an issue, such as, if a CPU is running high. There are ways to do it even now, but it's a bit more involved."

"LogicMonitor has good features, but the ease of use is a little bit confusing. Additionally, we are looking for workflow automation, which is a little bit tricky for LogicMonitor."

"Role-based permissions could be better and updating modules could be smoother."

"LogicMonitor should improve its logging features. It can become expensive and should be cost-effective. It would be great to see prebuilt templates for alerting methods in LogicMonitor that are similar to the prebuilt dashboards. Currently, users have to build their alerting configurations."

"I'd like to see more automation in the tool, especially around remediation."

More LogicMonitor cons

Pricing and Cost Advice

Information not available

"The solution is not expensive."

"It's an enterprise-grade solution and competitively priced compared to the other solutions that are out there... Our organization is not huge, but LogicMonitor is worth every penny that we pay for it. I've never heard anyone say, "I'm not sure that we're getting good value for money from this product." It's integral to our business."

"The licensing side of things with LogicMonitor, is quite simple. It is one license per device. Recently, you have additional licenses with things, like LM Cloud, which does confuse things a bit. Because it's very hard to estimate how many licenses you're going to need until you're monitoring it, so it's quite hard through that process to give a customer price to say, "This is how much this services will cost.""

"The features were very valuable to us because we could consolidate them into one platform and have a good user experience with the platform, our accounts, and the support team. That was the key driver for us. That was what we were looking for. We looked for a comprehensive solution that could provide advanced features all in one platform, and LogicMonitor was the solution that we chose. It definitely has a premium price. However, you are getting what you pay for in a very effective way. That was important in our decision-making.The features were very valuable to us because we could consolidate them into one platform and have a good user experience with the platform, our accounts, and the support team. That was the key driver for us. That was what we were looking for. We looked for a comprehensive solution that could provide advanced features all in one platform, and LogicMonitor was the solution that we chose. It definitely has a premium price. However, you are getting what you pay for in a very effective way. That was important in our decision-making."

"It is pretty expensive, but we now need one less full-time engineer. With on-prem, we used to have one more engineer in our department. That engineer has now moved to another department. Our capacity is better with this product than the previous one. It is easy for us to manage the sites. You have to choose between the standard account and the premium account. With the premium account, you get a lot more than the standard one, and you can also buy some extra features. It is a good thing to look at them because you would probably want to buy them. You should take your time and negotiate the price. They are easy. Like all cloud providers, they are able to discuss the price and if necessary, change the price."

"The tool's pricing falls into the middle range."

"As a managed service provider, we have the highest level of licensing that they offer, so we don't have any extra fees. I believe there are some add-ons for some of the lower tiers of LogicMonitor service, but that's not something that we use with our agreement."

"In terms of pricing, I would rate LogicMonitor four out of five."

More LogicMonitor pricing and cost advice

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Top Industries

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Computer Software Company

19%

Financial Services Firm

12%

Manufacturing Company

Healthcare Company

Company Size

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Small Business

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Questions from the Community

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What is the best network monitoring software for large enterprises?

It actually depends on the exact purpose or requirements. Some tools are better for only network devices while others are better from a cloud monitoring or APM monitoring perspective. You can check...

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What do you like most about LogicMonitor?

LogicMonitor helps us prevent potential downtime. It's pretty good. It generates low-level warnings that aren't necessarily preemptive but can still alert us to issues we should investigate. These ...

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What is your experience regarding pricing and costs for LogicMonitor?

The pricing can vary yearly or monthly, depending on the clients we're working with and their size and scale. For example, the pricing for a customer with ten thousand licenses versus a hundred lic...

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Product Reports

CA Unified Communications Monitor vs. Ixia Hawkeye

Download CA Unified Communications Monitor product report

CA Unified Communications Monitor report

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Also Known As

CA UC Monitor

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Overview

CA Unified Communications Monitor is a unified communications monitoring solution that evaluates and reports on the network’s support of real-time applications in multi-vendor environments, so that Network Administrators can optimize the network’s quality of service and end user experience.

Broadcom

LogicMonitor provides infrastructure and network monitoring, alerting, and reporting across environments like AWS, Azure, and on-premises.

LogicMonitor aids businesses and managed service providers in maintaining system health, performance, and availability. It supports various technologies including Citrix, Cisco Voice systems, operating systems, virtual machines, and network devices. Businesses benefit from dashboards and data insights for proactive management, customizable data sources, and integration with third-party applications like Slack or ServiceNow. AI technology enhances monitoring capabilities by recognizing normal behavior and updating monitored elements, while multiple monitoring features consolidate data sources into one interface.

What are LogicMonitor's key features?

Dashboards: Instant, interactive access to data for easy monitoring.
Customizable Data Sources: Robust, adaptable monitoring with logic modules.
Granular Alert Tuning: Enhances issue identification and resolution.
Reporting Capabilities: Detailed oversight and forecasting.
Third-Party Integration: Expands functionality with applications like Slack and ServiceNow.
AI Technology: Recognizes normal behavior and updates monitored elements.
Consolidated Monitoring: Combines diverse data sources into a single interface.

What benefits or ROI should users expect?

System Health: Ensures optimal system performance and availability.
Data Insights: Facilitates proactive management with comprehensive data.
Scalability: Adapts to different environments and technologies.
Efficiency: Streamlines monitoring with a single, efficient interface.
Predictive Analysis: Provides detailed oversight and accurate forecasting.

LogicMonitor is utilized across diverse industries by managed service providers to ensure seamless monitoring and management of clients' systems. This includes application performance monitoring, manual topology mapping, SLA calculations, and improvement of role-based permissions. Companies also seek enhanced resources view, better collector upgrade processes, and streamlined customization for monitoring from the repository.

Sample Customers

BBVA Compass

Kayak, Zendesk, Ted Baker, Trulia, Sophos, iVision, TekLinks, Siemens

CA Unified Communications Monitor vs. LogicMonitor