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Calabrio ONE vs NICE Workforce Optimization comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

Calabrio ONE
Ranking in Workforce Engagement Management
7th
Average Rating
7.8
Number of Reviews
32
Ranking in other categories
No ranking in other categories
NICE Workforce Optimization
Ranking in Workforce Engagement Management
8th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2024, in the Workforce Engagement Management category, the mindshare of Calabrio ONE is 8.7%, up from 8.0% compared to the previous year. The mindshare of NICE Workforce Optimization is 6.9%, up from 6.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Workforce Engagement Management
 

Featured Reviews

GS
Dec 10, 2018
The Copy Schedule Activities reduces time spent for changing activities. Agents are not able to cancel an approved request in the Time Off Request area.
I cannot speak about the difference for the QM software. My main use is of the WFM software. A few of the features were "nice to have" features, but version 9.3 had some "deficiencies". The main problem was not being able to run scenarios in a pseudo scheduling area, so the way Calabrio is now, agents can possibly see test scenarios. Another problem is the Time Off Request area. Agents are not able to cancel an approved request through this area. The sorting/filtering could be improved upon greatly. We are scheduled to upgrade to version 10.0, which will resolve many of the issues we do not like about the current version that we are using. Update: We are still on version 9.3 and looking forward to upgrading.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
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814,763 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Healthcare Company
17%
Financial Services Firm
12%
Government
11%
Computer Software Company
8%
Financial Services Firm
26%
Healthcare Company
11%
Computer Software Company
11%
Government
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Also Known As

Calabrio
NICE SmartCenter, SmartCenter
 

Learn More

 

Overview

 

Sample Customers

Polaris, Equifax, Fedex, Rabo, Paychex, Virteva, VITAS Healthcare Corp, Keurig Green Mountain, AT&T, Esurance, Subaru, Boeing, Tiffany & Co., Thomson Reuters.
Harte-Hanks Inc.
Find out what your peers are saying about Genesys, Five9, NICE and others in Workforce Engagement Management. Updated: October 2024.
814,763 professionals have used our research since 2012.