Cherwell Service Management vs Samanage comparison

Ivanti and SolarWinds are both solutions in the Help Desk Software category. Ivanti is ranked #25, while SolarWinds is ranked #21 with an average rating of 8.0. Ivanti holds a 0.6% mindshare in HDS, compared to SolarWinds’s 1.1% mindshare. Additionally, 80% of Ivanti users are willing to recommend the solution, compared to 100% of SolarWinds users who would recommend it.

Cherwell Service Management

Read 6 Cherwell Service Management reviews

643 Views
250 Comparison Views

80% willing to recommend

Samanage

Read 3 Samanage reviews

363 Views
238 Comparison Views

100% willing to recommend

Cherwell Service Management

Samanage

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

Samanage and Cherwell Service Management are competing products in the IT service management space. Cherwell Service Management seems to have the upper hand due to its comprehensive features.

Features: Samanage is valued for its intuitive ticketing system, effective asset management, and automation capabilities. Cherwell Service Management stands out with extensive configuration options, flexibility in customization, and strong reporting tools.

Ease of Deployment and Customer Service: Samanage is known for cloud-based deployment ensuring quick implementation with minimal disruption. Its customer service is responsive and helpful. Cherwell Service Management provides cloud and on-premises deployment options, with a more intricate setup, supported by comprehensive resources and professional services.

Pricing and ROI: Samanage is more budget-friendly with a lower setup cost, offering good ROI for small to medium-sized enterprises. Cherwell Service Management incurs a higher initial expenditure, but its customizable nature and extended capabilities justify the cost for large enterprises seeking broad functionality, offering substantial long-term ROI.

To learn more, read our detailed Cherwell Service Management vs. Samanage Report (Updated: April 2025).

Buyer's Guide

Cherwell Service Management vs. Samanage

April 2025

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Helped 847,625 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Cherwell Service Management

Ranking in Help Desk Software

25th

Ranking in IT Service Management (ITSM)

27th

Average Rating

7.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Samanage

Ranking in Help Desk Software

21st

Ranking in IT Service Management (ITSM)

19th

Average Rating

7.6

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

IT Asset Management (14th), License Management (12th)

Mindshare comparison

As of April 2025, in the Help Desk Software category, the mindshare of Cherwell Service Management is 0.6%, down from 1.0% compared to the previous year. The mindshare of Samanage is 1.1%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Help Desk Software

Featured Reviews

Thobile Moeketsi

Senior Manager at Sasria SOC Ltd.

Having everything in one location has significantly improved our efficiency and reporting

We need to be on VPN in order to set up and access the solution, and that has created some challenges. Even though it uses our Windows login, we still have to be on VPN. The product should be able to log tickets directly from system to system. We haven't got there yet and I'm not sure it's possible but it would determine the product's capability to integrate with other systems.

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Moldir Shynggys

Application Security Analyst at a tech services company with 51-200 employees

Great filtering feature and a good analytics dashboard

Samanage is our ticketing system and users email us with their issues which we're then able to prioritize. We are customers of Samanage The best feature of Samanage is filtering. It also allows us to create a solution for recurring issues. It's like having a stack overflow in the company. I like…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The dashboard is very useful to get a quick overview of current tasks."

"Its integration features, orchestration features, and discovery tools are the most valuable. It is also pretty stable, and it can be as scalable as you want."

"All our activities are carried out in the one place."

"The dashboard and the reporting functionality are the solution's most valuable features."

"Clear processes with transparent responsibilities led to more efficiencies within the teams."

"The most valuable features are problem management and change management."

"The best part is the ability to keep records, especially incident records. It's easy to use the tool to store data and monitor it."

"The solution has a great filtering feature."

Cons

"Application service mapping, GRC, SecOps, and things like that need improvement."

"Areas for improvement would be the service catalog and customer catalog, which is not very user-friendly. The shopping cart experience is also terrible - you submit and go straight to the cart, you can't continue shopping or see your overall cost."

"Access is only available if we're on VPN."

"The stability, specifically in the on-premises deployment model, could be improved."

"The setting up process is not quite easy. It's quite difficult."

"The system shuts down about once a month which is frustrating."

Pricing and Cost Advice

"For an ITIL user, the cost is probably about 50 bucks a month."

"It is expensive."

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847,625 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Educational Organization

65%

Computer Software Company

Government

Healthcare Company

Construction Company

14%

Manufacturing Company

10%

Computer Software Company

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

Ask a question

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What do you like most about Samanage?

The best part is the ability to keep records, especially incident records. It's easy to use the tool to store data and monitor it.

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What needs improvement with Samanage?

We mainly use it for incident logging. We'd like to add service request functionality, but we don't have the knowledge to configure the requests and the workflows properly. We'd like to integrate o...

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What is your primary use case for Samanage?

I use it for incident recording based on your inventory.

See all answers

Comparisons

ServiceNow vs Cherwell Service Management

Compared 100% of the time

More Cherwell Service Management Competitors

ServiceNow vs Samanage

Compared 85% of the time

SolarWinds Service Desk vs Samanage

Compared 15% of the time

More Samanage Competitors

Product Reports

Buyer's Guide

IT Service Management (ITSM)

March 2025

Download Cherwell Service Management product report

Buyer's Guide

Help Desk Software

March 2025

Download Samanage product report

Overview

Cherwell Service Management is a powerful IT service management (ITSM) solution that provides IT organizations the flexibility needed for rapid configuration and customization, minimal overhead, and frictionless upgrades at a fraction of the cost and complexity associated with legacy ITSM solutions. Cherwell's codeless design architecture means you can add new functionality without modifying a single line of code, integrate easily with third party applications, and upgrade without fear of breaking what you've built.

Ivanti

"Samanage enables organizations worldwide to deliver a superior service experience. Samanage’s IT service management software accelerates efficiency and visibility into services requested and delivered across an organization, making it easy to continuously streamline process improvement and greater productivity. The fully integrated service desk and asset management solution utilizes a SaaS/multi-tenant platform, allowing IT and other service providers to effectively manage and connect service requests to IT assets. The revolutionary user interface delivers an unmatched user experience and enables code-free customization, allowing customers to fully deploy a robust ITSM solution in days not months or years. "

SolarWinds

Sample Customers

Ausenco, Highlights for Children, B/E Aerospace

SXSW, PRA Group, Fandango, Inteva Products, Amherst College, Tensator

Buyer's Guide

Cherwell Service Management vs. Samanage

April 2025

Free Report: Cherwell Service Management vs. Samanage

Find out what your peers are saying about Cherwell Service Management vs. Samanage and other solutions. Updated: April 2025.

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