Spiceworks and Cisco Intersight compete in the IT management solutions category. Cisco Intersight appears to have the upper hand for larger enterprises due to its comprehensive management capabilities and robust cloud integrations.
Features: Spiceworks provides seamless integration with Active Directory and offers ticketing alongside basic time and cost tracking. It includes network hardware and software inventory and various reporting options, all without cost, making it desirable for SMBs. Cisco Intersight provides comprehensive data center management, with a unified platform suitable for cloud, on-premise, and hybrid environments, offering advanced orchestration and integration with cloud services.
Room for Improvement: Spiceworks faces challenges in scalability and robustness, particularly in enterprise ticketing. Its inventory system may double-count applications, and its social login options lack appeal in corporate environments. Cisco Intersight requires greater automation, more seamless third-party integrations, and better hybrid cloud management alongside enhanced on-premise capabilities.
Ease of Deployment and Customer Service: Spiceworks is straightforward for on-premises deployments, targeting SMBs and relying on community support, which may not meet all user needs for direct assistance. Cisco Intersight offers flexibility in hybrid cloud deployments and integrates well with modern IT infrastructures, supported by highly rated customer service and technical support for complex environments.
Pricing and ROI: Spiceworks is entirely free, offering high cost-effectiveness with ROI driven by service efficiency rather than initial costs. Cisco Intersight's pricing is competitive for its advanced features but can be costly for smaller enterprises. It provides ROI by integrating IT operations into a cohesive management system, ideal for large entities seeking comprehensive infrastructure solutions.
For complex issues, it's challenging to get the right engineer quickly unless you have a specific contract like CX.
Cisco provides better support than anyone else.
Some steps are not included in the official documentation, which can create challenges.
There is a significant issue regarding migration from UCS Manager into Intersight without formatting the Fabric Interconnects (FI), which is problematic in a production environment.
More products should be made compatible with iWORK, including more software and hardware.
The pricing mechanism sounds fair.
This solution has provided time savings and required fewer people to operate this tool, rather than direct cost savings.
It provides visibility into other products and storage, and is beneficial for environments where Cisco and other vendors coexist, allowing full visibility of the entire infrastructure.
It offers visibility and optimization of workloads, which are very important features for a company.
Additionally, it is free software.
Cisco Intersight is Cisco’s systems management platform that delivers intuitive computing through cloud-powered intelligence. This platform offers a more intelligent level of management that enables IT organizations to analyze, simplify, and automate their environments in ways that were not possible with prior generations of tools. This capability empowers organizations to achieve significant savings in Total Cost of Ownership (TCO) and to deliver applications faster, so they can support new business initiates. The advantages of the model-based management of the Cisco UCS platform plus Cisco Intersight are extended to Cisco UCS servers and Cisco HyperFlex and Cisco HyperFlex Edge systems. Cisco HyperFlex Edge is optimized for remote sites, branch offices, and edge environments.
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