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Cisco Umbrella vs IBM NS1 Connect comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 30, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.5
Cisco Umbrella improves ROI through enhanced security, operational efficiency, cost savings, and increased satisfaction, driving continued license renewals.
Sentiment score
8.0
IBM NS1 Connect improved performance, reduced costs, and enhanced efficiency through automation, benefiting application uptime and customer experiences.
 

Customer Service

Sentiment score
8.0
Cisco Umbrella's customer service is praised for efficiency, professionalism, and excellent technical support, with some room for response improvement.
Sentiment score
9.1
IBM NS1 Connect offers exceptional customer support with expert guidance, responsiveness, and reliability, consistently exceeding customer expectations in DNS services.
I would rate customer support ten out of ten due to the excellent assistance throughout the POC process.
Cisco's support is fantastic, providing assistance when needed, especially during the initial installation process.
 

Scalability Issues

Sentiment score
8.1
Cisco Umbrella offers seamless scalability and integration, supporting various organizational sizes and global user bases without infrastructure challenges.
Sentiment score
8.3
IBM NS1 Connect efficiently scales to meet traffic demands with automation, low error rates, and global operational reliability.
Cisco Umbrella is scalable for our company.
It is a scalable solution but requires improvement in specific areas.
 

Stability Issues

Sentiment score
8.3
Cisco Umbrella is praised for strong stability, exceptional uptime, and minimal issues, earning high ratings from satisfied users.
Sentiment score
8.2
IBM NS1 Connect offers high stability and reliability, with minimal downtime and excellent performance even during high-demand situations.
I have not experienced any major stability issues with Cisco Umbrella.
 

Room For Improvement

Users seek improvements for Cisco Umbrella in integration, analytics, security features, user interface, IPv6 support, licensing, and compatibility.
IBM NS1 Connect can improve by enhancing API, bulk changes, traffic management, DNS configurations, testing, and dashboard usability.
Making it more flexible and easy to deploy, particularly when integrating with other technologies like Active Directory and proxies, would be beneficial.
The product can only shield a small area, making it less effective for larger spaces or multiple users.
 

Setup Cost

Cisco Umbrella pricing is seen as mixed, offering flexible plans but sometimes considered costly compared to competitors.
IBM NS1 Connect provides competitive, value-driven pricing, satisfying enterprises with fair costs for high request volumes and advanced features.
The only cost associated is the license cost unless additional solutions need to be integrated with Umbrella, which would incur extra costs.
 

Valuable Features

Cisco Umbrella provides DNS-based network security, blocking threats, enhancing productivity, and offering seamless integration and comprehensive threat protection.
IBM NS1 Connect offers geo-load balancing, automation, and real-time telemetry with integration capabilities, enhancing performance and user experience.
The DNS layer security provided by Cisco Umbrella is very effective for our security posture, offering us vast improvements in visibility over DNS queries and potential threats.
The firewall and integration capability with other security solutions are valuable for effective security management.
 

Categories and Ranking

Cisco Umbrella
Average Rating
8.8
Reviews Sentiment
7.3
Number of Reviews
111
Ranking in other categories
Secure Web Gateways (SWG) (1st), Internet Security (1st), Cloud Access Security Brokers (CASB) (2nd), Secure Access Service Edge (SASE) (3rd), Domain Name System (DNS) Security (1st), Cisco Security Portfolio (2nd)
IBM NS1 Connect
Average Rating
9.6
Reviews Sentiment
8.0
Number of Reviews
11
Ranking in other categories
Managed DNS (12th)
 

Mindshare comparison

Cisco Umbrella and IBM NS1 Connect aren’t in the same category and serve different purposes. Cisco Umbrella is designed for Domain Name System (DNS) Security and holds a mindshare of 22.8%, down 29.6% compared to last year.
IBM NS1 Connect, on the other hand, focuses on Managed DNS, holds 2.6% mindshare, down 3.4% since last year.
Domain Name System (DNS) Security
Managed DNS
 

Featured Reviews

Alessandro Braga - PeerSpot reviewer
Has comprehensive reporting and scales easily
The reports and notifications are the most useful part of the platform. As soon as you deploy the security layers, the reporting is very comprehensive. It helps you to have, at a glance, a clear view of what's going on. The integration between Cisco Secure solutions is pretty good. We have been able to deliver the solution in a few days. The integration of Umbrella and Meraki is literally one click away from the customer. One of the reasons why we chose Umbrella was its capability to perform end-to-end detection of malware and web traffic. In the last two years, we have been covered, detection has been faster, and we have been able to contain some potential threats along the way. We use the Umbrella stack from DNS protection to web and content protection. Our workforce is made up of 150 Macs; thus, we use Mac as a client. We have some PCs and integration with the network in our co-working spaces. Utilizing Cisco Secure has helped us save time. Being a nimble organization, we don't have IT staff who are fully dedicated to security. The maintenance is also not very time-consuming. In terms of the amount of time saved, it would be half an FTE a year, given the fact that we are informed and notified when threats arise. In terms of operating expenditures, we have been able to negotiate a better cyber insurance rate with our insurance company due to the fact that we are covered by Umbrella. Another benefit of using Cisco Umbrella is application scanning. We have been able to understand how many other applications we were consuming in the cloud, address them, and save money. Without Cisco Umbrella, we would not have realized that we had so many cloud applications in the company. We have been able to close at least four or five applications that were duplicates of others that we were already using in the company. We have realized approximately 10,000 to 12,000 euros a year of immediate savings in an organization of 150 people, which is quite significant.
Adam Surak - PeerSpot reviewer
Handles customer-facing records and upstream selection logic with good efficiency
We leverage two things from Managed DNS that we couldn't do with any other solution. One is their filter chain technology, which allows us to shift some of the intelligence we need for the traffic steering to the DNS. The second one is data sources, which enables us to manipulate multiple records simultaneously using NS1's internal message DOS. In our case, we are trying to direct the traffic in over 150,000 different NS1 records to an arbitrary set of repeating responses. If we have about 1,000 endpoints, that translates to around 150,000 records. Assuming there's an even distribution, so every time a server fails or an endpoint goes on a level, we would have 150 updates. With NS1, we have one, so this had an even more significant effect. There are situations where we have thousands of specific records sharing the same responses. In that case, there is one update instead of thousands and thousands. When we chose Managed DNS in 2014, it was the only solution that could do what we wanted, but I'm not sure about the current state of the market. The NS1 API is an API on top of a managed DNS. It's not an afterthought. It's not like the solution existed. Someone was sending updates by email. Then a product manager came along and said, "Hey, there is this cool thing. It's called an API. Maybe we should do it?" And they are like, "Okay. Let's do it." In the case of NS1, they thought about how to use an API to manipulate and retrieve the stuff. It's supposed to be API-driven. Also, NS1 doesn't have hidden features that would not be available over the API. Even their dashboard is built on top of the API. You can leverage all the functionality programmatically. That's what we do. We don't use their native integrations because we have been customers before these integrations and real-time telemetry existed. Our solution isn't leveraging either of those. Instead, we leveraged their API integration, which was the first thing that existed. Indeed, the API is at the core of how we use Managed DNS. No one goes to the dashboard or manually clicks anything. Everything goes via the API, and we perform hundreds of changes every minute. The API automatically drives everything, so that's the integration we leverage. We don't use the Pulsar Active Steering feature because we don't have a website. Our solution is being used as an API for other solutions. You can put the Pulsar agent on the website and feed NS1 the information. In our case, we are integrating into third-party sites. We cannot put our JavaScript on their websites for NS1 to provide the data, so we don't.
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Top Industries

By visitors reading reviews
Educational Organization
24%
Computer Software Company
17%
Financial Services Firm
8%
Manufacturing Company
7%
Computer Software Company
15%
Financial Services Firm
11%
Comms Service Provider
10%
University
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Which is the better security solution - Cisco Umbrella or Zscaler?
Cisco Umbrella and Zscaler Internet Access are two broad-spectrum Internet security solutions that I have tried. Zscaler Internet Access is a good option for carrying out multiple security functi...
Which is the better security solution - Cisco Umbrella or Microsoft Cloud App Security?
Cisco Umbrella is an integral component of the Cisco SASE architecture. It integrates security in a single, cloud-native solution, unifying multiple features like DNS-layer security, threat intelli...
What do you like most about Cisco Umbrella?
Cisco Umbrella is easy to monitor, manage, and deploy.
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Also Known As

OpenDNS
NS1 Managed DNS, NS1
 

Learn More

 

Overview

 

Sample Customers

Chart Industries, City of Aspen, Eastern Mountain Sports, FLEXcon, George Washington University, Jackson Municipal Airport Authority, Ohio Public Library Information Network, PTC, Richland Community College, Smart Motors, Tulane University, VeriClaim
Avast Software, Bloomberg L.P., BBC, Carfax, CNBC LLC, Deloitte Consulting LLP, Disney Streaming, Dropbox, EBAY Inc, Gannett Media Corp, Salesforce, Wayfair, Workday
Find out what your peers are saying about Cisco, Infoblox, Palo Alto Networks and others in Domain Name System (DNS) Security. Updated: January 2025.
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