CloudBolt vs ServiceNow IT Operations Management comparison

CloudBolt and ServiceNow are both solutions in the Cloud Management category. CloudBolt is ranked #19 with an average rating of 7.3, while ServiceNow is ranked #9 with an average rating of 8.5. CloudBolt holds a 2.2% mindshare in CM, compared to ServiceNow’s 1.6% mindshare. Additionally, 90% of CloudBolt users are willing to recommend the solution, compared to 94% of ServiceNow users who would recommend it.

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between CloudBolt and ServiceNow IT Operations Management based on real PeerSpot user reviews.

Find out in this report how the two Cloud Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed CloudBolt vs. ServiceNow IT Operations Management Report (Updated: October 2024).

Buyer's Guide

CloudBolt vs. ServiceNow IT Operations Management

October 2024

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Categories and Ranking

IBM Turbonomic

Mindshare comparison

As of November 2024, in the Cloud Management category, the mindshare of IBM Turbonomic is 6.3%, down from 6.6% compared to the previous year. The mindshare of CloudBolt is 2.2%, up from 1.9% compared to the previous year. The mindshare of ServiceNow IT Operations Management is 1.6%, down from 2.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Cloud Management

Featured Reviews

SubashSubbiah

Assistant Consultant at a tech services company with 10,001+ employees

Dec 10, 2022

It can tell us where performance is lagging on the hardware layer, but the reporting on the application layer is lacking

The automation area could be improved, and the generic reports are poor. We want more details in the analysis report from the application layer. The reports from the infrastructure layer are satisfactory, but Turbonomic won't provide much information if we dig down further than the application layer. I would like them to add some apps for physical device load resourcing and physical-to-virtual calculation. It gives excellent recommendations for the virtual layer but doesn't have the capabilities for physical-to-virtual analysis. Automated deployment is something else they could add. Some built-in automation features are helpful, but we aren't effectively using a few. We want a few more automated features, like autoscaling and automatic performance optimization testing would be useful.

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AdeolaEkunola

Director at NIGERCUBES LTD

Sep 15, 2023

The solution offers reliable resource control but needs to improve its UI

Cloudbox is just an abstraction software. There is no need for scalability. It's quite a simple solution. You might only need to increase the resources you apply to the CloudBold deployment. If, for example, the number of users increases, you might have to check the recommendations from CloudBolt and act accordingly. We have over 100 internal users. Regarding the infrastructure it sits on, the solution sits on the private of the on-prem, a VMware infrastructure that stands across two sites, the DR and the main production. We have over 60 ESXi of Asterisk and about 500 or 1,000 virtual machines.

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VivekSaini

IT Consultant at Aon Corporation

Nov 22, 2022

A very capable solution that includes a valuable, user-friendly workflow management tool

Our company has forty team members who use the solution for change management, problem management, and our intake process. We use the workflow management tool for several provisions. For example, a requester creates the request, it goes to the floor for approval, and then it automatically connects…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It helps us get a consolidated view of all customer spending into a single dashboard, allowing us to identify opportunities to improve their current spending."

"The automated memory balancing, where it looks at whether it's being used in the most efficient way and adds or takes away memory, is the best part. If it didn't do that, it would be something that I would have to do. We have too many machines for one person to do that. The automation helps me in that it is done in a really efficient way and a balanced way because of the policies. It really helps."

"I have the ability to automate things similar to the Orchestrator stuff. I do have the ability to have it do some balancing, and if it sees some different performance metrics that I've set not being met, it'll actually move some of my virtual machines from, let's say, one host to another. It is sort of an automation tool that helps me. Basically, I specify the metric, and if I get a certain host or something being over-utilized, it'll automatically move the virtual machines around for me. It basically has to snap into my vCenter and then it can make adjustments and move my virtual machines around. It also has some very nice reporting tools built around virtual machines. It tells you how much storage, memory, or CPU is being used monthly, and then it gives you a very nice way to be able to send out billing structure to your end users who use servers within your environment."

"I only deal with the infrastructure side, so I really couldn't speak to more than load balancing as the most valuable feature for me. It provides specific actions that prevent resource starvation. It always keeps things in perfect balance."

"I like Turbonomic's automation and AI machine learning features. It shows you what it can do, but it can also act on recommendations automatically. Integration with an APM system makes the AI/ML features truly effective. Understanding what the application is doing and the trends of application behavior can help you make real-world decisions and act on that information."

"The system automatically sizes and moves resources based on the needs of the applications."

"We have seen a 30% performance improvement overall."

"On-premises, one advantage I find particularly appealing is the ability to create policies for automatic CPU and memory scaling based on demand."

More IBM Turbonomic pros

"Hybrid cloud platform for VM and app deployment and management, with very good stability. It's customizable, easy to set up, and can be deployed within half an hour."

"The solution's biggest advantage is flexibility"

"I find the self-service features valuable."

"Role-based access control and application blueprinting."

"The initial deployment was super easy."

"Has service mapping, impact management, metric intelligence and health of analytics."

"The solution allows you to subscribe to the features you need and utilize CMDB, ITSM, and discovery on the same platform."

"Their Event Management is very good."

"I am impressed with the tool's ability to track information in an easy way."

"The most valuable feature of ServiceNow IT Operations Management is the user interface."

"It's easy to set up."

"It includes a valuable feature called Discovery, that aids in application portfolio management, enabling visibility into IT infrastructure from top to bottom."

"The scalability of ServiceNow is good."

More ServiceNow IT Operations Management pros

Cons

"The way it handles updates needs to be improved."

"I do not like Turbonomic's new licensing model. The previous model was pretty straightforward, whereas the new model incorporates what most of the vendors are doing now with cores and utilization. Our pricing under the new model will go up quite a bit. Before, it was pretty straightforward, easy to understand, and reasonable."

"The implementation could be enhanced."

"The management interface seems to be designed for high-resolution screens. Somebody with a smaller-resolution screen might not like the web interface. I run a 4K monitor on it, so everything fits on the screen. With a lower resolution like 1080, you need to scroll a lot. Everything is in smaller windows. It doesn't seem to be designed for smaller screens."

"It would be nice for them to have a way to do something with physical machines, but I know that is not their strength Thankfully, the majority of our environment is virtual, but it would be nice to see this type of technology across some other platforms. It would be nice to have capacity planning across physical machines."

"They could add a few more reports. They could also be a bit more granular. While they have reports, sometimes it is hard to figure out what you are looking for just by looking at the date."

"The planning and costing areas could be a little bit more detailed. When you have more than 2,000 machines, the reports don't work properly. They need to fix it so that the reports work when you use that many virtual machines."

"The reporting needs to be improved. It's important for us to know and be able to look back on what happened and why certain decisions were made, and we want to use a custom report for this."

More IBM Turbonomic cons

"The solution is not easy to use. It's not intuitive enough to click anywhere in the solution and make it work."

"The area of integrating on-prem and cloud needs improvement."

"The management of SaaS must be improved."

"Could increase the number of integrations and add more out-of-the-box work flows."

"The scheduling feature of CloudBolt needs improvement because sometimes, it doesn't work."

"The licensing model of the product is a bit rigid, and it can be a bit difficult to downscale if your needs change while also being expensive."

"The pattern part can be improved. Patterns are used in the Discovery feature. Although it is easy to create new patterns and modify the existing ones, it would be better if this solution can have more out-of-the-box patterns. In terms of new features, they can include artificial intelligence, something like machine learning."

"There is a slower learning curve associated with the tool's scripting part. It is also not cheap."

"At times, it got cumbersome from the project management perspective. It could have been because of the way we were using it. I found Microsoft Project to be more extensive and robust than ITOM."

"ServiceNow could be more prescriptive on how customers can leverage some of the benefits."

"The initial setup phase was hard and could be made easier."

"The solution’s licensing cost could be improved."

"The most complaints we have received from our clients are the solution's discovery aspect. I've heard a few concerns from the customers where we have to integrate with a third-party tool to make a full-fledged discovery along with ServiceNow. ServiceNow alone does not do the total capacity of the discovery. The discovery portion of ServiceNow IT Operations Management is not in-depth as what the customers are looking for. The information that it gathers from the assets is a little more limited than what other tools provide."

More ServiceNow IT Operations Management cons

Pricing and Cost Advice

"Contact the Turbonomic sales team, explain your needs and what you're looking to monitor. They will get a pre-sales SE on the phone and together work up a very accurate quote."

"In the last year, Turbonomic has reduced our cloud costs by $94,000."

"When we have expanded our licensing, it has always been easy to make an ROI-based decision. So, it's reasonably priced. We would like to have it cheaper, but we get more benefit from it than we pay for it. At the end of the day, that's all you can hope for."

"I know there have been some issues with the billing, when the numbers were first proposed, as to how much we would save. There was a huge miscommunication on our part. Turbonomic was led to believe that we could optimize our AWS footprint, because we didn't know we couldn't. So, we were promised savings of $750,000. Then, when we came to implement Turbonomic, the developers in AWS said, "Absolutely not. You're not putting that in our environment. We can't scale down anything because they coded it." Our AWS environment is a legacy environment. It has all these old applications, where all the developers who have made it are no longer with the company. Those applications generate a ton of money for us. So, if one breaks, we are really in trouble and they didn't want to have to deal with an environment that was changing and couldn't be supported. That number went from $750,000 to about $450,000. However, that wasn't Turbonomic's fault."

"I'm not involved in any of the billing, but my understanding is that is fairly expensive."

"I don't know the current prices, but I like how the licensing is based on the number of instances instead of sockets, clusters, or cores. We have some VMs that are so heavy I can only fit four on one server. It's not cost-effective if we have to pay more for those. When I move around a VM SQL box with 30 cores and a half-terabyte of RAM, I'm not paying for an entire socket and cores where people assume you have at least 10 or 20 VMs on that socket for that pricing."

"I consider the pricing to be high."

"If you're a super-small business, it may be a little bit pricey for you... But in large, enterprise companies where money is, maybe, less of an issue, Turbonomic is not that expensive. I can't imagine why any big company would not buy it, for what it does."

More IBM Turbonomic pricing and cost advice

"The solution is reasonably priced."

"The system is cheaper if a customer has fewer servers since you pay by the node."

"I rate the pricing an eight out of ten because the solution is expensive."

"ServiceNow IT Operations Management is a costly solution. I'd rate the price at ten, on a scale from one to ten with one being the lowest and ten being the highest price. Some clients do have a problem with the price, but most find that the solution is worth the cost."

"There are additional costs, you have to pay more for everything."

"The solution is costly compared to the products offered by its competitors."

"The solution offers yearly licenses and a subscription model for add-on features."

"This solution offers good value but comes at a very high premium. Pricing could be reduced by 10 to 20%."

"My customers pay for the ServiceNow IT Operations Management license annually. I'd rate the pricing based on value. ServiceNow IT Operations Management is a premium product as it has better features than competitors."

"The pricing is high and may be excluding the small to medium-sized enterprise businesses."

"The cost of ServiceNow is much higher."

More ServiceNow IT Operations Management pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

16%

Computer Software Company

14%

Manufacturing Company

11%

Healthcare Company

Computer Software Company

18%

Financial Services Firm

12%

Government

10%

University

Financial Services Firm

16%

Computer Software Company

14%

Manufacturing Company

12%

Energy/Utilities Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What is your experience regarding pricing and costs for Turbonomic?

It offers different scenarios. It provides more capabilities than many other tools available. Typically, its price is...

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What needs improvement with Turbonomic?

The implementation could be enhanced.

See all answers

What is your primary use case for Turbonomic?

We use IBM Turbonomic to automate our cloud operations, including monitoring, consolidating dashboards, and reporting...

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What do you like most about CloudBolt?

I find the self-service features valuable.

See all answers

What is your experience regarding pricing and costs for CloudBolt?

I rate the pricing an eight out of ten because the solution is expensive. The license is expensive to acquire.

See all answers

What needs improvement with CloudBolt?

The area of integrating on-prem and cloud needs improvement. Another area that the solution needs to improve on is th...

See all answers

What do you like most about ServiceNow IT Operations Management?

From my perspective as an asset manager, the most valuable feature of the solution is the configuration management po...

See all answers

What is your experience regarding pricing and costs for ServiceNow IT Operations Management?

It is a little expensive. I rate the product’s pricing a six or seven out of ten, where one is cheap and ten is expen...

See all answers

What needs improvement with ServiceNow IT Operations Management?

The main issue with ITOM in an enterprise environment is performance. If you're ingesting hundreds of thousands of ev...

See all answers

Comparisons

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Compared 20% of the time

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Compared 12% of the time

VMware vSphere vs IBM Turbonomic

Compared 9% of the time

Cisco Intersight vs IBM Turbonomic

Compared 9% of the time

Intel Granulate vs IBM Turbonomic

Compared 2% of the time

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Morpheus vs CloudBolt

Compared 48% of the time

VMware Aria Automation vs CloudBolt

Compared 13% of the time

BMC Helix Cloud Security vs CloudBolt

Compared 11% of the time

BMC Cloud Lifecycle Management vs CloudBolt

Compared 9% of the time

Nutanix Cloud Manager (NCM) vs CloudBolt

Compared 7% of the time

More CloudBolt Competitors

OpsRamp vs ServiceNow IT Operations Management

Compared 15% of the time

Splunk ITSI (IT Service Intelligence) vs ServiceNow IT Operations Management

Compared 9% of the time

Moogsoft vs ServiceNow IT Operations Management

Compared 7% of the time

Dynatrace vs ServiceNow IT Operations Management

Compared 6% of the time

IBM Tivoli NetCool OMNIbus vs ServiceNow IT Operations Management

Compared 5% of the time

More ServiceNow IT Operations Management Competitors

Product Reports

Buyer's Guide

IBM Turbonomic

October 2024

Download IBM Turbonomic product report

Buyer's Guide

CloudBolt

November 2024

Download CloudBolt product report

Buyer's Guide

ServiceNow IT Operations Management

October 2024

ServiceNow IT Operations Management report

Download ServiceNow IT Operations Management product report

Also Known As

Turbonomic, VMTurbo Operations Manager

No data available

ServiceNow ITOM

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CloudBolt

ServiceNow

Interactive Demo

IBM

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CloudBolt

Demo not available

ServiceNow

Overview

IBM Turbonomic is a performance and cost optimization platform for public, private, and hybrid clouds used by companies to assure application performance while eliminating inefficiencies by dynamically resourcing applications through automated actions.

IBM Turbonomic leverages AI to continuously analyze application resource consumption, deliver insights and dashboards, and make real-time adjustments. Common use cases include cloud cost optimization, cloud migration planning, data center modernization, FinOps acceleration, Kubernetes optimization, sustainable IT, and application resource management. By integrating with various cloud platforms, on-premise infrastructures, and containers, IBM Turbonomic provides a holistic view of the environment, ensuring that resources are allocated efficiently.

The solution is designed to support complex IT environments, offering actionable insights and automated actions that help IT teams proactively manage application performance and infrastructure resources. Turbonomic customers report an average 33% reduction in cloud and infrastructure waste without impacting application performance, and return-on-investment of 471% over three years.

IBM Turbonomic manages resources across hybrid and on-premises data centers to ensure efficiency and financial impact awareness. It automates resource allocation, balances memory dynamically, and provides robust performance metrics. Users benefit from its ability to prevent resource starvation and offer cost-saving recommendations through continuous management. Executive Dashboards provide insights for cost justification and resource management, making IT operations simpler with AI-driven automation and actionable recommendations.

What are the most important features of IBM Turbonomic?

Automated Resource Allocation: Dynamically allocates resources for optimal performance.
Dynamic Memory Balancing: Adjusts memory allocation to prevent resource shortages.
Right-Sizing: Sizes VMs accurately for Azure and on-prem environments.
Single Platform Management: Manages resources across hybrid and on-premises data centers.
Proactive Performance Optimization: Continuously optimizes performance to prevent issues.
Kubernetes Support: Enhances container management with robust support.
Cost-Saving Recommendations: Provides actionable tips for reducing expenses.

What benefits should users look for in IBM Turbonomic reviews?

Cost Reduction: Helps minimize expenses through efficient resource management.
Performance Improvement: Enhances application performance by preventing resource starvation.
Detailed Insights: Offers comprehensive analytics to justify costs and resource utilization.
Simplified IT Processes: Uses AI automation to streamline operations.

IBM Turbonomic is implemented across multiple industries, including finance for optimizing peak payroll processing, IT for enhanced virtual server management, and healthcare for reliable performance monitoring. Organizations benefit from its robust automation, ensuring maximum efficiency and cost savings.

CloudBolt supports a variety of cloud technologies, from on-premises virtualization and private cloud to a wide range public and hybrid cloud configurations.

No need to rip-and-replace. CloudBolt provides easy import, syncing, and management of legacy deployments even as it helps you build out new cloud environments.

CloudBolt lets administrators create and maintain configuration standards while developing a reusable library of service and application templates.

ServiceNow IT Operations Management (ITOM) is a cloud management and infrastructure tool that facilitates the administrative and development process of creating, planning, and operating digital services, technology, application requirements, and components for organizations. Service Now ensures effectiveness, performance, and availability throughout an organization's processes and services.

ServiceNow ITOM will help organizations facilitate consistent policies with regard to deployment, support, and services to ensure trustworthiness and quality of service (QoS). ServiceNow ITOM will ensure that all applications, services, and infrastructure are consistently available and stable.

ServiceNow IT Operations Management Features

Help Desk: ServiceNow ITOM help desk enables IT and operations administrators to better communicate issues concerning managing data latencies, controlling the monitoring of user profiles, executing disaster recovery plans, and any other problematic incidents.
Device and server management: ServiceNow ITOM will ensure IT operations teams can better handle general maintenance, upgrading, and patching for server-related concerns. The solution will also help to maintain the health of organization devices such as laptops, phones, tablets, mobile devices, and desktops.
Infrastructure maintenance: ServiceNow ITOM helps organizations set up remote access networks, maintain network security, regulate communication with external servers and firewalls, and also monitor and manage internal telephone systems.

ServiceNow IT Operations Management Benefits

Improve DevOps: ServiceNow ITOM improves the ability to inspect microservices, which enables DevOps and SRE teams to improve incident response.
Improve data control: The solution will help to manage the entire digital lifecycle, and will also enhance the organization's configuration management database (CMDB) to enable a more robust data foundation.
Problem-solve: ITOM is able to proactively identify anomalies before they become issues/problems with tremendous accuracy. ITOM helps organizations minimize outages and reduce the negative impact to end users so that they do not experience any downtime or service degradations. ITOM will also use artificial intelligence for IT Operations (AIOps) along with machine learning (ML) to reduce the possibility of false positives, saving time and increasing productivity.
Automate workflows: ITOM offers a pre-designed workbook and no-code/low-code workflows to reduce redundant tasks and improve recovery times. ITOM provides intuitive workable processes to be shared easily with all teams throughout the organization.

ServiceNow ITOM enables organizations to become robust, strategic operations able to successfully anticipate issues before they have an impact on the organization. Organizations that use ServiceNOw ITOM will be able to easily automate workflows and improve how their IT teams communicate and work together to deliver successful outcomes and maintain productivity and profitability 24/7.

Reviews from Real Users

“With this solution, operational costs will be reduced. Your maintenance cost will be reduced when you use the item model. You will deliver a fast solution to the customers. If something happens on the server-side or router-side, it will be immediately caught. Efficiencies are improved. “ - Rupesh J., Solutions Architect at Globant

“It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything.” - Uday T., Project Manager at MindTree

Sample Customers

IBM, J.B. Hunt, BBC, The Capita Group, SulAmérica, Rabobank, PROS, ThinkON, O.C. Tanner Co.

WM, CyWest, Panic, Camden, University of Maryland, Xerox, Neustar, Medidata, Continu, Aruba Networks, Neuberger Berman, Peak6, EverBank, Ascensus, Hosting Edge

servicenow, TransAlta, NATS, Symantec

Buyer's Guide

CloudBolt vs. ServiceNow IT Operations Management

October 2024

Free Report: CloudBolt vs. ServiceNow IT Operations Management

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