Freshservice and CloudCheckr are competitors in the IT service management and cloud cost management categories, respectively. Freshservice appears to have an upper hand with its comprehensive ITSM features and ease of use, whereas CloudCheckr stands out for its detailed cost management tools.
Features: Freshservice offers ease of use, mobile access, and workflow automation for ticket handling. It efficiently manages incidents, changes, and assets. CloudCheckr provides granular reporting and billing integration for AWS, Azure, and GCP. It offers dashboards for cost and consumption insights, optimizing cloud usage and security.
Room for Improvement: Freshservice needs better reporting, customizable workflows, and improved integration with Microsoft Outlook. Its chat support and project management functionalities are noted for issues. Asset management in Linux lacks efficiency, impacting detailed analytics reporting. CloudCheckr should enhance performance with large datasets and integration with Azure and Google Cloud, as its reporting capabilities particularly for Azure remain limited.
Ease of Deployment and Customer Service: Freshservice supports deployment in public and private clouds with free technical support, and though responsive, there are noted communication clarity issues. CloudCheckr offers robust cloud support but lacks flexibility. Freshservice's customer service is responsive but inconsistently technical, while CloudCheckr’s service is satisfactory with room for improvement.
Pricing and ROI: Freshservice's flexible pricing across multiple plans is considered competitive, though expensive at higher tiers, offering immediate ROI through improved efficiency. CloudCheckr’s pricing is usage-dependent and considered reasonable, providing value in cost management, though ROI quantification is challenging due to focus on billing management.
IBM Turbonomic offers automation, planning, and right-sizing recommendations to streamline resource management, improve efficiencies, and optimize costs across virtualized environments and cloud platforms.
IBM Turbonomic is valued for its capability to optimize resource allocation and monitor virtual environments efficiently. It facilitates automated decision-making in VM sizing, load balancing, and cost optimization for both on-premises and cloud deployments. Users can leverage insights for workload placement, ensure peak performance assurance, and effectively right-size across VMware and Azure. The ongoing transition to HTML5 aims to improve visual and navigational ease, while expanded reporting features are anticipated. Opportunities for improved training, documentation, and integrations enhance platform usability and functionality.
What Are the Key Features?In finance, IBM Turbonomic aids in maintaining platform efficiency during market fluctuations. Healthcare organizations leverage its capability for resource optimization during high-demand periods to enhance patient care support. Retailers use it for planning in peak seasons, ensuring resources align with fluctuating demand to maintain performance continuity.
Freshservice is an intelligent, cloud-native service management solution. It provides efficiency and agility through AI to create a contextual and intelligent experience. The solution also empowers employees to work whenever and wherever they need to work. Freshservice powers integrations and workflows at the enterprise scale, building upon an open platform and marketplace with connectors and APIs that you can extend and customize.
Freshservice Features
Freshservice has many valuable key features. Some of the most useful ones include:
Freshservice Benefits
There are many benefits to implementing Freshservice. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Below are some reviews and helpful feedback written by PeerSpot users currently using the Freshservice solution.
A Senior Helpdesk at a non-profit says, “I like the workflow automation capabilities, where based upon certain actions, it will automatically go and route tickets to a particular person. It is fairly user-friendly.”
PeerSpot user Cesar Q., CIO at Grupo Kasto, mentions, “The analytics are very good. The solution offers very nice incident management. The overall functionality of the product is excellent. The change management is helpful. They have an agent that we installed in every single asset. We have the inventory for all assets automatically. Contract management is very valuable for us as an IT department, as we have the information for every single computer across the company. We are starting to use the project management aspects right now. We have different projects and we have all the information in the same solution, in the same place. It makes everything more centralized and easier to access. The user interface is very nice and the solution is easy to use. You don't need to be an expert in order to navigate around and use the product. You don't need to read a lot of manuals in order to figure everything out. It's pretty intuitive.”
A Network Analyst at a real estate/law firm shares, "We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system."
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