CloudSphere and Freshservice are both prominent in IT service management and cloud governance. Freshservice shows a higher potential thanks to its comprehensive feature set and positive user feedback, making it a preferable investment despite its higher price and mixed support reviews.
Features: CloudSphere provides strong capabilities in cloud management with asset discovery, intelligent automation, and multi-cloud integration. Freshservice excels in ITIL alignment, incident management, and powerful integrations, providing substantial tools for optimizing IT services.
Room for Improvement: CloudSphere could enhance customer support responsiveness, improve its user interface for new users, and expand its integration capabilities with other platforms. Freshservice might benefit from refining some of its customization options, addressing occasional customer support delays, and improving feedback systems for its AI features.
Ease of Deployment and Customer Service: Freshservice is noted for its easy setup and excellent customer service, ensuring smooth integration with current IT infrastructure. CloudSphere focuses on cloud-centric deployment integrating with data centers but doesn’t reach the deployment ease or support quality of Freshservice.
Pricing and ROI: CloudSphere offers a lower initial setup cost appealing to budget-oriented businesses, potentially prolonging ROI. Freshservice, although more costly initially, provides faster ROI due to its comprehensive features and efficiency improvements. Long-term value with Freshservice often justifies its higher expense through improved operational results.
IBM Turbonomic offers automation, planning, and right-sizing recommendations to streamline resource management, improve efficiencies, and optimize costs across virtualized environments and cloud platforms.
IBM Turbonomic is valued for its capability to optimize resource allocation and monitor virtual environments efficiently. It facilitates automated decision-making in VM sizing, load balancing, and cost optimization for both on-premises and cloud deployments. Users can leverage insights for workload placement, ensure peak performance assurance, and effectively right-size across VMware and Azure. The ongoing transition to HTML5 aims to improve visual and navigational ease, while expanded reporting features are anticipated. Opportunities for improved training, documentation, and integrations enhance platform usability and functionality.
What Are the Key Features?In finance, IBM Turbonomic aids in maintaining platform efficiency during market fluctuations. Healthcare organizations leverage its capability for resource optimization during high-demand periods to enhance patient care support. Retailers use it for planning in peak seasons, ensuring resources align with fluctuating demand to maintain performance continuity.
CloudSphere is an intelligent cloud management platform that enables organizations to plan, optimize, secure, and scale their cloud adoption. The platform has three solutions to help organizations manage dynamic, multi-cloud environments, including cloud migration planning, cloud cost management, and cloud security posture management. By using application intelligence (AI), the platform is able to discover and collect all of the data points that collectively define an application across on-premises, hybrid, and cloud environments. Because the solution is very scalable, it can accommodate companies of all sizes.
The CloudSphere solution is ideal for:
CloudSphere Product Highlights
CloudSphere Features
CloudSphere has many valuable key features. Some of the most useful ones include:
CloudSphere Benefits
There are many benefits to implementing CloudSphere. Some of the biggest advantages the solution offers include:
Freshservice is an intelligent, cloud-native service management solution. It provides efficiency and agility through AI to create a contextual and intelligent experience. The solution also empowers employees to work whenever and wherever they need to work. Freshservice powers integrations and workflows at the enterprise scale, building upon an open platform and marketplace with connectors and APIs that you can extend and customize.
Freshservice Features
Freshservice has many valuable key features. Some of the most useful ones include:
Freshservice Benefits
There are many benefits to implementing Freshservice. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Below are some reviews and helpful feedback written by PeerSpot users currently using the Freshservice solution.
A Senior Helpdesk at a non-profit says, “I like the workflow automation capabilities, where based upon certain actions, it will automatically go and route tickets to a particular person. It is fairly user-friendly.”
PeerSpot user Cesar Q., CIO at Grupo Kasto, mentions, “The analytics are very good. The solution offers very nice incident management. The overall functionality of the product is excellent. The change management is helpful. They have an agent that we installed in every single asset. We have the inventory for all assets automatically. Contract management is very valuable for us as an IT department, as we have the information for every single computer across the company. We are starting to use the project management aspects right now. We have different projects and we have all the information in the same solution, in the same place. It makes everything more centralized and easier to access. The user interface is very nice and the solution is easy to use. You don't need to be an expert in order to navigate around and use the product. You don't need to read a lot of manuals in order to figure everything out. It's pretty intuitive.”
A Network Analyst at a real estate/law firm shares, "We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system."
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