PagerDuty Operations Cloud and Comindware Tracker compete in IT operations and workflow management. PagerDuty is noted for effective real-time alerting and incident response, whereas Comindware Tracker excels in workflow automation and offers comprehensive features that justify its cost.
Features: PagerDuty Operations Cloud offers robust incident management, real-time alerting capabilities, and on-call scheduling to streamline IT operations. Comindware Tracker provides extensive business process automation, versatile task management, and integration with multiple business systems.
Room for Improvement: PagerDuty could enhance its workflow customization options, expand feature versatility, and improve integration with diverse systems. Comindware Tracker might benefit from enhanced real-time alerting, a more streamlined on-call scheduling process, and quicker real-time incident management.
Ease of Deployment and Customer Service: PagerDuty boasts a straightforward cloud-based deployment and offers responsive customer support for optimizing incident management. Comindware Tracker provides flexible deployment models for both cloud and on-premises, supported by detailed implementation assistance.
Pricing and ROI: PagerDuty has moderate initial costs but offers ROI through minimized IT downtime. Comindware Tracker offers competitive pricing with significant value from automation capabilities, promising ROI through improved process efficiency.
The product was highly scalable, with no limits on the number of applications or event routing rules.
It would be useful to have a way to define all configurations in code that is similar to how Terraform operates.
It integrates with multiple applications and is highly customizable, with policies, escalation procedures, and an event routing tool that ensures contacting the right person.
Non-coding workflow software for business process modelling and management, automation of business operations, and workflow productivity boost. Minimize dependency on IT and allows non-technical users to design, run and modify Workflows with drag-and-drop simplicity.
A wide variety of workflow management solutions have been built with Comindware Tracker across all industries, departments, and workflow scenarios and brought transparency and accountability in businesses.
Key benefits of Comindware Workflow Software:
The Workflow Management system enables non-code addition and modification of workflows with no interruption to ongoing activities. It ensures quick-win implementation and reduces expenses.
The PagerDuty Operations Cloud is the platform for mission-critical, time-critical operations work in the modern enterprise. Through the power of AI and automation, it detects and diagnoses disruptive events, mobilizes the right team members to respond, and streamlines infrastructure and workflows across your digital operations. The Operations Cloud is essential infrastructure for revolutionizing digital operations to compete and win as a modern digital business.
PagerDuty Features
PagerDuty has many valuable key features. Some of the most useful ones include:
PagerDuty Benefits
There are many benefits to implementing PagerDuty. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Below are some reviews and helpful feedback written by PeerSpot users currently using the PagerDuty solution.
Brandon J., Director of engineering at a wellness & fitness company, says, "The SMS pages and the mobile application are pretty much the top two features."
PeerSpot reviewer Pramodh M., DevSecOps Consultant at a tech services company, comments, “The inbound integrations that PagerDuty provides with most of the DevOps tools are valuable. There is a flexible and easy way of integrating with monitoring tools. It allows us to configure the integration with APIs and plugins as well.”
Syed Mohammad A., Vice President - Operations and Client Services at a financial services firm, mentions, "PagerDuty let us set up rosters based on our shifts. We could assign a hierarchy for how the calls should be escalated and the number of times the call will be transferred between people before it is answered. It makes it easy to access an agent via mobile phone."
A Principal Architect at an energy/utilities company states, “The most important feature that is used is call scheduling. We are also able to actually call IT folks in the case of an emergency.”
We monitor all Process Automation reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
