Commvault Cloud vs Synology DSM comparison

Commvault and Synology are both solutions in the Backup and Recovery category. Commvault is ranked #4 with an average rating of 8.4, while Synology is ranked #53. Commvault holds a 3.6% mindshare in BRS, compared to Synology’s 1.3% mindshare. Additionally, 95% of Commvault users are willing to recommend the solution, compared to 100% of Synology users who would recommend it.

Commvault Cloud

Read 112 Commvault Cloud reviews

22,699 Views
13,619 Comparison Views

95% willing to recommend

Synology DSM

Read 10 Synology DSM reviews

3,298 Views
3,232 Comparison Views

100% willing to recommend

Commvault Cloud

Synology DSM

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 11, 2024

Commvault Cloud and Synology DSM are robust data management solutions. Synology DSM has the upper hand due to its competitive pricing and superior support.

Features: Commvault Cloud offers comprehensive data protection, efficient disaster recovery, and extensive integration capabilities. Synology DSM is praised for its high-performance NAS capabilities, ease of use, and sophisticated storage management.

Room for Improvement: Users of Commvault Cloud highlight the need for a more intuitive interface, faster support response times, and improved user experience. Synology DSM users wish for better third-party integrations, more advanced security features, and scalability options.

Ease of Deployment and Customer Service: Commvault Cloud’s deployment model is robust with strong customer service, but users find the initial setup complex. Synology DSM has a simpler deployment process and responsive support, resulting in higher user satisfaction despite some technical constraints.

Pricing and ROI: Commvault Cloud's setup costs are higher, with a longer ROI period, but justify the investment with robust capabilities. Synology DSM offers competitive pricing, with a quicker ROI and substantial value for its cost.

To learn more, read our detailed Commvault Cloud vs. Synology DSM Report (Updated: April 2026).

Buyer's Guide

Commvault Cloud vs. Synology DSM

April 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Commvault Cloud

Ranking in Backup and Recovery

4th

Average Rating

8.6

Reviews Sentiment

7.0

Number of Reviews

112

Ranking in other categories

eDiscovery (3rd), Cloud Backup (4th), Disaster Recovery as a Service (3rd), Disaster Recovery (DR) Software (5th), SaaS Backup (2nd), Container Backup Software (2nd), Autonomous Operational Resilience (3rd)

Synology DSM

Ranking in Backup and Recovery

53rd

Average Rating

9.0

Reviews Sentiment

8.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2026, in the Backup and Recovery category, the mindshare of Commvault Cloud is 3.6%, down from 7.4% compared to the previous year. The mindshare of Synology DSM is 1.3%, down from 1.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Backup and Recovery Mindshare Distribution
Product	Mindshare (%)
Commvault Cloud	3.6%
Synology DSM	1.3%
Other	95.1%

Backup and Recovery

Featured Reviews

Ankit Gagneja

Cloud Solution Architect at Tata Consultancy

Hybrid backup strategy has improved recovery orchestration and now supports flexible DR planning

I think improvements could be made in Commvault Cloud. Lately what I have seen is that there are AI capabilities that different data protection organizations are coming up with, which basically revolves around tiering of not frequently accessible data to glacier kind of storage, plus bringing in a high level of compression and deduplication capabilities. All those features I believe are there in other customers and they are bringing in new use cases from the AI perspective which I have not recently seen in Commvault. I have seen that Dell does have such features. We recently pitched a solution to the customers where we talked about data tiering and the other AI use cases, identifying the data by itself and autonomously taking decisions on how to tier the data between the different storage classes that we have. Those kind of capabilities that we have proposed to the customer as far as the partner solutions are concerned. I would like to see AI capabilities in Commvault Cloud. The rest of the features pretty much align with the other enterprise solutions that we have in the market. It is just the AI capability that is being asked by the customers as well as that I see missing with Commvault.

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Michael Adejoh

Solutions Manager at Excel Connect Ventures

Reliable and cost-effective

One area where Synology DSM could improve is in enhancing its ability to detect and respond to security threats during backups and replication. Currently, it lacks the capability to automatically stop backups if it detects a virus or suspicious network activity, as some third-party solutions can. Having AI-driven analytics to identify anomalies and halt backups during potential attacks, along with notifications to administrators, would be valuable. Additionally, providing a dashboard for monitoring the backup environment's security would be a beneficial feature. These improvements would help address security concerns and make Synology more competitive in this aspect.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"As a company, we faced ransomware attacks twice, and both times, we recovered because of Commvault's backup and recovery solution."

"Before Commvault we had one product for backup, one for replication, and a few consoles, and with Commvault it's just one product and one license that is easy to manage and has saved us about 30 percent in storage while enabling our company to accelerate growth."

"Go for Commvault. It is a very strong, stable solution."

"The most valuable feature of Metallic is its flexibility and user-friendly."

"The recovery features are useful. It is easy to recover data. If something happens, we can easily recover data. We have faced ransomware issues twice, and we recovered because of Commvault."

"Commvault is both very stable and scalable."

"Overall it has great features that fulfill our customers' expectations."

"Whoever has an Endpoint license can store unlimited data on the cloud."

More Commvault Cloud pros

"The product performs well. It is easy to use and implement."

"The most valuable features of Synology DSM are its security and connectivity."

"It offers a variety of software options through its package center, allowing users to customize their NAS device to serve multiple purposes."

"The most valuable aspect is its ability to handle multiple disks."

"The most valuable feature of the solution is that it serves as a backup for our company's virtual machine."

"The most valuable features are the basic storage, file management, Btrfs file system, and built-in backups that come with the solution."

"Synology DSM is very easy to work and operate."

"The solution's most valuable feature stems from its ease of use, making it the tool's most interesting part."

More Synology DSM pros

Cons

"They should move the CommServe outside of Windows machines and the database should be distributed among servers. It's still a single point of failure."

"They need to integrate configuration screens or videos (free training courses, webinars, demos) so that engineers with little experience can fully exploit the features that are offered or managed within the license that was acquired, and thus have better quality and completely satisfactory experience."

"When we send a query to Commvault, they take a long time to answer our questions."

"Sometimes, we have a performance issue with the backup speed. So, that has to be rectified and improved."

"I would rate the customer support five out of ten. Customer support has very closed departments, requiring us to shuffle between them to get one thing done because representatives have limited accessibility."

"I would assess the Command Center as a very useful but sometimes difficult tool. It is multipurpose. It has all the features of logging and monitoring, especially for the actual setup. For us, it is easy because we work daily with it, but for customers who only use it once a week, they sometimes have some difficulties. Command Center is not user-friendly for beginners."

"The product could be more convenient in terms of working with different solutions and having more integration between the different products in the market."

"The setup was a little bit difficult for a non-IT person like me. My OneDrive is protected by multifactor authentication, and to get the backup to begin behind that multifactor authentication took a little bit of almost customized support, even though I was following the instructions and the videos. That process could have been easier."

More Commvault Cloud cons

"Synology DSM's user interface is not quite intuitive."

"Synology DSM is a good enough solution for small and medium companies, but I have not seen a big configuration of the solution for a big organization."

"The only bothersome aspect is that the device is aging."

"Even though Synology provides a backup solution, it does not recognize the VM movement across cluster hosts."

"The product's only shortcoming is pricing, as it is an expensive solution."

"One area where Synology DSM could improve is in enhancing its ability to detect and respond to security threats during backups and replication."

"Users may lose their data if they don't configure the solution properly."

"The platform could be much more cost-effective and flexible for integrating third-party products."

More Synology DSM cons

Pricing and Cost Advice

"It is not the cheapest solution. I think the pricing is fair for mid-side customers. It is between all the other options."

"The solution is highly-priced."

"Compared with other backup technologies, Commvault is a bit more costly, but we are satisfied with the support, the services, and the features that we get with Commvault."

"We work with Commvault and a partner on our environment needs according to capacity, licensing, pricing, components, modules, etc. Additional costs depend on your backup needs."

"The solution is expensive. The subscription is based on a monthly basis. There are additional costs that vary depending on the size of the backup."

"The solution is licensed based on the number of objects that we're going to back up, and that's a known quantity. As a result, we get predictable costs for our backup requirements."

"I looked at this at the beginning of the year and I don't remember what the prices were for all the other services, but I thought that Metallic's was fair. It was also highly rated, which was even more important than cost because I need a reliable, secure, backup method."

"Based on the customer's needs, their pricing and model is very confusing sometimes. You need to check with their sales to make sure you are getting the right pricing on whatever you are using. I know that they have simplified a lot regarding the licensing model nowadays, but it is good to always double check and make sure it has everything that you really need."

More Commvault Cloud pricing and cost advice

"The pricing varies widely, catering to a broad range of needs."

"The solution’s pricing is neither cheap nor expensive."

"Synology DSM is a cheap solution."

"The licensing part of the solution is free. The hardware is more expensive than the other solutions in the market, but it's okay in the long run."

"It is quite an affordable solution."

"The price of the solution is very good."

"Synology DSM is a free tool."

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Top Industries

By visitors reading reviews

Computer Software Company

11%

Financial Services Firm

11%

Manufacturing Company

10%

Healthcare Company

Computer Software Company

11%

Manufacturing Company

Comms Service Provider

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	57
Midsize Enterprise	24
Large Enterprise	82

By reviewers
Company Size	Count
Small Business	8
Midsize Enterprise	4
Large Enterprise	1

Questions from the Community

What is your experience regarding pricing and costs for ThreatWise?

Commvault Cloud is expensive, and there is room for the price to be 10-15 percent lower than what they are charging currently.

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What needs improvement with ThreatWise?

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What is your primary use case for ThreatWise?

I work with a variety of backup solutions including Commvault, Avamar, Rubrik, and similar tools. I am part of Tata Consultancy Services where we pitch all these solutions to customers from the bac...

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Comparisons

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Compared 9% of the time

Veeam Data Platform vs Commvault Cloud

Compared 8% of the time

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Compared 3% of the time

AWS Backup vs Commvault Cloud

Compared 3% of the time

Acronis Cyber Protect vs Commvault Cloud

Compared 2% of the time

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Veeam Data Platform vs Synology DSM

Compared 6% of the time

UrBackup vs Synology DSM

Compared 4% of the time

GoodSync For Business vs Synology DSM

Compared 4% of the time

NetApp SnapCenter vs Synology DSM

Compared 3% of the time

More Synology DSM Competitors

Product Reports

Buyer's Guide

Commvault Cloud

April 2026

Download Commvault Cloud product report

Buyer's Guide

Synology DSM

March 2026

Download Synology DSM product report

Also Known As

Commvault Complete Data Protection, Commvault Backup & Recovery, Commvault HyperScale X, Metallic, ThreatWise

Synology DiskStation Manager (DSM)

Overview

Commvault Cloud is the ultimate cyber resilience platform built to meet the demands of the hybrid
enterprise. Beyond its core functionality of data backup and recovery across diverse workloads, including applications, databases, virtual machines, and files, Commvault Cloud stands out as a robust defense against ransomware. Going beyond backup, the platform integrates advanced data security features such as encryption, access control, and threat detection, safeguarding against unauthorized access and cyber threats.

With tools for data management, classification, and migration, businesses can optimize storage costs, enhance accessibility, and comply with regulations seamlessly. Boasting cloud integration with major providers like AWS, Azure, and Google Cloud, Commvault Cloud leverages the scalability and flexibility of the cloud for comprehensive data protection and management. The platform's automation capabilities streamline tasks, and its reporting and analytics features provide valuable insights into data usage, potential risks, and optimization strategies. Commvault Cloud is not just a security tool; it is a key component of cyber resilience, enabling organizations to not only protect against cyberattacks but also recover swiftly and minimize the impact of incidents. Elevate your cyber resilience strategy with Commvault Cloud.

Commvault

Synology DSM (DiskStation Manager) is a comprehensive software platform designed for Synology NAS (Network Attached Storage) devices. It serves as the operating system for these devices, providing a wide range of features and functionalities.

The primary use case of Synology DSM is to centralize and manage data storage for organizations. It allows businesses to store, access, and share files securely across multiple devices and platforms. With its intuitive user interface, DSM simplifies the management of data, making it easy to create shared folders, set access permissions, and monitor storage usage.

One of the most valuable functionalities of Synology DSM is its robust data protection capabilities. It offers various RAID configurations, including SHR (Synology Hybrid RAID), which ensures data redundancy and safeguards against drive failures. DSM also supports advanced backup and disaster recovery solutions, such as Snapshot Replication and Hyper Backup, enabling organizations to protect their critical data effectively.

Furthermore, Synology DSM provides a wide range of productivity and collaboration tools. It offers applications like Synology Drive, which allows seamless file synchronization across devices, and Synology Office, a web-based suite for document editing and collaboration. DSM also supports various third-party applications, including popular cloud services like Dropbox and Google Drive, enabling organizations to integrate their existing workflows seamlessly.

Synology

Sample Customers

Aberdeenshire Council, Acxiom, BAM Group Ireland, Catholic Education Diocese of Parramatta, CI Investments, Clifford Chance, American Municipal Power, American Pacific Mortgage, AstraZeneca, Dongbu Steel, Denver Health, Dow Jones, Emirates Steel, Penn State Health, Prime Healthcare, Sonic Healthcare, Sony Network Communications, TiVO, UCONN Health, The Weitz Company

Information Not Available

Buyer's Guide

Commvault Cloud vs. Synology DSM

April 2026

Free Report: Commvault Cloud vs. Synology DSM

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