Commvault Cloud vs Synology DSM comparison

Commvault and Synology are both solutions in the Backup and Recovery category. Commvault is ranked #4 with an average rating of 8.2, while Synology is ranked #53. Commvault holds a 3.4% mindshare in BRS, compared to Synology’s 1.3% mindshare. Additionally, 95% of Commvault users are willing to recommend the solution, compared to 100% of Synology users who would recommend it.

Commvault Cloud

Read 113 Commvault Cloud reviews

27,958 Views
16,216 Comparison Views

95% willing to recommend

Synology DSM

Read 10 Synology DSM reviews

4,228 Views
4,186 Comparison Views

100% willing to recommend

Commvault Cloud

Synology DSM

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 11, 2024

Commvault Cloud and Synology DSM are robust data management solutions. Synology DSM has the upper hand due to its competitive pricing and superior support.

Features: Commvault Cloud offers comprehensive data protection, efficient disaster recovery, and extensive integration capabilities. Synology DSM is praised for its high-performance NAS capabilities, ease of use, and sophisticated storage management.

Room for Improvement: Users of Commvault Cloud highlight the need for a more intuitive interface, faster support response times, and improved user experience. Synology DSM users wish for better third-party integrations, more advanced security features, and scalability options.

Ease of Deployment and Customer Service: Commvault Cloud’s deployment model is robust with strong customer service, but users find the initial setup complex. Synology DSM has a simpler deployment process and responsive support, resulting in higher user satisfaction despite some technical constraints.

Pricing and ROI: Commvault Cloud's setup costs are higher, with a longer ROI period, but justify the investment with robust capabilities. Synology DSM offers competitive pricing, with a quicker ROI and substantial value for its cost.

To learn more, read our detailed Commvault Cloud vs. Synology DSM Report (Updated: June 2026).

Buyer's Guide

Commvault Cloud vs. Synology DSM

June 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Commvault Cloud

Ranking in Backup and Recovery

4th

Average Rating

8.6

Reviews Sentiment

7.0

Number of Reviews

113

Ranking in other categories

eDiscovery (2nd), Cloud Backup (3rd), Disaster Recovery as a Service (3rd), Disaster Recovery (DR) Software (5th), SaaS Backup (2nd), Container Backup Software (2nd), Autonomous Operational Resilience (2nd)

Synology DSM

Ranking in Backup and Recovery

53rd

Average Rating

9.0

Reviews Sentiment

8.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of July 2026, in the Backup and Recovery category, the mindshare of Commvault Cloud is 3.4%, down from 7.3% compared to the previous year. The mindshare of Synology DSM is 1.3%, down from 1.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Backup and Recovery Mindshare Distribution
Product	Mindshare (%)
Commvault Cloud	3.4%
Synology DSM	1.3%
Other	95.3%

Backup and Recovery

Featured Reviews

Ankit Gagneja

Cloud Solution Architect at Tata Consultancy

Hybrid backup strategy has improved recovery orchestration and now supports flexible DR planning

I think improvements could be made in Commvault Cloud. Lately what I have seen is that there are AI capabilities that different data protection organizations are coming up with, which basically revolves around tiering of not frequently accessible data to glacier kind of storage, plus bringing in a high level of compression and deduplication capabilities. All those features I believe are there in other customers and they are bringing in new use cases from the AI perspective which I have not recently seen in Commvault. I have seen that Dell does have such features. We recently pitched a solution to the customers where we talked about data tiering and the other AI use cases, identifying the data by itself and autonomously taking decisions on how to tier the data between the different storage classes that we have. Those kind of capabilities that we have proposed to the customer as far as the partner solutions are concerned. I would like to see AI capabilities in Commvault Cloud. The rest of the features pretty much align with the other enterprise solutions that we have in the market. It is just the AI capability that is being asked by the customers as well as that I see missing with Commvault.

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Michael Adejoh

Solutions Manager at Excel Connect Ventures

Reliable and cost-effective

One area where Synology DSM could improve is in enhancing its ability to detect and respond to security threats during backups and replication. Currently, it lacks the capability to automatically stop backups if it detects a virus or suspicious network activity, as some third-party solutions can. Having AI-driven analytics to identify anomalies and halt backups during potential attacks, along with notifications to administrators, would be valuable. Additionally, providing a dashboard for monitoring the backup environment's security would be a beneficial feature. These improvements would help address security concerns and make Synology more competitive in this aspect.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"One of the most valuable features is the encryption which helps save you from ransomware. Because the data is already encrypted, it cannot be encrypted again."

"Commvault has support for backing up operating systems and servers."

"It provides us a good holistic view of everything that we have backed up so far. It also provides us all the recovery points. If we look at an an object that has been backed up, we can tell how many retention copies it has, how far we can go, and recover any data, if needed."

"I'm a big fan of the reporting. You can build your own reports; it's very customizable. You can have individual reports going to groups of people or individuals. You can have them go out multiple times a day. It's basically a free-for-all as far as reporting goes. If anybody wants a specific job report every day, you can build it, schedule it, and have it go out and never touched it again. It's pretty nice."

"The backup and restore capabilities are key. The most useful things to us about Commvault, in general, is the breadth of the applications that it can protect as well as the features inside of it, like deduplication and encryption. When people get their data encrypted, Commvault has a way to tell if somebody is being attacked through a cybersecurity threat because their data changes. So, Commvault has what they call honeypot files out there to look to see if anybody is changing these files. Only Commvault knows which files those are, so nobody should be messing with those files. If it changes, then it will alert you to say, "Oh, I potentially have somebody messing with my files." It will alert you to something going on in your environment that probably shouldn't be happening. We deploy that with all our customers so they have this capability as well."

"The most valuable feature is Commvault's coverage, as it has wide coverage to back up every data center environment and can handle backing up any virtual workload or enterprise application while providing a single platform to move, manage, and recover data across on-premises, hybrid, and cloud locations."

"The solution is very stable and offers a good level of performance."

"Commvault allows us to centralize the administration of the data since it has a wide range of products that must support the different critical mission systems that must be protected to offer security."

More Commvault Cloud pros

"Because of its simplicity and the wide array of features it offers, I would recommend DSM for both tech-savvy individuals and those who prefer a straightforward file-serving solution."

"The most valuable features of Synology DSM are its security and connectivity."

"The most valuable aspect is its ability to handle multiple disks."

"Synology DSM is very easy to work and operate."

"It offers a variety of software options through its package center, allowing users to customize their NAS device to serve multiple purposes."

"The most valuable features are the basic storage, file management, Btrfs file system, and built-in backups that come with the solution."

"The product performs well. It is easy to use and implement."

"The solution's most valuable feature stems from its ease of use, making it the tool's most interesting part."

More Synology DSM pros

Cons

"You need quite a lot of human resources to maintain a Commvault environment, to keep it operational. Also, it would be nice to if there were an easier way set up some Commvault components."

"The speed of the Office 365 Backup & Recovery feature is adequate. Microsoft controls the amount of bandwidth that people have when they're using Azure and the O365 environment... If they could work out something with Microsoft to improve the speed, that would help."

"With respect to the cloud, they need to offer more integrations."

"Commvault could improve in the area of monitoring and notification services."

"Bare-metal restore needs some work. It's not intuitive and seems to have been an afterthought."

"The setup was a little bit difficult for a non-IT person like me. My OneDrive is protected by multifactor authentication, and to get the backup to begin behind that multifactor authentication took a little bit of almost customized support, even though I was following the instructions and the videos. That process could have been easier."

"Support could improve and the initial configuration would be easier with assistance from a professional engineer."

"I really struggled to configure HyperScale X as there was a lack of detailed documentation."

More Commvault Cloud cons

"Synology DSM's user interface is not quite intuitive."

"The platform could be much more cost-effective and flexible for integrating third-party products."

"There's a surveillance application that allows you to connect IP cameras and stream footage to Synology and it is a great feature, but it's not always clear that adding more cameras may require purchasing additional licenses."

"Users may lose their data if they don't configure the solution properly."

"The product's only shortcoming is pricing, as it is an expensive solution."

"Even though Synology provides a backup solution, it does not recognize the VM movement across cluster hosts."

"The only bothersome aspect is that the device is aging."

"One area where Synology DSM could improve is in enhancing its ability to detect and respond to security threats during backups and replication."

More Synology DSM cons

Pricing and Cost Advice

"It is cheaper than NetBackup, but its price can be lower. If a good solution can be cheaper, it is always an advantage. Its licensing is on a yearly basis."

"The cost for Commvault is very expensive, even support is very expensive. The full cost of the solution is 50,000 INR per year, which includes 20 VM backups, server data backup, and 200 desktop and laptop agent licenses."

"The tool is cost-effective."

"Hands down, Metallic provides us with more predictable costs for our backup requirements. You are getting what you pay for. If they are charging you X amount of dollars at that point, that is what you are going to pay. So far, I have not seen any hidden costs or any kind of gotchas. It is pretty cut-and-dry. They will let you know, "Hey, you are going to use our storage and it will cost you this much. You are going to use your storage, then we are going to charge you this much to backup.""

"Commvault Backup & Recovery is perhaps the best value for our money that I have seen in a backup product."

"We work with Commvault and a partner on our environment needs according to capacity, licensing, pricing, components, modules, etc. Additional costs depend on your backup needs."

"It is cheaper than Veeam."

"Based on the customer's needs, their pricing and model is very confusing sometimes. You need to check with their sales to make sure you are getting the right pricing on whatever you are using. I know that they have simplified a lot regarding the licensing model nowadays, but it is good to always double check and make sure it has everything that you really need."

More Commvault Cloud pricing and cost advice

"Synology DSM is a free tool."

"It is quite an affordable solution."

"The price of the solution is very good."

"The solution’s pricing is neither cheap nor expensive."

"The pricing varies widely, catering to a broad range of needs."

"The licensing part of the solution is free. The hardware is more expensive than the other solutions in the market, but it's okay in the long run."

"Synology DSM is a cheap solution."

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Top Industries

By visitors reading reviews

Financial Services Firm

11%

Manufacturing Company

10%

Computer Software Company

10%

Comms Service Provider

Manufacturing Company

Computer Software Company

Comms Service Provider

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	58
Midsize Enterprise	24
Large Enterprise	82

By reviewers
Company Size	Count
Small Business	8
Midsize Enterprise	4
Large Enterprise	1

Questions from the Community

What is your experience regarding pricing and costs for ThreatWise?

Commvault Cloud is expensive, and there is room for the price to be 10-15 percent lower than what they are charging currently.

See all answers

What needs improvement with ThreatWise?

Commvault Cloud is a very powerful tool, but it can be improved in various ways. Commvault Cloud can be improved by simplifying its interface, reducing configuration complexity, and making more adv...

See all answers

What is your primary use case for ThreatWise?

Commvault Cloud's main core use case is backup and recovery for protecting on-premises workloads, databases, the file system, NAS, and on-premises infrastructure. Another primary use case is immuta...

See all answers

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Comparisons

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Compared 7% of the time

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Compared 3% of the time

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Compared 2% of the time

Acronis Cyber Protect vs Commvault Cloud

Compared 2% of the time

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Veeam Data Platform vs Synology DSM

Compared 5% of the time

UrBackup vs Synology DSM

Compared 4% of the time

HPE StoreEver Tape vs Synology DSM

Compared 3% of the time

SyncBack Pro vs Synology DSM

Compared 3% of the time

GoodSync For Business vs Synology DSM

Compared 3% of the time

More Synology DSM Competitors

Product Reports

Buyer's Guide

Commvault Cloud

July 2026

Download Commvault Cloud product report

Buyer's Guide

Synology DSM

June 2026

Download Synology DSM product report

Also Known As

Commvault Complete Data Protection, Commvault Backup & Recovery, Commvault HyperScale X, Metallic, ThreatWise

Synology DiskStation Manager (DSM)

Overview

Commvault Cloud offers comprehensive data management with strong backup and recovery, security, and compliance across hybrid and multi-cloud setups. Supporting a variety of applications, its cost optimization and integration capabilities enhance data management and infrastructure operations.

Commvault Cloud facilitates seamless data management and protection for organizations dealing with complex IT infrastructures. Its capabilities spread across hybrid and multi-cloud environments, ensuring robust disaster recovery and compliance, while optimizing storage strategies. Extensive application compatibility and integration with IT infrastructure solutions allow for efficient data movement and enhanced security.

What are the key features of Commvault Cloud?

Backup and Recovery: Reliable data protection across environments.
Data Management: Seamless operations in hybrid and multi-cloud contexts.
Disaster Recovery: Comprehensive recovery features.
Compliance: Ensures adherence to regulatory standards.
Security: Advanced encryption and threat detection.
Cost Optimization: Efficient strategies and resource utilization.
Integration: Supports a wide array of IT applications.

What benefits should be evaluated in reviews?

Data Security: Protects sensitive information effectively.
Scalability: Adapts to extensive infrastructure needs.
Cost Efficiency: Reduces expenses through optimization.
Simplified Management: Streamlined for better operations.
Comprehensive Support: Enhances compatibility and usability.

In industries like finance, healthcare, and technology, Commvault Cloud supports the protection of virtual machines, databases, and physical systems. It facilitates Office 365, SQL, and VMware backups, ensuring disaster recovery and compliance, while meeting the demanding storage requirements and safeguarding data integrity per industry standards.

Commvault

Synology DSM offers a comprehensive disk management and virtualization backup solution, known for its seamless connectivity across Mac, Windows, and Linux systems, enabling both novice and expert users to efficiently organize and secure their digital data.

Synology DSM integrates intuitive features like the Btrfs file system, built-in backups, and Active Backup for Business, streamlining application installations such as Plex Media Server and Docker. It provides robust security and versatility, supporting VPNs, web servers, and virtualization. Synology DSM is utilized for data backup in virtual machines, local user management, file-sharing networks, and remote file accessibility. It assists organizations in centralized data replication and protection, managing multiple terabytes across locations while serving as a firewall and file management system.

What features does Synology DSM offer?

Disk Management: Efficiently manages storage across multiple platforms.
Seamless Connectivity: Supports Mac, Windows, and Linux for a unified experience.
Btrfs File System: Offers advanced data protection and recovery options.
Active Backup for Business: Provides comprehensive backup solutions for critical data.
Versatility: Supports VPN, web servers, and virtualization for expanded utility.

What benefits should users consider?

Security: Maintains data integrity and protection across networks.
Stability: Ensures consistent operation for essential applications.
Ease of Use: Facilitates straightforward installation and management of applications.
Scalability: Handles large-scale data replication and protection efficiently.

In industries like IT and media, Synology DSM is an effective tool for centralized data management and security. Businesses rely on its extensive backup capabilities to manage and protect large datasets, enabling effective collaboration and remote access solutions across locations. Users incorporate its add-ons to enhance network deployment and connectivity, optimizing data flow and operational efficiency.

Synology

Sample Customers

Aberdeenshire Council, Acxiom, BAM Group Ireland, Catholic Education Diocese of Parramatta, CI Investments, Clifford Chance, American Municipal Power, American Pacific Mortgage, AstraZeneca, Dongbu Steel, Denver Health, Dow Jones, Emirates Steel, Penn State Health, Prime Healthcare, Sonic Healthcare, Sony Network Communications, TiVO, UCONN Health, The Weitz Company

Information Not Available

Buyer's Guide

Commvault Cloud vs. Synology DSM

June 2026

Free Report: Commvault Cloud vs. Synology DSM

Find out what your peers are saying about Commvault Cloud vs. Synology DSM and other solutions. Updated: June 2026.

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