ConnectWise Automate vs Zabbix comparison

"This product saves us a lot of time and increases our efficiency."

"A good automated scripts feature."

"Maybe they could improve the capability to be multi-tenant."

"We use monitors to keep track of our machines. We use a pretty good portion of information from Automate."

"The most value we get from this solution is that everything is on a patch cycle."

"Scripting and patch management are really important for us. Patch Manager is something that we use a lot, and we would love to have it continually improved. It is one of the most useful features for us for controlling patches and other things for different clients."

"The implementation is nice and easy."

"It's a very good IT tool for a company that provides IT services. It is very helpful for technicians to work with the tool to see all of the customers in one place and then manage all of the computers in one place."

"Zabbix is both stable and scalable."

"We value the auto-host discovery, template import, bulk import/export features. Newer versions also add nice features, such as multi-IP per host."

"The most valuable feature is the alert and alarm monitoring."

"The best thing about Zabbix is the integration and the APIs that are included are very fast"

"We use it to monitor and manage our servers."

"The basic setup is very easy."

"The most valuable features of Zabbix are flexibility and a single interface for different types of monitoring."

"Zabbix is good for discovery."

"Scheduling of automation could be improved and made more simple."

"They always change the GUI to some dumb-down version of tiles which are more "user-friendly", but slows my team down in the end."

"The menu doesn't always load properly."

"I have a problem with the reports available on the solution. I don't understand how to work with the reporting functionality. For example, when I want to give a report for a specific machine, ConnectWise doesn't seem to have this as an option. I'm not sure if I'm missing something, or if the reporting functionality is just poorly conceived."

"They could use some automated alerts particularly when we're talking about an MSP that might shoot over."

"The fixed client for Automate is slow. The web client is not very intuitive."

"Technical support was helpful."

"Their support needs to be better."

"There's a small module of APM, however, it is not an enhanced version. People usually ask for a full-fledged APM solution."

"In the next release, I'm hoping for features targeted towards larger users with more customizable options. Despite this, I think pre-canned reports that can be used straight out of the box would be beneficial rather than having to configure each report individually. Additionally, a deeper dive into software configurations on the machines would be useful, although I understand there may be challenges in implementing this due to scripting requirements. More documentation would also be appreciated."

"There is a bit of a learning curve during installation."

"Outside of the normal standard monitoring, I would like to extend patching, importing patching, and supporting patching for Windows Servers."

"The APM monitoring has room for improvement, although I hear that the new 5.2 version has some improvements in that area, and I'd like to give that a go. I would like to see a few more templates out there for different styles of monitoring. I use the Grafana interface for reporting. I would also like it to have an out-of-the-box ability to email reports. You can create reports, but to be able to email those reports would be really helpful. I've got users who are not interested in logging in and generating a report. They want it all pre-canned and sent to an email address. It would also be really handy if we could pin certain reports up onto platforms such as Teams or SharePoint. A GUI for the proxy server would be cool to have for debugging purposes and for the support teams to have a look at, but I don't know whether that's really feasible to do. I get enough from the log files themselves."

"An area for improvement would be the ease of doing aggregation from the value or different devices."

"We would like to monitor other touchpoints such as ATM machines. It would be great if it can provide monitoring of ATM machines. Compatibility with other products would also be great."

"I would like for this solution to be more cloud-friendly."

"Pricing and licensing are reasonable."

"I believe Automate is available for around $2."

"I pay $85 a month per user for a ConnectWise package that contains multiple solutions."

"From what I've overheard, it is pretty comparable to other solutions in terms of price."

"I use the tool's free version."

"It is a true open-source solution, so there are no licensing costs."

"Zabbix is an open-source tool, and it's free to use."

"It's an open-source solution that can be used free of charge."

"I was using the free, Community Edition."

"This solution is open-source and free to use."

"The tool's licensing costs are yearly."

"There is no license but we need to pay for support."