ConnectWise Automate vs Zabbix comparison

"Remote access and detailed monitoring help us support our equipment."

"We use monitors to keep track of our machines. We use a pretty good portion of information from Automate."

"The implementation is nice and easy."

"The most value we get from this solution is that everything is on a patch cycle."

"Scripting and patch management are really important for us, and Patch Manager is something that we use a lot and is one of the most useful features for us for controlling patches and other things for different clients."

"ConnectWise Automate's interface is pretty easy to use. It's pretty intuitive to get around and navigate it. It does what I need, which is usually connecting to the client and customers systems."

"I was very happy with how they handled me as a client and am quite satisfied with the level of support we get."

"Remote monitoring allows the organization to react more quickly to emergencies, particularly offline devices/locations."

"The most valuable function for me is the auto-discovery of interfaces in devices. When you integrate devices into the tool, it automatically finds the interfaces, which is very helpful for my job. Integration and configuration run smoothly in my experience with Juniper and Aruba devices."

"The most valuable feature is network traffic monitoring."

"I like being able to use proxy servers for different locations. The agents are pretty cool. They're easy to roll out. The standard out-of-the-box templates are also pretty easy to use. The integration with other learning products is also good. I have, in the past, used Slack, but we've integrated it with Microsoft Teams. We also use it for SMS with a service called Redcoat. It is very flexible. It does what I need it to do, and my manager is very happy because it doesn't cost anything. We are nearing 4,000 hosts inside Zabbix, and we've got another 6,000 access points to add to it. We've thrown everything at it, and it has managed to keep going. I am very impressed with the tool, and I'd shake their hand very hard if I got to say the compliments to the Zabbix team. They keep improving it and doing refreshes, which is one good thing about it. There is also online information as well as books that you can purchase if you're willing to read enough. There is a lot to pick up, but it is a pretty complete solution."

"The template system in Zabbix is very beneficial as it saves time in configuration."

"The initial setup was pretty straightforward, we did not face any issues and it was up and running within a day."

"The solution allows you to configure and customize how you want to collect information from servers or other systems."

"It is a great product; the SNMP protocol tracking feature is good, I really like how it tracks SNMP, and the alerts are also great."

"We are using this solution for monitoring our internal network and infrastructure in the company, and also for monitoring a couple of our customers' installations, not only their network but also their services, and to reduce consumption."

"They always change the GUI to some dumb-down version of tiles which are more "user-friendly", but slows my team down in the end."

"There could be better linkages between ConnectWise Automate and Manage from a ticketing perspective. Automate and Manage each has its own ticketing system. We use the one in Manage, but it'd be nice if they were linked directly to the one in Automate."

"They always change the GUI to some dumb-down version of tiles which are more "user-friendly", but slows my team down in the end."

"Because of the vast number of features, the software is difficult to navigate."

"I have a problem with the reports available on the solution. I don't understand how to work with the reporting functionality."

"Reliability: Open a computer window new screen and it's slow."

"They could use some automated alerts particularly when we're talking about an MSP that might shoot over."

"Technical support was helpful."

"Zabbix can use better documentation and support for troubleshooting."

"Zabbix does not draw automatic mapping of the network, this is something they should add in the future."

"The APM monitoring has room for improvement, although I hear that the new 5.2 version has some improvements in that area, and I'd like to give that a go. I would like to see a few more templates out there for different styles of monitoring. I use the Grafana interface for reporting. I would also like it to have an out-of-the-box ability to email reports. You can create reports, but to be able to email those reports would be really helpful. I've got users who are not interested in logging in and generating a report. They want it all pre-canned and sent to an email address. It would also be really handy if we could pin certain reports up onto platforms such as Teams or SharePoint. A GUI for the proxy server would be cool to have for debugging purposes and for the support teams to have a look at, but I don't know whether that's really feasible to do. I get enough from the log files themselves."

"Zabbix technical support is sold separately."

"I really do not like this solution, almost all of its features are awful."

"In an upcoming release, there should be automated reports which we are currently doing manually."

"In terms of user-friendliness, large maps could be more interactive. We should be able to click on some areas and move some objects."

"An area for improvement would be the ease of doing aggregation from the value or different devices."

"Pricing and licensing are reasonable."

"I pay $85 a month per user for a ConnectWise package that contains multiple solutions."

"From what I've overheard, it is pretty comparable to other solutions in terms of price."

"I believe Automate is available for around $2."

"This is an open-source solution that can be used free of charge."

"Zabbix is a free solution but the support contact costs money."

"It is a true open-source solution, so there are no licensing costs."

"The solution is free. However, many open-sourced tools start out free but eventually start charging."

"It is free, which allows us to reduce costs."

"It's free software released under the GNU/GPL license."

"The solution is open source so is free."

"The product is an open source and free solution."