ConnectWise Automate vs Zabbix comparison

"Technical support is really good; they are helpful and responsive."

"It's a very good IT tool for a company that provides IT services. It is very helpful for technicians to work with the tool to see all of the customers in one place and then manage all of the computers in one place."

"Remote monitoring allows the organization to react more quickly to emergencies, particularly offline devices/locations."

"Scripting and patch management are really important for us, and Patch Manager is something that we use a lot and is one of the most useful features for us for controlling patches and other things for different clients."

"We use monitors to keep track of our machines. We use a pretty good portion of information from Automate."

"The database is great. It's a nicely ordered database."

"ConnectWise Automate's interface is pretty easy to use; it's pretty intuitive to get around and navigate it, and it does what I need, which is usually connecting to the client and customers systems so I can just help them from home or from work."

"Remote access and detailed monitoring help us support our equipment."

"If you are serious about your infrastructure then you have to know what is going on, and with Zabbix we know when servers are using too much CPU, memory, disk IO, etc., and besides getting notified when something goes wrong, we are also now aware of how well our infrastructure scales, something that can save us money and frustrations."

"It is a great product; the SNMP protocol tracking feature is good, I really like how it tracks SNMP, and the alerts are also great."

"The most valuable feature is that it provides network segregation for server monitoring."

"Simple, we know everything about our infrastructure, problems, etc."

"It is a good product. It is easy to integrate and use."

"The most valuable feature is service assurance."

"I'm supervising all the IT departments, and Zabbix seems quite good for them. It provides graphics and information in real time. We get alerts about crashes on the system, enabling us to quickly repair issues. We can easily find devices with problems."

"The alerting systems are very good in Zabbix, and it has helped us to reduce time for reaction."

"They could use some automated alerts particularly when we're talking about an MSP that might shoot over."

"Scheduling of automation could be improved and made more simple."

"The solution needs to improve Event ID monitoring big time. They're behind the game on the other RMMs, and we support multiple RMMs."

"Their support needs to be better."

"They always change the GUI to some dumb-down version of tiles which are more "user-friendly", but slows my team down in the end."

"Technical support was helpful."

"The menu doesn't always load properly."

"The project management needs improvement and there's a section of the product called configuration that also needs to be improved."

"When we have a problem, we have to do a lot of research to solve it."

"If anything could be improved, it would be some of the terminology that is used in the documentation."

"The dashboard and the graph section could be a little bit more professional."

"The user interface could be a bit better. They could update it a bit."

"Its UI needs to be improved a little bit more so that an end-user is also able to handle it. I can handle it, but others should also be able to handle it in a better way. It becomes complex when we are growing and need to add proxies. We need more scalability features and documentation for different use cases. A lot of articles are available, but they need to be in proper documentation. For example, when you have thousands of servers that have to be monitored in different regions of the world, there should be some kind of documentation to describe how you can create proxies and add them. Sometimes, when you are using the database, it can get overloaded. When the network is growing, the number of transactions becomes very high, and the database gets overloaded. There should be information about how to reduce the load on the MySQL database, which is what Zabbix is using. The market is growing a lot, and it should be enhanced for a lot more things. We are currently bringing enhancements at our end for different use cases. For example, when dockerization is going on, how can we check the logs inside the Dockers. We should also be able to monitor and check the number of logins and add features such as SSO login and two-factor authentication as a protocol. These are the security features and concerns that we have to deal with. Currently, we are developing modules to add features to Zabbix, but they should also work on these features."

"There's a small module of APM, however, it is not an enhanced version. People usually ask for a full-fledged APM solution."

"The reports are not great and should be improved."

"I'm using the free version of Zabbix, and I'd like to see more customization options, especially for setting trigger thresholds."

"I pay $85 a month per user for a ConnectWise package that contains multiple solutions."

"I believe Automate is available for around $2."

"Pricing and licensing are reasonable."

"From what I've overheard, it is pretty comparable to other solutions in terms of price."

"The solution is free. However, many open-sourced tools start out free but eventually start charging."

"The tool's licensing is good."

"There are no licenses."

"It's an open-source solution that can be used free of charge."

"Zabbix is an open-source tool, and it's free to use."

"It is reasonable."

"I was using the free, Community Edition."

"This solution is completely open-source, so it is quite affordable."