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ConnectWise Automate vs Zabbix comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ConnectWise Automate
Average Rating
7.4
Reviews Sentiment
7.2
Number of Reviews
15
Ranking in other categories
Remote Monitoring and Management (RMM) (10th)
Zabbix
Average Rating
8.4
Reviews Sentiment
7.0
Number of Reviews
109
Ranking in other categories
Application Performance Monitoring (APM) and Observability (8th), Network Monitoring Software (1st), Server Monitoring (1st), IT Infrastructure Monitoring (1st), Cloud Monitoring Software (2nd)
 

Mindshare comparison

While both are Systems Management solutions, they serve different purposes. ConnectWise Automate is designed for Remote Monitoring and Management (RMM) and holds a mindshare of 6.1%, up 6.0% compared to last year.
Zabbix, on the other hand, focuses on Network Monitoring Software, holds 3.9% mindshare, down 13.0% since last year.
Remote Monitoring and Management (RMM) Mindshare Distribution
ProductMindshare (%)
ConnectWise Automate6.1%
Kaseya VSA13.5%
NinjaOne10.4%
Other70.0%
Remote Monitoring and Management (RMM)
Network Monitoring Software Mindshare Distribution
ProductMindshare (%)
Zabbix3.9%
SolarWinds NPM3.6%
PRTG Network Monitor2.7%
Other89.8%
Network Monitoring Software
 

Featured Reviews

Sean Saeb - PeerSpot reviewer
Partner and CIO at Caspian IT Group
Responsive, integrates well with other applications, and the technical support is helpful
There is always room for improvement. I haven't had any problems, and they're doing a great job, in my opinion. They're doing quite well. In most cases, when we discover an issue, we report it to their engineers, who then schedule a fix. Normally, when we request something, I can see it happening within three to four months. This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen. There is a lot of integration with other applications through Automate, and I believe they are working with all of the industry leaders to get the integration going. I am very pleased to be working with them.
KamranBhatti - PeerSpot reviewer
Network Engineer at a computer software company with 11-50 employees
Helps reduce response time but has room to improve customization complexity
We are not working on simple standalone solutions like Kaspersky DDoS Protection or Hybrid Cloud Security. Once you understand Zabbix, then it is easy to customize those web pages and graphs for our customer use. It is fully automated to your requirements. Zabbix is working fine with no issues, and I am satisfied with it. We have combined Zabbix and SolarWinds. The integration works fine, and it is easy to integrate Zabbix with the IT environment. We were trying to purchase MDR (Managed Detection and Response), but we are not working on that. I don't have real experience with MDR. We are using Falcon software for that. We are working with Falcon Complete, not with Sandbox. We are not using Kaspersky for business or cloud protection. For that, we are using Zabbix CrowdStrike Falcon Complete solution. I have given this review an overall rating of 8.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Technical support is really good; they are helpful and responsive."
"Remote access and detailed monitoring help us support our equipment."
"It's a very good IT tool for a company that provides IT services. It is very helpful for technicians to work with the tool to see all of the customers in one place and then manage all of the computers in one place."
"The solution is very stable; it's reliable, there are no bugs and glitches, and it doesn't crash or freeze."
"The reporting on the product is great."
"It allows us to manage all client requests, jobs and invoicing."
"I was very happy with how they handled me as a client and am quite satisfied with the level of support we get."
"The initial setup is easy and the deployment is quick."
"The solution is stable."
"Health and communication links availability."
"We are using this solution for monitoring our internal network and infrastructure in the company, and also for monitoring a couple of our customers' installations, not only their network but also their services, and to reduce consumption."
"We are able to do problem determination on runaway processes."
"Scalability, everything can be monitored."
"The initial setup, while not simple, is easier than other products."
"The overall functionality of Zabbix is very good, the monitoring of bank applications that Zabbix provides is great, and the information is displayed on a dashboard that is easily viewed."
"The initial setup was pretty straightforward, we did not face any issues and it was up and running within a day."
 

Cons

"The wait time for a support ticket to be addressed needs to be reduced. They take a couple of days to get back."
"Technical support was helpful."
"I almost would rather have a different tool, but I'm not sure which one yet."
"I have found the solution to be not very scalable."
"Patching and reporting need improvements, especially reporting. The reporting engine is quite outdated, so you end up having to use your own dashboard."
"This is a raw system. Of course, it has some flaws that could be improved."
"In Patch Manager, there should be more reportability so that it is easier to see the updates that I have applied to a machine and when the next update will happen. A lot of times, it seems like all the information is kind of thrown all over the place, and you can't really see it all at the same time. There should be a simplified patch data view that allows us to quickly confirm that our various clients are getting patched as they should be."
"Reliability: Open a computer window new screen and it's slow."
"The event correlation could be better. From day one, we're using the API to create tickets for our operations, however, the correlation is not good, not there."
"Having a more customizable interface and dashboard would be an improvement."
"I think ZABBIX needs improved report functions."
"Zabbix technical support is sold separately."
"Zabbix does not draw automatic mapping of the network, this is something they should add in the future. There is a lot of effort that is involved in tailoring some of the settings which could be made easier."
"They need to improve the APM solution, the Application Management solution."
"Its UI should be improved. They did some improvements in version 5, but it could benefit from some more work. Its integrations should also be improved. They've been active for one year, and they seem to have noticed that. It has new integrations, but it could benefit from more integrations. As far as I know, there is no model to push statistics, metrics, or events towards Zabbix. This type of API isn't yet there, whereas some other tools provide an API for this."
"To improve Zabbix, adding more features to support the monitoring of modern workloads like containers would be beneficial."
 

Pricing and Cost Advice

"I pay $85 a month per user for a ConnectWise package that contains multiple solutions."
"I believe Automate is available for around $2."
"From what I've overheard, it is pretty comparable to other solutions in terms of price."
"Pricing and licensing are reasonable."
"It's an open-source solution that can be used free of charge."
"The solution is open source so is free."
"It is reasonable."
"This is an open-source solution that can be used free of charge."
"There is no license but we need to pay for support."
"We pay the subscription for support by year."
"Zabbix and Grafana are both open source products, we only needed to go to their website and download the application and we began to use them. The solutions are free."
"It is freeware. We still use the free version of Zabbix."
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Comparison Review

it_user174738 - PeerSpot reviewer
IT Developer at a tech services company with 51-200 employees
May 31, 2015
Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor
I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want…
 

Top Industries

By visitors reading reviews
Performing Arts
9%
Healthcare Company
7%
Computer Software Company
7%
Outsourcing Company
6%
Financial Services Firm
11%
Computer Software Company
10%
Comms Service Provider
9%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise3
Large Enterprise1
By reviewers
Company SizeCount
Small Business56
Midsize Enterprise23
Large Enterprise35
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for Zabbix?
I think Zabbix is economical, whereas SolarWinds is expensive. SolarWinds has a lot of secure features, but Zabbix is providing everything free of cost. Zabbix is economical, and you can install it...
What needs improvement with Zabbix?
The potential and customization is a little difficult because you have to learn scripts. I think Zabbix needs to improve the customization better. At present, I am satisfied with the functionality ...
What is your primary use case for Zabbix?
We are working on the normal standard package of CrowdStrike for small business. For the mail server, we are using both Kaspersky and CrowdStrike. We are using Zabbix solution for the mail server.
 

Also Known As

LabTech for IT Service Providers, ConnectWise Automate for Corporate IT Departments, ConnectWise Automate for IT Service Providers
No data available
 

Overview

 

Sample Customers

I-M Technology, Mainstay Technologies, PC Works Plus, Integrity IT, Kerkhoff Technologies Inc., Marathon Consulting, Christenberry Sales Company, EDTS, Secom Technology, Ready to View, ARRC Technology, DaVinci Digital, JNR Networks, Quinn Technology Solutions, PCIT, Liberty Technology, Capital Computers & Networks, Atlanta Technology Force, Doberman Technologies, First Column Enterprises, CisCom Solutions
1. IBM 2. Dell 3. Cisco 4. HP 5. Oracle 6. Microsoft 7. Amazon 8. Google 9. Facebook 10. Twitter 11. LinkedIn 12. Netflix 13. Adobe 14. VMware 15. Salesforce 16. SAP 17. Intel 18. AT&T 19. Verizon 20. T-Mobile 21. Vodafone 22. Ericsson 23. Nokia 24. Siemens 25. General Electric 26. Honeywell 27. Philips 28. Sony 29. Samsung 30. LG 31. Panasonic 32. Toshiba
Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM). Updated: May 2026.
896,942 professionals have used our research since 2012.