ConnectWise Automate vs Zabbix comparison

"It's definitely improved the help-desk servicing, et cetera."

"This product saves us a lot of time and increases our efficiency."

"Maybe they could improve the capability to be multi-tenant."

"It allows us to manage all client requests, jobs and invoicing."

"The initial setup is easy and the deployment is quick."

"Remote access and detailed monitoring help us support our equipment."

"We use monitors to keep track of our machines. We use a pretty good portion of information from Automate."

"It is very scalable."

"The integration capabilities and APIs are the best part."

"The solution is quite mature and very stable."

"The most valuable feature is the monitoring of virtual machines."

"The overall functionality of Zabbix is very good. The monitoring of bank applications that Zabbix provides is great. The information is displayed on a dashboard that is easily viewed."

"The alerting systems are very good in Zabbix, and it has helped us to reduce time for reaction."

"The solution allows you to configure and customize how you want to collect information from servers or other systems."

"It provides high scalability, alerting, notification, templating, and end-to-end security."

"We use it to monitor and manage our servers."

"I have a problem with the reports available on the solution. I don't understand how to work with the reporting functionality. For example, when I want to give a report for a specific machine, ConnectWise doesn't seem to have this as an option. I'm not sure if I'm missing something, or if the reporting functionality is just poorly conceived."

"Technical support was helpful."

"Scheduling of automation could be improved and made more simple."

"They could use some automated alerts particularly when we're talking about an MSP that might shoot over."

"Their support needs to be better."

"There could be better linkages between ConnectWise Automate and Manage from a ticketing perspective. Automate and Manage each has its own ticketing system. We use the one in Manage, but it'd be nice if they were linked directly to the one in Automate."

"The menu doesn't always load properly."

"The fixed client for Automate is slow. The web client is not very intuitive."

"Its UI needs to be improved a little bit more so that an end-user is also able to handle it. I can handle it, but others should also be able to handle it in a better way. It becomes complex when we are growing and need to add proxies. We need more scalability features and documentation for different use cases. A lot of articles are available, but they need to be in proper documentation. For example, when you have thousands of servers that have to be monitored in different regions of the world, there should be some kind of documentation to describe how you can create proxies and add them. Sometimes, when you are using the database, it can get overloaded. When the network is growing, the number of transactions becomes very high, and the database gets overloaded. There should be information about how to reduce the load on the MySQL database, which is what Zabbix is using. The market is growing a lot, and it should be enhanced for a lot more things. We are currently bringing enhancements at our end for different use cases. For example, when dockerization is going on, how can we check the logs inside the Dockers. We should also be able to monitor and check the number of logins and add features such as SSO login and two-factor authentication as a protocol. These are the security features and concerns that we have to deal with. Currently, we are developing modules to add features to Zabbix, but they should also work on these features."

"The server monitoring could be better."

"There are a lot of areas for improvement, specifically in the dashboards and reports functionalities."

"The user interface could be better."

"I would like for this solution to be more cloud-friendly."

"Outside of the normal standard monitoring, I would like to extend patching, importing patching, and supporting patching for Windows Servers."

"I have experienced stability issues approximately five or ten times."

"The solution needs to add features for finding loopholes or problems and their root causes."

"I pay $85 a month per user for a ConnectWise package that contains multiple solutions."

"I believe Automate is available for around $2."

"From what I've overheard, it is pretty comparable to other solutions in terms of price."

"Pricing and licensing are reasonable."

"There are no licenses."

"It's free software released under the GNU/GPL license."

"For pricing, it's free. We don't pay anything for it. They open-source the code, and people pay for support."

"The solution is free to use but they offer support as a paid service. If you can go read the manuals and do the fine-tuning based on your needs, you do not need to pay anything and you will have a full solution."

"I use the tool's free version."

"It is reasonable."

"The tool's licensing is good."

"Zabbix is an open-source tool, and it's free to use."