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ConnectWise Automate vs Zabbix comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ConnectWise Automate
Average Rating
7.4
Reviews Sentiment
7.2
Number of Reviews
15
Ranking in other categories
Remote Monitoring and Management (RMM) (10th)
Zabbix
Average Rating
8.4
Reviews Sentiment
7.0
Number of Reviews
108
Ranking in other categories
Application Performance Monitoring (APM) and Observability (9th), Network Monitoring Software (1st), Server Monitoring (1st), IT Infrastructure Monitoring (1st), Cloud Monitoring Software (2nd)
 

Mindshare comparison

While both are Systems Management solutions, they serve different purposes. ConnectWise Automate is designed for Remote Monitoring and Management (RMM) and holds a mindshare of 6.3%, up 5.9% compared to last year.
Zabbix, on the other hand, focuses on Network Monitoring Software, holds 4.3% mindshare, down 12.9% since last year.
Remote Monitoring and Management (RMM) Mindshare Distribution
ProductMindshare (%)
ConnectWise Automate6.3%
Kaseya VSA14.3%
NinjaOne11.4%
Other68.0%
Remote Monitoring and Management (RMM)
Network Monitoring Software Mindshare Distribution
ProductMindshare (%)
Zabbix4.3%
SolarWinds NPM3.6%
PRTG Network Monitor3.1%
Other89.0%
Network Monitoring Software
 

Featured Reviews

Sean Saeb - PeerSpot reviewer
Partner and CIO at Caspian IT Group
Responsive, integrates well with other applications, and the technical support is helpful
There is always room for improvement. I haven't had any problems, and they're doing a great job, in my opinion. They're doing quite well. In most cases, when we discover an issue, we report it to their engineers, who then schedule a fix. Normally, when we request something, I can see it happening within three to four months. This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen. There is a lot of integration with other applications through Automate, and I believe they are working with all of the industry leaders to get the integration going. I am very pleased to be working with them.
KamranBhatti - PeerSpot reviewer
Network Engineer at a computer software company with 11-50 employees
Helps reduce response time but has room to improve customization complexity
We are not working on simple standalone solutions like Kaspersky DDoS Protection or Hybrid Cloud Security. Once you understand Zabbix, then it is easy to customize those web pages and graphs for our customer use. It is fully automated to your requirements. Zabbix is working fine with no issues, and I am satisfied with it. We have combined Zabbix and SolarWinds. The integration works fine, and it is easy to integrate Zabbix with the IT environment. We were trying to purchase MDR (Managed Detection and Response), but we are not working on that. I don't have real experience with MDR. We are using Falcon software for that. We are working with Falcon Complete, not with Sandbox. We are not using Kaspersky for business or cloud protection. For that, we are using Zabbix CrowdStrike Falcon Complete solution. I have given this review an overall rating of 8.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Scripting and patch management are really important for us, and Patch Manager is something that we use a lot and is one of the most useful features for us for controlling patches and other things for different clients."
"Scripting and patch management are really important for us. Patch Manager is something that we use a lot, and we would love to have it continually improved. It is one of the most useful features for us for controlling patches and other things for different clients."
"A good automated scripts feature."
"It's a very good IT tool for a company that provides IT services. It is very helpful for technicians to work with the tool to see all of the customers in one place and then manage all of the computers in one place."
"Maybe they could improve the capability to be multi-tenant."
"This product saves us a lot of time and increases our efficiency."
"The initial setup is easy and the deployment is quick."
"I was very happy with how they handled me as a client and am quite satisfied with the level of support we get."
"Health and communication links availability."
"I use the solution to provide a perfect environment for remote connectivity with my clients."
"Like other common Linux distributions, some of the most valuable features of this solution are the ease of use and deployment."
"The solution works well for monitoring our on-site server."
"The initial setup was pretty straightforward, we did not face any issues and it was up and running within a day."
"This is a product I can recommend to others."
"The most valuable feature is the support for monitoring Cisco switches."
"Before we didn't really have a centrally managed monitoring solution, so adding this product has been a blessing as we are able to actively monitor and react accordingly."
 

Cons

"Reliability: Open a computer window new screen and it's slow."
"This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen."
"The menu doesn't always load properly."
"The project management needs improvement and there's a section of the product called configuration that also needs to be improved."
"Patching and reporting need improvements, especially reporting. The reporting engine is quite outdated, so you end up having to use your own dashboard."
"I know we get some false positives at times, where things report offline and then when we connect to them with control they're connectable."
"There could be better linkages between ConnectWise Automate and Manage from a ticketing perspective."
"I almost would rather have a different tool, but I'm not sure which one yet."
"We would like to monitor other touchpoints such as ATM machines. It would be great if it can provide monitoring of ATM machines. Compatibility with other products would also be great."
"For our company, it is not scalable."
"There are some features of Zabbix that are not good for reporting. The DX Spectrum solution has better reporting."
"If you want to use all of the features then you have to pay a licensing fee."
"Look and feel."
"There is a bit of a learning curve during installation."
"I would like to see a more flexible mobile client, and better HA out of the box."
"I am having difficulties connecting it to Grafana, as well as some of the other plugins like Kibana."
 

Pricing and Cost Advice

"Pricing and licensing are reasonable."
"I believe Automate is available for around $2."
"From what I've overheard, it is pretty comparable to other solutions in terms of price."
"I pay $85 a month per user for a ConnectWise package that contains multiple solutions."
"It is a true open-source solution, so there are no licensing costs."
"We were searching for an open source solution and Zabbix fit the bill because it is free and open source under the GPL license."
"We use the open-source version of Zabbix."
"This is an open-source solution that can be used free of charge."
"The tool's licensing costs are yearly."
"It is freeware. We still use the free version of Zabbix."
"There are no licenses."
"I was using the free, Community Edition."
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Comparison Review

it_user174738 - PeerSpot reviewer
IT Developer at a tech services company with 51-200 employees
May 31, 2015
Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor
I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want…
 

Top Industries

By visitors reading reviews
Performing Arts
9%
Healthcare Company
7%
Computer Software Company
7%
Comms Service Provider
6%
Computer Software Company
11%
Financial Services Firm
11%
Comms Service Provider
9%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise3
Large Enterprise1
By reviewers
Company SizeCount
Small Business56
Midsize Enterprise23
Large Enterprise34
 

Questions from the Community

Ask a question
Earn 20 points
What do you like most about Zabbix?
The template system in Zabbix is very beneficial as it saves time in configuration.
What is your experience regarding pricing and costs for Zabbix?
I think Zabbix is economical, whereas SolarWinds is expensive. SolarWinds has a lot of secure features, but Zabbix is providing everything free of cost. Zabbix is economical, and you can install it...
What needs improvement with Zabbix?
The potential and customization is a little difficult because you have to learn scripts. I think Zabbix needs to improve the customization better. At present, I am satisfied with the functionality ...
 

Also Known As

LabTech for IT Service Providers, ConnectWise Automate for Corporate IT Departments, ConnectWise Automate for IT Service Providers
No data available
 

Overview

 

Sample Customers

I-M Technology, Mainstay Technologies, PC Works Plus, Integrity IT, Kerkhoff Technologies Inc., Marathon Consulting, Christenberry Sales Company, EDTS, Secom Technology, Ready to View, ARRC Technology, DaVinci Digital, JNR Networks, Quinn Technology Solutions, PCIT, Liberty Technology, Capital Computers & Networks, Atlanta Technology Force, Doberman Technologies, First Column Enterprises, CisCom Solutions
1. IBM 2. Dell 3. Cisco 4. HP 5. Oracle 6. Microsoft 7. Amazon 8. Google 9. Facebook 10. Twitter 11. LinkedIn 12. Netflix 13. Adobe 14. VMware 15. Salesforce 16. SAP 17. Intel 18. AT&T 19. Verizon 20. T-Mobile 21. Vodafone 22. Ericsson 23. Nokia 24. Siemens 25. General Electric 26. Honeywell 27. Philips 28. Sony 29. Samsung 30. LG 31. Panasonic 32. Toshiba
Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM). Updated: March 2026.
886,426 professionals have used our research since 2012.