ConnectWise Automate vs Zabbix comparison

"We use monitors to keep track of our machines. We use a pretty good portion of information from Automate."

"This product saves us a lot of time and increases our efficiency."

"The most value we get from this solution is that everything is on a patch cycle."

"It's definitely improved the help-desk servicing, et cetera."

"Maybe they could improve the capability to be multi-tenant."

"ConnectWise Automate's interface is pretty easy to use. It's pretty intuitive to get around and navigate it. It does what I need, which is usually connecting to the client and customers systems."

"Remote access and detailed monitoring help us support our equipment."

"A good automated scripts feature."

"The most valuable features are the monitoring and the ease with which we can set it up at customer sites with our custom Zabbix proxy and tools."

"The most valuable features in Zabbix are those that help us overcome bottlenecks in CPU usage, as well as reduce memory delay. I know that we have only reached the tip of the iceberg of what Zabbix's features can do for us, and we have not used all of them yet."

"It's a very reliable platform and we've never had any issues regarding the scalability or the stability of Zabbix."

"The basic setup is very easy."

"The most valuable feature is service assurance."

"The most valuable feature is that it provides network segregation for server monitoring."

"The best feature is that Zabbix can report everything, and everything in Zabbix is free."

"The solution is quite mature and very stable."

"Scheduling of automation could be improved and made more simple."

"The menu doesn't always load properly."

"There could be better linkages between ConnectWise Automate and Manage from a ticketing perspective. Automate and Manage each has its own ticketing system. We use the one in Manage, but it'd be nice if they were linked directly to the one in Automate."

"Patching and reporting need improvements, especially reporting. The reporting engine is quite outdated, so you end up having to use your own dashboard."

"I have a problem with the reports available on the solution. I don't understand how to work with the reporting functionality. For example, when I want to give a report for a specific machine, ConnectWise doesn't seem to have this as an option. I'm not sure if I'm missing something, or if the reporting functionality is just poorly conceived."

"This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen."

"The wait time for a support ticket to be addressed needs to be reduced. They take a couple of days to get back. It is a little frustrating when we have to wait for a couple of days. A lot of times, the issue is critical for us. If we're reaching out to their support team and submitting a ticket, it is because we need it handled quickly."

"They always change the GUI to some dumb-down version of tiles which are more "user-friendly", but slows my team down in the end."

"The APM monitoring has room for improvement, although I hear that the new 5.2 version has some improvements in that area, and I'd like to give that a go. I would like to see a few more templates out there for different styles of monitoring. I use the Grafana interface for reporting. I would also like it to have an out-of-the-box ability to email reports. You can create reports, but to be able to email those reports would be really helpful. I've got users who are not interested in logging in and generating a report. They want it all pre-canned and sent to an email address. It would also be really handy if we could pin certain reports up onto platforms such as Teams or SharePoint. A GUI for the proxy server would be cool to have for debugging purposes and for the support teams to have a look at, but I don't know whether that's really feasible to do. I get enough from the log files themselves."

"It would be helpful if they translated the documentation to Cyrillic languages."

"An area for improvement would be the ease of doing aggregation from the value or different devices."

"I have experienced stability issues approximately five or ten times."

"There are areas of improvement. The database grows really fast. So, when you install Zabbix, you have to deal with some issues, like the database. We become pretty big very fast."

"The product could be more secure and more stable."

"I want Zabbix to improve the UX/UI. Zabbix doesn't use a JavaScript chart for images, and I want them to improve this."

"If Zabbix had a better dashboard then it would be nice."

"Pricing and licensing are reasonable."

"I pay $85 a month per user for a ConnectWise package that contains multiple solutions."

"From what I've overheard, it is pretty comparable to other solutions in terms of price."

"I believe Automate is available for around $2."

"It’s free of cost."

"It is reasonable."

"It is a true open-source solution, so there are no licensing costs."

"Zabbix is a free solution but the support contact costs money."

"It is open source. If you want to have a subscription or official support, you can pay for it. They have different plans, which are not that expensive. The plans are based on per monitoring server, not per monitored equipment. So, it is not at all expensive, and you can also live without the support if you want a cheaper option."

"We use the open-source version of Zabbix."

"I use the tool's free version."

"The tool's licensing costs are yearly."