ConnectWise Automate vs Zabbix comparison

"It's a very good IT tool for a company that provides IT services. It is very helpful for technicians to work with the tool to see all of the customers in one place and then manage all of the computers in one place."

"The database is great. It's a nicely ordered database."

"We use monitors to keep track of our machines. We use a pretty good portion of information from Automate."

"This product saves us a lot of time and increases our efficiency."

"It is very scalable."

"The initial setup is easy and the deployment is quick."

"ConnectWise Automate's interface is pretty easy to use. It's pretty intuitive to get around and navigate it. It does what I need, which is usually connecting to the client and customers systems."

"The most value we get from this solution is that everything is on a patch cycle."

"The template system in Zabbix is very beneficial as it saves time in configuration."

"The features I found most valuable are the user interface and a wide range of network devices that are easy to configure."

"We are able to do problem determination on runaway processes."

"The product is very stable."

"Zabbix has high scalability. I would rate it a nine out of ten."

"The basic setup is very easy."

"The solution allows for good integration with other products."

"They've already added extra features, such as noise-canceling and facial recognition, which is great."

"Patching and reporting need improvements, especially reporting. The reporting engine is quite outdated, so you end up having to use your own dashboard."

"The wait time for a support ticket to be addressed needs to be reduced. They take a couple of days to get back. It is a little frustrating when we have to wait for a couple of days. A lot of times, the issue is critical for us. If we're reaching out to their support team and submitting a ticket, it is because we need it handled quickly."

"Their support needs to be better."

"The fixed client for Automate is slow. The web client is not very intuitive."

"Technical support was helpful."

"There could be better linkages between ConnectWise Automate and Manage from a ticketing perspective. Automate and Manage each has its own ticketing system. We use the one in Manage, but it'd be nice if they were linked directly to the one in Automate."

"I have a problem with the reports available on the solution. I don't understand how to work with the reporting functionality. For example, when I want to give a report for a specific machine, ConnectWise doesn't seem to have this as an option. I'm not sure if I'm missing something, or if the reporting functionality is just poorly conceived."

"They could use some automated alerts particularly when we're talking about an MSP that might shoot over."

"For us, the initial setup was complex"

"The APM monitoring has room for improvement, although I hear that the new 5.2 version has some improvements in that area, and I'd like to give that a go. I would like to see a few more templates out there for different styles of monitoring. I use the Grafana interface for reporting. I would also like it to have an out-of-the-box ability to email reports. You can create reports, but to be able to email those reports would be really helpful. I've got users who are not interested in logging in and generating a report. They want it all pre-canned and sent to an email address. It would also be really handy if we could pin certain reports up onto platforms such as Teams or SharePoint. A GUI for the proxy server would be cool to have for debugging purposes and for the support teams to have a look at, but I don't know whether that's really feasible to do. I get enough from the log files themselves."

"I am having difficulties connecting it to Grafana, as well as some of the other plugins like Kibana."

"Zabbix is powerful, but it is difficult to understand initially. There are many things that can be improved, but we might not be using Zabbix to its fullest extent. The software has more features than we need."

"Having a more customizable interface and dashboard would be an improvement."

"Even though it’s such a powerful monitoring system, it would be more helpful if it had a flexible UI."

"We would like to see the addition of automatic push functionality to this product. This would save time when monitoring our servers and networks as, at present, we have to manually install the Zabbix agent on any hardware to be monitored."

"Improvement is needed as per customer requirements."

"Pricing and licensing are reasonable."

"I believe Automate is available for around $2."

"I pay $85 a month per user for a ConnectWise package that contains multiple solutions."

"From what I've overheard, it is pretty comparable to other solutions in terms of price."

"The solution is open source so is free."

"This solution is open-source and free to use."

"My manager is very happy because it doesn't cost anything."

"It is a true open-source solution, so there are no licensing costs."

"The tool's licensing costs are yearly."

"There is a license required for this solution and we pay annually for our license."

"It's free software released under the GNU/GPL license."

"It is worth every cent to pay or even study to do your own installation."