ConnectWise Automate vs Zabbix comparison

"It's definitely improved the help-desk servicing, et cetera."

"Scripting and patch management are really important for us. Patch Manager is something that we use a lot, and we would love to have it continually improved. It is one of the most useful features for us for controlling patches and other things for different clients."

"Remote access and detailed monitoring help us support our equipment."

"Maybe they could improve the capability to be multi-tenant."

"The database is great. It's a nicely ordered database."

"It is very scalable."

"A good automated scripts feature."

"We use monitors to keep track of our machines. We use a pretty good portion of information from Automate."

"Zabbix is scalable."

"It is a great product. The SNMP protocol tracking feature is good. I really like how it tracks SNMP. The alerts are also great."

"There is a problems page that shows us every warning or problem that occurs on our VMs globally. The map screen is also really useful because this is something that was missing. I don't know every other tool in the market. So, I don't know if this is a good point of only Zabbix, or other tools are also doing it, but from my point of view, this is the most useful page that I use, along with the problems page that efficiently lists the problem, recovery time, ending hours, starting hours, and so on."

"The most valuable feature is the monitoring of virtual machines."

"It can send messages to our ticketing system."

"Zabbix can use old data to current data to set the threshold. We can use previous data to set the threshold."

"Simple network monitoring that is easy to install and manage."

"The solution's design has recently changed and it is visually pleasing with more color, for example, there is blue, black, and white."

"They always change the GUI to some dumb-down version of tiles which are more "user-friendly", but slows my team down in the end."

"This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen."

"Their support needs to be better."

"They could use some automated alerts particularly when we're talking about an MSP that might shoot over."

"There could be better linkages between ConnectWise Automate and Manage from a ticketing perspective. Automate and Manage each has its own ticketing system. We use the one in Manage, but it'd be nice if they were linked directly to the one in Automate."

"We would love to get feature updates and cumulative updates fixed. I know they aren't really supposed to be pushed with Patch Manager. We've got recommendations from ConnectWise to use the scripted feature update installs, scripted KB updates, etc. Having these in Patch Manager itself would be great."

"The fixed client for Automate is slow. The web client is not very intuitive."

"Technical support was helpful."

"The documentation gets a bit messy between versions and is not too detailed, which is a bit painful for first-timers, especially when they run into issues."

"Correlation of events would be a wonderful addition."

"We would like to see the addition of automatic push functionality to this product. This would save time when monitoring our servers and networks as, at present, we have to manually install the Zabbix agent on any hardware to be monitored."

"Implementing Zabbix is difficult. I've deployed many solutions over the years, and Zabbix is the hardest to implement. You have to do some development to get it to work with IBM, Micro Focus, or HP products."

"Outside of the normal standard monitoring, I would like to extend patching, importing patching, and supporting patching for Windows Servers."

"The APM monitoring has room for improvement, although I hear that the new 5.2 version has some improvements in that area, and I'd like to give that a go. I would like to see a few more templates out there for different styles of monitoring. I use the Grafana interface for reporting. I would also like it to have an out-of-the-box ability to email reports. You can create reports, but to be able to email those reports would be really helpful. I've got users who are not interested in logging in and generating a report. They want it all pre-canned and sent to an email address. It would also be really handy if we could pin certain reports up onto platforms such as Teams or SharePoint. A GUI for the proxy server would be cool to have for debugging purposes and for the support teams to have a look at, but I don't know whether that's really feasible to do. I get enough from the log files themselves."

"There are some features of Zabbix that are not good for reporting. The DX Spectrum solution has better reporting."

"The main problem with Zabbix is that you have to spend time writing templates for all of the products that you have."

"Pricing and licensing are reasonable."

"I believe Automate is available for around $2."

"I pay $85 a month per user for a ConnectWise package that contains multiple solutions."

"From what I've overheard, it is pretty comparable to other solutions in terms of price."

"This solution is completely open-source, so it is quite affordable."

"It is a true open-source solution, so there are no licensing costs."

"It is reasonable."

"It is worth every cent to pay or even study to do your own installation."

"This is an open-source solution that can be used free of charge."

"Zabbix is an open-source tool, and it's free to use."

"The tool's licensing costs are yearly."

"We pay the subscription for support by year."