We performed a comparison between ConnectWise ScreenConnect and GoToAssist based on real PeerSpot user reviews.
Find out what your peers are saying about TeamViewer, Microsoft, Citrix and others in Remote Access."Session groups and triggers are the most valuable features, because they make a greater degree of organization possible. Greater degree of organization is valuable to my organization, because we have many sessions to handle."
"You can bring up a command prompt remotely and execute commands without having to disturb the user."
"ConnectWise Connect is very convenient as we can remote to a PC even when it is not within our LAN."
"Due to the fact that we can help our clients virtually, the solution has allowed us to reduce our travel costs by about 90%."
"it gives me the ability to remotely connect to machines that I manage without user intervention."
"Remote support is efficient and easy for our end users to receive support."
"Control lets us do remote management of machines without having to be on the VPN. It's super simple and super easy."
"I do love the monitoring page. If you are using ConnectWise Control, which is the on-prem version, when you are logged into the admin panel, there is a status page that checks network connectivity, the status of the license, and so on."
"The ability to change the way that the client works to a service so that we can get a little bit deeper into the operating system, as opposed to just an app running is the most valuable aspect. We also like the unattended sessions. Those are probably the two most important things to us. It's important because we can't do certain things when it is just an application running."
"There could be improvement to the remote command line tools."
"Speed is a major factor in Automate, and the control panel is horribly slow."
"I was not thrilled with their support. I do not have a lot of time to deal with the attention which is needed to fix issues."
"They could provide a toolbox for the plan I'm on."
"There needs to be a way to run the agent without installing, like GoToAssist."
"At the moment, there's absolutely no specific feature that we actually need additionally since all the features that we need are available."
"The solution should add the ability to video chat with the user on the other end."
"The solution is a little bit complicated when you want to implement it."
"If they included some sort of monitoring system for managed services so we can have it all in one package, that would be helpful. There are managed services solutions that allow us to remote into the computers, but a lot of them have too much overhead. Usually, the remote connection is not as simple and as fast and cannot be run as a service."
Earn 20 points
ConnectWise ScreenConnect is ranked 8th in Remote Access with 37 reviews while GoToAssist is ranked 25th in Remote Access. ConnectWise ScreenConnect is rated 8.4, while GoToAssist is rated 9.0. The top reviewer of ConnectWise ScreenConnect writes "Multifeatured remote access software which offers security, stability, and easy scalability". On the other hand, the top reviewer of GoToAssist writes "Has the ability to change the way that the client works to a service so that we can get a little bit deeper into the operating system". ConnectWise ScreenConnect is most compared with Microsoft Remote Desktop Services, Check Point Remote Access VPN, TeamViewer, LogMeIn Pro and BeyondTrust Remote Support, whereas GoToAssist is most compared with LogMeIn Rescue, TeamViewer, GoToMyPC, Microsoft Remote Desktop Services and LogMeIn Pro.
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