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Constant Contact Lead Gen & CRM vs Microsoft Dynamics 365 Customer Service comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Constant Contact Lead Gen &...
Ranking in CRM
76th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
Microsoft Dynamics 365 Cust...
Ranking in CRM
13th
Average Rating
8.0
Reviews Sentiment
6.9
Number of Reviews
19
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of April 2025, in the CRM category, the mindshare of Constant Contact Lead Gen & CRM is 0.2%, up from 0.1% compared to the previous year. The mindshare of Microsoft Dynamics 365 Customer Service is 0.7%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM
 

Featured Reviews

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Akshat Prakash - PeerSpot reviewer
A stable solution that can be used for regular office communication, collaboration, and office documentation
We use Microsoft Dynamics 365 Customer Service for regular office communication, collaboration, and office documentation Collaboration, pace of change, new features being rolled out, and support service are the valuable features of Microsoft Dynamics 365 Customer Service. The solution could…
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Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

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What is your experience regarding pricing and costs for Microsoft Dynamics 365 Customer Service?
The price performance is excellent, rated eight out of ten. We did our integration with sales automation and other tools internally, which incurred no additional costs beyond the standard licensing...
What needs improvement with Microsoft Dynamics 365 Customer Service?
The solution could improve by providing internal scorecards for agents and much better staff ratings. There's room for enhancing the engagement features.
 

Overview

 

Sample Customers

1. Acme Corporation 2. Amazon.com 3. Bank of America 4. Coca-Cola 5. Dell Technologies 6. Etsy 7. FedEx 8. Google 9. IBM 10. Intel 11. JetBlue Airways 12. LinkedIn 13. McDonald's 14. Microsoft 15. Nike 16. Oracle 17. Patagonia 18. PepsiCo 19. Procter & Gamble 20. Salesforce 21. Samsung 22. Target 23. Toyota 24. Under Armour 25. Visa 26. Walmart 27. Wendy's 28. Xerox
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Find out what your peers are saying about Salesforce, Microsoft, SAP and others in CRM. Updated: March 2025.
848,716 professionals have used our research since 2012.