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Cortex XSIAM vs SentinelOne Singularity Identity comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 5, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.4
Cortex XSIAM enhances ROI by automating over 50% of tasks, reducing SOC staffing needs, and providing significant value.
Sentiment score
7.5
SentinelOne Singularity Identity offered high return on investment with enhanced protection, efficiency, and time savings, justifying higher costs.
 

Customer Service

Sentiment score
6.3
Cortex XSIAM's customer service is mixed, with some users praising effectiveness and others experiencing delays and escalation needs.
Sentiment score
7.8
SentinelOne Singularity Identity provides responsive customer service with higher tiers offering 24/7 support and prioritizing user success.
It is ineffective in terms of responding to basic queries and addressing future requirements.
They have been responsive to our needs as integrators and those of the client.
 

Scalability Issues

Sentiment score
7.2
Cortex XSIAM is highly scalable in the cloud, supporting enterprises efficiently and earning high user ratings for scalability.
Sentiment score
8.3
SentinelOne Singularity Identity is praised for scalability, despite occasional integration and deployment challenges, often rated nine or ten.
Without proper integration, scaling up with more servers is meaningless.
 

Stability Issues

Sentiment score
8.9
Cortex XSIAM is highly stable and reliable, with minimal downtime, swift issue resolution, and easy installation.
Sentiment score
8.5
SentinelOne Singularity Identity is highly stable with minimal CPU usage, excellent performance, and effective support for installation issues.
The product was easy to install and set up and worked right.
 

Room For Improvement

Cortex XSIAM needs better integration, performance, developer-friendliness, and AI-enhanced security solutions despite satisfactory current features.
SentinelOne Singularity Identity needs better management, enhanced features, user-friendly policies, improved support, and competitive pricing.
In terms of incident response automation, it is quite poor due to the lack of integration with all security tools, making manual intervention necessary.
Cortex could improve the detection and online resolution of security vulnerabilities.
There is a clear roadmap for improvements, including enhancing capabilities with AI and seamless functionality in an MSP model for deeper visibility across multiple agencies.
 

Setup Cost

Cortex XSIAM pricing is competitive, considered reasonable yet costly with add-ons, offering value but varies on affordability.
SentinelOne Singularity Identity offers competitive pricing, valued integration, and customizable licensing, though pricing transparency is key for executive approval.
The first impression is that XSIAM would be more expensive than others we tried.
The product is very expensive.
 

Valuable Features

Cortex XSIAM provides advanced threat detection, integration, and user-friendly features, enhancing security management for Palo Alto users.
SentinelOne Singularity Identity offers AI-driven threat detection, rapid response, and efficient security management with minimal system impact.
One of the valued aspects of the product is its use of artificial intelligence to detect security vulnerabilities.
The flexibility for creating manual workflows stands out.
SentinelOne has definitely reduced their mean time to respond.
 

Categories and Ranking

Cortex XSIAM
Ranking in Identity Threat Detection and Response (ITDR)
6th
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
9
Ranking in other categories
Security Information and Event Management (SIEM) (14th), AI-Powered Cybersecurity Platforms (8th)
SentinelOne Singularity Ide...
Ranking in Identity Threat Detection and Response (ITDR)
4th
Average Rating
9.0
Reviews Sentiment
7.5
Number of Reviews
21
Ranking in other categories
Vulnerability Management (12th), Advanced Threat Protection (ATP) (9th), Threat Deception Platforms (3rd)
 

Mindshare comparison

As of February 2025, in the Identity Threat Detection and Response (ITDR) category, the mindshare of Cortex XSIAM is 5.2%, up from 1.0% compared to the previous year. The mindshare of SentinelOne Singularity Identity is 3.2%, up from 2.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Identity Threat Detection and Response (ITDR)
 

Featured Reviews

Forrest Stevens - PeerSpot reviewer
A robust security operation that ensures achieving automation, stability, and scalability
There is room for improvement in some areas, and I would highlight three key aspects. Firstly, the Attack Surface Management (ASM) module could benefit from more contextual depth. Currently, it tends to provide a broad overview without enriched context, and there's room for enhancement in this regard. Secondly, further integration capabilities with various other software products that can seamlessly tie into Cortex XSIAM would be advantageous. This would enhance its versatility and interoperability within a broader ecosystem. Regarding performance, there's potential for optimization. When multiple tabs are open in Cortex XSIAM, it can experience slowdowns, leading to longer load times for web pages. It's worth noting that this isn't a severe issue, and it doesn't entail waiting for extended periods, but there is room for improvement in terms of performance optimization.
Roftiel Constantine - PeerSpot reviewer
Provides proactive threat remediation, reduces alert volume, and enhances incident response capabilities
During our pre-purchase evaluation of SentinelOne's EDR capabilities three years ago, we were consistently impressed by the positive relationships customers reported having with SentinelOne's engineers, sales teams, and customer success managers. These strong relationships, evident in the customers' unsolicited feedback, highlighted the "soft skills" and intangible qualities that SentinelOne possessed. This positive customer experience has been mirrored in our own interactions with them. Their responsiveness to our needs, particularly when addressing a couple of challenges we faced, has been excellent. They proactively scheduled weekly meetings to demonstrate their commitment to resolving our issues, a customer-centric approach I admire. SentinelOne's dedication to customer service, including their rapid technology updates and responsiveness to our suggestions, has been crucial to our success in protecting our organization. Their ability to quickly incorporate our needs into new releases is truly impressive and sets them apart. Overall, I highly recommend SentinelOne based on our positive interactions across all levels of their organization.
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Top Industries

By visitors reading reviews
Computer Software Company
14%
Manufacturing Company
10%
Financial Services Firm
10%
Government
7%
Computer Software Company
17%
Financial Services Firm
13%
Manufacturing Company
8%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Cortex XSIAM?
It is an effective solution in terms of performance and functionalities.
What is your experience regarding pricing and costs for Cortex XSIAM?
The first impression is that XSIAM would be more expensive than others we tried.
What needs improvement with Cortex XSIAM?
Cortex could improve the detection and online resolution of security vulnerabilities. We hope that the artificial intelligence in Cortex will assist in optimizing responses to vulnerabilities.
Does SentinelOne have a Virtual Patching functionality?
Yes -- SentinelOne has a Virtual Patching functionality called Virtual Patching and Exploit Shield. This preventive security solution uses behavioral AI to identify and block zero-day attacks and v...
What is your experience regarding pricing and costs for SentinelOne Singularity Identity?
I have no visibility into pricing, setup costs, or licensing as the government handles these aspects directly with SentinelOne. We do the integrating, and they process the payments.
 

Overview

Find out what your peers are saying about Cortex XSIAM vs. SentinelOne Singularity Identity and other solutions. Updated: January 2025.
838,713 professionals have used our research since 2012.