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Cortex XSIAM vs SentinelOne Singularity Identity comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 5, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.4
Automation increased ROI by over $500,000, reduced analyst needs, and improved incident handling, though some are still evaluating.
Sentiment score
7.5
SentinelOne Singularity Identity offered high return on investment with enhanced protection, efficiency, and time savings, justifying higher costs.
 

Customer Service

Sentiment score
6.9
Cortex XSIAM support varies widely, with mixed reviews; premium support receives better feedback due to experienced staff.
Sentiment score
7.8
SentinelOne Singularity Identity provides responsive customer service with higher tiers offering 24/7 support and prioritizing user success.
It is ineffective in terms of responding to basic queries and addressing future requirements.
They have been responsive to our needs as integrators and those of the client.
 

Scalability Issues

Sentiment score
7.2
Cortex XSIAM is mostly seen as highly scalable, adaptable, and integrates seamlessly across various enterprises and IT departments.
Sentiment score
8.3
SentinelOne Singularity Identity is praised for scalability, despite occasional integration and deployment challenges, often rated nine or ten.
Without proper integration, scaling up with more servers is meaningless.
 

Stability Issues

Sentiment score
8.5
Cortex XSIAM is highly stable and reliable, often scoring 10/10, with rapid resolution of occasional update-related issues.
Sentiment score
8.5
SentinelOne Singularity Identity is highly stable with minimal CPU usage, excellent performance, and effective support for installation issues.
The product was easy to install and set up and worked right.
 

Room For Improvement

Cortex XSIAM should enhance context, integration, flexibility, and support while streamlining its pricing and improving incident response automation.
SentinelOne Singularity Identity needs better management, enhanced features, user-friendly policies, improved support, and competitive pricing.
In terms of incident response automation, it is quite poor due to the lack of integration with all security tools, making manual intervention necessary.
Improvements could be made to the dashboard and GUI, making it easier to deploy.
Cortex could improve the detection and online resolution of security vulnerabilities.
There is a clear roadmap for improvements, including enhancing capabilities with AI and seamless functionality in an MSP model for deeper visibility across multiple agencies.
 

Setup Cost

Enterprise users find Cortex XSIAM costly, but competitive pricing; extra features and licensing complexity increase expenses.
SentinelOne Singularity Identity offers competitive pricing, valued integration, and customizable licensing, though pricing transparency is key for executive approval.
Cortex XSIAM is pretty expensive, and the licensing process is not very comfortable.
The first impression is that XSIAM would be more expensive than others we tried.
The product is very expensive.
 

Valuable Features

Cortex XSIAM offers strong security orchestration, AI threat mitigation, and competitive pricing, with seamless third-party integration and user-friendly setup.
SentinelOne Singularity Identity offers AI-driven threat detection, rapid response, and efficient security management with minimal system impact.
The flexibility for creating manual workflows stands out.
Its signature-less subscriptions and robust detection power stand out in improving threat detection.
One of the valued aspects of the product is its use of artificial intelligence to detect security vulnerabilities.
With visibility into endpoint telemetry, SentinelOne does provide useful information to find threat actors and empowers those who are in the business of threat hunting.
 

Categories and Ranking

Cortex XSIAM
Ranking in Identity Threat Detection and Response (ITDR)
7th
Average Rating
8.6
Reviews Sentiment
7.1
Number of Reviews
11
Ranking in other categories
Security Information and Event Management (SIEM) (18th), AI-Powered Cybersecurity Platforms (8th)
SentinelOne Singularity Ide...
Ranking in Identity Threat Detection and Response (ITDR)
4th
Average Rating
9.0
Reviews Sentiment
7.5
Number of Reviews
21
Ranking in other categories
Vulnerability Management (13th), Advanced Threat Protection (ATP) (8th), Threat Deception Platforms (3rd)
 

Mindshare comparison

As of March 2025, in the Identity Threat Detection and Response (ITDR) category, the mindshare of Cortex XSIAM is 5.4%, up from 1.1% compared to the previous year. The mindshare of SentinelOne Singularity Identity is 3.3%, up from 2.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Identity Threat Detection and Response (ITDR)
 

Featured Reviews

Forrest Stevens - PeerSpot reviewer
A robust security operation that ensures achieving automation, stability, and scalability
There is room for improvement in some areas, and I would highlight three key aspects. Firstly, the Attack Surface Management (ASM) module could benefit from more contextual depth. Currently, it tends to provide a broad overview without enriched context, and there's room for enhancement in this regard. Secondly, further integration capabilities with various other software products that can seamlessly tie into Cortex XSIAM would be advantageous. This would enhance its versatility and interoperability within a broader ecosystem. Regarding performance, there's potential for optimization. When multiple tabs are open in Cortex XSIAM, it can experience slowdowns, leading to longer load times for web pages. It's worth noting that this isn't a severe issue, and it doesn't entail waiting for extended periods, but there is room for improvement in terms of performance optimization.
Roftiel Constantine - PeerSpot reviewer
Provides proactive threat remediation, reduces alert volume, and enhances incident response capabilities
During our pre-purchase evaluation of SentinelOne's EDR capabilities three years ago, we were consistently impressed by the positive relationships customers reported having with SentinelOne's engineers, sales teams, and customer success managers. These strong relationships, evident in the customers' unsolicited feedback, highlighted the "soft skills" and intangible qualities that SentinelOne possessed. This positive customer experience has been mirrored in our own interactions with them. Their responsiveness to our needs, particularly when addressing a couple of challenges we faced, has been excellent. They proactively scheduled weekly meetings to demonstrate their commitment to resolving our issues, a customer-centric approach I admire. SentinelOne's dedication to customer service, including their rapid technology updates and responsiveness to our suggestions, has been crucial to our success in protecting our organization. Their ability to quickly incorporate our needs into new releases is truly impressive and sets them apart. Overall, I highly recommend SentinelOne based on our positive interactions across all levels of their organization.
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Top Industries

By visitors reading reviews
Computer Software Company
14%
Financial Services Firm
10%
Manufacturing Company
10%
Government
7%
Computer Software Company
17%
Financial Services Firm
13%
Manufacturing Company
8%
Comms Service Provider
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Cortex XSIAM?
It is an effective solution in terms of performance and functionalities.
What is your experience regarding pricing and costs for Cortex XSIAM?
The product is very expensive. Additional integration and support are not provided by Cortex and must be purchased from partners. This adds to the cost and delays projects due to resource dependency.
What needs improvement with Cortex XSIAM?
The standard integrations are very limited, and the integrations available are not listed in the marketplace. Obtaining validation for integrations from Palo Alto takes around eight months, which i...
Does SentinelOne have a Virtual Patching functionality?
Yes -- SentinelOne has a Virtual Patching functionality called Virtual Patching and Exploit Shield. This preventive security solution uses behavioral AI to identify and block zero-day attacks and v...
What is your experience regarding pricing and costs for SentinelOne Singularity Identity?
I have no visibility into pricing, setup costs, or licensing as the government handles these aspects directly with SentinelOne. We do the integrating, and they process the payments.
 

Overview

Find out what your peers are saying about Cortex XSIAM vs. SentinelOne Singularity Identity and other solutions. Updated: March 2025.
842,672 professionals have used our research since 2012.