We compared CylancePROTECT and Microsoft Defender for Endpoint based on our user's reviews in several parameters.
In summary, CylancePROTECT is praised for its exceptional threat detection capabilities, customer service, positive ROI, and ease of use, while users highlight the need for improvements in detection capabilities and integration. On the other hand, Microsoft Defender for Endpoint stands out for its comprehensive threat protection, efficient system management, and incident response capabilities, with users also satisfied with customer service and ROI. Pricing, setup, and licensing are perceived positively for both products, with room for improvement in certain areas mentioned by users.
Features: CylancePROTECT stands out for its exceptional threat detection, zero-day attack prevention, easy implementation, low system impact, and comprehensive analytics. Microsoft Defender for Endpoint excels in comprehensive threat protection, real-time monitoring, efficient system management, user-friendly interface, seamless integration, and incident response capabilities.
Pricing and ROI: The setup cost for CylancePROTECT is described as minimal, straightforward, and hassle-free, while Microsoft Defender for Endpoint's setup process is deemed straightforward and doesn't require much effort., The ROI from CylancePROTECT was highly positive, delivering improved security measures, increased efficiency, and reduced costs. Users praised its user-friendly interface and fast deployment. On the other hand, Microsoft Defender for Endpoint was seen as positive with users expressing satisfaction with its performance, effectiveness in protecting against threats, ease of use, and real-time insights.
Room for Improvement: CylancePROTECT has room for improvement in detection capabilities, integration with other security tools, reporting and analytics functionalities, and user interface. Microsoft Defender for Endpoint also has areas for enhancement according to user feedback.
Deployment and customer support: Based on user feedback, the duration required to establish a new tech solution varies for both CylancePROTECT and Microsoft Defender for Endpoint. Some users for CylancePROTECT mentioned different timeframes for deployment and setup, while for Microsoft Defender for Endpoint, users also had different timeframes but emphasized the importance of context., The customer service for CylancePROTECT is praised for exceptional assistance, personalized guidance, and resolving issues promptly. Microsoft Defender for Endpoint provides helpful, efficient, and prompt support with effective solutions.
The summary above is based on 98 interviews we conducted recently with CylancePROTECT and Microsoft Defender for Endpoint users. To access the review's full transcripts, download our report.
"he solution is an anti-malware product that integrates well with other vendor products such as firewalls, SIEM, etc. It captures threat intelligence and gives you better visibility. The product also has sandboxing features."
"The product detects and blocks threats and is more proactive than firewalls."
"I like FortiClient EMS. FortiEDR has a lot of great features like lockdown mode, remote wipes, and encryption. I can set malware outbreak policies and controls for detecting abnormalities. You can also simulate phishing attacks."
"The ease of deployment and configuration is valuable. It's very easy compared to other vendors like Sophos. Sophos' configuration is complex. Fortinet is a lot easier to understand. You don't need a lot of admin knowledge to do the configuration."
"This is stable and scalable."
"I get alerts when scripts are detected in the environment."
"Forensics is a valuable feature of Fortinet FortiEDR."
"The most valuable feature is the analysis, because of the beta structure."
"The most functional item that we use is the process to turn off the false flags that it causes."
"The deployment of updates is easy."
"The solution runs in the background, and I do not need to care about it."
"It is extremely simple to manage and deploy."
"A user can continue to add endpoints and the solution will continue to perform well."
"Has good RAM capacity for the power I need"
"We are quite security-focused. Blackberry Protect as an endpoint solution for our service really delivers what we are expecting."
"The Application Guard and ByteGuard are useful features."
"Defender is stable, I haven't had any problems with viruses when using it, and it's easy to update."
"The most valuable aspect lies in its automation capabilities, particularly within security automation."
"User-friendly, offering safety and security."
"We have liked the fact that it comes with Microsoft Windows 10 and it is constantly updated with all new virus definitions. It is also updated with new security features on a regular basis."
"The performance of Microsoft Defender for Endpoint has been a valuable feature."
"Microsoft Defender can block some viruses or malware. So, it can protect my files. It can save files on Office 365 OneDrive. I use encryption for some files, then I can recover them from OneDrive."
"I enjoy using the live response feature, which allows me to remotely access different endpoints and investigate malicious files, such as malware that people may have downloaded, and other related issues."
"I like Defender's reporting and logging features. The email alerts are also helpful. It's hard sometimes to sift through the email, especially if you're an IT firm managing hundreds if not thousands of endpoints, but we find email reporting useful. For example, last Tuesday, we learned of new vulnerabilities that were discovered as a result of the previous patches. The endpoints without those patches triggered alerts in Defender."
"We've encountered challenges during API deployment, occasionally resulting in unstable environments."
"Cannot be used on mobile devices with a secure connection."
"Everything with Fortinet having to do with their cloud services. They need to invest more in their internal infrastructure that they are running in the cloud. One of the things I find with their cloud environment compared to others' is that they go cheap on the equipment. So it causes some performance degradation."
"We'd like to see more one-to-one product presentations for the distribution channels."
"FortiEDR can be improved by providing more detailed reporting."
"The solution should address emerging threats like SQL injection."
"The security should be strong for the cloud. Some applications are on-prem and some are on the cloud. Fortinet should also have strong security for the cloud. There should be more security for the cloud."
"The amount of usage, the number of details we get, or the number of options that can be tweaked is limited in comparison to that with other EDR solutions"
"The high price of the product is an area of concern where improvements are required. The product's price should be more competitive."
"It needs real analysis of quarantined files. The EDR product isn't showing much right now."
"The OPTICS component could be made more user-friendly with respect to giving people more information."
"It could have integration with industrial base HMIS or Human Machine Interfaces Solutions. This is the industrial environment where you have a control center for all the automation that's happening, whether it is oil, gas, or chemical manufacturing. They often have to set up a computer at the back and watch the other stuff to get alerts. In these autonomous or on-premises environments, they often don't have access to email readily. Integration with other industrial solutions, such as HMIS, will allow them to communicate and get an alert that something has been found. This way, they can react to it sooner than having somebody watch the screen and keep checking the screen. Rockwell has its own suite. Similarly, Honeywell has its own suite. There's also an independent HMI/historian solution provider out there called VTSCADA. We actually get asked if we can get it to show up on a screen, which is difficult. Getting those alerts to work within an industrial environment would be a huge plus."
"It's a good solution but some features just need to be updated."
"I'd like them to do software distribution too, but they said that that's architecturally not at the product line."
"It should provide more details about the events that they have detected."
"If they can add more features on top of their Persona feature that would be ideal."
"It would be helpful if they offered video tutorial guides."
"I miss having an executive dashboard or a simple view for viewing things. Everything is extensive in this solution. Everything is configurable and manageable, but the environment of Microsoft 365 has about 13 administrative dashboards, and in each of the dashboards, there are a gazillion things to set up. It is good for a large enterprise, but for a 200-seat client, you need to see 5% of that."
"I would like to be able to set up any kind of protection I want in the firewall, any IP address or any number."
"At times, the other antivirus products are now doing AI, in terms of understanding the behavior of the system and determining when there's an anomaly. This is something that Defender can improve on."
"A single dashboard would be a significant improvement."
"I want Microsoft Defender to have the ability to deal with some issues automatically, so I don't need to address that issue manually."
"There are some areas in the proactive threats that are just overwhelming the SOC, so we've had to turn those off until we can figure out how to filter out the false positives."
"I would like to see online updates for patches for this solution. I would also like to see online information about what is trending in the market in terms of spams, viruses, or trojans. It takes some time to understand how this solution works. A few things are unclear at the beginning, such as whether it actually restricts the virus or spam at the initial stage, or when there is a security update, how will we come to know and how will it get synchronized. It would be really helpful if there is some kind of knowledge base in the form of video, audio, or document that can explain in a user-friendly way the setup, features, risks, and process to mitigate the risks. Currently, I have installed endpoint security for every individual system. I could not install it like other endpoint solutions where we have a server and a client. It would be really helpful if Microsoft Windows Defender has a server-client based model so that I can save some bandwidth when it downloads or uploads features. It will be helpful if we have a LAN-based or WAN-based controlling system."
More Microsoft Defender for Endpoint Pricing and Cost Advice →
CylancePROTECT is ranked 23rd in Endpoint Protection Platform (EPP) with 41 reviews while Microsoft Defender for Endpoint is ranked 1st in Endpoint Protection Platform (EPP) with 182 reviews. CylancePROTECT is rated 8.0, while Microsoft Defender for Endpoint is rated 8.0. The top reviewer of CylancePROTECT writes "Ensures advanced AI-driven threat detection to provide robust endpoint security, effectively preventing both known and unknown threats with minimal impact on system performance". On the other hand, the top reviewer of Microsoft Defender for Endpoint writes "Eliminates the need to look at multiple dashboards by automatically providing one XDR dashboard to show the security score of each subscription". CylancePROTECT is most compared with CrowdStrike Falcon, SentinelOne Singularity Complete, Cortex XDR by Palo Alto Networks, Trellix Endpoint Security and Symantec Endpoint Security, whereas Microsoft Defender for Endpoint is most compared with Symantec Endpoint Security, Intercept X Endpoint, Cortex XDR by Palo Alto Networks, Trellix Endpoint Security and Fortinet FortiClient. See our CylancePROTECT vs. Microsoft Defender for Endpoint report.
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