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BlackBerry Cylance Cybersecurity vs Cortex XDR by Palo Alto Networks comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 12, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BlackBerry Cylance Cybersec...
Ranking in Endpoint Protection Platform (EPP)
18th
Average Rating
8.0
Reviews Sentiment
4.6
Number of Reviews
44
Ranking in other categories
No ranking in other categories
Cortex XDR by Palo Alto Net...
Ranking in Endpoint Protection Platform (EPP)
4th
Average Rating
8.4
Reviews Sentiment
7.4
Number of Reviews
91
Ranking in other categories
Extended Detection and Response (XDR) (7th), Ransomware Protection (2nd), AI-Powered Cybersecurity Platforms (4th)
 

Mindshare comparison

As of January 2025, in the Endpoint Protection Platform (EPP) category, the mindshare of BlackBerry Cylance Cybersecurity is 1.3%, down from 1.5% compared to the previous year. The mindshare of Cortex XDR by Palo Alto Networks is 4.2%, down from 5.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Endpoint Protection Platform (EPP)
 

Featured Reviews

Sooraj Makkancherrry - PeerSpot reviewer
Doesn't have daily updates, which is important for healthcare IT
I face challenges with the exclusion policy - it still scans folders we told it not to, causing issues. When we contact support, they tell us to update the latest agent, but we can't do that immediately due to medical device protocols and validation testing. I wish support would try to understand our issues better instead of giving this standard response. The machine learning feature they use often tells us to upgrade the agent or add things to the exclusion list, which isn't unacceptable. It's a very good and new technology as a tool and antivirus. But sometimes, it doesn't work properly with our medical devices and products, quarantining files it shouldn't even after we add them to exclusions. This is tricky for us.
Mohammad Qaw - PeerSpot reviewer
Perfect correlation and XDR capabilities for network traffic plus endpoint security
The solution should force customers to integrate with network traffic to see the full benefits of XDR. If you are not integrating it or feeding in your network traffic, then you are just buying a normal antivirus which doesn't make any sense. You are paying double the price to use the antivirus feature or to say you have XDR, but in reality you are not using it. The solution should include an on-premises option because some customers want only on-premises. It would be hard, but good to do if possible. Open XDR would be beneficial in the future. Right now, the solution is Closed XDR so cannot communicate with the few new vendors in the Open XDR market.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Even if an endpoint loses connection to the Internet, I know that endpoint is protected against 99.99% of the threats in the wild today."
"I find the actual overall endpoint malware protection the most valuable feature of CylancePROTECT."
"The most valuable features are script blocking and macros within Word documents for stopping unwanted applications from running in the background."
"Endpoints are protected in real-time without the need of a centralized server."
"Has good RAM capacity for the power I need"
"The solution’s AI is its most valuable feature."
"CylancePROTECT is a fairly decent antivirus."
"​Centralized dashboard online which can be used for managing a huge product."
"The live terminal is probably the best thing ever. It gives you the access to get straight onto any machine."
"The stability of this product is very good."
"The behavior-based detection feature is valuable."
"Cortex XDR by Palo Alto Networks is easy to use and does not consume a lot of hardware resources."
"It has pretty much everything we need and works well within the Palo Alto ecosystem."
"The initial setup is easy."
"Cortex XDR's most valuable feature is its intelligence-based dashboards."
"The product's initial setup phase is very easy."
 

Cons

"It is hard to manage."
"The OPTICS component could be made more user-friendly with respect to giving people more information."
"The process of whitelisting a script that you want to be able to run can be a little bit difficult, or awkward."
"The management console needs a little maturity in how it presents data and allows the administrator to drill down or search across systems."
"It should provide more details about the events that they have detected."
"Additionally, their channel management has been lacking, with a notable disregard for small and medium-sized businesses, focusing primarily on large enterprises and very large MSPs."
"Reporting is an area with shortcomings in CylancePROTECT that needs to be improved."
"It's a good solution but some features just need to be updated."
"I would like to see them include NDR (Network Detection Response)."
"In the next release, I would like to see more UI improvements. Their UI is a bit basic. When we are speaking about Palo Alto Networks they are the big company, so they can improve the UI a little bit. The UI, the reports, the log system can all be improved."
"Traps doesn't work with McAfee. You need to remove McAfee to install Traps. This is very common, and its nothing that should be an issue. Some antivirus engines recognize Traps as an threat component, so maybe they need to shake hands somewhere."
"It is not a suitable solution if you are looking for a single product with multiple features such as DLP, encryption, rollback, etc."
"They have the worst support, as a company, that I have ever worked with, as they are difficult to get a hold of and keep on the phone. They don't know what they are talking about when you get them on the phone. They don't like to respond to messages when you send them to them. They like to "research problems" for weeks on end, then pass you off to somebody else."
"There are some third-party solutions that are difficult to integrate with, which is something that can be improved."
"Being able to filter the events to see those that are related to the actual alert would save time spent by the engineer."
"It would be good if they could make an exception for applications. Sometimes, it can be a bit of a challenge to make exceptions for certain applications that have been used as rogue."
 

Pricing and Cost Advice

"The solution's pricing is around the same as most EDRs but slightly behind some of the major ones."
"The monthly fee is $55 USD per user."
"This cost of the license is approximately $5 USD monthly per user."
"CylancePROTECT is worth the money, but I'm not sure of its exact price. I can't remember off the top of my head."
"On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a seven out of ten."
"The licensing part of the product is too expensive compared to other solutions in the market."
"It's not so heavily priced; rather, it's average and decent."
"Our licensing cost for the solution is around $4,000 for six months. There are no costs in addition to the standard licensing fees."
"The price was fine."
"If one wishes to work with another team or large number of users at a future point, he must purchase a license for them."
"Cortex XDR’s pricing is very reasonable."
"Licensing for Palo Alto Networks Cortex XDR can be costly, especially when it comes to a hundred users. A license is required for each user, and the subscription must be renewed on a yearly basis."
"The cost depends on your chosen license type, like Pro or other licenses."
"We pay about $50,000 USD per year for a bundle that includes Cortex XDR."
"The cost of Cortex XDR by Palo Alto Networks is $55 to $90 USD per endpoint per month."
"I don't have any issues with the pricing. We are satisfied with the price."
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Top Industries

By visitors reading reviews
Computer Software Company
15%
Manufacturing Company
12%
Government
8%
Financial Services Firm
7%
Computer Software Company
15%
Financial Services Firm
9%
Government
8%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Blackberry Protect?
It is a good endpoint solution. It is very easy to manage and detect the threat immediately. It will take the necessary actions.
What is your experience regarding pricing and costs for Blackberry Protect?
The price is reasonable for us at the moment. I rate the overall solution an eight out of ten.
What needs improvement with Blackberry Protect?
I face challenges with the exclusion policy - it still scans folders we told it not to, causing issues. When we contact support, they tell us to update the latest agent, but we can't do that immedi...
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Also Known As

Blackberry Protect
Cyvera, Cortex XDR, Palo Alto Networks Traps
 

Overview

 

Sample Customers

Panasonic, Noble Energy, Apria Healthcare Group Inc., Charles River Laboratories, Rovi Corporation, Toyota, Kiewit
CBI Health Group, University Honda, VakifBank
Find out what your peers are saying about BlackBerry Cylance Cybersecurity vs. Cortex XDR by Palo Alto Networks and other solutions. Updated: December 2024.
830,574 professionals have used our research since 2012.