Datto Remote Monitoring and Management vs ManageEngine Desktop Central MSP [EOL] comparison

"AEM support is great for Macs."

"The remote tool is nice. If a user needs assistance, I don't have to tell the user to do anything. I just ask the user if I can remote in, and 30 seconds later, I have remoted in. It has been really handy."

"It has a single pane of glass, and it integrates well with other software."

"Automation, in terms of the standard patches and standard updates, and remote support are valuable. When it does the standard Windows and patches, it works really well. This is something they focus on. Remote support is also something they focus on quite a bit, and it works really well. Being able to get to an agent or a client computer right away is very helpful."

"I also like how Datto integrates seamlessly with the Autotask ticketing system."

"Even when the connection to the server is lost, the monitoring continues without interruption."

"We support nine different nonprofits, and the billing took the manager three or four days working on spreadsheets. When I finished automating everything with Datto, we cut everything down to a couple of hours. That's a substantial cost savings on the billing side."

"The tool's main valuable features are its ease of use and intuitive console. It's very easy to implement and create policies. I don't need highly technical staff to manage the tool, which is a big advantage."

"The interface is intuitive, easy to use, and has a low learning curve."

"The features that I have found most valuable are the threats and patches element of it. We have done quite a lot of testing compared to other vendors with identifying the vulnerabilities. This means a lot more accuracy in terms of the patches and making sure it's all up to date."

"The most valuable feature was the patching system to apply Windows or other programs and the ability to install operating systems in computers using the network. Additionally, it is easy to use."

"The solution is easy to understand. For example, when you remoting to the user's system, you don't have that option to only log in. On this product, you are connecting to the user's computer, it prompts you for what you want to do. You can select that you want to assist the user. The user on the other side will receive a prompt stating that there is someone trying to connect to your system, they can accept or decline the connection. Overall, the solution is easy to connect to the user's system."

"ManageEngine Desktop Central MSP has different features and it uses one agent to execute the features of the application. In this case, the remote control, distribution software, deployment, patch management, and configuration in different systems. ManageEngine Desktop Central MSP has multi-platforms. They have recently implemented new features, such as endpoint security that incorporates vulnerability management and browser security."

"The endpoint management is great."

"Easy to manage and it looks good."

"The CRM capabilities are not very good. It's clunky and could work a lot better than it does. There are no marketing add-ins, for example."

"They have a tab to provide information about the type of hardware the computers have. One thing they don't specify is what model of hard drive the computers have. Identification of storage models would be nice."

"The main challenge was implementing patch management for software that was not in the tool's standard library or catalog."

"The only area where I see room for improvement is the ability to delay the application of patches for a set number of days."

"We would like to see a little more functionality when monitoring network devices, such as switches and routers."

"Be prepared to spend a lot of time on conversions if you have a lot of clients."

"My most significant criticism is Datto is a complex product that takes a while to understand, but that could be said of almost any solution at the same level. It depends on where you're starting from. You have to rework all your workflows, and it's some heavy lifting if you want to get it right."

"I would like the ability to remotely manage configuration and settings on individual units. Some organizations have a certain device configuration that needs to be consistent across all computers. For example, if we have computers that cannot go to sleep or hibernate because they're being accessed remotely, we need to be able to quickly configure those computers to not hibernate. With Datto, there is no easy and/or direct way to accomplish this. I can't create a group called No Hibernate and drag all those computers to that group so that they do not go into hibernation. There is no easy way to put in a policy or a procedure like that. It's still back to going to each computer and doing it by hand, which is what I'm trying to get away from. I want to automate and simplify as much as possible. I write code and scripts to do most of my work anyways. The intention is to get away from me having to be so hands-on."

"The partnership models and subscriptions can be improved, as regional master resellers sometimes hog the space."

"I have found ManageEngine Desktop Central MSP has many different network issues. Additionally, they need to incorporate more features, they are lacking add-ons."

"Although they say it is an enterprise solution, we don't have 24/seven human support. All we have is only 24/five support available from the vendor."

"Stability is sometimes negatively affected by updates."

"Right now, ManageEngine is a separate solution. It doesn't integrate with Intune, AirWatch, or MobileIron in the cloud."

"Since this is an on-premise solution we had to update it a couple of times, and because we needed to use a command line to the server, it was not very easy, at least at that time to update the solution. The cloud version of this solution does not have this problem, but on the premise version, it was fairly cumbersome to apply to the Desktop Central server. This process could be made easier. This was the only issue I found with my colleague."

"When there is a new user at a store, for example, you have to create it in the ManageEngine Desktop Central MSP AD but the process could be better. They call us with the user's information but if it was possible for them to populate the information when they log the user on IM, and when clicking on ADManager in the system, the information could populate there. We would then only have to add a little more information which would save time."

"The license typically depends on the number of endpoints. On the RMM side, I think we're paying around $2,250 per endpoint. Then there is also a license per user and tech, so that comes out to about a hundred bucks per tech, give or take."

"We had to pay out some overtime for a few problematic sites. Sites on domain networks are incredibly easy to install. We learned a few tricks that streamlined the process, but in the beginning, it was a bit tedious."

"It goes by how many endpoints you have. It is about $3,000 a month for us. If we can't figure it out ourselves and need additional help to set it up, we would have to pay for that."

"Regarding pricing, Kaseya sells it as part of a bundle called Kaseya 360. This package includes several tools, such as EDR, ransomware protection, and more. Considering the bundle, the price is reasonable. However, where I am in Brazil, the high dollar rate and taxes make it not cheap for mid-sized companies. Still, it's competitively priced compared to similar tools."

"AEM is a lot more scalable as you just pay per agent instead of having to purchase expensive licenses."

"It fluctuates on the number of computers you have. Depending on the number of computers you have, it can fluctuate anywhere between $5 to $10 per computer per month, which is not too bad. I am not aware of any additional costs beyond the standard licensing fee. It was one flat rate per device."

"This product has an easy setup, good support, and a good price."

"ManageEngine Desktop Central MSP is a less expensive solution than competitors in Latin America."

"This product is very cheap compared to others."

"When we sold the solution to one customer, we found out the customer found out that one of their requirements was not being solved because the license only applies to five computers. We all thought at the time the current license that the customer bought covers the 600 computers because of this problem, the license model could be explained better and could be further improved."