Densify vs Freshservice comparison

Densify and Freshworks are both solutions in the Cloud Management category. Densify is ranked #33, while Freshworks is ranked #15 with an average rating of 8.3. Densify holds a 1.0% mindshare in CM, compared to Freshworks’s 0.4% mindshare. Additionally, 80% of Densify users are willing to recommend the solution, compared to 97% of Freshworks users who would recommend it.

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 17, 2024

Freshservice and Densify are competing products in the tech service and optimization industry, respectively. While Freshservice excels in customer satisfaction with its ease of deployment and cost-effectiveness, Densify is often considered superior due to its advanced optimization features that provide significant value relative to its cost.

Features: Freshservice provides a user-friendly interface with features focused on IT service management such as incident management, asset management, and workflow automation. Densify offers advanced cloud optimization capabilities including predictive analytics, automated resource management, and server density improvement.

Room for Improvement: Freshservice could enhance its customization capabilities and improve integration with third-party applications to cater to a wider range of business needs. It also needs to address limitations in scalability for larger enterprises. Densify, while feature-rich, could benefit from simplifying its setup process and improving user interface elements for better accessibility. Additionally, more straightforward pricing transparency would enhance user adoption.

Ease of Deployment and Customer Service: Freshservice is known for its straightforward deployment and robust customer support, making it accessible for IT teams with limited expertise. Densify requires a more complex deployment due to its cloud integrations, but it compensates with comprehensive support during implementation.

Pricing and ROI: Freshservice offers competitive setup costs and favorable ROI, ideal for budget-conscious IT service management environments. Densify, although associated with higher setup costs, delivers strong ROI through substantial cost savings and efficiency improvements in cloud resource management.

To learn more, read our detailed Densify vs. Freshservice Report (Updated: April 2025).

Buyer's Guide

Densify vs. Freshservice

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IBM Turbonomic

Mindshare comparison

As of April 2025, in the Cloud Management category, the mindshare of IBM Turbonomic is 5.7%, down from 6.6% compared to the previous year. The mindshare of Densify is 1.0%, down from 1.2% compared to the previous year. The mindshare of Freshservice is 0.4%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Cloud Management

Featured Reviews

Keldric Emery

Advisory System Engineer at a insurance company with 1,001-5,000 employees

Saves time and costs while reducing performance degradation

It's been a very good solution. The reporting has been very, very valuable as, with a very large environment, it's very hard to get your hands on the environment. Turbonomic does that work for you and really shows you where some of the cost savings can be done. It also helps you with the reporting side. Me being able to see that this machine hasn't been used for a very long time, or seeing that a machine is overused and that it might need more RAM or CPU, et cetera, helps me understand my infrastructure. The cost savings are drastic in the cloud feature in Azure and in AWS. In some of those other areas, I'm able to see what we're using, what we're not using, and how we can change to better fit what we have. It gives us the ability for applications and teams to see the hardware and how it's being used versus how they've been told it's being used. The reporting really helps with that. It shows which application is really using how many resources or the least amount of resources. Some of the gaps between an infrastructure person like myself and an application are filled. It allows us to come to terms by seeing the raw data. This aspect is very important. In the past, it was me saying "I don't think that this application is using that many resources" or "I think this needs more resources." I now have concrete evidence as well as reporting and some different analytics that I can show. It gives me the evidence that I would need to show my application owners proof of what I'm talking about. In terms of the downtime, meantime, and resolution that Turbonomic has been able to show in reports, it has given me an idea of things before things happen. That is important as I would really like to see a machine that needs resources, and get resources to it before we have a problem where we have contention and aspects of that nature. It's been helpful in that regard. Turbonomic has helped us understand where performance risks exist. Turbonomic looks at my environment and at the servers and even at the different hosts and how they're handling traffic and the number of machines that are on them. I can analyze it and it can show me which server or which host needs resources, CPU, or RAM. Even in Azure, in the cloud, I'm able to see which resources are not being used to full capacity and understand where I could scale down some in order to save cost. It is very, very helpful in assessing performance risk by navigating underlying causes and actions. The reason why it's helpful is because if there's a machine that's overrunning the CPU, I can run reports every week to get an idea of machines that would need CPU, RAM, or additional resources. Those resources could be added by Turbonomic - not so much by me - on a scheduled basis. I personally don't have to do it. It actually gives me a little bit of my life back. It helps me to get resources added without me physically having to touch each and every resource myself. Turbonomic has helped to reduce performance degradation in the same way as it's able to see the resources and see what it needs and add them before a problem occurs. It follows the trends. It sees the trends of what's happening and it's able to add or take away those resources. For example, we discuss when we need to do certain disaster recovery tests. Over the years, Turbo will be able to see, for example, around this time of year that certain people ramp up certain resources in an environment, and then it will add the resources as required. Another time of year, it will realize these resources are not being used as much, and it takes those resources away. In this way, it saves money and time while letting us know where we are. We've saved a great deal of time using this product when I consider how I'd have to multiply myself and people like me who would have to add resources to devices or take resources away. We've saved hundreds of hours. Most of the time those hours would have to be after hours as well, which are more valuable to me as that's my personal time. Those saved hours are across months, not years. I would consider the number of resources that Turbonomic is adding and taking away and the placement (if I had to do it all myself) would end up being hundreds of hours monthly that would be added without the help of Turbonomic. It helps us to meet SLAs mainly due to the fact that we're able to keep the servers going and to keep the servers in an environment, to keep them to where (if we need to add resources) we can add them at any given time. It will keep our SLAs where they need to be. If we were to have downtime due to the fact that we had to add resources or take resources away and it was an emergency, then that would prevent us from meeting our SLAs. We also use it to monitor Azure and to monitor our machines in terms of the resources that are out there and the cost involved. In a lot of cases, it does a better job of giving us cost information than Azure itself does. We're able to see the cost per machine. We're able to see the unattached volume and storage that we are paying for. It gives us a great level of insight. Turbonomic gives us the time to be able to focus on innovation and ongoing modernization. Some of the tasks that it does are tasks that I would not necessarily have to do. It's very helpful in that I know that the resources are there where they need to be and it gives me an idea of what changes need to be made or what suggestions it's making. Even if I don't take them, I'm able to get a good idea of some best practices through Turbonomic. One of the ways that Turbonomic does to help bring new resources to market is that we are now able to see the resources (or at least monitor the resources) before they get out to the general public within our environment. We saw immediate value from the product in the test environment. We set it up in a small test environment and we started with just placement and we could tell that the placement was being handled more efficiently than what VMware was doing. There was value for us in placement alone. Then, after we left the placement, we began to look at the resources and there were resources. We immediately began to see a change in the environment. It has made the application and performance better, mainly due to the fact that we are able to give resources and take resources away based on what the need is. Our expenses, definitely, have been in a better place based on the savings that we've been able to make in the cloud and on-prem. Turbonomic has been very helpful in that regard. We've been able to see the savings easily based on the reports in Turbonomic. That, and just seeing the machines that are not being used to capacity allows us to set everything up so it runs a bit more efficiently.

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Amit Kantia

Infrastructure capacity & demand manager at Kyndryl

Its most valuable feature is the ability to capture attributes in the console, but it is not a stable solution

I recommend others to use Densify. They can not only use it for reporting but for automation as well. They can implement the policies on the console easily during the build-out procedure. Stability is the primary concern to us as it is causing lots of problems. We can only make significant decisions if Densify allows us, and it takes lots of time. Thus, I rate the tool as a six out of ten.

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Trilochana Gouda

IT manager at a comms service provider with 1,001-5,000 employees

Smooth incident management and easy to use while needing better escalation management

We are using Freshservice for the IT ticketing system for business users We use the ticketing system primarily, which is very easy to use for all users. Freshservice is helpful, especially in incident management. Incident management is very helpful, and the system is straightforward, making it…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The recommendation of the family types is a huge help because it has saved us a lot of money. We use it primarily for that. Another thing that Turbonomic provides us with is a single platform that manages the full application stack and that's something I really like."

"With Turbonomic, we were able to reduce our ESX cluster size and save money on our maintenance and license renewals. It saved us around $75,000 per year but it's a one-time reduction in VMware licensing. We don't renew the support. The ongoing savings is probably $50,000 to $75,000 a year, but there was a one-time of $200,000 plus."

"I like the analytics that help us optimize compatibility. Whereas Azure Advisor tells us what we have to do, Turbonomic has automation which actually does those things. That means we don't have to be present to get them done and simplifies our IT engineers' jobs."

"In our organization, optimizing application performance is a continuous process that is beyond human scale. We would not be able to do the number of actions that Turbonomic takes on a daily, weekly, and monthly basis. It is humanly impossible with the little micro adjustments that it can make. That is a huge differentiator. If you just figure each action could take anywhere very conservatively from five to 10 minutes to act upon, then you multiply that out by thousands of actions every month, it is easily something where you could say, "I am saving a couple of FTEs.""

"I have the ability to automate things similar to the Orchestrator stuff. I do have the ability to have it do some balancing, and if it sees some different performance metrics that I've set not being met, it'll actually move some of my virtual machines from, let's say, one host to another. It is sort of an automation tool that helps me. Basically, I specify the metric, and if I get a certain host or something being over-utilized, it'll automatically move the virtual machines around for me. It basically has to snap into my vCenter and then it can make adjustments and move my virtual machines around. It also has some very nice reporting tools built around virtual machines. It tells you how much storage, memory, or CPU is being used monthly, and then it gives you a very nice way to be able to send out billing structure to your end users who use servers within your environment."

"The automated memory balancing, where it looks at whether it's being used in the most efficient way and adds or takes away memory, is the best part. If it didn't do that, it would be something that I would have to do. We have too many machines for one person to do that. The automation helps me in that it is done in a really efficient way and a balanced way because of the policies. It really helps."

"We have a system where our developers automate machine builds, and that is constantly running out of resources. Turbonomic helps us with that, so I don't have to keep buying hardware. The developers always say, "They don't have enough. They don't have enough. They don't have enough," when they just configured it improperly. Therefore, Turbonomic helps us identify configuration issues on their side so it doesn't cost me money on the other end to buy resources that I don't really need."

"It is a good holistic platform that is easy to use. It works pretty well."

More IBM Turbonomic pros

"The Control Console provides a very easy to read dashboard of "too little/just right/too much" resources both for current data and on a historical or predictive basis."

"The Control Console is an incredible way to give a quick view of current capacity utilization allowing technical people to drill down quickly and allowing business/management people to get a quick overview of the environment."

"The tool will come back and tell us that we can operate with 1,000 minutes as an example, save 90% on the contractual rate and not run into any issues."

"The Densify Control Console, and Environment Status."

"I would say that the initial thing is that it provides us with a technological basis to expand capacity management beyond Excel."

"One would be the automatic rebalancing of the environment. That was one feature which helped. With that, we could improve our efficiency of our VMware infrastructure."

"Densify's ability to aggregate multiple on-premise vCenters and multiple cloud accounts, gives it a level of visibility not found in many places."

"The ability to increase server density inside of my environment, which has helped me drive reduction in costs."

More Densify pros

"The solution has been very helpful engineering insights into the client's environment. We have been able to manage calls and incidence very efficiently which provides us with a clear understanding of the system warranty and the actions that we might need to take in terms of insights. The system is very dynamic and prevents any kind of over sides which is yours that there is smooth contract management. Also we can easily uphold SLAs and deliver enhanced services without breaching any agreements."

"What I have seen in Freshservice is there's no room for customization. Which works as an advantage in some cases and it works as a disadvantage in others. If you are someone that starts managing your IT services, it is a great solution, because there's no way to go out away from the direction of the system. You have to follow the process as it was intended for the designers of a solution because there's no room for customization or configuration."

"Freshservice is very user-friendly and easy to customize."

"The most valuable feature is the sandbox, which allows me to test new configurations, automations, and workflows before taking them live on the production system."

"It has reduced the time to look up who is responsible for a service, and it has reduced the time to finalize a service request because it now goes directly to the person who is responsible for the service in that location. So, a service request is handled quickly and directly by the person responsible for it."

"The solution is very responsive with a 97% success rate in funneling customer tickets."

"We really like the Freshchat widget that allows people to engage with our FAQs on any kind of webpage or web property."

"The solution facilitates a transition from an organizational structure that is function-based to a process-oriented approach."

More Freshservice pros

Cons

"The way it handles updates needs to be improved."

"There is an opportunity for improvement with some of Turbonomic's permissions internally for role-based access control. We would like the ability to come up with some customized permissions or scope permissions a bit differently than the product provides."

"Recovering resources when they're not needed is not as optimized as it could be."

"They have a long road map when we ask for certain things that will make the product better. It takes time, but that's understandable because there are other things that are higher on the priority list."

"If they would educate their customers to understand the latest updates, that would help customers... Also, there are a lot of features that are not available in Turbonomic. For example, PaaS component optimization and automation are still in the development phase."

"There are a few things that we did notice. It does kind of seem to run away from itself a little bit. It does seem to have a mind of its own sometimes. It goes out there and just kind of goes crazy. There needs to be something that kind of throttles things back a little bit. I have personally seen where we've been working on things, then pulled servers out of the VMware cluster and found that Turbonomic was still trying to ship resources to and from that node. So, there has to be some kind of throttling or ability for it to not be so buggy in that area. Because we've pulled nodes out of a cluster into maintenance mode, then brought it back up, and it tried to put workloads on that outside of a cluster. There may be something that is available for this, but it seems very kludgy to me."

"The issue for us with the automation is we are considering starting to do the hot adds, but there are some problems with Windows Server 2019 and hot adds. It is a little buggy. So, if we turn that on with a cluster that has a lot of Windows 2019 Servers, then we would see a blue screen along with a lot of applications as well. Depending on what you are adding, cores or memory, it doesn't necessarily even take advantage of that at that moment. A reboot may be required, and we can't do that until later. So, that decreases the benefit of the real-time. For us, there is a lot of risk with real-time."

"In Azure, it's not what you're using. You purchase the whole 8 TB disk and you pay for it. It doesn't matter how much you're using. So something that I've asked for from Turbonomic is recommendations based on disk utilization. In the example of the 8 TB disk where only 200 GBs are being used, based on the history, there should be a recommendation like, "You can safely use a 500 GB disk." That would create a lot of savings."

More IBM Turbonomic cons

"The solution's stability is the primary concern for me."

"In terms of integration, the tool has great data. However, it's not always meaningful because the true business attributes of how most Fortune 500 companies operate are not maintaining in one tool, they're in a school of many tools."

"It seems that the mechanism for integration is, it goes so far but I think there could be some standard integration to normal remedy service now etc. I think that should be out of the box."

"Some parts of the interface are rather complex and require a bit of time to navigate, but this has never stopped us as a Densify advisor is readily available to help with our "how to" queries."

"Unfortunately the tools and mechanisms which really came to maturity in the cloud, and were not mainstream on-premise, are still not implemented."

"Initially we talked about some custom reporting, wherein our customer expected certain reports on a few areas, like how the storage is allocated, how the network performance is doing, and how the network utilization is happening for a virtual machine."

"Normalization of CPU utilization is required. At present, the data is available based on entitlement level."

"A closer integration to the service management processes."

"A chat bot needs to be added to the portal."

"Freshservice's technical support has issues with delays and translations."

"We'd like to see a CMDB, a Configuration Management Database, in the future."

"The ability to customize the user interface is a bit lacking, and the reporting is a bit lacking because they're very stringent upon what you can pull reporting-wise within Freshservice. They have a lot of built-in reports that are very nice, but when it comes to customizing these, they just provide you with certain data. When you try to build your own report wizard, you aren't able to go and select some of the data that is shown in some of the reports that come with Freshservice. This is something that we have brought up with our account representative, and we have suggested these as feature updates in the future. We're still waiting on them to go and implement something like that."

"Their analytics need improvement."

"The round robin ticketing feature that they have is not ideal."

"Freshservice has issues around how assets get picked up, requiring a lot of parameter changes within to network to ensure the system discovers everything."

"The analytics could be better."

More Freshservice cons

Pricing and Cost Advice

"The product is fairly priced right now. Given its capabilities, it is excellently priced. We think that the product will become self-funding because we will be able to maximize our resources, which will help us from a capacity perspective. That should save us money in the long run."

"Licensing is per socket, so load up on the cores rather than a lot of lower core CPUs."

"Price is a big one. VMTurbo was very competitively priced."

"We see ROI in extended support agreements (ESA) for old software. Migration activities seem to be where Turbonomic has really benefited us the most. It's one click and done. We have new machines ready to go with Turbonomic, which are properly sized instead of somebody sitting there with a spreadsheet and guessing. So, my return on investment would certainly be on currency, from a software and hardware perspective."

"The pricing and licensing are fair. We purchase based on benchmark pricing, which we have been able to get. There are no surprise charges nor hidden fees."

"IBM Turbonomic is an investment that we believe will deliver positive returns."

"You should understand the cost of your physical servers and how much time and money you are spending year over year on expanding your virtual farm."

"I don't know the current prices, but I like how the licensing is based on the number of instances instead of sockets, clusters, or cores. We have some VMs that are so heavy I can only fit four on one server. It's not cost-effective if we have to pay more for those. When I move around a VM SQL box with 30 cores and a half-terabyte of RAM, I'm not paying for an entire socket and cores where people assume you have at least 10 or 20 VMs on that socket for that pricing."

More IBM Turbonomic pricing and cost advice

"Cost is always involved, but then I feel that this solution is better than other products that we have."

"Densify has licensing setup so you can collect data without licensing. It gives you the ability to collect on everything, then choose later what you would like to license."

"There was some sticker shock, as this is not just another software product to spit out graphs."

"Setup cost is negligible, as it scales fairly well."

"Freshservice's licensing costs are pretty good, and it has different categories of pricing based on what modules and features you choose, which gives a lot of flexibility."

"There are some additional costs but not that many. For example, we have unlimited assets, which is something for which we pay extra. We also paid for additional orchestration. I would rate it a three out of five in terms of pricing. They are right in the middle."

"Compared to other tools, Freshservice is affordable."

"The cost at the current timing is very reasonable but as the product gains popularity, I anticipate it might become expensive. Fortunately my customers have been offered a generous discount making it more affordable for me and satisfying both my needs and customers requirement."

"The pricing information is on their website. It's my understanding that their Pro Plan, for example, is around $89/month."

"It is $34 per license, per agent. Currently, we don't see any add-ons at extra fees."

"We're basically paying about $100 USD per agent per month."

"The solution may be around 20,000 euros a year."

More Freshservice pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

14%

Computer Software Company

13%

Manufacturing Company

10%

Insurance Company

Manufacturing Company

26%

Computer Software Company

15%

Financial Services Firm

15%

Retailer

Computer Software Company

24%

Manufacturing Company

Financial Services Firm

Educational Organization

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What is your experience regarding pricing and costs for Turbonomic?

It offers different scenarios. It provides more capabilities than many other tools available. Typically, its price is...

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What needs improvement with Turbonomic?

The implementation could be enhanced.

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What is your primary use case for Turbonomic?

We use IBM Turbonomic to automate our cloud operations, including monitoring, consolidating dashboards, and reporting...

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What do you like most about Freshservice?

The solution has been very helpful engineering insights into the client's environment. We have been able to manage c...

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What is your experience regarding pricing and costs for Freshservice?

The solution offers flat licensing and appears to be cost-effective.

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What needs improvement with Freshservice?

There is a need for improvement in terms of automatic escalation to the next level if an issue is not resolved. It sh...

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Comparisons

VMware Aria Operations vs IBM Turbonomic

Compared 18% of the time

Azure Cost Management vs IBM Turbonomic

Compared 12% of the time

VMware vSphere vs IBM Turbonomic

Compared 8% of the time

Cloudability vs IBM Turbonomic

Compared 7% of the time

AWS Trusted Advisor vs IBM Turbonomic

Compared 3% of the time

More IBM Turbonomic Competitors

Cloudability vs Densify

Compared 37% of the time

Intel Granulate vs Densify

Compared 19% of the time

VMware Aria Operations vs Densify

Compared 15% of the time

More Densify Competitors

ServiceNow vs Freshservice

Compared 27% of the time

ManageEngine ServiceDesk Plus vs Freshservice

Compared 11% of the time

JIRA Service Management vs Freshservice

Compared 10% of the time

Microsoft Project vs Freshservice

Compared 9% of the time

Zendesk vs Freshservice

Compared 9% of the time

More Freshservice Competitors

Product Reports

Buyer's Guide

IBM Turbonomic

April 2025

Download IBM Turbonomic product report

Buyer's Guide

Densify

April 2025

Download Densify product report

Buyer's Guide

Freshservice

April 2025

Download Freshservice product report

Also Known As

Turbonomic, VMTurbo Operations Manager

No data available

Flint

Interactive Demo

IBM

Demo not available

Densify

Demo not available

Freshworks

Overview

IBM Turbonomic offers automation, planning, and right-sizing recommendations to streamline resource management, improve efficiencies, and optimize costs across virtualized environments and cloud platforms.

IBM Turbonomic is valued for its capability to optimize resource allocation and monitor virtual environments efficiently. It facilitates automated decision-making in VM sizing, load balancing, and cost optimization for both on-premises and cloud deployments. Users can leverage insights for workload placement, ensure peak performance assurance, and effectively right-size across VMware and Azure. The ongoing transition to HTML5 aims to improve visual and navigational ease, while expanded reporting features are anticipated. Opportunities for improved training, documentation, and integrations enhance platform usability and functionality.

What Are the Key Features?

Automation: Streamlines resource allocation and VM management.
Planning Tools: Supports capacity management and growth projections.
Right-Sizing: Optimizes VM configurations for efficient resource use.
Customizable Dashboards: Provides quick insights into environment health.
Reporting Capabilities: Offers valuable data for informed decision-making.
Cloud Integration: Ensures cost-effective resource utilization.

What Benefits Should Be Looked For?

Performance Enhancement: Improves application performance efficiency.
Cost Reduction: Minimizes operational expenses through optimizations.
Infrastructure Efficiency: Maximizes use of IT infrastructure resources.

In finance, IBM Turbonomic aids in maintaining platform efficiency during market fluctuations. Healthcare organizations leverage its capability for resource optimization during high-demand periods to enhance patient care support. Retailers use it for planning in peak seasons, ensuring resources align with fluctuating demand to maintain performance continuity.

IBM

Densify is a hybrid cloud and container resource management platform that makes workloads self-aware of their precise resource requirements and automates the resource management and selection process. This solution helps you control your cloud spend and also helps your apps perform and scale better. Densify enables you to match your cloud requirements with the optimal cloud supply. Additionally, Densify is the only technology that leverages patented, predictive machine learning-powered analytics to perform advanced modeling of workload patterns, and provide precise optimization directives. It is ideal for cloud engineers, container platform owners, and IT finance.

Densify works by:

Establishing application demand patterns that are based on business cycles, seasonality, peaks, valleys, and other variables.
Building normalized models of cloud supply and ingesting the entire cloud catalog and latest technologies.
Considering numerous factors, such as performance benchmarks, cost, technical rules, tags, and policies. The solution uses business and functional tags, operational realities, and granular policy control.

Densify Features

Densify has many valuable key features. Some of the most useful ones include:

Integration with management and provisioning systems
Machine learning-based analytics
Automated resource optimization
App owner collaboration
Tailored efficiency reports
Observability
Controllability
Capacity optimization
Policy driven, automated governance
VM placement
Predictive analytics

Densify Benefits

There are many benefits to implementing Densify. Some of the biggest advantages the solution offers include:

Automated resource management: Densify provides your organization with automated resource management at scale, with elasticity at an affordable low cost.

Full stack visibility: The Densify solution offers full stack visibility with improved efficiency by determining container size and node resources.

Financial visibility: In addition to full stack visibility, one of Densify’s other advantages is that it offers full financial visibility and cost intelligence for both reporting as well as chargebacks.

Resizing and rebalancing: Densify analyzes your private cloud infrastructure, providing resizing and rebalancing recommendations.

Helps you choose the right host environment: Densify automatically routes workloads to the best hosting environment based on detailed workload requirements. For workloads not requiring immediate placement, it reserves capacity to ensure it is available when required.

A true SaaS implementation: Because Densify is a true SaaS implementation, there is no software to maintain or to learn.

Better for IT finance: The solution is good for IT finance because it collects and analyzes your detailed billing data, giving you visibility into your spending, what services you’re buying, and how to better manage your costs. In addition, it can also generate reports that cover your spending and your utilization of reservations and reserved instances and savings plans.

Reduce risk and costs: Machine learning-based analytics help your organization optimize consumption to eliminate waste and overprovisioning while ensuring performance.

Cost-efficient: The Densify solution is cost-efficient, helping you drastically reduce per-processor software license costs by placing workloads intelligently.

Densify

Freshservice is an intelligent, cloud-native service management solution. It provides efficiency and agility through AI to create a contextual and intelligent experience. The solution also empowers employees to work whenever and wherever they need to work. Freshservice powers integrations and workflows at the enterprise scale, building upon an open platform and marketplace with connectors and APIs that you can extend and customize.

Freshservice Features

Freshservice has many valuable key features. Some of the most useful ones include:

ITIL-aligned processes
Intelligent AI/ML capabilities
Advanced CSAT
Extensible platform
Self-service portal
Smart automations
Service catalog
Effective monitoring and alerting
Out-of-box analytics
Mobile app
Marketplace apps

Freshservice Benefits

There are many benefits to implementing Freshservice. Some of the biggest advantages the solution offers include:

Intelligent service management and customized workflows: Freshservice offers powered bots, automation, and orchestration to help you make management more efficient and gives you the ability to customize all workflows.

Fast time-to-value: Freshservice’s out-of-the-box features help you quickly deploy it and enable easier adoption, at scale.

Minimizes downtime: Freshservice prevents critical issues by identifying the right alerts, collaborating with context, and delivering an enhanced end-user experience.

Extensible: The solution is extensible and allows organizations to access enterprise-scale tools to customize, integrate, and automate business workflows.

Support: Freshservice has 24/7 support so your issues can be addressed around-the-clock.

Boosts productivity: The Freshservice solution helps improve employee productivity. It helps you prioritize work better with real-time custom dashboards.

Reviews from Real Users

Below are some reviews and helpful feedback written by PeerSpot users currently using the Freshservice solution.

A Senior Helpdesk at a non-profit says, “I like the workflow automation capabilities, where based upon certain actions, it will automatically go and route tickets to a particular person. It is fairly user-friendly.”

PeerSpot user Cesar Q., CIO at Grupo Kasto, mentions, “The analytics are very good. The solution offers very nice incident management. The overall functionality of the product is excellent. The change management is helpful. They have an agent that we installed in every single asset. We have the inventory for all assets automatically. Contract management is very valuable for us as an IT department, as we have the information for every single computer across the company. We are starting to use the project management aspects right now. We have different projects and we have all the information in the same solution, in the same place. It makes everything more centralized and easier to access. The user interface is very nice and the solution is easy to use. You don't need to be an expert in order to navigate around and use the product. You don't need to read a lot of manuals in order to figure everything out. It's pretty intuitive.”

A Network Analyst at a real estate/law firm shares, "We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system."

Freshworks

Sample Customers

IBM, J.B. Hunt, BBC, The Capita Group, SulAmérica, Rabobank, PROS, ThinkON, O.C. Tanner Co.

AIG, Bank of America, Cigna, Citi

Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport

Buyer's Guide

Densify vs. Freshservice

April 2025

Free Report: Densify vs. Freshservice

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