DX NetOps and ServiceNow IT Operations Management compete in the IT operations management category. While DX NetOps has strengths in specific areas, ServiceNow IT Operations Management generally offers a more comprehensive feature set valued by users despite its higher cost.
Features: DX NetOps is praised for its strong network visibility, real-time monitoring, and essential tools for network operations. ServiceNow IT Operations Management stands out for its extensive integrations, automation features, and valuable automation capabilities, giving it an edge over DX NetOps.
Room for Improvement: Users of DX NetOps suggest improvements in its interface and user experience. ServiceNow IT Operations Management users often mention the need for better customization options and reduced complexity in certain areas. DX NetOps users show more concern with aesthetic and usability updates.
Ease of Deployment and Customer Service: DX NetOps is generally praised for its straightforward deployment process and responsive customer service. ServiceNow IT Operations Management has more complex deployment requirements but offers robust customer support. The initial setup of ServiceNow is more demanding compared to DX NetOps.
Pricing and ROI: DX NetOps is often noted for its competitive pricing and satisfactory ROI. ServiceNow IT Operations Management is viewed as a more expensive solution, but users feel the extensive feature set justifies the cost, resulting in substantial ROI according to user reviews.
It can save you the cost of the product by reducing expenses and downtimes in 12 to 18 months.
It reduced staffing needs from four full-time staff to fewer due to automation.
They are fast, responsive, and have technical expertise.
Everything about DX NetOps is perfect, including the interface, technical support, and pricing.
They respond promptly when we call to open a ticket.
For minor issues, the team takes a month's time to provide a fix.
The response time of technical support could be improved.
The product is very scalable, to the maximum.
ServiceNow ITOM scales very well to small and medium businesses.
It integrates with every single tool, even external tools.
I rate the stability of the product as ten on a scale of one to ten, indicating that it is very stable.
Since it is a Platform as a Service (PaaS) or Software as a Service (SaaS) solution, I consider the stability to be very high, rating it ten out of ten.
It helps us create custom dashboards and provides excellent search functionality where we can search for any issues or errors that have occurred and take corrective action before it impacts the users.
DX NetOps is somewhat convoluted, and some of the programming constructs can be documented or driven through languages such as Python, Perl, and shell scripting, but they have their proprietary language, which may not be very user-friendly.
I would particularly like it to integrate with the Symantec portfolio and the Carbon Black portfolio.
It would be useful to have more AI features.
A more streamlined configuration process tailored to use cases and industry would be beneficial.
It provides many out-of-the-box functionalities along with customization options.
ServiceNow IT Operations Management is not very affordable for SMB customers.
The licensing cost of DX NetOps is expensive, not very affordable, and on the top of the price range in the market.
I think the pricing is expensive.
The pricing model offers scaling where not everything consumes a license equally, providing more value across different business areas.
ServiceNow's pricing is expensive.
It is definitely high-priced compared to other products available in the same domain in the market.
The product features include automation through AI, allowing out-of-the-box analysis of performance data, building baseline trends, and enabling configuration of dynamic thresholds relative to collected data.
The best features I've seen so far with DX NetOps are that it can work with large scale systems, and it has a lot of functionalities and matrices.
DX NetOps network monitoring and fault tolerance are the absolute best in the market, especially for the Indian market.
The performance analytics of ServiceNow was especially beneficial for setting thresholds, aggregating, and correlating infrastructure data.
ServiceNow IT Operations Management influences ITSM processes by automating them and aiding in detecting and resolving IT issues to improve performance, reliability, and uptime.
They provide seamless integration of ITOM with their other modules such as ITSM, where we can leverage the AIs for discovery, perform impact analysis, which essentially helps to enhance the overall IT operations and reduce the downtime and MTTR.
| Product | Market Share (%) |
|---|---|
| ServiceNow IT Operations Management | 7.8% |
| DX NetOps | 0.9% |
| Other | 91.3% |
| Company Size | Count |
|---|---|
| Small Business | 4 |
| Midsize Enterprise | 1 |
| Large Enterprise | 4 |
| Company Size | Count |
|---|---|
| Small Business | 12 |
| Midsize Enterprise | 5 |
| Large Enterprise | 26 |
DX NetOps by CA Technologies, a Broadcom company, improves your time to value through advanced AI capabilities and unified network visibility that delivers simplified NetOps intelligence into the user experience that traverses modern architectures. DX NetOps accomplishes this through high scale, unified network monitoring that enables full-stack analytics for assuring traditional and modern architectures. DX NetOps converts inventory, topology, device metrics, faults, flow and packet analysis into actionable intelligence for network operations teams. Complimented by our AIOps solution, DX NetOps enables IT teams to establish proactive, autonomous remediation capabilities across the applications, infrastructure, and networks that fuel superior user experiences.
ServiceNow IT Operations Management (ITOM) is a cloud management and infrastructure tool that facilitates the administrative and development process of creating, planning, and operating digital services, technology, application requirements, and components for organizations. Service Now ensures effectiveness, performance, and availability throughout an organization's processes and services.
ServiceNow ITOM will help organizations facilitate consistent policies with regard to deployment, support, and services to ensure trustworthiness and quality of service (QoS). ServiceNow ITOM will ensure that all applications, services, and infrastructure are consistently available and stable.
ServiceNow IT Operations Management Features
ServiceNow IT Operations Management Benefits
ServiceNow ITOM enables organizations to become robust, strategic operations able to successfully anticipate issues before they have an impact on the organization. Organizations that use ServiceNOw ITOM will be able to easily automate workflows and improve how their IT teams communicate and work together to deliver successful outcomes and maintain productivity and profitability 24/7.
Reviews from Real Users
“With this solution, operational costs will be reduced. Your maintenance cost will be reduced when you use the item model. You will deliver a fast solution to the customers. If something happens on the server-side or router-side, it will be immediately caught. Efficiencies are improved. “ - Rupesh J., Solutions Architect at Globant
“It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything.” - Uday T., Project Manager at MindTree
We monitor all AIOps reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
