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Dynatrace vs Grafana Loki comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.9
Dynatrace boosts IT efficiency, reduces outages, and drives a 451% return by enhancing uptime and proactive problem management.
Sentiment score
1.0
Companies gain significant ROI with Grafana Loki's quick setup, cost-effectiveness, and efficiency in resolving issues, enhancing operational insights.
Using Dynatrace directly improved application uptime and reduced customer impacting incidents.
senior DevOps engineer at a tech services company with 10,001+ employees
ROI is hard to specify; however, incidents like impending ransomware attacks highlight its value, though those are exceptional events.
Enterprise Architect at DXC Technology
Save money by identifying problems, thereby reducing monetary losses on their application side.
Technical Manager, Consulting at a outsourcing company with 1,001-5,000 employees
Loki leads to significant cost savings by reducing server downtime and aiding engineers in prompt issue resolution.
Manager Director at Earth
 

Customer Service

Sentiment score
7.1
Dynatrace's support is praised for responsiveness and expertise, although complex queries may occasionally receive slower responses.
Sentiment score
7.2
Grafana Loki support is praised, but many prefer community resources and forums over official channels for problem-solving.
They have a good reputation, and the support is commendable.
Enterprise Architect at DXC Technology
The technical support from Dynatrace is excellent.
System Administrator at a manufacturing company with 10,001+ employees
Whenever we faced any issues, we could get timely resolution from their support.
senior DevOps engineer at a tech services company with 10,001+ employees
We have not had to open any tickets yet, as we solve issues through forums and wikis.
Manager Director at Earth
I usually do not use official support; I typically rely on community blogs and forums for support of Grafana Loki.
Senior System Engineer at Novell
 

Scalability Issues

Sentiment score
7.2
Dynatrace scales well for various environments, managing large data volumes, with scalability rated highly by most users.
Sentiment score
6.5
Grafana Loki is praised for its scalability, effectively managing diverse user bases and handling extensive log data seamlessly.
If it's an enterprise, increasing the number of instances doesn’t pose problems.
Enterprise Architect at DXC Technology
It is a powerful tool and helped us to reduce customer downtime and increase work efficiency.
senior DevOps engineer at a tech services company with 10,001+ employees
The scalability of Dynatrace is very significant, especially considering the current improvements in their features.
Technical Manager, Consulting at a outsourcing company with 1,001-5,000 employees
Loki offers great scalability, allowing us to manage and compress logs extensively.
Manager Director at Earth
 

Stability Issues

Sentiment score
7.6
Dynatrace is highly praised for its stability, reliability, and proactive monitoring, ensuring minimal outages and continuous high performance.
Sentiment score
7.7
Grafana Loki is stable and reliable, though some report issues like outdated authentication and log retrieval difficulties.
Generally, all are stable at ninety-nine point nine nine percent, but if the underlying infrastructure is not deployed correctly, stability may be problematic.
Enterprise Architect at DXC Technology
There have been no stability issues with Dynatrace.
System Administrator at a manufacturing company with 10,001+ employees
Dynatrace is a SaaS product with frequent agent management updates.
Principal Consultant at a tech consulting company with 11-50 employees
 

Room For Improvement

Users find Dynatrace expensive and complex, seeking intuitive interfaces, improved customization, security, infrastructure monitoring, and AI enhancements.
Grafana Loki needs improved usability, integration, and features like customizable reports, better UI, security, and machine learning analytics.
The definition of enterprise is loosely used, however, from a holistic security perspective, including infrastructure, network, ports, software, applications, transactions, and databases, there are areas lacking, especially in network monitoring tools.
Enterprise Architect at DXC Technology
Dynatrace could enhance cost and licensing structures, as the current pricing can be expensive for large-scale deployments.
BizOps Engineer at a tech company with 10,001+ employees
I'm specifically looking at AIOps and how we can monitor AIOps-related things, considering we have LLMs and all that stuff.
Performance Architect at a tech vendor with 5,001-10,000 employees
Improvements could be made in the enablement of the product, addressing the complexity of implementing these tools.
Regional Associate & Engineer at a outsourcing company with 1,001-5,000 employees
It would be beneficial if Loki could directly access Windows Server logs or events directly from the servers.
Manager Director at Earth
 

Setup Cost

Dynatrace costs can be high and complex, but users find value in its advanced features and transparency.
Grafana Loki's open-source and affordable cloud options make it appealing to cost-conscious enterprises seeking scalable logging solutions.
Dynatrace is known to be costly, which delayed its integration into our system.
System Administrator at a manufacturing company with 10,001+ employees
If setting up in a large scale environment, it is overwhelming because it is expensive.
senior DevOps engineer at a tech services company with 10,001+ employees
The cost can be controlled from our side, and it is very transparent with Dynatrace regarding DPS and licensing.
Technical Manager, Consulting at a outsourcing company with 1,001-5,000 employees
The cloud version is competitively priced compared to other market solutions.
Manager Director at Earth
Since it is an open source tool, there are no charges or fees.
Senior System Engineer at Novell
 

Valuable Features

Dynatrace provides AI-driven root cause analysis, full-stack observability, and user monitoring to enhance system performance and efficiency.
Grafana Loki offers cost-effective log management, strong integration, and user-friendly features, ideal for Kubernetes and real-time metrics.
The integration with Power BI for generating detailed reports is a standout feature.
System Administrator at a manufacturing company with 10,001+ employees
Dynatrace's AI-driven Davis engine absolutely helps identify performance issues by showing root cause analysis for us up to 200%; whatever is integrated, if it is visible, it can stitch and show.
Technical Associate at a manufacturing company with 10,001+ employees
Dynatrace links compute with services and services with code and other components.
Principal Consultant at a tech consulting company with 11-50 employees
It provides a clear picture about the state of the system and gives needed information for taking action and quickly fixing problems.
Senior System Engineer at Novell
Grafana Loki is notably cost-effective.
Regional Associate & Engineer at a outsourcing company with 1,001-5,000 employees
The most valuable part of Loki is the ability to filter logs by keywords and devices.
Manager Director at Earth
 

Categories and Ranking

Dynatrace
Ranking in Log Management
6th
Average Rating
8.8
Reviews Sentiment
7.0
Number of Reviews
358
Ranking in other categories
Application Performance Monitoring (APM) and Observability (2nd), Mobile APM (2nd), Container Monitoring (2nd), AIOps (2nd), AI Observability (4th)
Grafana Loki
Ranking in Log Management
4th
Average Rating
8.2
Reviews Sentiment
6.3
Number of Reviews
19
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of February 2026, in the Log Management category, the mindshare of Dynatrace is 3.9%, down from 5.4% compared to the previous year. The mindshare of Grafana Loki is 5.6%, down from 7.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Log Management Market Share Distribution
ProductMarket Share (%)
Grafana Loki5.6%
Dynatrace3.9%
Other90.5%
Log Management
 

Featured Reviews

Manish Indupuri - PeerSpot reviewer
senior DevOps engineer at a tech services company with 10,001+ employees
AI-driven insights have reduced downtime and improved cross-team collaboration
We encountered some challenges while using Dynatrace. Although the initial setup was smooth, fine-tuning alert thresholds and custom metrics took some time. Another challenge was that Dynatrace charges based on host units, so we had to carefully plan our agent deployments. The licensing model is expensive. Additionally, the complexity of setup is an issue. While OneAgent and auto-discover services are powerful, the setup is more complex compared to other tools such as Prometheus and Grafana. These integrations are simple and basic, but Dynatrace setup requires more complexity based on the environment. For new users wanting to use Dynatrace, it is difficult. However, the AI-related solutions and metrics took us to the next level for identifying and fixing things. Dynatrace requires an agent for operation. OneAgent is powerful, but it is also resource-heavy. On lightweight nodes or older systems, the agent can slightly impact performance. If Dynatrace could implement a lightweight agent behavior, we could make things faster. Additionally, if Dynatrace could add a long-term retention policy so that we could store more data and find fine-grained details, that would help us. While Dynatrace managed edition supports on-premises deployment, the SaaS version depends on cloud connectivity. For highly regulated or air-gapped environments, setup and updates can be challenging. Although the initial setup is smooth, if someone wants to fine-tune it and fully understand the tool end-to-end, it could be tricky.
reviewer2350791 - PeerSpot reviewer
Regional Associate & Engineer at a outsourcing company with 1,001-5,000 employees
Offers cost-effective log management with strong correlation features across observability tools
Grafana Loki's open-source capability is a significant benefit. Grafana has invested in making their enterprise tools competitive with other APM tools, facilitating cross-correlation with Mimir and Tempo for metrics and tracing. The tool offers good search functionality, and its on-premises capability is advantageous. The indexing performance is strong, making it a robust log management tool. Grafana Loki is notably cost-effective.
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Top Industries

By visitors reading reviews
Financial Services Firm
22%
Manufacturing Company
8%
Computer Software Company
8%
Government
6%
Computer Software Company
14%
Financial Services Firm
10%
Comms Service Provider
10%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business78
Midsize Enterprise50
Large Enterprise298
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise8
Large Enterprise4
 

Questions from the Community

Any advice about APM solutions?
The key is to have a holistic view over the complete infrastructure, the ones you have listed are great for APM if you need to monitor applications end to end. I have tested them all and have not f...
What cloud monitoring software did you choose and why?
While the environment does matter in the selection of an APM tool, I prefer to use Dynatrace to manage the entire stack. Both production and Dev/Test. I find it to be quite superior to anything els...
Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What do you like most about Grafana Loki?
We are using Grafana Loki as a database for real-time metrics.
What is your experience regarding pricing and costs for Grafana Loki?
Since it is an open source tool, there are no charges or fees.
What needs improvement with Grafana Loki?
Improvements could be made in the enablement of the product, addressing the complexity of implementing these tools.
 

Comparisons

 

Overview

 

Sample Customers

Audi, Best Buy, LinkedIn, CISCO, Intuit, KRONOS, Scottrade, Wells Fargo, ULTA Beauty, Lenovo, Swarovsk, Nike, Whirlpool, American Express
Information Not Available
Find out what your peers are saying about Dynatrace vs. Grafana Loki and other solutions. Updated: February 2026.
881,757 professionals have used our research since 2012.