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Elastic Security vs Trellix Helix Connect comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Apr 2, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.9
Elastic Security often delivers positive ROI within two years, though user satisfaction and views on cost-effectiveness vary.
Sentiment score
6.2
Trellix Helix enhanced security, reduced costs, increased efficiency, minimized manual work, decreased downtime, and offered deeper security insights.
It does not require hefty security budgets and can be deployed for enterprise security effectively.
 

Customer Service

Sentiment score
6.4
Elastic Security feedback is mixed; users praise community support, yet criticize inconsistent technical support and seek faster solutions.
Sentiment score
6.8
Trellix Helix Connect's customer service is praised for quick, efficient support despite minor delays, maintaining high user satisfaction.
Providing necessary assistance efficiently.
Most of the time when my team encounters issues, they receive responses within 24 hours.
We experienced some challenges due to the ongoing transformation and fusion of McAfee and FireEye, but we are committed to improving response times.
 

Scalability Issues

Sentiment score
7.3
Elastic Security is scalable and adaptable, suitable for diverse business needs, though skilled personnel are important for effective management.
Sentiment score
7.8
Trellix Helix Connect is scalable and favored by many, despite some considering cost as a limiting factor.
It allows us to think about specific use cases, such as gathering malicious IPs in a single view and analyzing threats based on geolocation.
We support the largest companies in the world and can cater to large environments.
 

Stability Issues

Sentiment score
7.7
Elastic Security is stable and reliable, though challenges arise with big data and real-time usage without proper configuration.
Sentiment score
8.4
Trellix Helix Connect is highly reliable with strong stability, minimal bugs, and crucial support for critical applications.
In terms of stability, I would rate Elastic a solid eight out of ten.
The availability is high, which is critical for our customers who rely on a single panel of glass to operate.
 

Room For Improvement

Elastic Security faces challenges in setup, AI integration, permissions management, user support, and requires improved dashboards and cost-efficiency.
Trellix Helix Connect requires enhancements in interface, integration, support, and pricing, despite praise for its AI capabilities.
My security testing team continuously reports vulnerabilities, and we have to fix and update the versions frequently.
CrowdStrike and Defender have more established threat intelligence integration due to having a larger client base.
Elastic Security consumes a lot of resources, requiring a substantial deployment setup.
We have just released the solutions to the market recently, making it a revolution in the cybersecurity sector.
 

Setup Cost

Elastic Security offers a free open-source option with enterprise features based on usage, making it cost-effective for enterprises.
Trellix Helix Connect is costly but valued for comprehensive security, especially for large enterprises and bundled solutions.
This is beneficial for SMEs as they do not need extensive budgets for security solutions.
The pricing is reasonable, especially for Small Medium Enterprises (SMEs), making it a viable option for businesses building their security infrastructure.
Elastic Security is considered cost-effective, especially at lower EPS levels.
It is not the cheapest, but also not the most expensive solution.
 

Valuable Features

Elastic Security is praised for fast search, scalability, machine learning, customization, integration, and user-friendly, cost-effective features.
Trellix Helix Connect offers seamless API integration, automation, and AI for efficient threat detection and incident resolution.
We require rapid processing speed for alerts and event data, and Elastic Security is very efficient at handling this level of data.
Elastic Security is as flexible and configurable as Microsoft Sentinel.
The platform provides more visibility and requires less effort in monitoring.
Trellix Helix, as an AI XDR platform, helps our organization by offering an extensive number of connectors for integration, enabling us to consolidate all information in a single dashboard.
 

Categories and Ranking

Elastic Security
Ranking in Security Information and Event Management (SIEM)
5th
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
64
Ranking in other categories
Log Management (7th), Endpoint Detection and Response (EDR) (16th), Security Orchestration Automation and Response (SOAR) (6th), Extended Detection and Response (XDR) (8th)
Trellix Helix Connect
Ranking in Security Information and Event Management (SIEM)
30th
Average Rating
8.8
Reviews Sentiment
6.9
Number of Reviews
11
Ranking in other categories
Security Incident Response (7th)
 

Mindshare comparison

As of April 2025, in the Security Information and Event Management (SIEM) category, the mindshare of Elastic Security is 6.6%, down from 9.4% compared to the previous year. The mindshare of Trellix Helix Connect is 0.5%, down from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Information and Event Management (SIEM)
 

Featured Reviews

Gajewski Marek - PeerSpot reviewer
Provides good anomaly detection and connectivity reporting
We previously used Splunk but switched to Elastic Security because Splunk was more expensive. Feature-wise, both tools are pretty much the same. They have almost the same functions. Elastic Security has a much better AI assistant that allows you to ask questions like a normal person. With Elastic Security, I can also predict the price and how much it will cost. Splunks's pricing depends on how much data we use and the different add-ons I have to add. The pricing is much better with Elastic Security.
BiswabhanuPanda - PeerSpot reviewer
You can use it for everything, incident response, automated responses, alerts, visibility
I would give the product an overall rating of eight out of 10. We have 10 people currently using this software. Six are on the list, plus two managers and two IR experts. It's not possible for just one person to maintain the solution, and it's not really allowed. It has to be a team effort, with two or three people. It's not about users. Helix works differently, collecting logs from 6,000 different sources integrated with the solution. The licensing is not based on users; it's based on APIs. It's more of a SIEM SGL type of platform. It collects logs from around 6,000. But have around 10 people maintaining that.
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Top Industries

By visitors reading reviews
Computer Software Company
17%
Government
10%
Financial Services Firm
9%
University
7%
Comms Service Provider
16%
Computer Software Company
15%
Manufacturing Company
13%
Financial Services Firm
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Datadog vs ELK: which one is good in terms of performance, cost and efficiency?
With Datadog, we have near-live visibility across our entire platform. We have seen APM metrics impacted several times lately using the dashboards we have created with Datadog; they are very good c...
What do you like most about Elastic Security?
Elastic provides the capability to index quickly due to the reverse indexes it offers. This data is crucial as it contains critical information. The reverse index allows fast data indexing because ...
What is your experience regarding pricing and costs for Elastic Security?
Elastic Security is considered cost-effective, especially at lower EPS levels. However, a direct comparison was not made due to different pricing structures.
What do you like most about FireEye Helix?
Trellix Helix helps prevent email attacks, like phishing and email spoofing attacks.
What is your experience regarding pricing and costs for FireEye Helix?
The price of Trellix Helix is competitive in the market. It is not the cheapest but also not the most expensive. As for additional costs beyond standard licensing fees, there are none.
What needs improvement with FireEye Helix?
I have just released this solution to the market, and my customers' response has been great. While Trellix Wise is seen as a top vendor with its AI implementation for accelerating incident investig...
 

Also Known As

Elastic SIEM, ELK Logstash
FireEye Helix, FireEye Threat Analytics
 

Overview

 

Sample Customers

Texas A&M, U.S. Air Force, NuScale Power, Martin's Point Health Care
Police Bank, Verisk Analytics, Teck Resources
Find out what your peers are saying about Elastic Security vs. Trellix Helix Connect and other solutions. Updated: March 2025.
845,040 professionals have used our research since 2012.