Try our new research platform with insights from 80,000+ expert users

Fortra's Alert Logic MDR vs eSentire comparison

Sponsored
 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Scalability Issues

No sentiment score available
No sentiment score available
Sentiment score
8.8
Fortra's Alert Logic MDR excels in scalability, seamlessly supporting diverse teams, AWS integrations, and large user bases without issues.
 

Valuable Features

No sentiment score available
No sentiment score available
Sentiment score
8.4
Fortra's Alert Logic MDR delivers fast threat detection with user-friendly tools, comprehensive insights, and enhanced threat response capabilities.
 

Room For Improvement

No sentiment score available
No sentiment score available
Sentiment score
6.4
Fortra's Alert Logic MDR needs enhanced customization, improved documentation, user-friendly interface, AI security, and flexible API for SMEs.
 

Stability Issues

No sentiment score available
No sentiment score available
Sentiment score
8.4
Fortra's Alert Logic MDR is highly reliable, seamlessly integrates with Nexus 9000s, and consistently performs well under various conditions.
 

Customer Service

No sentiment score available
No sentiment score available
Sentiment score
10.0
Fortra's Alert Logic MDR receives mixed reviews on support, praised for expertise but criticized for inconsistent promptness with 70% satisfaction.
 

Setup Cost

No sentiment score available
No sentiment score available
Sentiment score
8.8
Fortra's Alert Logic MDR offers competitive pricing with logical licensing, appealing to enterprise buyers for its value and convenience.
 

Categories and Ranking

Binary Defense MDR
Sponsored
Ranking in Managed Detection and Response (MDR)
7th
Average Rating
9.2
Number of Reviews
16
Ranking in other categories
No ranking in other categories
eSentire
Ranking in Managed Detection and Response (MDR)
26th
Average Rating
7.6
Number of Reviews
2
Ranking in other categories
No ranking in other categories
Fortra's Alert Logic MDR
Ranking in Managed Detection and Response (MDR)
20th
Average Rating
8.0
Reviews Sentiment
8.3
Number of Reviews
11
Ranking in other categories
Vulnerability Management (34th), SOC as a Service (4th)
 

Mindshare comparison

As of November 2024, in the Managed Detection and Response (MDR) category, the mindshare of Binary Defense MDR is 0.6%, up from 0.4% compared to the previous year. The mindshare of eSentire is 1.6%, up from 1.5% compared to the previous year. The mindshare of Fortra's Alert Logic MDR is 1.1%, down from 1.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Managed Detection and Response (MDR)
 

Featured Reviews

Rich Ullom - PeerSpot reviewer
Worth the money, fantastic communication, and fast service with an average response time of about four minutes on an alert
This is my third SOC. I have never had anybody react as well. So, it's hard for me to provide something that they could do better because I'm really happy with them. I just signed another three-year contract with them. I don't find any downside to them, but if I have to put one, it would be consistent manpower or staffing. The only area where the solution can be improved is going to be with people. As they grow, they are struggling with the same thing that every other company is, which is getting talent and getting that talent to stay, but they've just revised their tiering system to go from a flat analyst and manager to a three-tier solution where it goes through two or three before it gets elevated. That seems to have worked out well, so if one level misses it, the next one picks it up, and it works out fine. Consistent staffing is the only challenge they have because when you're hiring level-one analysts, you go through them pretty quickly. You'll probably hire them at 50K or 55K, and after they do it for a year, they find out they can make 85K somewhere else, and they bounce. So, their turnover is a little high, but that's it.
reviewer2136705 - PeerSpot reviewer
A solid product for security, but the MSP program should be simpler
Their MSP program should be made much more simple. It's too convoluted in its process. They have two different kinds of people that sell their product. They have resellers and MSPs. A reseller would just be a company going and saying that I need licenses, and that in turn goes to eSentire, which then goes to the customer, and they do the transaction. We were on the MSP side. We were the ones who took a potential customer to eSentire, and we were the ones who closed the deals. We were the ones who went through everything, and in the end, it was just a notice saying that let's spin up a new tenant. That's the kind of difference we're talking about. From my standpoint, their MSP program, in general, needed to be worked on. It should be made much more simple. It's too convoluted in its process. I know it was in the process of being revamped, and as of the end of January, it was not finished. That was the last contact I had with eSentire, but I know that, at this point of the year, they were supposed to have rolled that new MSP program out to take care of all of the negative things. They were going through that process and making it much better. Once they get that implemented, they will be a good, solid vendor.
reviewer1525833 - PeerSpot reviewer
Great reporting and session logic with an easy initial setup
The initial setup isn't too difficult. It's pretty straightforward. An organization shouldn't have too much trouble with the setup. The deployment is very fast. It doesn't take too much time at all. It's likely less than five minutes. Honestly, it's almost instantaneous. There is no mapping. Once you're done with the customization you can use it. It's not time-consuming. The customization part is based on whatever keywords and attributes you are adding, and that's less than a minute of time to handle. There is no time consumed. You just need to add to a filter. You don't really need to worry about having too much maintenance. It's not required really. Maybe once the log is full, you may require a maintenance checkup of six months on. We have a server team that manages that aspect.
report
Use our free recommendation engine to learn which Managed Detection and Response (MDR) solutions are best for your needs.
816,406 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
17%
Healthcare Company
8%
Financial Services Firm
7%
Manufacturing Company
7%
Computer Software Company
13%
Financial Services Firm
13%
Manufacturing Company
10%
Government
7%
Computer Software Company
16%
Financial Services Firm
12%
Manufacturing Company
9%
Healthcare Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Binary Defense MDR?
The most valuable feature is reviewing tickets and the notes added by technicians.
What is your experience regarding pricing and costs for Binary Defense MDR?
The pricing is very competitive; it's on par with or below others. For those sensitive to pricing, I'd advise that th...
What needs improvement with Binary Defense MDR?
Sometimes, something may not install right; however, whenever we have challenges, they are very solution-oriented and...
What do you like most about eSentire?
The managed detection response (MDR) product was the most valuable.
What is your experience regarding pricing and costs for eSentire?
The MSP model we were in needed some work. It was not MSP-friendly, which means that an MSP is going to say that I ha...
What needs improvement with eSentire?
Their MSP program should be made much more simple. It's too convoluted in its process. They have two different kinds ...
What do you like most about Alert Logic?
The most valuable aspect of Alert Logic is its technology platform. They have SOCs in the US and Europe, giving them ...
What is your experience regarding pricing and costs for Alert Logic?
Alert Logic's license is one of the most competitive. They deliver a high-quality service for a competitive price.
What needs improvement with Alert Logic?
Alert Logic should also develop an EDR that is natively integrated into their solution. Currently, a client must buy ...
 

Also Known As

Binary Defense Vision, Binary Defense Managed Detection and Response, Binary Defense Managed Detection & Response
No data available
Alert Logic MDR, Alert Logic Managed Detection and ResponseAlert Logic Threat Manager, Alert Logic Cloud Defender, Critical Watch FusionVM
 

Overview

 

Sample Customers

Securitas USA, Black Hills Energy, Lincoln Electric,The J.M. Smuckers Company, New York Community Bank, State of Connecticut, NCR
Melissa & Doug, Mavenir System, COMMONFUND
Information Not Available
Find out what your peers are saying about Fortra's Alert Logic MDR vs. eSentire and other solutions. Updated: October 2024.
816,406 professionals have used our research since 2012.