Arctic Wolf Managed Detection and Response vs eSentire comparison

Arctic Wolf Networks and eSentire are both solutions in the Managed Detection and Response (MDR) category. Arctic Wolf Networks is ranked #2 with an average rating of 9.3, while eSentire is ranked #26 with an average rating of 7.0. Arctic Wolf Networks holds a 9.8% mindshare in MDR, compared to eSentire’s 1.6% mindshare. Additionally, 100% of Arctic Wolf Networks users are willing to recommend the solution, compared to 100% of eSentire users who would recommend it.

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Arctic Wolf Managed Detection and Response and eSentire based on real PeerSpot user reviews.

Find out in this report how the two Managed Detection and Response (MDR) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Arctic Wolf Managed Detection and Response vs. eSentire Report (Updated: October 2024).

Buyer's Guide

Arctic Wolf Managed Detection and Response vs. eSentire

October 2024

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Categories and Ranking

Binary Defense MDR

Mindshare comparison

As of November 2024, in the Managed Detection and Response (MDR) category, the mindshare of Binary Defense MDR is 0.6%, up from 0.4% compared to the previous year. The mindshare of Arctic Wolf Managed Detection and Response is 9.8%, down from 10.7% compared to the previous year. The mindshare of eSentire is 1.6%, up from 1.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Managed Detection and Response (MDR)

Featured Reviews

Rich Ullom

AVP, IT Security Compliance and Audit/Information Security Officer at Western Reserve Group

May 1, 2023

Worth the money, fantastic communication, and fast service with an average response time of about four minutes on an alert

This is my third SOC. I have never had anybody react as well. So, it's hard for me to provide something that they could do better because I'm really happy with them. I just signed another three-year contract with them. I don't find any downside to them, but if I have to put one, it would be consistent manpower or staffing. The only area where the solution can be improved is going to be with people. As they grow, they are struggling with the same thing that every other company is, which is getting talent and getting that talent to stay, but they've just revised their tiering system to go from a flat analyst and manager to a three-tier solution where it goes through two or three before it gets elevated. That seems to have worked out well, so if one level misses it, the next one picks it up, and it works out fine. Consistent staffing is the only challenge they have because when you're hiring level-one analysts, you go through them pretty quickly. You'll probably hire them at 50K or 55K, and after they do it for a year, they find out they can make 85K somewhere else, and they bounce. So, their turnover is a little high, but that's it.

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Jared Kruger

Buisness Developer Manager / Sales Executive at Troye

Oct 11, 2023

Particularly valuable for smaller and mid-sized businesses without a dedicated cybersecurity team

The scalability of this solution is great. It offers user-based licensing, so if there is an increase in the number of IT users, it can easily scale accordingly. In contrast to other solutions that base pricing on data ingestion, which can be challenging as data grows, user count tends to be more predictable, making this model highly scalable. Arctic Wolf is flexible and works with clients to ensure smooth scaling. Our clients for this solution come from a range of business sizes, primarily focusing on small and medium-sized enterprises. We generally don't cater to large enterprises, but instead, our clients typically fall within the medium-sized category, with user counts ranging from 50 to around 3,000.

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reviewer2136705

Independent Information Technology Consultant at a non-profit with 1-10 employees

Mar 22, 2023

A solid product for security, but the MSP program should be simpler

Their MSP program should be made much more simple. It's too convoluted in its process. They have two different kinds of people that sell their product. They have resellers and MSPs. A reseller would just be a company going and saying that I need licenses, and that in turn goes to eSentire, which then goes to the customer, and they do the transaction. We were on the MSP side. We were the ones who took a potential customer to eSentire, and we were the ones who closed the deals. We were the ones who went through everything, and in the end, it was just a notice saying that let's spin up a new tenant. That's the kind of difference we're talking about. From my standpoint, their MSP program, in general, needed to be worked on. It should be made much more simple. It's too convoluted in its process. I know it was in the process of being revamped, and as of the end of January, it was not finished. That was the last contact I had with eSentire, but I know that, at this point of the year, they were supposed to have rolled that new MSP program out to take care of all of the negative things. They were going through that process and making it much better. Once they get that implemented, they will be a good, solid vendor.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"With Binary Defense, we don't just get an alert, but also a detailed rundown of why they're alerting us on it. They tell us what was executed, or the username, script, or IP. That way, we're not wasting time investigating."

"Binary Defense's most valuable feature is the 24/7 monitoring and threat hunting. Their team checks the latest breaches and how they're done."

"Our mean time to response has gone down. We're much faster with direct response and have more investigative capabilities than we did before."

"The most valuable feature is reviewing tickets and the notes added by technicians."

"The speed at which their services are reactive is valuable. Nowadays, when a threat hits an endpoint, you've got minutes, not hours or days. Their average response time is about four minutes on an alert. For anything that needs to be sent to us, it's about fourteen minutes, which is pretty good. They're the third SOC that I've used in fifteen years. By far, they are the quickest ones to act. When you're looking at prevention, that's a key factor."

"Binary Defense has a human service department that provides live monitoring for our systems."

"One of the main benefits of Binary Defense MDR is the ability to easily meet with their support team to discuss any issues we encounter."

"The most valuable part of Binary Defense is its team of cybersecurity analysts. Their analysts filter out the noise and only forward the critical threats that require a response instead of false positives."

More Binary Defense MDR pros

"The most valuable aspect of this solution is the managed detection and response component."

"We can effectively manage the massive amounts of security data that we receive from various sources such as firewalls, switches, endpoints, and other log sources."

"This service makes answering audits much easier since it covers so many security best practices."

"Whenever there is a major thing like Exchange vulnerabilities, it scans our Exchange server for indicators of compromise. It then alerts us and points exactly where we need to go to check for ourselves if it is normal or not."

"Arctic Wolf is laser-focused on providing top-notch customer service."

"The product provides integrations with several different SaaS applications."

"The tool definitely saves money for our company's customers."

"The visibility into our endpoints is huge."

More Arctic Wolf Managed Detection and Response pros

"The Managed Detection and Response (MDR) feature was really good and most valuable. We were handling very sensitive data, and we needed a quick response in real-time, which eSentire provided. It was also cost-effective, and their SOC team was very responsive."

"The managed detection response (MDR) product was the most valuable."

Cons

"If I were shopping for an MDR solution today, I would not only look for a company that has the ability to alert, detect, and remediate, but also the ability to integrate vulnerability management. That's a big thing that they're lacking today."

"It's hard to think of anything that they need to improve on, but just to point out something, I would like to see them provide advanced XDR."

"Binary Defense MDR could be even better with additional features, like automatic scans and file quarantine."

"It's sometimes difficult to know when to engage Binary Defense or TrustedSec, their sister company. TrustedSec is more focused on offensive security, as opposed to the defensive security that the MDR solution provides. It would be awesome if there were a better bridge between that relationship for when we need to get more proactive services or when we need to do a penetration test."

"I don't find any downside to them, but if I have to put one, it would be consistent manpower or staffing. The only area where the solution can be improved is going to be with people. As they grow, they are struggling with the same thing that every other company is, which is getting talent and getting that talent to stay, but they've just revised their tiering system to go from a flat analyst and manager to a three-tier solution where it goes through two or three before it gets elevated. That seems to have worked out well, so if one level misses it, the next one picks it up, and it works out fine."

"The most significant area for improvement is in support for non-English speakers; we're a global organization, so many of our users are not English speakers, which can make interacting with them a challenge. There's no Chinese language support, so we must rely on what we can do with the internet. We don't expect Binary Defense to build a language staff, but details can get lost in translation when we assume the whole world speaks English."

"We found that an earlier version of the agent had high memory usage and that was a bit concerning, but we raised the concern with their support team and they immediately replied that they had noticed the same thing and had a candidate fix already available... it totally fixed the issue."

"While my understanding is that they're working on this, I would like to see some more of the quantification or reporting."

More Binary Defense MDR cons

"Arctic Wolf Managed Detection and Response's analysis and remediation parts could be improved. It's not bad, but it needs improvement."

"It can sometimes take up to an hour to get notification of a problem and that's a long time."

"More integrations with various security tools to improve data ingestion would be beneficial."

"I can't think of any specific features that they need to add at the moment. As long as they continue to develop new solutions to support different operating systems and technologies, we are satisfied with their service. We appreciate the effort they put into adding new features and functionality to their service and believe they are doing a great job in providing us with all the necessary tools and resources to stay secure."

"I have heard that the tool doesn't go right to the endpoints."

"We get a lot of false alarms, but that's because they don't know our network in detail. I think that could be alleviated if we told them more about our network so they could create rules to skip some of those things."

"It will be helpful if the dashboard is more granular."

"They focus on detecting administrator-level control compromises. Because they're focusing more on administrator-level compromise, they are less able to see if an individual user has been compromised. It is, admittedly, very difficult because they don't know what normal human behavior is. If a hacker compromises a human account and then acts just like the human, how are you ever going to notice, unless you have some inside knowledge of how the company works? For example, they overlook account lockouts on user accounts, whereas in our own alerting system, we do not. We review every account lockout, and if it is bad, we contact the person, whereas they think of that as noise because they're more focused on the administrator-level compromise."

More Arctic Wolf Managed Detection and Response cons

"Its GUI can be a lot better."

"From my standpoint, their MSP program, in general, needed to be worked on. It should be made much more simple. It's too convoluted in its process. I know it was in the process of being revamped, and as of the end of January, it was not finished."

Pricing and Cost Advice

"It's valued at the right price. Even with the number of endpoints we have, we don't feel that it's a lot more than any competitor. In fact, it might be less expensive when you look at the fact that you're getting a full flex SOC out of it along with the tools."

"After we acquired this platform, we met with a number of different vendors. Binary Defense came in with a proposal that was surprisingly affordable. In fact, we were able to recoup the cost of their services within a short period of time. This is because Binary Defense is able to provide the same level of security as a team of two or three in-house analysts but at a fraction of the cost. As a result, Binary Defense is saving us an estimated $250,000 to $300,000 per year."

"Binary Defense MDR is priced competitively and may be slightly lower than CrowdStrike."

"The pricing isn't that bad, it's very competitive. I don't feel that it's over-priced and I don't feel that it's under-priced."

"The pricing is very good. They are definitely competitive and they were lower at the time that we went with them."

"From the initial cost that Binary Defense came in with, we pared it down quite a bit over the course of 30 or 60 days. My leadership would say that their cost was high, but realistically, they were in line with the market."

"Binary Defense has changed its pricing model from being primarily based on the volume of data to one based on escalations and incidents they handle."

"The solution's price is spot on; if anything, it's slightly below the norm for most services. Compared to building the same team internally, it would cost more to create the same amount of capability than what we get from an external team. Price-wise, Binary Defense is in a great spot."

More Binary Defense MDR pricing and cost advice

"It is more expensive than CrowdStrike, but it also has more features. I don't remember the amount, but I do remember that it was on the higher side. I believe we have five sensors, and the sensors have a yearly cost. We don't have any additional costs, but I know that if we have more features, they will add to the cost."

"I find their pricing to be reasonable and competitive."

"I rate the tool's pricing a nine out of ten."

"The pricing is pretty competitive."

"The pricing is fair."

"The MSP model we were in needed some work. It was not MSP-friendly, which means that an MSP is going to say that I have five thousand endpoints that I will eventually get to you, but for now, we're gonna start moving and let me purchase a thousand. So, you buy a thousand licenses, and you ramp up to that thousand. When you're ready to move on, you buy the next how many. That's the way an MSP likes to work, whereas it was a little bit different with eSentire. You had to purchase specific amounts for specific customers. It wasn't very friendly when it came to pricing for MSPs."

"It was cost-effective and not very expensive. Licensing was on a yearly basis. There were no additional costs to the standard licensing fee."

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Top Industries

By visitors reading reviews

Computer Software Company

17%

Healthcare Company

Financial Services Firm

Manufacturing Company

Computer Software Company

15%

Manufacturing Company

11%

Government

Financial Services Firm

Computer Software Company

13%

Financial Services Firm

13%

Manufacturing Company

10%

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Binary Defense MDR?

The most valuable feature is reviewing tickets and the notes added by technicians.

See all answers

What is your experience regarding pricing and costs for Binary Defense MDR?

The pricing is very competitive; it's on par with or below others. For those sensitive to pricing, I'd advise that th...

See all answers

What needs improvement with Binary Defense MDR?

Sometimes, something may not install right; however, whenever we have challenges, they are very solution-oriented and...

See all answers

What do you like most about Arctic Wolf Managed Detection and Response?

The agents give pretty good visibility into what is happening at the endpoint.

See all answers

What is your experience regarding pricing and costs for Arctic Wolf Managed Detection and Response?

The pricing is pretty competitive.

See all answers

What needs improvement with Arctic Wolf Managed Detection and Response?

I have heard that the tool doesn't go right to the endpoints. With CrowdStrike, I don't think that it is a bad thing ...

See all answers

What do you like most about eSentire?

The managed detection response (MDR) product was the most valuable.

See all answers

What is your experience regarding pricing and costs for eSentire?

The MSP model we were in needed some work. It was not MSP-friendly, which means that an MSP is going to say that I ha...

See all answers

What needs improvement with eSentire?

Their MSP program should be made much more simple. It's too convoluted in its process. They have two different kinds ...

See all answers

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Product Reports

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Binary Defense MDR

November 2024

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Arctic Wolf Managed Detection and Response

November 2024

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Also Known As

Binary Defense Vision, Binary Defense Managed Detection and Response, Binary Defense Managed Detection & Response

Arctic Wolf AWN CyberSOC

No data available

Learn More

Binary Defense

Arctic Wolf Networks

eSentire

Overview

Binary Defense provides a Managed Detection and Response service using an Open XDR strategy that detects and isolates threats early in the attack lifecycle. Expert security analysts in the Binary Defense Security Operations Center leverage an attacker’s mindset, monitoring your environments for security events 24x7x365 and acting as an extension of your security teams. When a security event occurs, Binary Defense analysts triage, disposition, and prioritize the event. Analysts conduct full kill chain analysis and supply tactical and strategic mitigation recommendations to your security team with the goal of increasing your organization’s security posture against the latest adversary threats.

Visit us online at https://www.binarydefense.com

Built on the industry’s only cloud-native platform to deliver security operations as a concierge service, the Arctic Wolf® Managed Detection and Response (MDR) solution eliminates alert fatigue and false positives to promote a faster response with detection and response capabilities tailored to the specific needs of your organization. Your Arctic Wolf Concierge Security® Team (CST) works directly with you to perform threat hunting, incident response, and guided remediation, while also providing strategic recommendations uniquely customized for your environment.

eSentire is the largest pure-play Managed Detection and Response (MDR) service provider, keeping organizations safe from constantly evolving cyber-attacks that technology alone cannot prevent. Its 24x7 Security Operations Center (SOC), staffed by elite security analysts, hunts, investigates, and responds in real-time to known and unknown threats before they become business disrupting events.

Sample Customers

Securitas USA, Black Hills Energy, Lincoln Electric,The J.M. Smuckers Company, New York Community Bank, State of Connecticut, NCR

Agero, Madison Memorial Hospital, DLZ, Howard LLP, City of Sparks

Melissa & Doug, Mavenir System, COMMONFUND

Buyer's Guide

Arctic Wolf Managed Detection and Response vs. eSentire

October 2024

Free Report: Arctic Wolf Managed Detection and Response vs. eSentire

Find out what your peers are saying about Arctic Wolf Managed Detection and Response vs. eSentire and other solutions. Updated: October 2024.

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