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Exterro vs OpenText EnCase eDiscovery comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Scalability Issues

No sentiment score available
Sentiment score
7.2
OpenText EnCase eDiscovery scales with enterprise needs via presentation, back-end, and storage components, supporting small to large enterprises.
 

Valuable Features

No sentiment score available
Sentiment score
8.9
OpenText EnCase eDiscovery offers advanced search, data recovery, customizable EnScripts, and AI features for enhanced user experience.
 

Room For Improvement

No sentiment score available
Sentiment score
7.8
Users suggest enhancing mobile acquisition, email indexing, data ingestion, reporting, keyword search, and support in EnCase eDiscovery.
 

Stability Issues

No sentiment score available
Sentiment score
7.8
OpenText EnCase eDiscovery is generally stable and reliable, but users report occasional UI bugs and image processing delays.
 

Customer Service

No sentiment score available
No sentiment score available
OpenText EnCase eDiscovery customer service has mixed reviews, needing improvement in responsiveness and efficiency to satisfy users.
 

Setup Cost

No sentiment score available
No sentiment score available
OpenText EnCase eDiscovery is generally considered a worthwhile investment despite varied pricing and the need for multiple licenses.
 

Categories and Ranking

Exterro
Ranking in eDiscovery
15th
Average Rating
8.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
OpenText EnCase eDiscovery
Ranking in eDiscovery
6th
Average Rating
7.8
Reviews Sentiment
7.7
Number of Reviews
8
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2024, in the eDiscovery category, the mindshare of Exterro is 2.0%, down from 2.6% compared to the previous year. The mindshare of OpenText EnCase eDiscovery is 3.6%, down from 8.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
eDiscovery
 

Featured Reviews

PM
Automates processes relating to sharing, reviewing, and collecting electronically stored information (ESI)
I think one of the pain points I had was the number of emails that had to be sent out. If there was a way to just maybe reduce the bulk — that would be great. Like I mentioned before, OGC or the General Counsel, they're kind of the business owners of the tool. They're the ones that use it on a daily basis. So one of the things that would be helpful but we just can't do involves the way the role structures are set up. Any time that somebody outside of the Office of the General Council needs something, they need to contact the General Counsel directly in order to get that information from Exterro. I guess as far as a pain point, maybe a more robust role-based access model would be useful. We had to go through a third-party to use it. I understand the risk because you don't want anybody to just go into Exterro and potentially see legal matters, but I think it's just the way we have it set up — it's an all-or-nothing type role-based model. That's why only the General Council can use it. If the roles could be scaled in a way where let's say, a visitor role could come into the tool and view a report, that we can't do right now. So if there was a way to do that, I think that would be nice to have.
Alejandro Stromer - PeerSpot reviewer
A stable and scalable hybrid solution with easy setup
The solution is scalable. It has three levels. You have the presentation area that can be escalated to the balance sheet. You have the back-end area that can be escalated using higher viability to configure more application servers. Also, the area of storage can be increased. We usually cater to enterprise solutions but have small- and medium-sized customers. It starts with 25 users and goes up to 100s and 1000s.
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816,406 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
12%
Computer Software Company
10%
Retailer
9%
Media Company
7%
Financial Services Firm
21%
Computer Software Company
15%
Energy/Utilities Company
9%
Government
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

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Earn 20 points
What is your experience regarding pricing and costs for OpenText EnCase eDiscovery?
I rate the product’s pricing a five out of ten, where one is cheap and ten is expensive.
What is your primary use case for OpenText EnCase eDiscovery?
We have experience in engineering and capital projects. It is an add-on to extend project and asset management documentation.
 

Also Known As

Exterro Fusion
EnCase eDiscovery
 

Learn More

 

Overview

 

Sample Customers

Allstate, Statoil, AOL, Nike, Citgo, Target, UnitedHealth Group, Microsoft, MetLife, VISA, Oracle, American Express
Ontario Ministry of Government, Aerospace Company, Chesterfield Police Department
Find out what your peers are saying about Google, Commvault, Microsoft and others in eDiscovery. Updated: November 2024.
816,406 professionals have used our research since 2012.