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BigFix vs OpenText EnCase eDiscovery comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Cortex XDR by Palo Alto Net...
Sponsored
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
107
Ranking in other categories
Endpoint Protection Platform (EPP) (5th), Endpoint Detection and Response (EDR) (7th), Extended Detection and Response (XDR) (6th), Ransomware Protection (2nd), AI-Powered Cybersecurity Platforms (2nd)
BigFix
Average Rating
8.6
Reviews Sentiment
6.3
Number of Reviews
99
Ranking in other categories
Configuration Management (9th), Endpoint Protection Platform (EPP) (33rd), Patch Management (8th), Unified Endpoint Management (UEM) (9th)
OpenText EnCase eDiscovery
Average Rating
7.8
Reviews Sentiment
7.7
Number of Reviews
8
Ranking in other categories
eDiscovery (12th)
 

Mindshare comparison

Endpoint Protection Platform (EPP) Mindshare Distribution
ProductMindshare (%)
BigFix1.1%
Microsoft Defender for Endpoint7.8%
CrowdStrike Falcon6.6%
Other84.5%
Endpoint Protection Platform (EPP)
eDiscovery Mindshare Distribution
ProductMindshare (%)
OpenText EnCase eDiscovery3.1%
Microsoft Purview eDiscovery9.0%
kCura Relativity5.8%
Other82.1%
eDiscovery
 

Featured Reviews

ABHISHEK_SINGH - PeerSpot reviewer
Senior Process Expert at A.P. Moller - Maersk
Gained full visibility and streamlined threat detection through behavior-based insights and AI integration
Initially, we got to have a lot of false positives when we onboarded, but nowadays it's quite smooth. We have fine-tuned our security policies and allowed different levels of policies to get rid of those false positives. Currently, we are getting a fairly good amount of incidents that are not false positives or benign, but actionable items. The process is streamlined. In the initial days, the operations used to get involved in a lot of benign and other activities, but now the process is streamlined. We are leveraging the auto-detection and remediation plans. The operations teams are now more involved in other business roles as well, not just looking into the logs and fetching out what's happening there. They have fixed a lot of things. Initially, they didn't have IAC code drift detection, cloud posture management, or security posture management, but they have those now. They purchased different vendors and did a merger with that. They have now Prisma Cloud that gets integrated and now they are working with Cortex Cloud. Everything that was negative has now been addressed, and the product altogether looks to be in a very better and mature shape now. Currently, it's more or less detecting the workloads with AI-based best practices. Since most organizations are consuming AI agents and other things, we are looking forward to seeing what other feature enhancements Palo Alto can support in that.
AM
RPA Developer at Hexaware Technologies Limited
Successfully manage endpoint security and compliance while facing integration challenges
I have not come across any difficulties. I integrated it with ILMT (IBM License Metric Tool). It lets us identify all software being used in my organization with BigFix. It provides input of all types of software being used, including details and information about hardware specifications. I am more involved in software licensing and procurement, so I utilize this tool for procuring more licenses if needed for our company. After integration, we get different dashboards showcasing our IBM infrastructure, highlighting various issues in our environment that we can mitigate. I recommend BigFix to others. I rate BigFix a seven out of ten.
Alejandro Stromer - PeerSpot reviewer
Director Consulting SAP OpenText en Entelgy at DCL Consultores EIM SL
A stable and scalable hybrid solution with easy setup
The solution is scalable. It has three levels. You have the presentation area that can be escalated to the balance sheet. You have the back-end area that can be escalated using higher viability to configure more application servers. Also, the area of storage can be increased. We usually cater to enterprise solutions but have small- and medium-sized customers. It starts with 25 users and goes up to 100s and 1000s.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Cortex XDR is stable, offering high quality and reliable performance."
"Its interface and pricing are most valuable. It is better than other vendors in terms of security."
"The tool is easy to use."
"Their XDR agent and their behavioral indicators of compromise (BIOC) are pretty nice. Their managed threat hunting is also pretty nice. They also have WildFire, which is a service for actively looking for malware. It's quite useful."
"The solution's stability is generally good."
"The positive impacts I see from Cortex XDR by Palo Alto Networks include a complete 360-degree view of our security posture altogether, being a uniform platform where we are ingesting logs from multiple resources."
"It has pretty much everything we need and works well within the Palo Alto ecosystem."
"We can use Cortex XDR to get the entire graph of the incidents from source to destination, and we can take remedial action."
"It has improved reliability upon delivery of software and has also helped reduce software expenses. The extensibility of BigFix helps to create custom solutions where we may have considered purchasing something instead."
"BigFix supports something known as Patch Policies, which allows users to define that whenever critical patches are released, they should get evaluated against machines and automatically deploy them."
"It allows for visibility into the OT, the industrial environments, that didn't exist before which is a big piece and has benefited my organization. Second, the speed at which people can patch is night and day versus SCCM scan or another similar solution."
"Vulnerability scanning and patch automation."
"The technical support for BigFix is really amazing."
"BigFix has always been easier to use when managing servers, especially when you deal with so many servers. We have 7,000. That's a lot of services to manage, and it's convenient to patch them all at once."
"BigFix is a great product. The flexibility of putting together your own relevance and retrieving custom data from any one of your agents is a valuable feature. It is one of my favorite features because if a boss asks me, "How many of these devices do we have?", I can put together a report in two seconds."
"My company provides support services to a lot of customers and companies. We have reduced a huge amount of man-effort. Along with the man-effort, we have reduced the timeline to fix the compliance and security gaps. We have an unbroken record. The documentation clearly says that we have done the patching of newly released patches, including Microsoft and third-party patches, in up to 80% of the computers, within 72 hours of the release of the production. That was a very massive benefit that we have seen. When I talk about the 80% endpoints, it is 100 or 200. I am talking about 25,000 endpoints."
"I like the processing feature on the product because it does everything at once, i.e, indexing, recovery, keyword searches, etc."
"The technical support is excellent."
"The most important feature we've found is the Enscripts. That is one powerful feature that I, personally, love to use."
"It indexes much faster, and is more reflexive because of the Enscripts."
"It speeds up the process, so I can meet my deadlines."
"Data Recovery: Its ability to repair damaged partitions and uncover hidden partitions from within the tool, and allow further analysis."
"The solution is very stable."
 

Cons

"It's very time-consuming to log support issues and the people that answer the tickets aren't very knowledgeable."
"Cortex XDR could be improved with more GUI features."
"It is not easy to sell Cortex XDR, not because it isn't a good tool. Its marketing needs to be improved."
"Initially, we got to have a lot of false positives when we onboarded, but nowadays it's quite smooth."
"There's room for improvement with Mac device installations, which can be challenging."
"We had a problem with getting our older endpoints up to date, but their newest updates have been really good. I've been pleased with it in terms of what our needs are. It's doing what we want it to do."
"The encryption is not up to the mark."
"While using Cortex, I noticed some aspects that could be improved, such as increasing the synchronization speed between XDR and Xnor."
"They need better integration."
"The console interface is not friendly, and requires training before using it in production."
"Maybe the online help could be improved. It'd be nice if you would have a lot more phrases and keywords that you could search for and find answers with the help."
"In-place and OS upgrades can be improved."
"I would like to see much better web reporting because as it is now, it's convoluted, basic, it's not modern, and there are limitations to it."
"I have concerns about BigFix's pricing, which I find to be slightly on the higher side."
"We need a much better multi-tenant option."
"The scalability of the web UI product doesn't scale to the size that we need for our implementation so it needs to expand. I would also like to see the capability to develop on the back of the web UI capability. There are lots of web features and integrations that we could do with web UI that it would be nice to be able to put on top of what's already there, rather than waiting for IBM to develop what we need."
"In the past, incident response time for tech support was slow."
"The reporting is a bit unreliable. It needs to be better."
"Ease of use and learning curve need improvement."
"I would like to see a capability to ingest and absorb more data. That would be really good. It currently is lacking this function."
"​Sometimes the application can take more time to complete the image processing or fail at the end of the process.​"
"There were minor UI bugs."
"We have come across problems with the end-case. We could not find an email discovery type of module and there was not flexibility with the email."
 

Pricing and Cost Advice

"The solution is expensive. It's pricing is on a yearly-basis."
"I am using the Community edition."
"The price of the product is not very economical."
"Every customer has to pay for a license because it doesn't work with what you get from a managed services provider."
"When we first bought it, it was a bit expensive, but it was worth it. The licensing was straightforward."
"I don't like that they have different types of licenses."
"It's about $55 per license on a yearly basis."
"Cortex XDR by Palo Alto Networks is an expensive solution."
"When purchasing, buying with other IBM tools provided us with a very good discount in pricing."
"The cost is slightly high."
"So, the pricing is slightly more expensive than the others. I have to keep buying licenses every time I add a new device."
"It is too costly. It is one of the best tools, but because of pricing, not all clients support it. Its licensing is on a yearly basis."
"You are charged per server and per workstation when using BigFix. ManageEngine is a lot cheaper than BigFix. There are some additional costs, such as support."
"The price is reasonable, but our customers find it expensive."
"Its price is very reasonable."
"The price of BigFix could be lower. However, I am always seeking a lower price."
"​The product is affordable and user-friendly.​"
"We have a license. And, we found the cost high. We contacted them and talked to them about the ratio of the US dollar versus the Indian rupee and then we came to a solution."
"EnCase is an affordable solution."
"We have a license. And, we found the cost high. We contacted them and talked to them about the ratio of the US dollar versus the Indian rupee and then we came to a solution."
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Top Industries

By visitors reading reviews
Computer Software Company
10%
Financial Services Firm
9%
Manufacturing Company
9%
Comms Service Provider
7%
Financial Services Firm
14%
Manufacturing Company
9%
Government
9%
Computer Software Company
7%
Performing Arts
14%
Government
10%
Financial Services Firm
10%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business44
Midsize Enterprise20
Large Enterprise47
By reviewers
Company SizeCount
Small Business30
Midsize Enterprise12
Large Enterprise67
By reviewers
Company SizeCount
Small Business2
Midsize Enterprise2
Large Enterprise3
 

Questions from the Community

Cortex XDR by Palo Alto vs. Sentinel One
Cortex XDR by Palo Alto vs. SentinelOne SentinelOne offers very detailed specifics with regard to risks or attacks. ...
Comparing CrowdStrike Falcon to Cortex XDR (Palo Alto)
Cortex XDR by Palo Alto vs. CrowdStrike Falcon Both Cortex XDR and Crowd Strike Falcon offer cloud-based solutions th...
How is Cortex XDR compared with Microsoft Defender?
Microsoft Defender for Endpoint is a cloud-delivered endpoint security solution. The tool reduces the attack surface,...
What do you like most about BigFix?
The most valuable features of the solution are Windows patching and the hardware and software inventory.
What is your experience regarding pricing and costs for BigFix?
The pricing is pretty good and now follows a subscription model similar to other major software solutions, making it ...
What needs improvement with BigFix?
I have concerns about BigFix's pricing, which I find to be slightly on the higher side. While it may not be the most ...
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Also Known As

Cyvera, Cortex XDR, Palo Alto Networks Traps
Tivoli Endpoint Manager
EnCase eDiscovery
 

Overview

 

Sample Customers

CBI Health Group, University Honda, VakifBank
US Foods, Penn State, St Vincent's Health US Foods, Sabadell Bank, SunTrust, Australia Sydney, Stemac, Capgemini, WNS Global Services, Jebsen & Jessen, CenterBeam, Strauss, Christian Hospital Centre, Brit Insurance, Career Education Corporation
Ontario Ministry of Government, Aerospace Company, Chesterfield Police Department
Find out what your peers are saying about BigFix vs. OpenText EnCase eDiscovery and other solutions. Updated: January 2020.
884,266 professionals have used our research since 2012.