ExtraHop Reveal(x) for IT Operations vs LogicMonitor comparison

ExtraHop Networks and LogicMonitor are both solutions in the Network Monitoring Software category. ExtraHop Networks is ranked #57 with an average rating of 7.0, while LogicMonitor is ranked #12 with an average rating of 9.0. ExtraHop Networks holds a 0.7% mindshare in NMS, compared to LogicMonitor’s 2.3% mindshare. Additionally, 100% of ExtraHop Networks users are willing to recommend the solution, compared to 100% of LogicMonitor users who would recommend it.

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Executive SummaryUpdated on Oct 10, 2024

ExtraHop Reveal(x) and LogicMonitor are IT performance monitoring products. ExtraHop is favored for pricing and support, while LogicMonitor is preferred for its robust feature set.

Features: ExtraHop Reveal(x) offers real-time threat detection, advanced packet capture capabilities, and enhanced IT security and visibility. LogicMonitor includes comprehensive integration capabilities, real-time alerts, and advanced data analytics.

Room for Improvement: ExtraHop could enhance its integration capabilities, offer more detailed analytics, and streamline user interface customization. LogicMonitor may improve network security features, reduce complexity in analytics presentation, and provide more flexible pricing options.

Ease of Deployment and Customer Service: ExtraHop provides a straightforward deployment with high-quality customer support, focusing on efficient installation. LogicMonitor offers a cloud-based model that simplifies deployment further, complemented by responsive customer service.

Pricing and ROI: ExtraHop Reveal(x) has competitive setup costs and emphasizes network security, offering strong ROI in threat management. LogicMonitor’s pricing reflects its feature-rich offering and promises long-term ROI through comprehensive monitoring solutions.

To learn more, read our detailed ExtraHop Reveal(x) for IT Operations vs. LogicMonitor Report (Updated: October 2024).

Buyer's Guide

ExtraHop Reveal(x) for IT Operations vs. LogicMonitor

October 2024

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Categories and Ranking

Juniper Mist Premium Analytics

Mindshare comparison

As of November 2024, in the Network Monitoring Software category, the mindshare of Juniper Mist Premium Analytics is 0.4%, up from 0.3% compared to the previous year. The mindshare of ExtraHop Reveal(x) for IT Operations is 0.7%, up from 0.6% compared to the previous year. The mindshare of LogicMonitor is 2.3%, down from 2.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software

Featured Reviews

ALEXANDRE VIANNA

CTO at Redeswirelessbrasil

May 3, 2024

Has a single dashboard, but is expensive

We use this solution to manage our mission environment The single dashboard is a valuable feature. The technical support needs improvement. The initial setup is straightforward. The solution is expensive. I rate the pricing an eight out of ten. Overall, I rate the solution a seven out of…

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Out West

Project Manager and IT Management Consultant at a integrator with 1,001-5,000 employees

Feb 27, 2023

Great for identifying application interdependencies with helpful support but needs better visualizations

We're just trying to identify the application interdependencies, which normally reside on different servers, including web servers, database servers, enterprise service bus, et cetera, up to your presentation layer before we start moving stuff around. Normally, the reason why we use these tools is to understand what assets we have, where they're deployed, and how they enter and operate before we decide to go move something from point A to point B. The solution is going to allow me to establish a wave or migration plan where you have different waves of migration and then you actually have move groups to try and get your application moved from A to B seamlessly. A to B could be on-premise to on-premise. It could be on-premise to cloud. Et cetera. The solution can tell me what components can I deploy, for example, into a cloud space, without having to refactor my applications since that can be quite time-consuming and costly.

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Henry-Steinhauer

Systems Engineer at LifePoint Health

Sep 21, 2022

They have an active community of users who are willing to share their experiences and how they have extended the solution to do unusual things.

We are a network of hospitals using the solution to monitor our network devices and all of the interfaces connected to them. It's predominantly instances of applications running on Windows Server. We use the Windows WMI for Windows Server stats. The IT directors at our hospitals use it, so we have…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The single dashboard is a valuable feature."

"We can manage the entire system across the network and troubleshoot the pain points."

"Wire data analytics."

"Not only can you look at the protocol import level. It also has a live PCAP analysis."

"This solution is more applications reference architecture focused. Its benefit is that it specializes in that space."

"The most valuable features are security detections, perimeter detection, dashboards, and alerts."

"The most valuable feature is the way it handles data, from Layer 2 up to Layer 7. We can see everything that happens in the network."

"There are many valuable features in this product, but probably the biggest is the customization capability it has."

"It's the depth of data that it gathers that I find really useful because there's nothing worse, when you're trying to find information about something or dig deeper into something, than hitting the bottom of the information really quickly and not having enough information to work with. With LogicMonitor, there is a load of information to dig through. It's a really good solution for that."

"We only have one monitoring tool, and that is LogicMonitor. It does pretty much everything we need under one roof. They are very good at rapidly releasing new features. It's not like we have to wait six months or a year between new features and data sources. There is very quick development. If there is something that doesn't do it for us, I know I can just raise it with support or our delivery representative, and there is a good chance that that will be looked at. If it's not too much effort, we will see it released in the next few months. So, the solution is very good from that perspective. We have everything in LogicMonitor."

"It is easy to set up and monitor an entire facility. This is crucial because we have around 80 facilities that require monitoring. LifePoint is a hub-and-spoke environment, so it is essential to understand all of the WAN interfaces."

"The concept of developing a dashboard template for ourselves, then cloning it for every single customer, and only having to change one piece of information, is a godsend. That's one of the strengths. We can develop a template that fits every customer and just change the information that is presented."

"LogicMonitor is good for getting a full view of your topologies. They have LiveMaps, which give you a visual representation of your infrastructure."

"The most valuable feature of LogicMonitor is the infrastructure monitoring capability."

"We get full visibility into whatever the customer wants us to monitor and we get it pretty rapidly. That is very important. Only having certain metrics that other platforms will give you out-of-the-box means you only get a small picture, a thumbnail picture. Whereas with LogicMonitor, you get the entire "eight by 10 picture", out-of-the-box. Rather than some availability metrics, you get everything. You get metrics on temperature, anything related to hardware failure, or up and down status."

"I really appreciate the reporting function because it allows me to create dashboards that will be emailed to me during the morning so that I have a complete overview of my client's health, within a specific time frame."

More LogicMonitor pros

Cons

"The Wi-Fi side needs improvement."

"The technical support needs improvement."

"They either have to go broad or decide what their bread and butter is and get really good at that."

"I would improve the Rule-Based Access Control (RBAC) by providing granular access control to the data."

"This solution would be improved if it had the ability to retain data longer."

"They have a new solution, ExtraHop Reveal(x), and I think it needs improvement."

"Network visibility is something that needs to be improved."

"We'd like to see a local presence within the region in order to have seamless service whether it's the support, the implementation, or professional services."

"Dashboarding capabilities could be enhanced. It is cumbersome, you must do it all at once, and then you must repeat the process every now and then."

"We are working with LogicMonitor to get flexibility to see the absolute running numbers, rather than doing an average. They can keep the average for customers who want it, but there should be a way to at least show the real numbers, which are coming every second on the screen."

"It needs better access for customizing and adding monitoring from the repository. That would be helpful. It seems like you have to search through the forums to figure out what specific pieces you need to get in for specific monitoring, if it's a nonstandard piece of equipment or process. You have to hunt and find certain elements to get them in place. If they could make it a bit easier rather having to find the right six-digit code to put in so it implements, that would be helpful."

"LogicMonitor should improve its logging features. It can become expensive and should be cost-effective. It would be great to see prebuilt templates for alerting methods in LogicMonitor that are similar to the prebuilt dashboards. Currently, users have to build their alerting configurations."

"One drawback of LogicMonitor is its licensing model, which requires an additional license for each module. For example, if you need to use Azure monitoring, you'll need an additional license on top of the base license."

"Role-based permissions could be better and updating modules could be smoother."

"One of the areas that I sometimes find confusing is the way that the data is presented. For example, a couple of weeks back I was looking at bandwidth utilization. That's quite a difficult thing to present, but they should try to dumb down how the data is presented and simplify what they're presenting."

"One thing I would like to see is parent/child relationships and the ability to build a "suppression parent/child." For example, If I know that a top gateway is offline and I can't talk to it anymore, and anything that's connected below it or to it is also going to be offline, there is no need to alarm on those. In that situation it should create one ticket or one alarm for the parent. I know they're working towards that with their mapping technology, but it's not quite to that level where you can build out alarm logic or a correlation logic like that."

More LogicMonitor cons

Pricing and Cost Advice

"The solution is expensive."

"The pricing is fair considering the value provided."

"The price of this solution for our environment is about £650,000 ($855,000 USD) for three years."

"The pricing is higher than other solutions, but with such good features, I think it's worth it."

"It's an enterprise-grade solution and competitively priced compared to the other solutions that are out there... Our organization is not huge, but LogicMonitor is worth every penny that we pay for it. I've never heard anyone say, "I'm not sure that we're getting good value for money from this product." It's integral to our business."

"We are on an enterprise license plan, we are paying $7.75 per device a month. That is for a commitment of 350 devices. Anything that is over the 350 is charged at 1.2 times the rate; 1.2 times $7.75 would be the overage charge. We are looking at increasing our commitment to either 450 or 500 devices. It changes our pricing if we go to 450 devices, bringing it from $7.75 down to $7.70. If we go for 500 devices, it brings it from $7.75 down to $7.50. We will probably factor in the volume discount drop from $7.75 to $7.50 in our decision of whether we uplift or not. We also have some cloud monitors, which are about $500 a month."

"It definitely pays for itself in the amount of time we're not spending with false errors or things that we haven't quite dealt with monitoring. It has been good cost-wise."

"In terms of pricing, I would rate LogicMonitor four out of five."

"I know we are saving at least several hundred thousand dollars in that we're not buying Cisco Prime."

"They are expensive for the cloud."

"The licensing side of things with LogicMonitor, is quite simple. It is one license per device. Recently, you have additional licenses with things, like LM Cloud, which does confuse things a bit. Because it's very hard to estimate how many licenses you're going to need until you're monitoring it, so it's quite hard through that process to give a customer price to say, "This is how much this services will cost.""

"As a managed service provider, we have the highest level of licensing that they offer, so we don't have any extra fees. I believe there are some add-ons for some of the lower tiers of LogicMonitor service, but that's not something that we use with our agreement."

More LogicMonitor pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

16%

Financial Services Firm

12%

Manufacturing Company

Government

Educational Organization

57%

Financial Services Firm

10%

Computer Software Company

Government

Computer Software Company

22%

Financial Services Firm

11%

Manufacturing Company

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Juniper Mist Premium Analytics?

We can manage the entire system across the network and troubleshoot the pain points.

See all answers

What is your experience regarding pricing and costs for Juniper Mist Premium Analytics?

The solution is expensive. I rate the pricing an eight out of ten.

See all answers

What needs improvement with Juniper Mist Premium Analytics?

The technical support needs improvement.

See all answers

What do you like most about ExtraHop Reveal(x) for IT Operations?

This solution is more applications reference architecture focused. Its benefit is that it specializes in that space.

See all answers

What is your experience regarding pricing and costs for ExtraHop Reveal(x) for IT Operations?

The pricing is somewhere in the middle. I't not cheap or expensive.

See all answers

What needs improvement with ExtraHop Reveal(x) for IT Operations?

What they can improve would be building a broader reach in terms of capabilities. At the same time, there are other t...

See all answers

What is the best network monitoring software for large enterprises?

It actually depends on the exact purpose or requirements. Some tools are better for only network devices while others...

See all answers

What do you like most about LogicMonitor?

LogicMonitor helps us prevent potential downtime. It's pretty good. It generates low-level warnings that aren't neces...

See all answers

What is your experience regarding pricing and costs for LogicMonitor?

The pricing can vary yearly or monthly, depending on the clients we're working with and their size and scale. For exa...

See all answers

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Compared 10% of the time

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Compared 8% of the time

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Compared 7% of the time

SCOM vs LogicMonitor

Compared 7% of the time

SolarWinds NPM vs LogicMonitor

Compared 6% of the time

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Product Reports

Buyer's Guide

Network Monitoring Software

November 2024

Download Juniper Mist Premium Analytics product report

Buyer's Guide

ExtraHop Reveal(x) for IT Operations

November 2024

ExtraHop Reveal(x) for IT Operations report

Download ExtraHop Reveal(x) for IT Operations product report

Buyer's Guide

LogicMonitor

October 2024

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Learn More

Juniper

ExtraHop Networks

LogicMonitor

Overview

Juniper Mist Premium Analytics is a comprehensive network analytics solution that provides organizations with valuable insights into their network performance and user experience. The primary use case of this product is to enable IT teams to proactively monitor, troubleshoot, and optimize their network infrastructure.

The most valuable functionality of Juniper Mist Premium Analytics is its AI-driven insights and recommendations. Leveraging machine learning algorithms, it analyzes vast amounts of network data to identify anomalies, predict potential issues, and suggest remediation actions. This proactive approach helps organizations minimize network downtime, improve user experience, and optimize network performance.

By providing real-time visibility into network performance, Juniper Mist Premium Analytics helps organizations quickly identify and resolve network issues. It offers detailed analytics on network traffic, application performance, and user behavior, allowing IT teams to pinpoint the root cause of problems and take immediate action. This not only reduces troubleshooting time but also enhances overall network reliability.

Furthermore, Juniper Mist Premium Analytics enables organizations to optimize their network infrastructure. It provides insights into network capacity utilization, application usage patterns, and user behavior, allowing IT teams to make informed decisions about network design, resource allocation, and capacity planning. This helps organizations to ensure that their network is efficiently utilized and can support the growing demands of their users.

The ExtraHop Application Performance Management Solution Delivers Unified Visibility Across the IT Environment w/ Proactive Alerts & Accelerated Troubleshooting

LogicMonitor provides infrastructure and network monitoring, alerting, and reporting across environments like AWS, Azure, and on-premises.

LogicMonitor aids businesses and managed service providers in maintaining system health, performance, and availability. It supports various technologies including Citrix, Cisco Voice systems, operating systems, virtual machines, and network devices. Businesses benefit from dashboards and data insights for proactive management, customizable data sources, and integration with third-party applications like Slack or ServiceNow. AI technology enhances monitoring capabilities by recognizing normal behavior and updating monitored elements, while multiple monitoring features consolidate data sources into one interface.

What are LogicMonitor's key features?

Dashboards: Instant, interactive access to data for easy monitoring.
Customizable Data Sources: Robust, adaptable monitoring with logic modules.
Granular Alert Tuning: Enhances issue identification and resolution.
Reporting Capabilities: Detailed oversight and forecasting.
Third-Party Integration: Expands functionality with applications like Slack and ServiceNow.
AI Technology: Recognizes normal behavior and updates monitored elements.
Consolidated Monitoring: Combines diverse data sources into a single interface.

What benefits or ROI should users expect?

System Health: Ensures optimal system performance and availability.
Data Insights: Facilitates proactive management with comprehensive data.
Scalability: Adapts to different environments and technologies.
Efficiency: Streamlines monitoring with a single, efficient interface.
Predictive Analysis: Provides detailed oversight and accurate forecasting.

LogicMonitor is utilized across diverse industries by managed service providers to ensure seamless monitoring and management of clients' systems. This includes application performance monitoring, manual topology mapping, SLA calculations, and improvement of role-based permissions. Companies also seek enhanced resources view, better collector upgrade processes, and streamlined customization for monitoring from the repository.

Sample Customers

Information Not Available

Alaska Airlines, bet365, Concur, McKesson, Microsoft, Morgan Stanley, Practice Fusion, Seattle Children's Hospital, Steward Health Care System

Kayak, Zendesk, Ted Baker, Trulia, Sophos, iVision, TekLinks, Siemens

Buyer's Guide

ExtraHop Reveal(x) for IT Operations vs. LogicMonitor

October 2024

Free Report: ExtraHop Reveal(x) for IT Operations vs. LogicMonitor

Find out what your peers are saying about ExtraHop Reveal(x) for IT Operations vs. LogicMonitor and other solutions. Updated: October 2024.

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