Flexera Cloud Management Platform and Freshservice are competitive solutions in cloud management and IT service management, respectively. Flexera CMP is more advanced in cloud optimization tools, while Freshservice is preferred for comprehensive IT service management.
Features: Flexera CMP offers comprehensive cloud cost management, optimization, and compliance capabilities. Freshservice provides incident management, asset discovery, and automation to enhance IT service management.
Room for Improvement: Flexera CMP could improve in simplifying its configuration process, expanding integration capabilities, and enhancing user interface intuitiveness. Freshservice may benefit from greater customization options, better performance analytics, and enhanced AI functionalities.
Ease of Deployment and Customer Service: Flexera CMP provides a flexible deployment model suited for complex cloud environments, though it may require intricate configuration. Freshservice offers an intuitive SaaS deployment that simplifies the setup process and excels in customer support, making it attractive for IT departments.
Pricing and ROI: Flexera CMP involves higher upfront costs but offers substantial ROI through cloud cost savings and optimization. Freshservice features a straightforward pricing structure with lower initial costs, providing a quicker ROI focused on IT service efficiency.
However, they have improved over the period of two years.
We had a good experience with customer service, receiving a positive response from technical support.
Freshservice is easy to use for scalability.
Freshservice is quite stable as they host it on AWS.
Freshservice provides a stable environment for our needs.
There's limited experience with the CMDB or asset management features.
Asset management can definitely be improved because it doesn't pick up every single device on the network or every single piece of information.
There is a need for improvement in terms of automatic escalation to the next level if an issue is not resolved.
The solution offers flat licensing and appears to be cost-effective.
We pay a certain amount annually for the number of users, and as users increase, the cost increases.
Incident management is very helpful, and the system is straightforward, making it easy to use for our enterprise-level company.
The most valuable features include ticket routing, automation in triage, data control, and flat licensing.
IBM Turbonomic offers automation, planning, and right-sizing recommendations to streamline resource management, improve efficiencies, and optimize costs across virtualized environments and cloud platforms.
IBM Turbonomic is valued for its capability to optimize resource allocation and monitor virtual environments efficiently. It facilitates automated decision-making in VM sizing, load balancing, and cost optimization for both on-premises and cloud deployments. Users can leverage insights for workload placement, ensure peak performance assurance, and effectively right-size across VMware and Azure. The ongoing transition to HTML5 aims to improve visual and navigational ease, while expanded reporting features are anticipated. Opportunities for improved training, documentation, and integrations enhance platform usability and functionality.
What Are the Key Features?In finance, IBM Turbonomic aids in maintaining platform efficiency during market fluctuations. Healthcare organizations leverage its capability for resource optimization during high-demand periods to enhance patient care support. Retailers use it for planning in peak seasons, ensuring resources align with fluctuating demand to maintain performance continuity.
Flexera Cloud Management Platform (CMP) optimizes cloud costs and resources while efficiently managing multi-cloud environments. Its features for monitoring and governance aid in compliance. Valued for integration capabilities and automation tools, Flexera CMP streamlines cloud operations.
Flexera Cloud Management Platform (CMP) excels in multi-cloud management, cost optimization, and automation. Users appreciate its detailed analytics and reporting features that effectively track usage and costs. The platform's flexibility in integrating with different cloud environments allows seamless operations across various services, while its governance and policy enforcement are significant strengths. However, some users note the need for better integration with additional cloud providers, a high installation complexity, and that the support documentation lacks depth. Reporting features could be more comprehensive, and scalability issues exist in larger environments. Frequent updates can sometimes disrupt ongoing activities.
What are the Key Features of Flexera CMP?Flexera Cloud Management Platform is utilized across numerous industries, including finance, healthcare, and technology, to manage multi-cloud setups. Financial institutions leverage its cost optimization features to streamline expenses. Healthcare providers use its governance tools to ensure strict compliance with regulations. Technology companies benefit from its automation capabilities, allowing them to focus on innovation while Flexera CMP handles cloud infrastructure tasks.
Freshservice is an intelligent, cloud-native service management solution. It provides efficiency and agility through AI to create a contextual and intelligent experience. The solution also empowers employees to work whenever and wherever they need to work. Freshservice powers integrations and workflows at the enterprise scale, building upon an open platform and marketplace with connectors and APIs that you can extend and customize.
Freshservice Features
Freshservice has many valuable key features. Some of the most useful ones include:
Freshservice Benefits
There are many benefits to implementing Freshservice. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Below are some reviews and helpful feedback written by PeerSpot users currently using the Freshservice solution.
A Senior Helpdesk at a non-profit says, “I like the workflow automation capabilities, where based upon certain actions, it will automatically go and route tickets to a particular person. It is fairly user-friendly.”
PeerSpot user Cesar Q., CIO at Grupo Kasto, mentions, “The analytics are very good. The solution offers very nice incident management. The overall functionality of the product is excellent. The change management is helpful. They have an agent that we installed in every single asset. We have the inventory for all assets automatically. Contract management is very valuable for us as an IT department, as we have the information for every single computer across the company. We are starting to use the project management aspects right now. We have different projects and we have all the information in the same solution, in the same place. It makes everything more centralized and easier to access. The user interface is very nice and the solution is easy to use. You don't need to be an expert in order to navigate around and use the product. You don't need to read a lot of manuals in order to figure everything out. It's pretty intuitive.”
A Network Analyst at a real estate/law firm shares, "We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system."
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