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Fortinet FortiAuthenticator vs Systancia Identity comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

Sentiment score
7.6
Omada Identity's technical support is praised for responsiveness, but outdated documentation and inconsistent response times pose challenges.
Sentiment score
8.3
Fortinet FortiAuthenticator's customer service is responsive and knowledgeable, but some users experience delays with complex issues.
No sentiment score available
We do not contact their technical support directly because we have a service agreement already in place with them with some dedicated and some non-dedicated resources.
At times, some technical staff lack knowledge, which delays issue resolution.
 

Room For Improvement

Sentiment score
4.6
Omada Identity needs UI improvements, better scalability, integration, documentation, and cost-effective upgrades, with enhanced API and automation.
Sentiment score
6.8
Fortinet FortiAuthenticator faces usability, integration, and support challenges, with users seeking easier updates, customization, automation, and better pricing.
No sentiment score available
The biggest issue, which is the reason why we are transitioning from their product to SailPoint, is the overall user experience.
The technical support could be improved as some staff lacks the necessary knowledge to assist effectively.
 

Scalability Issues

Sentiment score
8.1
Omada Identity is praised for its scalability in cloud and hybrid environments, despite minor performance and customization feedback.
Sentiment score
8.0
Fortinet FortiAuthenticator offers scalable licensing for medium to enterprise use, praised for flexibility and effectiveness in various environments.
No sentiment score available
 

Setup Cost

No sentiment score available
Omada Identity offers cost-effective on-premises pricing, though cloud options are pricier, with flexible negotiations available for enterprises.
Sentiment score
4.8
Fortinet FortiAuthenticator is cost-effective with flexible licensing, though extra charges for features may apply, adapting to market trends.
No sentiment score available
 

Stability Issues

Sentiment score
7.6
Omada Identity is stable, with minimal issues, occasional bugs, and high ratings for reliability and performance.
Sentiment score
8.0
Fortinet FortiAuthenticator is stable and reliable with minor issues, improved by updates and support, offering room for improvement.
No sentiment score available
 

Valuable Features

Sentiment score
8.2
Omada Identity provides governance, customization, integration, and automation for efficient identity lifecycle management with advanced reporting and strong API connectivity.
Sentiment score
6.8
Fortinet FortiAuthenticator simplifies user authentication with robust features, seamless integration, and centralized identity management for enhanced security and efficiency.
No sentiment score available
Technically, the product does everything one would expect from an identity and access management platform.
We use multi-factor authentication for enhancing security.
 

Categories and Ranking

Omada Identity
Sponsored
Ranking in Identity Management (IM)
4th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
48
Ranking in other categories
User Provisioning Software (3rd), Customer Identity and Access Management (CIAM) (3rd)
Fortinet FortiAuthenticator
Ranking in Identity Management (IM)
7th
Average Rating
8.0
Reviews Sentiment
7.2
Number of Reviews
57
Ranking in other categories
Single Sign-On (SSO) (6th), Authentication Systems (3rd), Multi-Factor Authentication (MFA) (3rd)
Systancia Identity
Ranking in Identity Management (IM)
40th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
 

Featured Reviews

Espen Bago - PeerSpot reviewer
Has the ability to give people access, but it should include more analytics capabilities
Omada Identity is quite good at providing a clear roadmap for getting additional features deployed. We've always been able to have good discussions with Omada's product managers about the features we would like to have. It's a good environment for discussion, and I've heard from others that Omada is good at listening to customers and getting features into production within a year or so. Omada partially helped us to deploy IGA. However, the company I was working for needed to take more charge and do things a bit differently. It was not possible for Omada to do that for us. Omada did help, and it was not Omada's fault that it took longer. It's too early to say if the solution's identity analytics has affected the manual overhead involved with our identity management. It should have had a positive effect because it should be easier to request more things automatically. Since that's not in production yet, we couldn't measure the effect, but it looked promising. Our Omada solution is set up to remove an employee's access as soon as that employee leaves our organization. This setup has positively affected our organization's security because we have less overall access. Omada Identity was deployed as a SaaS solution in our organization. I think Omada Identity is flexible enough to be used by both smaller and bigger companies. Based on what I've seen, Omada's out-of-the-box connectors are more than sufficient. I advise users to assess their data quality and make a clear cleanup plan before using the solution because Omada is not well-suited as a cleanup tool. Overall, I rate Omada Identity a seven out of ten.
Rias_Majeed - PeerSpot reviewer
Once configured properly, it runs smoothly with minimal potential for misconfiguration and enhances security by providing two-factor authentication
Customer service and support are helpful, but in the last few years, I've found that the first-level support isn't able to understand the issue. They escalate to the tier-two level, who are able to resolve it. On the first level, it takes time. Maybe they have grown too big and aren't able to give each network the unique attention it deserves. We customize some implementations, and at that time, they're not able to help because the people supporting are new and not from the field. The training seems fine, but in practice, it's different. Their support is not that great anymore. A little arrogance is there. It doesn't qualify them very well if there's arrogance in their communication. They do not understand the issue. That's why you're coming back to support. For example, one issue I'm facing is when a person leaves the organization without handing over details. They'll send an email to that person, but that person is not available. How are you going to access this email? These are a few instances where we are finding it difficult, and they take more than a week or two to resolve some issues. Their support used to be very good, but now that they're on top, they're not as responsive at the first-level support.
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Top Industries

By visitors reading reviews
Financial Services Firm
17%
Computer Software Company
13%
Manufacturing Company
8%
Government
7%
Computer Software Company
19%
Government
8%
Financial Services Firm
8%
Comms Service Provider
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Omada Identity?
We don't have to go in and do a lot of the work that we did before. It may have saved us somewhere in the range of 10...
What needs improvement with Omada Identity?
There are some technical bits and pieces that we have looked at that could be better. For instance, when you do a rec...
What is your primary use case for Omada Identity?
We wanted a solution that could help us make HR the master of identities. We wanted a solution that could take that d...
What is your experience regarding pricing and costs for Fortinet FortiAuthenticator?
The pricing is about three on a scale where ten is low. Pricing should be more flexible.
What needs improvement with Fortinet FortiAuthenticator?
FortiAuthenticator should integrate with other applications. I currently use Google Authenticator and Office Authenti...
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Also Known As

Omada Identity Suite, Omada Identity Cloud
FortiAuthenticator
Systancia Avencis Hpliance
 

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Overview

 

Sample Customers

Bayer, ECCO Shoes, Vattenfall, NuStar Energy, Unicredit, Schiphol Group, BMW Group, Deutsche Leasing
Black Gold Regional Schools, Amadeus Hospitality, Jefferson County, Chunghwa Telecom, City of Boroondara, Dimension Data
SNCF, Foncia, Mulhouse Rehabilitation Center, Val d’Ariège Central Hospital, Royal Air Maroc
Find out what your peers are saying about Microsoft, SailPoint, One Identity and others in Identity Management (IM). Updated: October 2024.
816,406 professionals have used our research since 2012.