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Fortinet FortiAuthenticator vs Thales SafeNet Trusted Access comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Fortinet FortiAuthenticator
Ranking in Single Sign-On (SSO)
6th
Average Rating
8.0
Reviews Sentiment
7.0
Number of Reviews
60
Ranking in other categories
Authentication Systems (4th), Identity Management (IM) (9th), Multi-Factor Authentication (MFA) (3rd)
Thales SafeNet Trusted Access
Ranking in Single Sign-On (SSO)
20th
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
3
Ranking in other categories
Identity and Access Management as a Service (IDaaS) (IAMaaS) (27th), Access Management (21st)
 

Mindshare comparison

As of March 2025, in the Single Sign-On (SSO) category, the mindshare of Fortinet FortiAuthenticator is 7.8%, down from 8.0% compared to the previous year. The mindshare of Thales SafeNet Trusted Access is 0.9%, down from 1.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Single Sign-On (SSO)
 

Featured Reviews

Rias Majeed - PeerSpot reviewer
Once configured properly, it runs smoothly with minimal potential for misconfiguration and enhances security by providing two-factor authentication
Customer service and support are helpful, but in the last few years, I've found that the first-level support isn't able to understand the issue. They escalate to the tier-two level, who are able to resolve it. On the first level, it takes time. Maybe they have grown too big and aren't able to give each network the unique attention it deserves. We customize some implementations, and at that time, they're not able to help because the people supporting are new and not from the field. The training seems fine, but in practice, it's different. Their support is not that great anymore. A little arrogance is there. It doesn't qualify them very well if there's arrogance in their communication. They do not understand the issue. That's why you're coming back to support. For example, one issue I'm facing is when a person leaves the organization without handing over details. They'll send an email to that person, but that person is not available. How are you going to access this email? These are a few instances where we are finding it difficult, and they take more than a week or two to resolve some issues. Their support used to be very good, but now that they're on top, they're not as responsive at the first-level support.
GauravMathur - PeerSpot reviewer
Simple to use, easy to set up, and performs well
I'm not saying that we want to switch the product, however, since the requirement has increased, we are looking at other options that may be better suited. The scalability may not there. We have a few specific use cases where we have to avoid the cloud. Especially in Europe, we're not allowed to carry their phone in factories. We need some sort of secure access solution. There's a dependency on Microsoft Azure. I am paying to SafeNet and in parallel, I also need to pay Microsoft to use the same service. That makes no sense, to pay double. If they could do something about it, that would be very good.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"FortiAuthenticator is a very good solution. It is all jury-based. FortiAuthenticator is very easy for anyone to understand how it works and be able to take action."
"We have not had issues with Fortinet FortiAuthenticator. It is stable."
"The initial setup is very easy."
"For someone concerned with multifactor authentication, I'm satisfied with the product."
"Fortinet FortiAuthenticator is an easy-to-use solution."
"I appreciate its ability to provide multi-factor authentication, but it's primarily focused on this function."
"The most valuable feature I find in FortiAuthenticator is web filtering."
"The solution is easy to learn and makes it easy for our users to add FortiToken. It's very easy to integrate if you have other Fortinet devices."
"The interface is easy to use."
"The solution is simple to use."
"The validation and integrity features of the endpoint are great."
 

Cons

"The hardware aspect of the solution could be improved. We are not really able to understand the hardware capabilities of the device."
"I don't have any issues with this solution, but it may need a better, more user-friendly interface or better design of the platform."
"The GUI is on the older side but I'm sure that it will be upgraded soon. It works, but it looks a little dated."
"The only issue I encounter is that when not using FortiAuthenticator for an extended period, it's typical to encounter some obstacles in the configuration process that you need to address."
"The stability of Fortinet FortiAuthenticator is rated as six out of ten, indicating some instability issues."
"One thing I dislike is that if you have the software authenticator on a mobile device and that device is lost, it's difficult to remove."
"There are some protocols, such as SHA and SHA-2, that are not supported."
"We've had some issues with integration."
"SafeNet's reporting and monitoring features could be improved."
"Lacks the ability to integrate network monitoring solutions and authenticate the app users."
"There's a dependency on Microsoft Azure."
 

Pricing and Cost Advice

"It is usually cheap. Without a license, you can use some basic features. You can buy a 20-year license and implement the solution once."
"The cost of the license could be less expensive. The license is paid on a yearly basis."
"The licensing structure is cost-effective for us compared to some of the other solutions that have recurring monthly costs."
"We pay for licensing on a yearly basis."
"I price of the solution is expensive."
"I rate its pricing a three to five out of ten."
"The product could be more competitively priced."
"I rate the price of Fortinet FortiAuthenticator a three out of five."
Information not available
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Top Industries

By visitors reading reviews
Computer Software Company
18%
Financial Services Firm
9%
Comms Service Provider
8%
Government
8%
Educational Organization
50%
Government
7%
Computer Software Company
7%
Manufacturing Company
4%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Fortinet FortiAuthenticator?
The cost of FortiAuthenticator is rated high due to market conditions. Nevertheless, I rated its cost an eight on a scale of one to ten.
What needs improvement with Fortinet FortiAuthenticator?
The technical support could be improved as some staff lacks the necessary knowledge to assist effectively.
Ask a question
Earn 20 points
 

Also Known As

FortiAuthenticator
SafeNet Trusted Access, Gemalto SafeNet Trusted Access
 

Overview

 

Sample Customers

Black Gold Regional Schools, Amadeus Hospitality, Jefferson County, Chunghwa Telecom, City of Boroondara, Dimension Data
IBM, Western Union, Vanderbilt University Medical Centre, Novartis, and AT&T.
Find out what your peers are saying about Fortinet FortiAuthenticator vs. Thales SafeNet Trusted Access and other solutions. Updated: March 2025.
841,004 professionals have used our research since 2012.