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Fortinet FortiAuthenticator vs Thales SafeNet Trusted Access comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Fortinet FortiAuthenticator
Ranking in Single Sign-On (SSO)
6th
Average Rating
8.0
Reviews Sentiment
6.9
Number of Reviews
59
Ranking in other categories
Authentication Systems (4th), Identity Management (IM) (9th), Multi-Factor Authentication (MFA) (3rd)
Thales SafeNet Trusted Access
Ranking in Single Sign-On (SSO)
20th
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
3
Ranking in other categories
Identity and Access Management as a Service (IDaaS) (IAMaaS) (27th), Access Management (21st)
 

Mindshare comparison

As of February 2025, in the Single Sign-On (SSO) category, the mindshare of Fortinet FortiAuthenticator is 7.9%, up from 7.9% compared to the previous year. The mindshare of Thales SafeNet Trusted Access is 0.9%, down from 1.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Single Sign-On (SSO)
 

Featured Reviews

Rias Majeed - PeerSpot reviewer
Once configured properly, it runs smoothly with minimal potential for misconfiguration and enhances security by providing two-factor authentication
Customer service and support are helpful, but in the last few years, I've found that the first-level support isn't able to understand the issue. They escalate to the tier-two level, who are able to resolve it. On the first level, it takes time. Maybe they have grown too big and aren't able to give each network the unique attention it deserves. We customize some implementations, and at that time, they're not able to help because the people supporting are new and not from the field. The training seems fine, but in practice, it's different. Their support is not that great anymore. A little arrogance is there. It doesn't qualify them very well if there's arrogance in their communication. They do not understand the issue. That's why you're coming back to support. For example, one issue I'm facing is when a person leaves the organization without handing over details. They'll send an email to that person, but that person is not available. How are you going to access this email? These are a few instances where we are finding it difficult, and they take more than a week or two to resolve some issues. Their support used to be very good, but now that they're on top, they're not as responsive at the first-level support.
GauravMathur - PeerSpot reviewer
Simple to use, easy to set up, and performs well
I'm not saying that we want to switch the product, however, since the requirement has increased, we are looking at other options that may be better suited. The scalability may not there. We have a few specific use cases where we have to avoid the cloud. Especially in Europe, we're not allowed to carry their phone in factories. We need some sort of secure access solution. There's a dependency on Microsoft Azure. I am paying to SafeNet and in parallel, I also need to pay Microsoft to use the same service. That makes no sense, to pay double. If they could do something about it, that would be very good.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature is the OTP on the mobile phone."
"The initial setup is very easy."
"The product is stable and reliable."
"The feature I value the most is the one-time passwords because it helps to authenticate users so you know the timing of their usage."
"The tool's most valuable features are push notifications and integration with the FortiGate firewall. Push notifications provide an instant acceptance mechanism. When customers try to access SSL VPN, the solution sends a push notification to their mobile phone, and they can easily approve the access. The integration with FortiGate firewall is very easy if our customers use FortiGate for their firewall."
"The most valuable feature of the solution is RADIUS service and the social network integration feature."
"The ease of use is really nice. Using Authenticator, I've been able to actually work better on my authentication due to the fact that I have a single fabric to authenticate control from my firewall and on my access points. Authentication takes place from this area."
"We use this product for SSL two-factor authentication and FortiToken management."
"The solution is simple to use."
"The interface is easy to use."
"The validation and integrity features of the endpoint are great."
 

Cons

"I would like to see more support from Fortinet with tech support people who have as much expertise on the authenticator as they do on their firewalls."
"Integration with some other enterprise applications could be improved."
"I don't have any issues with this solution, but it may need a better, more user-friendly interface or better design of the platform."
"No SMS gateway from the ISP"
"We have issues with HA (high availability). These should be addressed in future releases."
"It would be helpful to receive a code by yourself for authentication instead of it registered to a phone."
"I would like to see integration and customization capabilities with the end-user portal to solve authentication issues with diverse implementation scenarios."
"The hardware aspect of the solution could be improved. We are not really able to understand the hardware capabilities of the device."
"Lacks the ability to integrate network monitoring solutions and authenticate the app users."
"There's a dependency on Microsoft Azure."
"SafeNet's reporting and monitoring features could be improved."
 

Pricing and Cost Advice

"I rate its pricing a three to five out of ten."
"The product could be more competitively priced."
"The platform is cost-effective as it does not require a separate license for SD-WAN functionality."
"We pay for licensing on a yearly basis."
"It is usually cheap. Without a license, you can use some basic features. You can buy a 20-year license and implement the solution once."
"The price seems okay. It's not that expensive compared to other authenticators."
"The customers need to pay for licenses, and some pay on a yearly basis while others pay on a three-yearly or five-yearly basis. Also, it is not an expensive solution."
"Between paying them to help with the configuration, the box itself, and the support, it came to like $12,500, including a three-year service agreement."
Information not available
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Top Industries

By visitors reading reviews
Computer Software Company
18%
Financial Services Firm
9%
Comms Service Provider
8%
Government
8%
Educational Organization
51%
Computer Software Company
7%
Government
7%
Manufacturing Company
4%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Fortinet FortiAuthenticator?
The cost of FortiAuthenticator is rated high due to market conditions. Nevertheless, I rated its cost an eight on a scale of one to ten.
What needs improvement with Fortinet FortiAuthenticator?
The technical support could be improved as some staff lacks the necessary knowledge to assist effectively.
Ask a question
Earn 20 points
 

Also Known As

FortiAuthenticator
SafeNet Trusted Access, Gemalto SafeNet Trusted Access
 

Overview

 

Sample Customers

Black Gold Regional Schools, Amadeus Hospitality, Jefferson County, Chunghwa Telecom, City of Boroondara, Dimension Data
IBM, Western Union, Vanderbilt University Medical Centre, Novartis, and AT&T.
Find out what your peers are saying about Fortinet FortiAuthenticator vs. Thales SafeNet Trusted Access and other solutions. Updated: January 2025.
838,640 professionals have used our research since 2012.