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JAMS vs UiPath Orchestrator comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 21, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.8
JAMS delivers significant ROI through automation, cost savings, and efficiency, doubling productivity and halving tool expenses.
Sentiment score
4.6
UiPath Orchestrator delivers ROI by enhancing efficiency, reducing overtime, and optimizing resources despite some uncertainty about its financial impact.
The design of JAMS makes it very easy to copy jobs and make minimal changes while ensuring functionality.
Cloud Engineer at a financial services firm with 501-1,000 employees
I would say we have seen a 30% return on investment because we had multiple tools in place previously, and now we have stopped using all those tools.
Consultant at HCLSoftware
The impact of UiPath Orchestrator's analytics on the decision-making process is important because it shortens the decision-making time, which helps customers.
Director - Enterprise & Govt. Business at Intellect Technolab
 

Customer Service

Sentiment score
6.7
JAMS customer support is renowned for responsiveness, expert problem-solving, and consistently excellent communication, making it a preferred service.
Sentiment score
6.7
UiPath Orchestrator support is knowledgeable but faces criticism for slow response times and occasional connectivity issues.
Their response is prompt, exemplifying how support should be.
Manager of Reliability Engineering and Security Operations at a computer software company with 501-1,000 employees
They are very quick to respond depending on the issue's severity.
System Engineer at a financial services firm with 1,001-5,000 employees
We contacted JAMS vendor, who guided us through the necessary steps, and after following their guidance, everything was resolved.
ETL Data Engineer at a tech vendor with 10,001+ employees
Their support teams are not sufficiently qualified to support us in our needs.
Sr. Manager, Digital Transformation at Raya Integration
It's on the better side, but still has room for improvement in the speed of response.
Director - Enterprise & Govt. Business at Intellect Technolab
I can give customer service an eight out of ten, though sometimes I find difficulties and have trouble finding support.
Senior Software QA Engineer at Promantus India Pvt Ltd
 

Scalability Issues

Sentiment score
6.6
JAMS efficiently scales to handle thousands of jobs daily, supporting diverse organizations, though licensing constraints can limit scalability.
Sentiment score
6.9
UiPath Orchestrator is scalable for varied enterprises, with user experiences differing based on infrastructure, configuration, and automation factors.
We might be underutilizing it, but as more jobs require processing, additional servers would be necessary.
System Engineer at a financial services firm with 1,001-5,000 employees
JAMS's scalability is noteworthy; we run 6,000 jobs per day without facing any problems.
Cloud Engineer at a financial services firm with 501-1,000 employees
For scalability, I would rate it as seven because when we have a huge volume, sometimes the tool is not so responsive.
Consultant at HCLSoftware
The solution's flexibility in integration and scheduling across different environments suggests good scalability.
Senior Technical Director at Globant
 

Stability Issues

Sentiment score
7.7
JAMS is praised for reliability, with minimal downtime and issues typically due to external factors, not the system itself.
Sentiment score
8.2
UiPath Orchestrator is rated highly for stability and reliability, with minimal integration problems and effective deployment capabilities.
We experience periods of major incidents annually due to capacity constraints, which result in job failures.
Manager of Reliability Engineering and Security Operations at a computer software company with 501-1,000 employees
Being on the new version, there's been zero downtime.
System Engineer at a financial services firm with 1,001-5,000 employees
The solution is stable and integrated well with other systems.
Senior Technical Director at Globant
We usually install UiPath on-premises, and then we proceed with web application automations, which has been easy.
Senior Software QA Engineer at Promantus India Pvt Ltd
 

Room For Improvement

Users seek improved search, interface, documentation, web-based client, AI integration, and performance optimization for JAMS software.
UiPath Orchestrator needs UI improvements, flexible automation, better pricing, intuitive features, effective support, and enhanced integration.
Another area for improvement would be the addition of source control for jobs internally, as this feature would solve several problems for me.
Manager of Reliability Engineering and Security Operations at a computer software company with 501-1,000 employees
A major improvement would be the integration of AI to help us accomplish various tasks.
System Engineer at a financial services firm with 1,001-5,000 employees
If around 5,000 or more jobs run at a time, JAMS slows down, and we have to wait around five to 10 minutes or restart JAMS scheduler services.
ETL Data Engineer at a tech vendor with 10,001+ employees
I would prefer if the tool was more intuitive and it is important to maintain simplicity instead of combining multiple functionalities, potentially through different licensing models to restrict features.
Senior Technical Director at Globant
UiPath Orchestrator setup is easy, but the settings could be made easier for other people to understand.
Senior Software QA Engineer at Promantus India Pvt Ltd
I am interested in seeing more features like document understanding and AI integration.
Senior System Engineer at NEC Vietnam
 

Setup Cost

JAMS offers cost-effective pricing, flexibility, and scalability, appreciated for affordability and comprehensive features compared to competitors.
UiPath Orchestrator is pricey but valuable, offering cost-effective options for large organizations with included cloud features.
The price is fair considering the functionality and importance of the tool, although the increase did unsettle our management.
System Engineer at a financial services firm with 1,001-5,000 employees
My thoughts on the pricing of JAMS are that I won't say it is cheap, but it is cost-efficient, and that should be acceptable.
Consultant at HCLSoftware
The pricing of UiPath Orchestrator is a bit high.
Sr. Manager, Digital Transformation at Raya Integration
Regarding licensing costs and setup costs, the pricing is on the higher side compared to other RPA solutions that are entering the market, which are much cheaper, and sometimes we cannot retain customers because of this.
Director - Enterprise & Govt. Business at Intellect Technolab
It would be beneficial for UiPath to further refine pricing, setup costs, and licensing by making their tool more intuitive and simplifying complex functionalities.
Senior Technical Director at Globant
 

Valuable Features

JAMS provides user-friendly, powerful automation with robust scheduling, error handling, and integration across platforms, enhancing productivity and reducing effort.
UiPath Orchestrator offers user-friendly interface, efficient scheduling, robust management, and AI features for seamless workflow automation and compliance.
JAMS has positively impacted my organization by completely removing the headache of scheduling jobs, not just for the organization but for all internal operations teams need.
Cloud Engineer at a financial services firm with 501-1,000 employees
JAMS helps centralize the management of jobs on all of my platforms and applications, which has helped my organization significantly.
Consultant at HCLSoftware
This efficient feature has been invaluable, enabling us to streamline our workflow and enhance productivity.
Manager of Reliability Engineering and Security Operations at a computer software company with 501-1,000 employees
The centralized nature of UiPath Orchestrator provides a seamless experience for managing automation processes.
Senior Technical Director at Globant
Compared to UiPath, there are many packages available to make automation easier, which is why I find UiPath to be the best.
Senior Software QA Engineer at Promantus India Pvt Ltd
We use UiPath Orchestrator to connect with different applications, extract and analyze data by specific criteria, and send emails.
Senior System Engineer at NEC Vietnam
 

Categories and Ranking

JAMS
Ranking in Workload Automation
3rd
Average Rating
8.8
Reviews Sentiment
6.9
Number of Reviews
38
Ranking in other categories
No ranking in other categories
UiPath Orchestrator
Ranking in Workload Automation
7th
Average Rating
8.2
Reviews Sentiment
6.6
Number of Reviews
35
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of February 2026, in the Workload Automation category, the mindshare of JAMS is 2.8%, up from 1.7% compared to the previous year. The mindshare of UiPath Orchestrator is 1.2%, up from 0.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Workload Automation Market Share Distribution
ProductMarket Share (%)
JAMS2.8%
UiPath Orchestrator1.2%
Other96.0%
Workload Automation
 

Featured Reviews

reviewer2770605 - PeerSpot reviewer
Cloud Engineer at a financial services firm with 501-1,000 employees
Has streamlined complex job scheduling across scripting languages while reducing manual effort
JAMS could be improved with a web client that is accessible and as fast as a normal website, eliminating the need to RDP to the servers to access the JAMS client. A functionality running on the JAMS server to continuously check the JAMS agents would ensure they are working properly. If an agent is not responding, a feature to restart the service from the job server machine would be beneficial. The upgrade process, particularly when switching from V6 to V7, could be clearer in terms of documentation, ideally with screenshots showing exactly what needs to be done on each screen.
Manikandan Ramanujam - PeerSpot reviewer
Senior Software QA Engineer at Promantus India Pvt Ltd
Have managed deployments with minimal hiccups and simplified job scheduling through intuitive interface
Scheduling and running jobs is valuable because it simplifies automation. You just need to connect the bot and you can run it easily. For example, with Selenium automation, I tried Automation Anywhere, but I did not see many packages available in Automation Anywhere. Compared to UiPath, there are many packages available to make automation easier, which is why I find UiPath to be the best. Another valuable feature is the ability to give access to people in UiPath Orchestrator at the organization level. They can log in and see the information themselves, which provides transparency to the people and helps with visibility.
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Top Industries

By visitors reading reviews
Financial Services Firm
15%
Manufacturing Company
11%
Computer Software Company
10%
Healthcare Company
5%
Financial Services Firm
13%
Computer Software Company
12%
Manufacturing Company
10%
Performing Arts
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise8
Large Enterprise19
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise8
Large Enterprise20
 

Questions from the Community

What do you like most about JAMS?
I find the historical tracking feature of JAMS invaluable for reviewing past events.
What is your experience regarding pricing and costs for JAMS?
They recently switched to subscription-based pricing, which increased. The price is fair considering the functionality and importance of the tool, although the increase did unsettle our management.
What needs improvement with JAMS?
As far as we are using JAMS version 6, it looks good and there is nothing major to add about it. Everything is functioning properly. From the past three years, it has remained the same, but sometim...
What do you like most about UiPath Orchestrator?
Using UiPath Orchestrator, we can deploy tasks across different environments, including virtual machines, for both attended and unattended processes.
What is your experience regarding pricing and costs for UiPath Orchestrator?
Regarding licensing costs and setup costs, the pricing is on the higher side compared to other RPA solutions that are entering the market, which are much cheaper, and sometimes we cannot retain cus...
What needs improvement with UiPath Orchestrator?
At the account level, I think UiPath Orchestrator could provide some additional options. The account setup and organization page setup are a little difficult. When we do the organization setups, I ...
 

Interactive Demo

Demo not available
 

Overview

 

Sample Customers

Teradata, Arconic, General Dynamics, Yum!, CVS Health, Comcast, Ghiradelli, & Boston’s Children’s Hospital
Information Not Available
Find out what your peers are saying about JAMS vs. UiPath Orchestrator and other solutions. Updated: January 2026.
882,260 professionals have used our research since 2012.