Freshservice and HPE OneSphere are competing in cloud management and IT service management. Freshservice has an advantage in pricing and customer support, appealing for cost-effectiveness and ease of use. HPE OneSphere, however, stands out with its advanced feature set, making it suitable for complex cloud environments despite its higher price.
Features: Freshservice provides an intuitive platform with automated workflows, a robust ticketing system, and asset management tools. These make it ideal for IT service management. HPE OneSphere offers extensive multi-cloud management, data analytics, and comprehensive governance features, which enable detailed resource monitoring and optimization.
Ease of Deployment and Customer Service: Freshservice offers a straightforward deployment process and strong customer support, highlighting its ease and efficiency. HPE OneSphere's deployment is more complex due to its advanced features and may require significant initial integration efforts. However, its extensive documentation and customer assistance provide satisfactory operational support.
Pricing and ROI: Freshservice is known for its approachable setup costs and favorable return on investment, with simple pricing tiers and efficiency gains in IT operations. HPE OneSphere has a higher initial cost but provides substantial ROI for companies needing comprehensive cloud management tools. Freshservice provides better cost clarity and quicker ROI for smaller setups, whereas HPE OneSphere is worthwhile for large-scale operations.
IBM Turbonomic offers automation, planning, and right-sizing recommendations to streamline resource management, improve efficiencies, and optimize costs across virtualized environments and cloud platforms.
IBM Turbonomic is valued for its capability to optimize resource allocation and monitor virtual environments efficiently. It facilitates automated decision-making in VM sizing, load balancing, and cost optimization for both on-premises and cloud deployments. Users can leverage insights for workload placement, ensure peak performance assurance, and effectively right-size across VMware and Azure. The ongoing transition to HTML5 aims to improve visual and navigational ease, while expanded reporting features are anticipated. Opportunities for improved training, documentation, and integrations enhance platform usability and functionality.
What Are the Key Features?In finance, IBM Turbonomic aids in maintaining platform efficiency during market fluctuations. Healthcare organizations leverage its capability for resource optimization during high-demand periods to enhance patient care support. Retailers use it for planning in peak seasons, ensuring resources align with fluctuating demand to maintain performance continuity.
Freshservice is an intelligent, cloud-native service management solution. It provides efficiency and agility through AI to create a contextual and intelligent experience. The solution also empowers employees to work whenever and wherever they need to work. Freshservice powers integrations and workflows at the enterprise scale, building upon an open platform and marketplace with connectors and APIs that you can extend and customize.
Freshservice Features
Freshservice has many valuable key features. Some of the most useful ones include:
Freshservice Benefits
There are many benefits to implementing Freshservice. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Below are some reviews and helpful feedback written by PeerSpot users currently using the Freshservice solution.
A Senior Helpdesk at a non-profit says, “I like the workflow automation capabilities, where based upon certain actions, it will automatically go and route tickets to a particular person. It is fairly user-friendly.”
PeerSpot user Cesar Q., CIO at Grupo Kasto, mentions, “The analytics are very good. The solution offers very nice incident management. The overall functionality of the product is excellent. The change management is helpful. They have an agent that we installed in every single asset. We have the inventory for all assets automatically. Contract management is very valuable for us as an IT department, as we have the information for every single computer across the company. We are starting to use the project management aspects right now. We have different projects and we have all the information in the same solution, in the same place. It makes everything more centralized and easier to access. The user interface is very nice and the solution is easy to use. You don't need to be an expert in order to navigate around and use the product. You don't need to read a lot of manuals in order to figure everything out. It's pretty intuitive.”
A Network Analyst at a real estate/law firm shares, "We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system."
HPE OneSphere is a multi-cloud management service that unifies management across different public clouds, on-premise private clouds and software-defined infrastructure.
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