Freshservice and VMware Tanzu Platform compete in IT service management and Kubernetes management, respectively. Based on feature offerings, Freshservice holds an edge in easy implementation and customization, while VMware Tanzu excels in comprehensive Kubernetes management.
Features: Freshservice offers robust integration capabilities, intuitive setup, and dynamic management features with customizable workflows and timely automated triggers. Users appreciate its simplicity in implementation. VMware Tanzu Platform provides centralized management for Kubernetes clusters, efficient container orchestration, and integrates well with VMware products, offering monitoring, lifecycle management, and multi-cloud compatibility.
Room for Improvement: Freshservice could enhance its technical capabilities, improve chat functionalities, and provide better workflow customization. There's also room for better reporting and project management. VMware Tanzu Platform needs better integration with other cloud providers, improved usability for non-Linux users, and its graphical interface and pricing models need enhancements.
Ease of Deployment and Customer Service: Freshservice offers quick deployment across cloud environments but faces mixed reviews on customer support regarding response times and issue resolutions. VMware Tanzu Platform supports hybrid and multi-cloud deployments with positive feedback on availability but could improve customer support's responsiveness and accessibility.
Pricing and ROI: Freshservice is generally considered affordable with flexible pricing models, though perceived as expensive by some users based on location and features. It provides good value and efficient asset management, achieving ROI quickly. VMware Tanzu Platform's pricing is higher, suitable for larger organizations despite offering competitive discounts. Its ROI is positive, influenced by deployment scale and capabilities.
IBM Turbonomic offers automation, planning, and right-sizing recommendations to streamline resource management, improve efficiencies, and optimize costs across virtualized environments and cloud platforms.
IBM Turbonomic is valued for its capability to optimize resource allocation and monitor virtual environments efficiently. It facilitates automated decision-making in VM sizing, load balancing, and cost optimization for both on-premises and cloud deployments. Users can leverage insights for workload placement, ensure peak performance assurance, and effectively right-size across VMware and Azure. The ongoing transition to HTML5 aims to improve visual and navigational ease, while expanded reporting features are anticipated. Opportunities for improved training, documentation, and integrations enhance platform usability and functionality.
What Are the Key Features?In finance, IBM Turbonomic aids in maintaining platform efficiency during market fluctuations. Healthcare organizations leverage its capability for resource optimization during high-demand periods to enhance patient care support. Retailers use it for planning in peak seasons, ensuring resources align with fluctuating demand to maintain performance continuity.
Freshservice is an intelligent, cloud-native service management solution. It provides efficiency and agility through AI to create a contextual and intelligent experience. The solution also empowers employees to work whenever and wherever they need to work. Freshservice powers integrations and workflows at the enterprise scale, building upon an open platform and marketplace with connectors and APIs that you can extend and customize.
Freshservice Features
Freshservice has many valuable key features. Some of the most useful ones include:
Freshservice Benefits
There are many benefits to implementing Freshservice. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Below are some reviews and helpful feedback written by PeerSpot users currently using the Freshservice solution.
A Senior Helpdesk at a non-profit says, “I like the workflow automation capabilities, where based upon certain actions, it will automatically go and route tickets to a particular person. It is fairly user-friendly.”
PeerSpot user Cesar Q., CIO at Grupo Kasto, mentions, “The analytics are very good. The solution offers very nice incident management. The overall functionality of the product is excellent. The change management is helpful. They have an agent that we installed in every single asset. We have the inventory for all assets automatically. Contract management is very valuable for us as an IT department, as we have the information for every single computer across the company. We are starting to use the project management aspects right now. We have different projects and we have all the information in the same solution, in the same place. It makes everything more centralized and easier to access. The user interface is very nice and the solution is easy to use. You don't need to be an expert in order to navigate around and use the product. You don't need to read a lot of manuals in order to figure everything out. It's pretty intuitive.”
A Network Analyst at a real estate/law firm shares, "We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system."
VMware Tanzu Platform is designed for cloud-native development and management of Kubernetes, CI/CD processes, microservices, and containerized workloads. It supports deployments both on cloud and on-premises, providing centralized management via Mission Control.
VMware Tanzu Platform offers seamless integration with vSphere, ESX, and vSAN, supporting centralized cluster management and lifecycle management. The platform provides a GUI for monitoring CI/CD pipelines and network policies, enhancing multi-tenancy and Day 2 operations. Users can easily manage Kubernetes clusters, monitor applications, and integrate with tools such as GitHub, GitLab, Cloud Foundry, and Azure. It ensures compliance and security for service providers, financial institutions, and businesses.
What are the key features of VMware Tanzu Platform?Industries such as financial institutions, service providers, and businesses requiring rigorous compliance and security deploy VMware Tanzu Platform. These entities benefit from centralized management, streamlined DevOps processes, and integrated tools, enhancing their capabilities in cloud-native developments and containerized workloads.
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