Freshservice and Zesty are competing in the IT service management space. Freshservice shows better pricing and support satisfaction, while Zesty's features appeal to those valuing advanced capabilities.
Features: Freshservice has robust automation, a modern ticketing system, and comprehensive asset management, perfect for efficient workflows. Zesty offers advanced analytics, cloud integration, and scalability, suitable for growth-focused, data-driven organizations.
Ease of Deployment and Customer Service: Freshservice provides easy navigation and responsive customer support for smooth implementation. Zesty has flexible deployment options but may require more support due to its complexity.
Pricing and ROI: Freshservice offers competitive pricing with rapid ROI, appealing to budget-conscious businesses. Zesty requires a higher initial investment, with extensive capabilities providing long-term value for those willing to invest in advanced functions.
IBM Turbonomic offers automation, planning, and right-sizing recommendations to streamline resource management, improve efficiencies, and optimize costs across virtualized environments and cloud platforms.
IBM Turbonomic is valued for its capability to optimize resource allocation and monitor virtual environments efficiently. It facilitates automated decision-making in VM sizing, load balancing, and cost optimization for both on-premises and cloud deployments. Users can leverage insights for workload placement, ensure peak performance assurance, and effectively right-size across VMware and Azure. The ongoing transition to HTML5 aims to improve visual and navigational ease, while expanded reporting features are anticipated. Opportunities for improved training, documentation, and integrations enhance platform usability and functionality.
What Are the Key Features?In finance, IBM Turbonomic aids in maintaining platform efficiency during market fluctuations. Healthcare organizations leverage its capability for resource optimization during high-demand periods to enhance patient care support. Retailers use it for planning in peak seasons, ensuring resources align with fluctuating demand to maintain performance continuity.
Freshservice is an intelligent, cloud-native service management solution. It provides efficiency and agility through AI to create a contextual and intelligent experience. The solution also empowers employees to work whenever and wherever they need to work. Freshservice powers integrations and workflows at the enterprise scale, building upon an open platform and marketplace with connectors and APIs that you can extend and customize.
Freshservice Features
Freshservice has many valuable key features. Some of the most useful ones include:
Freshservice Benefits
There are many benefits to implementing Freshservice. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Below are some reviews and helpful feedback written by PeerSpot users currently using the Freshservice solution.
A Senior Helpdesk at a non-profit says, “I like the workflow automation capabilities, where based upon certain actions, it will automatically go and route tickets to a particular person. It is fairly user-friendly.”
PeerSpot user Cesar Q., CIO at Grupo Kasto, mentions, “The analytics are very good. The solution offers very nice incident management. The overall functionality of the product is excellent. The change management is helpful. They have an agent that we installed in every single asset. We have the inventory for all assets automatically. Contract management is very valuable for us as an IT department, as we have the information for every single computer across the company. We are starting to use the project management aspects right now. We have different projects and we have all the information in the same solution, in the same place. It makes everything more centralized and easier to access. The user interface is very nice and the solution is easy to use. You don't need to be an expert in order to navigate around and use the product. You don't need to read a lot of manuals in order to figure everything out. It's pretty intuitive.”
A Network Analyst at a real estate/law firm shares, "We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system."
Zesty is used for optimizing cloud infrastructure costs, automating resource scaling, providing real-time visibility into spending, and managing unused resources efficiently. It helps maintain budget control while scaling operations, making cloud deployment cost-effective.
Zesty offers a comprehensive approach to cloud cost management, focusing on real-time optimization, resource scaling automation, and spending visibility. Designed to reduce wastage and ensure efficient cloud operations, it integrates seamlessly with existing systems, providing detailed analytics and actionable insights. Users find Zesty's intuitive dashboard and effective cost-saving tools instrumental in maintaining budget control. However, improvements are needed in performance speed, functionality, and support responsiveness. Limited customization options and insufficient onboarding resources also present challenges for new users.
What are Zesty's key features?Zesty is implemented across industries that demand efficient cloud cost management and resource optimization. For tech companies, it streamlines scalability and supports rapid growth without ballooning costs. Financial services use it for budget control and to maintain operational efficiency. Educational institutions benefit from its ability to manage large-scale deployments economically. Each industry finds Zesty's automation and analytics crucial for staying competitive and maintaining lean operations.
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