Genesys Cloud CX vs Siemens PLM TeamCenter comparison

The compared Genesys and Siemens solutions aren't in the same category. Genesys is ranked #1 in CCP , with an average rating of 8.7, and holds a 26.0% mindshare in the category. Siemens is ranked #2 in PT , with an average rating of 7.5, and holds a 14.7% mindshare. Additionally, 100% of Genesys users are willing to recommend the solution, compared to 100% of Siemens users who would recommend it.

Genesys Cloud CX

Read 12 Genesys Cloud CX reviews

1,377 Views
967 Comparison Views

100% willing to recommend

Siemens PLM TeamCenter

Read 3 Siemens PLM TeamCenter reviews

858 Views
587 Comparison Views

100% willing to recommend

Genesys Cloud CX

Siemens PLM TeamCenter

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Genesys Cloud CX and Siemens PLM TeamCenter based on real PeerSpot user reviews.

Find out what your peers are saying about Genesys, Amazon Web Services (AWS), Five9 and others in Contact Center Platforms.

To learn more, read our detailed Contact Center Platforms Report (Updated: December 2024).

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Contact Center Platforms

December 2024

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Categories and Ranking

Genesys Cloud CX

Average Rating

8.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Contact Center Platforms (1st), Workforce Engagement Management (1st), Customer Experience Management (3rd), Contact Center as a Service (CCaaS) (1st)

Siemens PLM TeamCenter

Average Rating

7.6

Number of Reviews

Ranking in other categories

PLM Tools (2nd), Collaborative Product Data Management (1st)

Mindshare comparison

Genesys Cloud CX and Siemens PLM TeamCenter aren’t in the same category and serve different purposes. Genesys Cloud CX is designed for Contact Center Platforms and holds a mindshare of 26.0%, down 29.1% compared to last year.
Siemens PLM TeamCenter, on the other hand, focuses on PLM Tools, holds 14.7% mindshare, up 11.5% since last year.

Contact Center Platforms

PLM Tools

Featured Reviews

ABHAY MISRA

Senior Principal Consultant at Moksa Technologies Pvt. Ltd.

Offers built-in AI functionality, broad third-party integrations, out-of-the-box AI features and designed specifically for contact centers

The best thing about Genesys Cloud CX is that it's designed specifically for contact centers and offers robust reporting capabilities. It also has a great marketplace for integrations with different third-party applications like Salesforce, Zendesk, and HubSpot. I appreciate how easy it is to integrate with Genesys and utilize its out-of-the-box AI features. Deployment and customization are also easy and straightforward. Furthermore, I like the intelligent routing in Genesys Cloud CX, along with the flexibility between skill-based and queue-based routing. These are valuable, contact-center-focused features. Finally, if the customer is already using AWS and has applications there, Genesys Cloud CX integrates easily with the AWS ecosystem.

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Naresh Kumar

Founder & Director at Hiindsight Group

It's good for highly complex enterprises in aerospace and defense

Setting up TeamCenter is complex. Every PLM is complex unless we're talking about cloud-based solutions, but those have fewer features. However, those are only suitable for small companies. The time needed to deploy depends on the expertise of the person installing it. We can do it in a couple of hours if it is an out-of-the-box installation. If customers deploy it themselves, it may take a few days. It also depends on the complexity of the system we are designing. The amount of employees needed also depends on the size of the company and its complexity. A massive company takes an army to run the solution, but a couple of people can make it work for a small company.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Genesys is brilliant concerning stability."

"The integration capabilities are very good. It is API-based and offers prebuilt integrations."

"Its comprehensive single application includes everything from reporting to IVR and workflows."

"What's most valuable in Genesys Cloud is that it's easier to use because everything is already built. Another valuable feature of Genesys Cloud is drag-and-drop."

"The most valuable features include being an omnichannel solution with customer journey insights, full reporting, and continuous updates based on consumer feedback through their portal."

"Genesys Cloud CX has very good training material and training – instructor-led training, self-paced training, and documentation – things are very organized and helpful."

"The integration of CTI within the IT system is a particularly valuable feature."

"Genesys Cloud is an excellent platform."

More Genesys Cloud CX pros

"I like the Teamcenter Requirements Manager. It also has a structure manager where you create an engineering bill of materials and manufacturing process planning. There is something like service lifecycle management. That is where the maintenance data is stored. There are multiple modules. ALM Polarion is also a Siemens solution. It is a separate product, but it's part of the Siemens portfolio."

"The product's most valuable features are patch and data management."

Cons

"Process automation in Genesys Cloud is an area for improvement. It's quite a new feature and still has room for improvement."

"The tool's pricing could be more flexible, and there should be clearer indications of consumption and fair usage policies."

"AI still needs improvement when it comes to predictive engagement."

"I would like to see some of that functionality or features from Genesys Engage added to Genesys Cloud."

"Issues can happen during technical troubleshooting, which is completely out of our hands compared to the on-premise solution."

"Their WFM product is still pretty immature."

"One area for improvement in Genesys Cloud is providing users with more autonomy in troubleshooting and accessing logs."

"There is room for improvement in the solution's pricing structure, as it is perceived to be less flexible than other solutions."

More Genesys Cloud CX cons

"The product's web interface and setup process could be better."

"This solution works, but it has many issues. Smaller companies are coming up the cloud-based PLM solutions that may replace larger PLM companies like PTC or Siemens in the future. It has some performance problems, and the maintenance is too expensive. Recently, we completed a project, and it cost almost $6 million to upgrade."

Pricing and Cost Advice

"I rate Genesys Cloud CX's pricing a one out of ten."

"The pricing is a bit expensive."

"Genesys Cloud has pay-as-you-go pricing, so it's much cheaper than the on-premises solution. Apart from the standard fees, my company pays for Genesys support."

"The cost depends on the type of license based on your organization's requirements and can get expensive."

"It is costly for small businesses."

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Top Industries

By visitors reading reviews

Educational Organization

21%

Financial Services Firm

12%

Computer Software Company

11%

Government

Manufacturing Company

22%

Computer Software Company

12%

Energy/Utilities Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

Which is better - Genesys Cloud or Amazon Connect?

Our organization ran comparison tests to determine whether the Genesys Cloud or Amazon Connect contact center management software was the better fit for us. We decided to go with Genesys Cloud. Ge...

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What do you like most about Genesys Cloud?

Genesys Cloud CX has very good training material and training – instructor-led training, self-paced training, and documentation – things are very organized and helpful.

See all answers

What is your experience regarding pricing and costs for Genesys Cloud?

Genesys' licensing model is flexible, though not the cheapest. Customers have seen benefits with global operations, increased security, and seamless remote working.

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What do you like most about Siemens PLM TeamCenter?

The product's most valuable features are patch and data management.

See all answers

What is your experience regarding pricing and costs for Siemens PLM TeamCenter?

I rate Siemens PLM TeamCenter an eight on pricing. It is costly for small businesses.

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What needs improvement with Siemens PLM TeamCenter?

The product's web interface and setup process could be better. Also, scalability and stability need to be improved. It could be easier to customize as well.

See all answers

Comparisons

Amazon Connect vs Genesys Cloud CX

Compared 18% of the time

Genesys PureConnect vs Genesys Cloud CX

Compared 11% of the time

NICE CXone vs Genesys Cloud CX

Compared 7% of the time

Five9 vs Genesys Cloud CX

Compared 6% of the time

Cisco Unified Contact Center Express vs Genesys Cloud CX

Compared 5% of the time

More Genesys Cloud CX Competitors

PIM vs Siemens PLM TeamCenter

Compared 21% of the time

Oracle Agile PLM vs Siemens PLM TeamCenter

Compared 17% of the time

PTC Windchill vs Siemens PLM TeamCenter

Compared 14% of the time

Aras Innovator vs Siemens PLM TeamCenter

Compared 12% of the time

Aras Impresa MRO vs Siemens PLM TeamCenter

Compared 3% of the time

More Siemens PLM TeamCenter Competitors

Product Reports

Buyer's Guide

Genesys Cloud CX

December 2024

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Buyer's Guide

Oracle Agile PLM vs. Siemens PLM TeamCenter

December 2024

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Also Known As

Genesys PureCloud, Genesys, Genesys Customer Interaction Management Platform, Interactive Intelligence PureCloud

PLM TeamCenter, Siemens TeamCenter

Learn More

Genesys

Siemens

Overview

Genesys Cloud CX is a comprehensive customer experience platform that enables businesses to deliver exceptional service across all channels.

With its advanced features like omnichannel routing, AI-powered chatbots, and real-time analytics, it empowers organizations to provide personalized and efficient customer interactions.

Teamcenter software is a modern, adaptable product lifecycle management (PLM) system that connects people and processes, across functional silos, with a digital thread for innovation. The unmatched breadth and depth of the Teamcenter portfolio means that you can solve more of the tough challenges required to develop highly successful products. From the easy, intuitive Teamcenter user interface, people across the organization can take part in the product development process more easily than ever before.

Sample Customers

1. Adobe 2. Airbnb 3. American Express 4. AT&T 5. BMW 6. Coca-Cola 7. Delta Air Lines 8. eBay 9. FedEx 10. General Electric 11. Hilton 12. IBM 13. Johnson & Johnson 14. Marriott International 15. Microsoft 16. Netflix 17. Nike 18. Oracle 19. PepsiCo 20. Procter & Gamble 21. Salesforce 22. Samsung 23. Siemens 24. Sony 25. Starbucks 26. Target 27. Toyota 28. Uber 29. Verizon 30. Visa 31. Walmart 32. Xerox

Grammer, Sparkonix, Avcon Controls, Brose Group, Schlatter, Solaris Bus & Coach, TMD Technologies, Metalfor

Buyer's Guide

Contact Center Platforms

December 2024

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We monitor all Contact Center Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.