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Genesys PureConnect vs Workforce Engagement Management comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Genesys PureConnect
Ranking in Workforce Engagement Management
4th
Average Rating
9.0
Reviews Sentiment
8.3
Number of Reviews
1
Ranking in other categories
Contact Center Infrastructure (9th), Unified Communications (8th), IP Telephony & Unified Communications (10th)
Workforce Engagement Manage...
Ranking in Workforce Engagement Management
13th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of April 2025, in the Workforce Engagement Management category, the mindshare of Genesys PureConnect is 10.4%, down from 17.5% compared to the previous year. The mindshare of Workforce Engagement Management is 0.5%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Workforce Engagement Management
 

Featured Reviews

Mohamed-Saber - PeerSpot reviewer
Provides great functionality
There are many use cases for Genesys, as it has almost all the channels needed to have a better customer experience which will increase customer satisfaction A most valuable feature is that it can be customized to meet all customer needs.  As of now, they are doing great in all areas and they…
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Top Industries

By visitors reading reviews
Computer Software Company
13%
Financial Services Firm
12%
Manufacturing Company
12%
Insurance Company
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Comparisons

 

Also Known As

Interactive Intelligence Customer Interaction Center, CIC
No data available
 

Overview

 

Sample Customers

Americas Credit Union, Nowa Era, ING Bank, SJ Traffic Control, Western & Southern Life, Thomas Cook Northern Europe, Raiffeisen Bank, T-Mobile Austria, BOS Bank, mBank, Lasik MD, Allianz, Memira, Goteborg Energi AB
Information Not Available
Find out what your peers are saying about Genesys, Five9, NICE and others in Workforce Engagement Management. Updated: April 2025.
849,475 professionals have used our research since 2012.