GoToMeeting vs Google Hangouts comparison

Google and GoTo are both solutions in the Virtual Meetings category. Google is ranked #5 with an average rating of 8.4, while GoTo is ranked #8 with an average rating of 8.0. Google holds a 0.4% mindshare in VM, compared to GoTo’s 3.5% mindshare. Additionally, 93% of Google users are willing to recommend the solution, compared to 88% of GoTo users who would recommend it.

Google Hangouts

Read 55 Google Hangouts reviews

1,698 Views
75 Comparison Views

93% willing to recommend

GoToMeeting

Read 26 GoToMeeting reviews

674 Views
338 Comparison Views

88% willing to recommend

Google Hangouts

GoToMeeting

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Feb 3, 2025

GoToMeeting and Google Hangouts are competitors in the online meeting space. GoToMeeting offers superior professional features and robust support, whereas Google Hangouts excels with its seamless integration with Google Workspace, making it ideal for existing Google ecosystem users.

Features: GoToMeeting offers HD video conferencing, in-session chat, and comprehensive presenter controls, while Google Hangouts provides seamless integration with Google Calendar, easy screen sharing, and a user-friendly interface that doesn't require additional accounts or IDs. GoToMeeting includes scheduling and meeting transcription capabilities, whereas Google Hangouts integrates easily with other Google services, features noise cancellation, and enables intuitive meeting setup.

Room for Improvement: GoToMeeting could improve by offering more extensive seamless integration with third-party applications and enhancing its user interface to be more intuitive. Additionally, increasing mobile app functionality and offering a more competitive pricing structure could benefit users. Google Hangouts might enhance their direct customer support options, improve meeting management features, and offer advanced presenter controls. Furthermore, they could benefit by offering more customization options and enhanced collaboration tools.

Ease of Deployment and Customer Service: GoToMeeting provides extensive support options for smooth deployment and is ideal for businesses with complex needs. Its hands-on assistance stands out against Google Hangouts, which offers straightforward deployment for Google Workspace users with limited direct support, relying more on self-service and integration with existing Google tools.

Pricing and ROI: GoToMeeting presents tiered pricing plans accommodating various business sizes and offers a higher initial ROI due to its feature set. Google Hangouts, integrated with Google Workspace, incurs lower setup costs and is attractive to cost-conscious businesses, favoring those already utilizing Google services.

To learn more, read our detailed GoToMeeting vs. Google Hangouts Report (Updated: April 2025).

Buyer's Guide

GoToMeeting vs. Google Hangouts

April 2025

Download the complete report

Helped 846,617 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Google Hangouts

Ranking in Virtual Meetings

5th

Average Rating

8.2

Reviews Sentiment

7.6

Number of Reviews

Ranking in other categories

No ranking in other categories

GoToMeeting

Ranking in Virtual Meetings

8th

Average Rating

8.0

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2025, in the Virtual Meetings category, the mindshare of Google Hangouts is 0.4%, down from 1.3% compared to the previous year. The mindshare of GoToMeeting is 3.5%, down from 4.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings

Featured Reviews

ANIS QURESHI

Senior Specialist- IT Systems Management at GAL

Quick and seamless meeting setup offers a smooth experience

I sometimes use Google Hangouts for my personal meetings only I find that Google Hangouts is very quick and easy to create a meeting, which is its biggest benefit. It doesn't have a 40-minute limitation unlike Zoom. It is easy to set up as well, taking just a couple of minutes. So far, I think…

Read full review

Jacky Hood

CEO at FieldDay Solutions, Inc.

A straightforward setup with good stability and decent pricing

The new version crashes my ISP. I don't like the new version. I hope they continue to support the Classic version. I didn't like the fact that LogMeIn tried to make their new version look like Zoom. The feature in the Classic version includes a little panel for GoToMeeting to be off to the side, and it doesn't interfere with your browser. It is much better. All these companies, including the new version of GoToMeeting, have a useless bunch of controls at the top that blocks the tabs of your browser. This makes it so that you can't jump around from tab to tab when you're showing your screen. Those controls are so tiny. Yesterday I was on a session on one of the products (not GTM), and it had shrunk it down to one inch by one inch. It was so small that I couldn't find the tab to make it bigger. That's a big issue. In this attempt to look like Zoom, GTM has gone to the extent where the controls are a little skinny line above your browser. That's not good. The controls need to be highly visible, and contrast so they are easy to read and find. It would be nice if they would have a whiteboard where everybody in the meeting can draw or write on it. We use Google Docs for that purpose, but Google Docs doesn't really allow you to draw. When I was running a different college system, the college system had a whiteboard. All the students and the teachers could all write on the whiteboard with their fingers, as I recall. It'd be nice if they would have something similar available in the future.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The initial setup is very easy."

"Its ease of use is most valuable. It is just a click, and you're in the system."

"It's very easy to use."

"I find that Google Hangouts is very quick and easy to create a meeting, which is its biggest benefit."

"The technical support team for Google Hangouts has been pretty responsive and could solve whatever challenges arise, within a day or two."

"Google Hangouts is easy to use and has good performance."

"The screen sharing is the most valuable feature. It ties in with Google docs and Google sheets so that we can work on a single document as a whole group of us at once. That's the biggest feature we rely on."

"The product is stable."

More Google Hangouts pros

"Even for somebody who does not have a lot of experience, they can easily use it."

"I like GoToMeeting because it is lighter than other solutions, such as Webex."

"We don't have any link issues whether you use it to browser, or use it as a client. It worked perfectly fine for us."

"Screenshare is the most valuable feature as well as the number of meeting participants possible in a meeting. It also has good quality."

"It's easy to set up."

"With GoToMeeting, I like that it works well for seminars and similar events. Finding a platform where multiple people can share their images, split the screen with content, and manage presentations smoothly is uncommon. It allows the presenter to handle questions, answers, and other opinions."

"GoToMeeting's security is very good. I've never known anybody to crash a GoToMeeting."

"We can record meetings and share the screen with participants."

More GoToMeeting pros

Cons

"Maybe they should offer more security features."

"Google Hangouts has breakout rooms now, but not as extensive as Zoom, so that's one area for improvement. I mentioned that I like the Google Hangouts captioning feature, but that could be improved. For example, importing Filipino-English captions here in the Philippines would be great."

"It would be great if this solution could be added to smart TVs. We would also like the ability to broadcast to a YouTube channel when having a meeting or session using this solution."

"The UI has room for improvement."

"We don’t have any complaints."

"Not a ten because there's room for improvement. Sometimes there is disconnectivity."

"Sometimes, due to system restrictions, I can't use blur effects or other filters."

"Google Meet could be more secure."

More Google Hangouts cons

"The newer user interface takes a bit longer to get used to."

"The interface is a little outdated and could be better."

"The enrolment for a non-IT user should be easier. It should be simplified for non-IT users."

"The solution could scale a bit easier if you need to add more people to meetings."

"Using GoToMeeting in a meeting-sized conference room is kind of a letdown. The camera is supposed to track the speaker and focus on that person so that they can be on the screen. That feature rarely worked. We tested it thoroughly, so maybe it was an issue with the size of the conference room. It may not be suitable for large conference rooms."

"GoToMeeting breaks down a lot. We're not sure if it's breaking down, but we start getting very erratic community channels. I don't know if it's because of GoToMeeting or if we're not buying enough bandwidth. Maybe it is just the infrastructure that it's running on. I'm not quite sure."

"In the next release, I would for it to incorporate files more efficiently from one computer to another when we covert things and send them out. I'm not sure if it's capable of that."

"Poor error recovery, too sensitive to transmission errors. Needs better codecs and more robust system software that can handle network glitches."

More GoToMeeting cons

Pricing and Cost Advice

"Google Hangouts has reasonable pricing, but I don't use the paid version because I only have a small budget, though you get more features from the paid version."

"I pay $6 per user per month for Gmail, Google Drive, and Google Hangouts."

"There is an annual subscription to use this solution."

"We pay an annual license to use the solution."

"We are using the free version of Google Hangouts."

"There is no license cost."

"The screen-sharing feature is the most valuable feature."

"I don't need to buy Google Hangouts separately because it comes free with Google Workspace, and it is also available for my personal Gmail ID."

More Google Hangouts pricing and cost advice

"Negotiate for discounts."

"GoToMeeting is a little bit expensive compared to other products."

"It is a little expensive although now, with the competition from Zoom and other products, they have lowered their prices and it is better."

See which vendors are best for you

Use our free recommendation engine to learn which Virtual Meetings solutions are best for your needs.

See recommendations

846,617 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Educational Organization

97%

Computer Software Company

Financial Services Firm

Retailer

Financial Services Firm

21%

Computer Software Company

18%

Real Estate/Law Firm

14%

Educational Organization

14%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Google Hangouts?

It's integration with Google is the valuable feature.

See all answers

What is your experience regarding pricing and costs for Google Hangouts?

I can't comment on the pricing as I have no idea about it.

See all answers

What needs improvement with Google Hangouts?

The filtering is good. That said, sometimes, due to system restrictions, I can't use blur effects or other filters. The chat feature could be improved to allow tagging users for notifications.

See all answers

What do you like most about GoToMeeting?

Reduced the need for physically commuting between offices.

See all answers

What is your experience regarding pricing and costs for GoToMeeting?

This is not an expensive solution, we pay around $5,000AUD maximum per year. There are other fees for data carriage, PABX fees, and the like but they would apply to any similar product.

See all answers

What needs improvement with GoToMeeting?

The solution must include archive options to save the recorded meetings for future reference. The recording functionality can benefit our team by improving how meetings are recorded and shared. Pre...

See all answers

Comparisons

No data available

Skype for Business vs GoToMeeting

Compared 60% of the time

Zoom vs GoToMeeting

Compared 40% of the time

More GoToMeeting Competitors

Product Reports

Buyer's Guide

Google Hangouts

April 2025

Download Google Hangouts product report

Buyer's Guide

GoToMeeting

April 2025

Download GoToMeeting product report

Overview

Hangouts Chat makes it easy for teams to be able to get their work done in one place. From direct messages to group conversations, Chat helps teams collaborate easily and efficiently.

Google

GoToMeeting web conferencing software makes it simple and cost-effective to collaborate online with colleagues and customers. Best of all, meeting participants can share their webcams in high definition, so you can enjoy more personal interactions _ without needing a complicated setup.

GoTo

Sample Customers

Information Not Available

AAPT, ACD Groupe, Addison Fire, Avigilon Corporation, Basic Industries Ltd., Bitdefender, Branson School Online, Budd Van Lines, Business Fitness, Business Wire

Buyer's Guide

GoToMeeting vs. Google Hangouts

April 2025

Free Report: GoToMeeting vs. Google Hangouts

Find out what your peers are saying about GoToMeeting vs. Google Hangouts and other solutions. Updated: April 2025.

DOWNLOAD NOW

846,617 professionals have used our research since 2012.

See our GoToMeeting vs. Google Hangouts report.

See our list of best Virtual Meetings vendors.

We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.