LiveChat and HaloITSM are competing in customer support and IT service management. LiveChat has an advantage in communication functionality, while HaloITSM is preferred for comprehensive IT service management.
Features: LiveChat provides robust tools for real-time communication with chat tools and platform integrations. It focuses on enhancing customer engagement through seamless support experiences. HaloITSM offers ITIL-aligned service management features, including incident management, service request handling, and asset management, catering to IT departments needing extensive service management capabilities.
Ease of Deployment and Customer Service: LiveChat is easy to deploy with its cloud-based setup, offering ongoing support, which suits teams focusing on customer interactions. HaloITSM has a complex deployment model but provides comprehensive onboarding and dedicated support, benefiting larger organizations with detailed IT service requirements. This reflects LiveChat's simplicity against HaloITSM's customization and support in IT services.
Pricing and ROI: LiveChat involves lower initial setup costs, providing good value for chat-based customer support, leading to quick returns. HaloITSM, though potentially more expensive initially, offers a worthwhile ROI for organizations expanding IT services due to its extensive feature set. Pricing indicates LiveChat as cost-effective for customer interaction, while HaloITSM matches its broad IT management capabilities with pricing that brings value for extensive IT service deployment.
HaloITSM is an IT service management solution that helps businesses streamline the entire incident lifecycle, from ticket creation to issue resolution. It enables professionals to update the status of incidents and view details including ticket ID, priority level, issue summary, and date created.
HaloITSM allows organizations to link new incidents with existing requests and share potential solutions with team members or end-users through the knowledge base. Managers can specify default values such as categories, priority, service-level agreements, or mailboxes before creating requests. Customer service agents can view upcoming tasks on a calendar and streamline approval processes by requesting validation on ticket creation or modifications.
HaloITSM facilitates integration with various third-party applications such as Slack, Microsoft Office 365, Okta, Splunk, Facebook, Twitter, and more. Other features of HaloITSM include reporting, compliance management, status tracking, a self-service portal, collaboration, and auditing. It also helps businesses generate maintenance requests, store asset details, and set validation rules across configuration fields using IP addresses or numeric passwords.
Premium live chat software with help desk features.
Used by businesses to provide amazing customer service, increase online conversion and improve sales results.
LiveChat is a quality customer service software for companies striving to constantly improve their customer experience.
Easy to implement, easy to pick up from day 1 by customer service agents, easy to use by customers on your website.
Give it a try at https://www.livechatinc.com
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