Global Manager - IT Service Centre at a pharma/biotech company with 51-200 employees
Real User
Apr 6, 2023
The solution's integration part needs to improve. So, it should be allowed to integrate with other monitoring systems like OPManager or similar tools in the market. In the future release of the solution, I expect to see certain changes in the programming of the solution. A customer of the solution should be able to customize it as per their need.
IT Service Management (ITSM) ensures that IT services align with business needs, maximizing efficiency and minimizing risks through structured processes and quality management practices.ITSM solutions offer a range of functionalities to support IT operations. They provide a structured approach to service delivery and management, ensuring IT functions are aligned with business objectives. With insights from industry users, these tools are essential for maintaining service quality and boosting...
The product does not have its own orchestration engine. If someone is looking for orchestration, they must look for an external tool.
The solution's integration part needs to improve. So, it should be allowed to integrate with other monitoring systems like OPManager or similar tools in the market. In the future release of the solution, I expect to see certain changes in the programming of the solution. A customer of the solution should be able to customize it as per their need.
There are no improvements needed. There is very little that HALO has not already built that is not on its roadmap.