ITSM SME at a tech services company with 11-50 employees
Reseller
Top 10
2023-01-31T20:40:00Z
Jan 31, 2023
We use HaloITSM to manage all our change management, service management, ticketing, asset management, CMDB, service catalog, and knowledge base. It takes care of the entire management of services in a company, not just IT but other things like facilities. The tool aligns very well to the ITIL framework and other best practice methodologies.
Find out what your peers are saying about Halo Service Solutions, ServiceNow, Atlassian and others in IT Service Management (ITSM). Updated: November 2024.
What is IT service management (ITSM)? IT service management (ITSM) is the practice of planning, delivering, operating, and improving the IT services an organization provides to its end users.
We use the product for IT asset management.
The solution is used for providing service support facilities.
We use HaloITSM to manage all our change management, service management, ticketing, asset management, CMDB, service catalog, and knowledge base. It takes care of the entire management of services in a company, not just IT but other things like facilities. The tool aligns very well to the ITIL framework and other best practice methodologies.