ITSM SME at a tech services company with 11-50 employees
Reseller
2023-01-31T20:40:00Z
Jan 31, 2023
We use HaloITSM to manage all our change management, service management, ticketing, asset management, CMDB, service catalog, and knowledge base. It takes care of the entire management of services in a company, not just IT but other things like facilities. The tool aligns very well to the ITIL framework and other best practice methodologies.
IT Service Management (ITSM) enhances organizational efficiency by standardizing how services are delivered. It structures processes and ensures performance through best practices, allowing businesses to improve their service quality and user satisfaction.This framework encourages seamless coordination between IT teams and business units. ITSM provides a comprehensive approach to manage IT services, focusing on areas like service design, transition, operation, and improvement. Companies rely...
We use the product for IT asset management.
The solution is used for providing service support facilities.
We use HaloITSM to manage all our change management, service management, ticketing, asset management, CMDB, service catalog, and knowledge base. It takes care of the entire management of services in a company, not just IT but other things like facilities. The tool aligns very well to the ITIL framework and other best practice methodologies.