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IBM Application Performance Management vs OpenText Business Process Monitoring comparison

IBM and OpenText are both solutions in the Application Performance Monitoring (APM) and Observability category. IBM is ranked #51 with an average rating of 7.0, while OpenText is ranked #30 with an average rating of 9.0. IBM holds a 0.3% mindshare in APM, compared to OpenText’s 0.1% mindshare. Additionally, 62% of IBM users are willing to recommend the solution, compared to 100% of OpenText users who would recommend it.
IBM Application Performance...
Read 7 IBM Application Performance Management reviews
  • 852 Views
  • 550 Comparison Views
62% willing to recommend
OpenText Business Process M...
Read 5 OpenText Business Process Monitoring reviews
  • 325 Views
  • 196 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 24, 2024

OpenText Business Process Monitoring and IBM Application Performance Management compete in the business process tracking and application performance monitoring categories. IBM Application Performance Management is perceived as having the upper hand due to its feature comprehensiveness and advanced functionalities.

What features are offered by OpenText Business Process Monitoring in comparison to IBM Application Performance Management?

OpenText Business Process Monitoring provides detailed insights into business workflows, quick detection and resolution of process bottlenecks, and streamlined tracking of business processes. IBM Application Performance Management offers advanced diagnostic tools, real-time analytics, and comprehensive application performance monitoring.

What areas of improvement can be found in OpenText Business Process Monitoring in comparison to IBM Application Performance Management?

OpenText could benefit from more customization options, better integration with third-party tools, and reduced initial setup time. IBM could improve by offering a more intuitive approach to managing complex configurations, faster support response times, and simplifying its overall complexity.

How is the ease of deployment and customer service of OpenText Business Process Monitoring in comparison to IBM Application Performance Management?

OpenText Business Process Monitoring offers straightforward deployment with solid customer service, though some users find the initial setup time significant. IBM Application Performance Management has more complicated deployment processes but provides extensive support resources.

What setup costs and ROI can be seen with OpenText Business Process Monitoring in comparison to IBM Application Performance Management?

OpenText Business Process Monitoring offers competitive pricing with a good ROI, despite high initial setup costs. IBM Application Performance Management is priced higher but delivers a high return on investment due to its extensive features, with users finding its higher cost justifiable.

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Buyer's Guide
IBM Application Performance Management vs. OpenText Business Process Monitoring
April 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IBM Application Performance...
Ranking in Application Performance Monitoring (APM) and Observability
51st
Average Rating
6.4
Reviews Sentiment
5.9
Number of Reviews
7
Ranking in other categories
No ranking in other categories
OpenText Business Process M...
Ranking in Application Performance Monitoring (APM) and Observability
30th
Average Rating
8.2
Reviews Sentiment
6.6
Number of Reviews
5
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of April 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of IBM Application Performance Management is 0.3%, down from 0.4% compared to the previous year. The mindshare of OpenText Business Process Monitoring is 0.1%, down from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Daniel Tamiru - PeerSpot reviewer
A multi-functional solution but has poor stability and performance-related issues
We are using version 4 of IBM Application Performance Management, and it is deployed on-premises. We use it for internet banking and mainly for application performance on-site. For example, if we face performance-related issues in one of our software or managed services, we use this solution to…
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AD
Implementation is quite easy, synthetic monitoring transactions in place and good elements report-wise
The current challenges surprised me. It doesn't support the latest versions of SNMP(at the time of writing), the standard communication protocol for sending alerts. It's still using SNMP version one, which surprised everyone and required extra processes from the security team. Fortunately, we're not sending sensitive data, so we were able to get sign-off. Otherwise, it could have been more challenging. We expected them to use the standard SNMP version three protocol. Real-time analytics comes up during certain calls, but again, Micro Focus has only mentioned that. They have their own tool as well for implementing. So we had a few calls on that side. It’s all more customer-driven. That is still under discussion, and we haven’t gone much into that yet. But, real-time is something the team is interested in, but at the moment, there are various challenges in terms of funding and things like that. Reports can be enhanced further. There are tools like Grafana, and since I've been part of this process, I appreciate this product. But there are debates about why we can't implement Grafana in the future. There are also discussions about real user monitoring versus synthetic monitoring, and which is better. The interface could be improved; I'd rate it a seven out of ten. This is where it can be also improved. We also faced challenges installing the BPM packages. We eventually got support, but there are situations now where many companies don’t want third parties to come and install the software. They want their own IT team to install these BPMs because they don’t want to give root-level privileges due to security constraints. So, the installation package manuals can be improved a little bit so that any team, whether from Intel or any support team, can understand and install those BPMs. The installation package manuals could be improved so any team can understand and install the VPNs. Monitoring, especially during configuration, can also be enhanced. There are various levels of configurations, and the documentation could be improved. I think AI is everywhere. So, it is something bad at the moment. There are initiatives, but still not visible. There is background work happening, and a few teams are working on those things. But, it is still not visible yet like what level of automation possibilities there are. Various software like UiPath and RPA, robotic process automation, but it’s not really materialized to the full extent. It’s still early stage.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Because we have partnerships with other partners, I can share a bit about what I've noticed with IBM APM compared to other vendor solutions. Specifically, with IBM, the visibility into detailed process information is more tangible. On the OS level, APM displays all processes (or the top 10 processes) that are consuming CPU or resident memory. This is the most important thing that is not always available with other vendors."
"IBM Application Performance Management helped us increased our response time by 80% and cost 60% less."
"It's easy to use."
"The transaction tracking feature from IBM is the most important feature for us. It is something that provides a terrific value for us and our clients. It has a lot of data sources and agents that are collectors. It is also stable."
"The most valuable feature is the breakdown that it provides, such as a description of the fields for a particular transaction."
"I would rate the scalability an eight out of ten."
"The initial setup was straightforward and took minimal effort."
"The stability has been very good over the years."
"Automates processes and allows reports and statistics to improve the speed at which changes and assets are managed."
"The tool team was sort of aware of those tools to deal with. And, that helped us to deliver the project on time."
 

Cons

"The demo that was provided to us is not working very well. At times, there are errors."
"Its web user interface is a little bit old in comparison to other solutions, such as New Relic, and it should be improved. Its scalability and technical support should also be improved. Currently, it is scalable, but only in a vertical way. They provide good technical support, but the initial steps for a new case can be improved to fasten the resolution process."
"The stability is not great and should be better."
"It's still missing some platforms. For example, if you look to applications itself, it is missing the interface."
"With APM, we noticed that the agent can cause a lot of issues for the application, making the agent very unreliable. Many issues are happening, and we've had to discuss it with support to try and get a fix. It affects application availability, and sometimes actions fail because of the agent, degrading the performance of the application."
"Technical support can be slow and needs improvement."
"They should focus on potentially enhancing the dashboard to make it more contemporary and adding some customization options. Furthermore, there might be room for improvement in the pricing policy."
"Product documentation is lacking, and sometimes, incorrect. Having better documentation will allow business analysts and data center personnel to rely on the Micro Focus help desk less."
"It doesn't have SNMP, the standard communication protocol for sending alerts."
"The solution should offer better integration with other tools from a service management perspective."
 

Pricing and Cost Advice

"IBM APM is one of the cheaper products on the market, while everything necessary to get started is included in the license."
"The licensing fees can be paid every six months or on a yearly basis."
"As I previously indicated, I initiated the IBM and uncovered all its elements. Consequently, I'm not inclined towards a licensing approach."
"On a three-year license package, it was a good deal."
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Top Industries

By visitors reading reviews
Financial Services Firm
28%
Computer Software Company
11%
Government
9%
Manufacturing Company
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about IBM Application Performance Management?
I would rate the scalability an eight out of ten.
See all answers
What needs improvement with IBM Application Performance Management?
They should focus on potentially enhancing the dashboard to make it more contemporary and adding some customization options. Furthermore, there might be room for improvement in the pricing policy. ...
See all answers
What is your primary use case for IBM Application Performance Management?
I monitor business applications for more than four end users.
See all answers
What do you like most about Micro Focus Business Process Monitor?
Synthetic Monitoring is a very good capability as we can simulate the end-user interaction with the application and proactively we can discover issues before the real end users are impacted.
See all answers
What needs improvement with Micro Focus Business Process Monitor?
The current challenges surprised me. It doesn't have SNMP, the standard communication protocol for sending alerts. It's still using SNMP version one, which surprised everyone and required extra pro...
See all answers
What is your primary use case for Micro Focus Business Process Monitor?
We wanted to have synthetic monitoring transactions in place, and we have used it for a while with previous tools. It’s basically Topaz or HP, then Micro Focus, and now it’s OpenText. We used it fo...
See all answers
 

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Product Reports

Buyer's Guide
Application Performance Monitoring (APM) and Observability
April 2025
IBM Application Performance Management reportDownload IBM Application Performance Management product report
Buyer's Guide
Application Performance Monitoring (APM) and Observability
April 2025
OpenText Business Process Monitoring reportDownload OpenText Business Process Monitoring product report
 

Also Known As

IBM APM
Micro Focus Business Process Monitor, HPE Business Process Monitor
 

Overview

The IBM Application Performance Management portfolio provides visibility, control and automation of your mission-critical applications. It helps pinpoint the root cause of application's issue more quickly and resolve the problem. The integrated capabilities cover the five key areas: discovery, end-use experience, transaction tracking, enterprise diagnostics and analytics. It also easily monitors applications to ensure optimal performance to extend your hybrid management environment capabilities, to measure the customer experience from multiple locations and to further eliminate blind spots in your application environment.
IBM

OpenText Business Process Monitoring is an Application monitoring software.

Proactively and consistently monitor business processes to identify performance issues before they affect users.

Review affected service level agreements.

BPM provides consistent, predictable measurements that help you associate the business impact with its root cause.

OpenText
 

Sample Customers

Mibtree, EatDrinkDeals.com, IT Performance Advisor
United Airlines, Vodafone Ireland, TEB, The Australian Red Cross Blood Service
Buyer's Guide
IBM Application Performance Management vs. OpenText Business Process Monitoring
April 2025
Free Report: IBM Application Performance Management vs. OpenText Business Process Monitoring
Find out what your peers are saying about IBM Application Performance Management vs. OpenText Business Process Monitoring and other solutions. Updated: April 2025.
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We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.