We performed a comparison between IBM Maximo and OpenText Service Manager [EOL] based on real PeerSpot user reviews.
Find out what your peers are saying about IBM, IFS, Infor and others in Enterprise Asset Management (EAM)."IBM Maximo is the best software for assets management."
"We are very thankful to have IBM integrated with our own Legacy cloud-based system"
"The ability to configure and integrate it with other solutions for ERP."
"Maximo is very stable. We really do not have problem with stability."
"I have found Work Order management the most valuable feature. Additionally, it is a very robust and powerful solution."
"Work order management and scalability enables the businesses' needs to be met."
"We can manage, organize, and track incidents, claims, jobs, tasks, preventive and corrective maintenance, locations, and assets."
"It is configurable, where you can add extra fields to screens and to the database."
"It's mostly so reliable and has a lot of functionality. We're using a lot of HPE tools and we can do a lot with it. So, its functionality is the most valuable feature."
"The workflow engine that standardizes and globalizes the process steps. It drives people through the process by standardization and automation."
"Its flexibility and ease of customization are its most valuable features."
"The initial setup is easy."
"It helps to register things, to see the changing parts, and to correlate incidents."
"It's pretty well-structured in modules."
"Technical support is pretty good."
"Service Manager's best features are flexibility and customizability."
"I feel that the interface is a little too complicated with a large number of fields to enter."
"The initial setup was complex, because it is a complex product."
"The interface is not very easy or user-friendly and is in need of improvement."
"It's not user-friendly. It could use shortcuts for frequently requested services."
"Areas for improvement would be the user interface and support for Arabic. They could also be more customer-oriented."
"It's quite reliable, but new versions often are not too stable. They bring in enhancements but they break other stuff."
"This solution could improve by integrating or embedding finances, charts of accounts, and invoicing."
"Initial setup is a longer process because Maximo is bigger and has more processes."
"Pure cloud-based native functionality is lacking."
"The solution does not interface well with other products and is difficult to implement."
"There's a lot of manual work, which is error prone and time consuming, in how the code gets transported from one system to the other."
"The interface could be better."
"The product's technical support services need improvement."
"We aren't able to take emails that come in and turn them into tickets, especially when it comes to attachments. When an email has an attachment, like a screenshot, it is a very cumbersome process, and it does not work very well. I shouldn't have been paying technicians to cut and paste attachments from an email into the ticketing system. It should do that automatically. Other solutions are able to do that. This is something that needs to be improved. Test manager and knowledge management areas are probably amongst the worst parts of this solution. We try to use this solution for knowledge management, but it is not user-friendly. Therefore, it has limited ROI as you need to spend time to try and fully capitalize on the knowledge management system."
"I don't see anything lacking."
"Customization can be difficult at times because scripting is often required."
More OpenText Service Manager [EOL] Pricing and Cost Advice →
IBM Maximo is ranked 1st in Enterprise Asset Management (EAM) with 23 reviews while OpenText Service Manager [EOL] is ranked 12th in IT Service Management (ITSM) with 48 reviews. IBM Maximo is rated 8.0, while OpenText Service Manager [EOL] is rated 7.2. The top reviewer of IBM Maximo writes "Work order management and scalability enables the businesses' needs to be met". On the other hand, the top reviewer of OpenText Service Manager [EOL] writes "A solution that works out of the box. The solution's real strength is its ability to change for your organization's infrastructure". IBM Maximo is most compared with ServiceNow, JIRA Service Management, ABB Ability Asset Suite EAM, IFS Cloud Platform and NetSuite ERP, whereas OpenText Service Manager [EOL] is most compared with ServiceNow, OpenText Service Management Automation X (SMAX), BMC Helix ITSM and JIRA Service Management.
We monitor all Enterprise Asset Management (EAM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.