IBM ProtectTIER vs Infrascale Backup & Disaster Recovery comparison

IBM and Infrascale are both solutions in the Backup and Recovery category. IBM is ranked #82, while Infrascale is ranked #64. IBM holds a 0.1% mindshare in BRS, compared to Infrascale’s 0.3% mindshare. Additionally, 60% of IBM users are willing to recommend the solution, compared to 90% of Infrascale users who would recommend it.

IBM ProtectTIER

Read 7 IBM ProtectTIER reviews

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167 Comparison Views

60% willing to recommend

Infrascale Backup & Disaste...

Read 13 Infrascale Backup & Disaster Recovery reviews

507 Views
332 Comparison Views

90% willing to recommend

IBM ProtectTIER

Infrascale Backup & Disaste...

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 11, 2024

IBM ProtectTIER and Infrascale Backup & Disaster Recovery are prominent solutions in the data protection market. In many aspects, Infrascale Backup & Disaster Recovery appears to offer superior capabilities and higher satisfaction levels among users.

Features: IBM ProtectTIER offers robust deduplication technology, efficient data storage, and high performance in backup and restore operations. Infrascale Backup & Disaster Recovery features comprehensive disaster recovery solutions, fast backup speeds, and seamless cloud integration. Users value Infrascale's advanced recovery options and intuitive interface.

Room for Improvement: IBM ProtectTIER needs better integration with other platforms, enhanced support for diverse environments, and more user-friendly management tools. Infrascale Backup & Disaster Recovery requires improved documentation, more intuitive configuration options, and enhanced scalability. Infrascale's areas for improvement appear more manageable to address.

Ease of Deployment and Customer Service: IBM ProtectTIER users find the deployment process complex and time-consuming, though its customer service is rated positively. Infrascale Backup & Disaster Recovery is praised for straightforward deployment and responsive customer support, giving it an advantage in ease of use and service.

Pricing and ROI: IBM ProtectTIER faces criticism for high setup costs and longer ROI periods. Infrascale Backup & Disaster Recovery offers competitive pricing and faster ROI, with users noting its cost-effectiveness and quicker returns on investment.

To learn more, read our detailed IBM ProtectTIER vs. Infrascale Backup & Disaster Recovery Report (Updated: April 2025).

Buyer's Guide

IBM ProtectTIER vs. Infrascale Backup & Disaster Recovery

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IBM ProtectTIER

Ranking in Backup and Recovery

82nd

Average Rating

7.2

Number of Reviews

Ranking in other categories

Deduplication Software (13th)

Infrascale Backup & Disaste...

Ranking in Backup and Recovery

64th

Average Rating

9.2

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

Cloud Backup (48th), Disaster Recovery as a Service (9th), Disaster Recovery (DR) Software (28th), SaaS Backup (40th)

Mindshare comparison

As of April 2025, in the Backup and Recovery category, the mindshare of IBM ProtectTIER is 0.1%, down from 0.1% compared to the previous year. The mindshare of Infrascale Backup & Disaster Recovery is 0.3%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Backup and Recovery

Featured Reviews

ValereFEUGWANG

Information System Consultant at CFAO Technologies

Protects data in hybrid infrastructures, but it is an expensive product with poor support

The main challenge for our customers is to replicate the virtual environment upon restart, without using any additional solutions such as VMware SLM. I would like the possibility to back up the infrastructure and then replicate it upon on restart, without having to orchestrate the starting of the VM. It would be much better for us. This solution can be made easier to use. Technical support is very frustrating and we are considering other solutions because of it. Stability is something that should be improved. The product is expensive and the licensing should be changed.

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Harry Vining

Owner at Vtek Systems

The overall ease of use and ease of management using the dashboard is excellent

I can't really think of anything that really needs to be improved from my perspective, because I only use the backup. Maybe someone who is using something else might have a different opinion on that. But for the online backup and recovery tool, I'm not going to say there's anything that needs improvement. They can always improve stuff. But from the top of my head, I can't think of anything. It does what it needs to do. That's it. It doesn't need to do anything more than what it does and nothing less than what it's doing. The Infrascale dashboard when it comes to centralized deployment and configuration is excellent. I have no problems with the solution. They could always make it better. They can always make the GUI a little bit nicer, the interface level a bit better. There's always room for improvement, but there's nothing on the top of my head that's saying, "Hey, this is what needs to be fixed." But, the programmers are probably working on their own things. So, there's always room for improvement.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The cataloging is the best feature. It takes millions of frames for the backup. It's incremental, so it takes less time to complete."

"In terms of stability, I've found it to be very stable. I've walked into the server room when it was at 60 degrees Celcius, and it was still running fine."

"The command-line interface is good."

"The solution is highly stable."

"Overall IBM ProtectTIER is a great solution. It is easy to use."

"The most valuable features are the Self-Service, and the ability to search the data."

"The most valuable feature is disaster recovery, where we have the ability to boot up VMs quickly in a disaster."

"The most valuable feature is the ability to boot locally, as well as in Infrascale's cloud. This means that we can either do on-site failover or failover to their cloud."

"The recovery of data is the most valuable feature. The software backup, which is just a program that gets installed on a server, can back up to the cloud. You can install that on a server or PC, and that will simply back up a user's files and folders. If it is installed on the server, we just back up the relevant data. Recovering that, if there has been a malicious attack on a business or anything like that, has been invaluable in the past. The good features about that are obviously, if the physical hardware has a problem, then we can utilize the appliance, turn on the virtual machine, and carry on running the business while we put the hardware back and correct the issue."

"Its Critical Server Insurance feature for protecting physical and virtual servers, including Windows, Linux, VMware, and Hyper-V is mandatory for me and it makes me happy. If I had a backup solution that didn't do that, it would not be a backup solution and would not be any good."

"Get Infrascale and talk to their team. They will support you, and they will make you the happiest customer out there."

"The overall ease of use and ease of management of the solution using the Infrascale dashboard is excellent. I'd rate it 10 out of 10 because the dashboard is very simple to use. For someone with a technical background, it's a wonderful piece of software to be using in a cloud environment. But if you're not technical, then it might be a problem. It could be confusing for non-technical people. If you don't know what you're doing, you could kind of screw it up. Any human with two brain cells can do it. It's like anything else. So, once you train a human, they're good. Anybody can do it. Anybody with a competent brain can use it and go with a little bit of technical skill. It might be confusing in the beginning, but once you're trained up and you've used it a little bit, like anything else in your life, it'll be easy. They'll come as normal."

"The overall ease of use and management of the solution using the Infrascale Dashboard is very good. We haven't had any issues. It is easy to learn. Most of our techs who deal with backups are usually up and running with the dashboard within a day or so. They don't have a lot of buried features where you have to dig through things to get to the resolution. It is pretty self-explanatory."

"The most valuable feature of this solution is that it is simple to use."

More Infrascale Backup & Disaster Recovery pros

Cons

"I would like the possibility to back up the infrastructure and then replicate it upon on restart, without having to orchestrate the starting of the VM."

"The configuration wizards are still complex and hard to navigate. These should be easier to manage."

"IBM ProtectTIER could improve by being more user-friendly."

"The backup for a large amount of data is slow."

"Setting up the system to work with legacy equipment is a bit complex at times."

"In terms of what I would like to see, it would be to make the solution available across multiple clouds."

"The pricing model that they recently changed to is a little bit complicated, and the biggest area for improvement is a better way of figuring out how to price it."

"I would like to be able to limit the bandwidth in cases, for example, where we are uploading the backup."

"When you are ordering hardware appliances, they have to be delivered from America. In the past, hard drives on the appliance have been simple SSD drives that are installed. However, they don't have a local supply for the SSD drives in the UK. They have to be exported from the US, arrive, and then I have to go and install them. Then, they will rebuild it from their side of things. However, I could order that same SSD drive online and get it the next day. So, I have to wait days for things to come when I could get the exact same drive the next day in the UK, if I wanted to. That causes a bit of a problem. I don't know how many businesses they have in the UK, but I do think that having to import stuff from the US is a time-consuming problem. If there was a holding in the UK, then we wouldn't have that delay in time."

"Having options to replicate between their data centers, once the data is offsite, would be an improvement that they could make."

"There could be some room for improvement in the on-premises hardware selection. It is hard for them to deploy a lot of different hardware options. Depending on footprint size and overall capabilities, that is where there could be some flexibility in some cases. However, it is not a deal-breaker."

"They set me up as a vendor, not as a client. So sometimes I end up in the wrong portal and I'm doing vendor things instead of client things, and I didn't realize that right away. Once I figured it out I just changed my favorites on my desktop to go to the client-side."

"There is room for improvement by making the interface a little more intuitive when navigating to recover flat files or an old server."

More Infrascale Backup & Disaster Recovery cons

Pricing and Cost Advice

"IBM ProtectTIER is an expensive solution."

"The customer can decide how they want to purchase a license. However, the price of the solution is expensive."

"We have a capacity-based license, which is managed centrally for all the sites of my company."

"This solution is very expensive."

"Infrascale's pricing, to me, was outstanding and was one of the major factors in my decision to go with Infrascale... My customer had a different solution before and his monthly payment was three times as much as the payment he now has with Infrascale."

"Pricing of the product could be improved. It definitely makes it a harder sell. They will usually end up getting close to the price we need, but I have to go through everybody to get the price reduced. Their list pricing is significantly higher than that of other solutions."

"Our licensing fees are billed every four months."

"They are incredibly fair and willing to work with their partners to make their pricing work for both partners and the end users."

"The pricing is pretty good and competitive with the market. The per-terabyte pricing is very competitive compared to the others."

"The appliances have different prices because of storage, size, and memory. For example, the older machines support more virtual machines, whereas the new one only supports one virtual machine. As we have purchased the later appliances, they have probably been a little bit more expensive because they have to be good enough to keep the business running if the physical server goes down. We learned our lesson from the one that went down when we tried to run products and it wasn't quick enough."

"You get unlimited clients and buy a bucket of space. In addition to the standard fees there were setup fees."

"The licensing structure was changed some time ago and it's a lot more efficient and the price points are a lot better. They're improving and heading in the right direction."

More Infrascale Backup & Disaster Recovery pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

29%

Computer Software Company

24%

Real Estate/Law Firm

Manufacturing Company

Financial Services Firm

20%

Computer Software Company

16%

Real Estate/Law Firm

10%

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

Ask a question

Earn 20 points

What is your experience regarding pricing and costs for Infrascale Platform?

They are incredibly fair and willing to work with their partners to make their pricing work for both partners and the end users. To someone considering Infrascale but is concerned about the price, ...

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What needs improvement with Infrascale Platform?

When the product works, there is really nothing to fix, but they can allow different types of backups, such as differential or incremental backups.

See all answers

What is your primary use case for Infrascale Platform?

We use their online backup, their cloud-based backup, and their cloud-based Office 365 backup.

See all answers

Comparisons

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Compared 100% of the time

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Veeam Data Platform vs Infrascale Backup & Disaster Recovery

Compared 59% of the time

Zerto vs Infrascale Backup & Disaster Recovery

Compared 22% of the time

Atempo Live Navigator vs Infrascale Backup & Disaster Recovery

Compared 19% of the time

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Product Reports

Buyer's Guide

Deduplication Software

March 2025

Download IBM ProtectTIER product report

Buyer's Guide

Infrascale Backup & Disaster Recovery

April 2025

Infrascale Backup & Disaster Recovery report

Download Infrascale Backup & Disaster Recovery product report

Also Known As

No data available

Infrascale Platform

Overview

IBM TS7650G ProtecTIER Deduplication Gateway is designed to meet the disk-based data protection needs of the enterprise data center while enabling significant infrastructure cost reductions. The solution offers industry-leading inline deduplication performance and scalability up to 1 petabyte (PB) of physical storage capacity per system, and can provide up to 25 PB or more backup storage capacity. Combined with IBM or third-party storage, TS7650G ProtecTIER Deduplication Gateway provides a powerful disk-based repository to improve the performance, retention and availability of backup and archive data in a small footprint for energy and cost efficiency.

IBM

Infrascale overcomes the complexity of creating backup and disaster recovery solutions without sacrificing performance and reliability. We provide fast, secure recovery that enables customers to feel confident that their data is fully protected from any type of disaster, whether it be operational, environmental, or malicious. Infrascale provides data protection for SaaS applications, endpoints, and servers.

SaaS BACKUP

Protect Microsoft 365, Google Workspace, Box, Dropbox, and Salesforce data from accidental deletion and malicious attacks. Infrascale Cloud Application Backup (ICAB) provides customers with essential data protection that isn’t included in their SaaS provider’s limited retention policies. It also protects the broadest set of SaaS applications and delivers ease of use and ease of deployment.

ENDPOINT BACKUP

Direct-to-cloud backup and recovery solution for endpoints. Infrascale Cloud Backup (ICB) provides unlimited retention and version history, MSI installer and single pane of glass management, and ransomware anomaly detection. This delivers ease of use, ease of management, and protection from cybersecurity threats.

SERVER BACKUP AND DISASTER RECOVERY

Boot ready in minutes to run your systems when they go down due to any reason including server crashes, ransomware attacks, or natural disasters. Infrascale Backup & Disaster Recovery (IBDR) provides boot-ready time for failover that averages 2 minutes as well as unlimited disaster recovery and failover testing. In order to eliminate downtime and data loss, IBDR also provides a centrally managed Infrascale Management Dashboard.

Infrascale

Sample Customers

Durham Police Department, Re-Store LLC, CenterGrid, pixx.io GmbH, Australian Government Department of Defence, QD, Refresco Gerber

MSPs servicing small and mid-size companies VARs servicing mid-sized companies Direct SMB or mid-sized companies

Buyer's Guide

IBM ProtectTIER vs. Infrascale Backup & Disaster Recovery

April 2025

Free Report: IBM ProtectTIER vs. Infrascale Backup & Disaster Recovery

Find out what your peers are saying about IBM ProtectTIER vs. Infrascale Backup & Disaster Recovery and other solutions. Updated: April 2025.

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