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IBM Security QRadar vs Netsurion comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Sep 18, 2024
 

Categories and Ranking

Binary Defense MDR
Sponsored
Ranking in Managed Detection and Response (MDR)
7th
Average Rating
9.2
Reviews Sentiment
7.7
Number of Reviews
16
Ranking in other categories
No ranking in other categories
IBM Security QRadar
Ranking in Managed Detection and Response (MDR)
10th
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
204
Ranking in other categories
Log Management (6th), Security Information and Event Management (SIEM) (4th), User Entity Behavior Analytics (UEBA) (1st), Endpoint Detection and Response (EDR) (18th), Security Orchestration Automation and Response (SOAR) (4th), Extended Detection and Response (XDR) (14th)
Netsurion
Ranking in Managed Detection and Response (MDR)
13th
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
24
Ranking in other categories
Managed Security Services Providers (MSSP) (5th), Security Information and Event Management (SIEM) (17th), SOC as a Service (3rd), Extended Detection and Response (XDR) (18th)
 

Featured Reviews

Rich Ullom - PeerSpot reviewer
Worth the money, fantastic communication, and fast service with an average response time of about four minutes on an alert
This is my third SOC. I have never had anybody react as well. So, it's hard for me to provide something that they could do better because I'm really happy with them. I just signed another three-year contract with them. I don't find any downside to them, but if I have to put one, it would be consistent manpower or staffing. The only area where the solution can be improved is going to be with people. As they grow, they are struggling with the same thing that every other company is, which is getting talent and getting that talent to stay, but they've just revised their tiering system to go from a flat analyst and manager to a three-tier solution where it goes through two or three before it gets elevated. That seems to have worked out well, so if one level misses it, the next one picks it up, and it works out fine. Consistent staffing is the only challenge they have because when you're hiring level-one analysts, you go through them pretty quickly. You'll probably hire them at 50K or 55K, and after they do it for a year, they find out they can make 85K somewhere else, and they bounce. So, their turnover is a little high, but that's it.
Muzzamil Hussain - PeerSpot reviewer
Is easy to integrate and doesn't require maintenance
One major drawback we are facing is in the area of IBM Security QRadar integration with flat file databases. IBM Security QRadar does not support flat file database integration. We are currently facing an issue with respect to the database, which you normally call a NoSQL database. There is no direct integration mechanism available with IBM Security QRadar. We have to approach IBM and generate a ticket so that they can develop a custom method for the integration. In database integration, we are facing issues with IBM Security QRadar. The solution does not support the integration of flat file databases. Certain organizations have flat file databases. IBM does not support direct integration with some databases. We had to create a plug, and we requested IBM to develop a parser, but it is taking IBM a couple of months to develop it. I think a flat-file database should be supported directly instead of developing a parser plugin. There should be a more refined threat intelligence platform, and cross-integration should be possible with locally available threat intelligence platforms.
John-Berry - PeerSpot reviewer
The SOC center monitors, hunts, and notifies us of threats around the clock
I know they are working to resolve this issue, but Netsurion is currently unable to retrieve logs from S3 buckets. We use WP Engine for a lot of web hosting as well as AWS, and both of these platforms use S3 buckets. I would like Netsurion to be able to pull logs from Linux devices. We have some of that capability, and I believe they can do it. However, the way it works with Amazon is strange and glitchy. Therefore, working something out with Amazon would be great. Netsurion's SOC can be a bit too aggressive at times. We have asked them to adjust their playbook because I am tired of being notified about the same issue multiple times a day. I am aware of the issue, and it is not a cause for concern. Let's only take action on this issue if we see an actual problem.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Binary Defense is comprehensive. We see most of the questionable activity. Once you see things a couple of times and are familiar with the processes, you know what those are. The level of activity is definitely favorable."
"The most valuable features are the SIEM and the ticketing function; the latter is very smooth and easy to read and understand. We don't have any issues looking at the ticketing information when we're trying to identify what's going on."
"The most valuable part of Binary Defense is its team of cybersecurity analysts. Their analysts filter out the noise and only forward the critical threats that require a response instead of false positives."
"Binary Defense's most valuable feature is the 24/7 monitoring and threat hunting. Their team checks the latest breaches and how they're done."
"Binary Defense has a human service department that provides live monitoring for our systems."
"The customization has been the most valuable aspect and was really the reason we ended up selecting Binary Defense. They worked with us to provide exactly the level of support, features, response, and collaboration we needed."
"One of the main benefits of Binary Defense MDR is the ability to easily meet with their support team to discuss any issues we encounter."
"Among the valuable features are the agent, continuous reporting, and dashboard. It has all the features we need and we haven't had to customize it, other than turning on certain features that we wanted."
"In terms of the most valuable features, the log collections and log processing mechanisms are good. They have good dashboards."
"Vulnerability detection is the most valuable feature. It's the tool that finds the threats."
"I have found visibility very helpful for analytics."
"Blocks of predefined conditions can be used to configure detection rules without having to write complicated script."
"The pre-canned rules and reports in this product are a huge plus."
"No doubt about it, the solution is extremely stable."
"What I like about IBM QRadar User Behavior Analytics is that it uses machine learning algorithms to generate risk scoring for the user activity. I also like that it syncs with our Active Directory users, so it really has full coverage for all users in our environment."
"It is a bit easier to use than other products, such as Splunk or ELK Elasticsearch."
"The real-time alerting for things such as people getting dropped into a VPN group or the domain admin group — things like that which really shouldn't happen without proper change management, but we all know the reality, they do from time to time — gives me real-time visibility into what's going on."
"They have what they call Elasticsearch which is very quick, although that's only available for the last seven days' worth of data. It used to be that, if I wanted to do a search from three days ago, it might take me 10 to 15 minutes because it had to actually unzip some archive files. So I really like that feature. It's almost instantaneous for anything within the last seven days."
"When I looked last week, we probably averaged about 20 million log entries a day. So, we certainly can't individually manage that. Just looking at the reports, then trying to go back and find anything that was questionable, was a challenge. Therefore, the managed service has been invaluable to us in terms of being able to narrow the scope of what really needs to be looked at and bringing those things to our attention to be dealt with."
"The network alert is the most valuable feature. That way, we in the IT department are aware of user lockout and invalid password attempts way before a user ever even calls in."
"Their SOC team manages vulnerability management and IOC reviews. They stop bad processes when they happen. The best thing is their weekly reviews of what has been going on in the infrastructure as well as the things that they see and what we should look out for."
"I like the UI, overall. I like the main page and there are aspects of the search page that I like. When you bring it up on the left-hand side of the page, as you look at the events, the ability to simply hit and click the plus/minus to pull events in and out of the overall view is well done and is very effective from a threat-hunting and an analysis perspective. I like the detail it shows."
"I really appreciate the fact that the dashboard breaks everything down into a pretty easy view for me... It shows what changes are happening to privileged user accounts, access and identity, what's cropping up. It shows application activity and whether we've got system resources that aren't online and being found anymore. It's a pretty simple, easy, quick hit and there are the supporting logs behind it. If I need to drill down further, I can do that quickly. It's very effective."
"The most valuable feature is that we get the events: the alerts about disk space and the security reports that we get once a day, including user lockouts and the like."
 

Cons

"Binary Defense MDR could be even better with additional features, like automatic scans and file quarantine."
"I would like to get more reports from Binary Defense about what they're blocking."
"We should be able to isolate devices faster. They should shorten the time between clicking on a device to contain it and carrying out the action. That would be a welcome improvement."
"I would like to see more frequent check-ins with our security status."
"It's hard to think of anything that they need to improve on, but just to point out something, I would like to see them provide advanced XDR."
"It's sometimes difficult to know when to engage Binary Defense or TrustedSec, their sister company. TrustedSec is more focused on offensive security, as opposed to the defensive security that the MDR solution provides. It would be awesome if there were a better bridge between that relationship for when we need to get more proactive services or when we need to do a penetration test."
"I don't find any downside to them, but if I have to put one, it would be consistent manpower or staffing. The only area where the solution can be improved is going to be with people. As they grow, they are struggling with the same thing that every other company is, which is getting talent and getting that talent to stay, but they've just revised their tiering system to go from a flat analyst and manager to a three-tier solution where it goes through two or three before it gets elevated. That seems to have worked out well, so if one level misses it, the next one picks it up, and it works out fine."
"The current reporting system could benefit from improvement."
"The initial setup was complex, and it took six months."
"The dashboard and reports are not user-friendly or efficient so are of little help with threat hunting activity."
"SOAR is what is expected the most from QRadar. They have something called SOAR Resilient, and it would be great if that gets induced in SIEM. IBM QRadar (as well as McAfee ESM) should have analytics platform integration. Currently, SIEMs don't have full-fledged integration with analytics where we are able to dump our data in SIEM, and the same data can be called from different analytics applications. We should be able to bring this data to a platform like Hadoop for big data and run the analytics there. Currently, people are seeing the past data and taking some actions in the present, but when it comes to analytics, there should be futuristic data where you can predict something out of your present and past data. Apart from that, I would like to see a full-fledged ITSM tool in QRadar. It sometimes has some technical issues that need to be checked. It requires a dedicated QRadar engineer to completely manage it. It has different module sets, such as event collector and event processor, and some technical glitches come in between. It takes the log but doesn't exactly process it in the way we want."
"The price of IBM Security QRadar is an area of concern where improvements are required."
"Integration could be better. They should make it easy to integrate with other solutions."
"There could be improvements made to the UI, the user interface. Though the newer version, 7.3.2, might already have this improvement in place."
"I would like for them to develop a detection management solution. It does not have a detecting management solution in it, you have to buy it as it is, on top of the extended solution."
"The architecture could be improved. I got stuck for a long time trying to understand the architecture, as it is quite challenging."
"I would also like to have a dashboard that I can access anytime to review the real-time data from their website."
"There are some issues with searches taking a long period of time, but they assured me that they have implemented a new search function that's available in version 9, but which requires a solid-state hard drive... Depending on how many logs you have it could take a long time to return the results if you're looking back prior to the last 30 days."
"I would like to see the dashboard come up more quickly."
"The solution's dashboard is okay. The one thing that we ran into are issues when we upgraded to the newer version. It uses Elasticsearch for the different dashboard entries. So, we were running on spinning disks, and Elasticsearch didn't work that well. A number of the different dashboards, like my dashboard or different things like that, pull from Elasticsearch. Since Elasticsearch really wasn't working, we were having some issues with that, but we just migrated."
"The weekly reporting could use some improvement. For example, when we handed them our landscape document, it took longer than I would have liked for those details to become noticeable within the reports."
"They have their programs and tools that you have to put into your own environment. We basically ingest all the log data and then push it out to them. I wish it was a little bit different than that where we just push directly towards them. I do not know if that is a function that they thought would be better in terms of security, but I wish that instead of doing that, it should go from the device to them and not from the device to another system and then out to them. There seem to be some drawbacks to doing that."
"The MITRE ATT&CK framework could be faster when identifying and understanding sophisticated threats. Whenever something happens, we usually get notified a couple hours later."
"Probably the biggest thing is just: Can I search for this and what's the best way to do it? If I'm looking for two events versus a singular event, I just throw it back at them. They're the experts on it."
 

Pricing and Cost Advice

"From the initial cost that Binary Defense came in with, we pared it down quite a bit over the course of 30 or 60 days. My leadership would say that their cost was high, but realistically, they were in line with the market."
"It has been good. We have saved money, and we have a better product."
"The pricing is very good. They are definitely competitive and they were lower at the time that we went with them."
"The solution's price is spot on; if anything, it's slightly below the norm for most services. Compared to building the same team internally, it would cost more to create the same amount of capability than what we get from an external team. Price-wise, Binary Defense is in a great spot."
"It's valued at the right price. Even with the number of endpoints we have, we don't feel that it's a lot more than any competitor. In fact, it might be less expensive when you look at the fact that you're getting a full flex SOC out of it along with the tools."
"The pricing is on target. Working with their sales team on pricing negotiations was a pleasant process. They were very respectful of the constraints we had and I feel that we're paying a fair price."
"Binary Defense MDR is priced competitively and may be slightly lower than CrowdStrike."
"After we acquired this platform, we met with a number of different vendors. Binary Defense came in with a proposal that was surprisingly affordable. In fact, we were able to recoup the cost of their services within a short period of time. This is because Binary Defense is able to provide the same level of security as a team of two or three in-house analysts but at a fraction of the cost. As a result, Binary Defense is saving us an estimated $250,000 to $300,000 per year."
"On a scale from one to ten, where one is cheap and ten is expensive, I rate IBM Security QRadar's pricing a five out of ten."
"Most of the time, it is easier and cheaper to buy a new product or the QRadar box."
"It's too expensive."
"The pricing is always fine."
"The licensing is also overly complex, as there is a need to buy the work load performance monitoring separately."
"The price of this solution is a little bit expensive, so if it were cheaper then it would help."
"Pricing (based on EPS) will be more accurate."
"It's very expensive but it fits our budget."
"The upfront costs have increased, and we have been locked into this contract. The cost of changing over from it is way too high."
"I don't know if the pricing is by the seat but we're paying about $20,000 to 25,000 a year. On top of that, we pay for the managed support services. That runs us about another $35,000 or $40,000 a year."
"We put together the package of what we needed. It was based pretty much on the number of agents that we were deploying. If we needed to manage logging from certain specific applications, like Active Directory and SQL Server, there has been no additional cost for that. We had agents deployed for those specific servers and the applications were included, then there was just an additional installation that they had to do for us."
"Our pricing for Netsurion last year was US $52,000 per year."
"We have seen time and cost savings. It prevents us from having to hire specialized people for this type of work. We would need to hire six staff members to accommodate the same service."
"Netsurion's pricing is competitive. At the same time, they're the only ones who do what we want to do the way we want it. I can't say we would've paid more, but we would've had to have come up with our own solution if they weren't providing that."
"Our budget follows the calendar year. We just started a new budget year at the beginning of the month. We did budget for an increase in our threat management system selection. Therefore, we have the budget to implement and accommodate a threat management system change, including an increase for the quoted actions that we received to improve EventTracker. We are just waiting on our council to approve that budget, which might not be for a little while. Hopefully, when they do, we will be able to jump on doing something."
"It is a bit expensive as compared to some of the other products that have come out in recent years. Expense-wise, the only downside is that it is not cheap."
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Comparison Review

VS
Jun 28, 2015
Qradar vs. ArcSight
Continuing with the SIEM posts we have done at Infosecnirvana, this post is a Head to head comparison of the two Industry leading SIEM products in the market – HP ArcSight and IBM QRadar Both the products have consistently been in the Gartner Leaders Quadrant. Both HP and IBM took over niche SIEM…
 

Top Industries

By visitors reading reviews
Computer Software Company
17%
Healthcare Company
8%
Financial Services Firm
7%
Manufacturing Company
7%
Educational Organization
23%
Computer Software Company
15%
Financial Services Firm
10%
Manufacturing Company
6%
Computer Software Company
26%
Government
10%
Manufacturing Company
8%
Financial Services Firm
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Binary Defense MDR?
The most valuable feature is reviewing tickets and the notes added by technicians.
What is your experience regarding pricing and costs for Binary Defense MDR?
It has been good. We have saved money, and we have a better product. We are a company that has become an enterprise f...
What needs improvement with Binary Defense MDR?
We are going to have a meeting with them the following Monday. It will be our first quarterly business review. Half o...
What are the biggest differences between Securonix UEBA, Exabeam, and IBM QRadar?
It mostly depends on your use-cases and environment. Exabeam and Securonix have a stronger UEBA feature set, friendli...
What SOC product do you recommend?
For tools I’d recommend: -SIEM- LogRhythm -SOAR- Palo Alto XSOAR Doing commercial w/o both (or at least an XDR) is a...
What do you like most about IBM QRadar?
The event collector, flow collector, PCAP and SOAR are valuable.
What is your experience regarding pricing and costs for Netsurion Managed Threat Protection?
Their pricing is high. I don't know if it's a barrier. The quality speaks to the price. The price is the price. They ...
What needs improvement with Netsurion Managed Threat Protection?
There is one area that needs improvement and that is with the agents and the server that's on-site. The system requir...
 

Also Known As

Binary Defense Vision, Binary Defense Managed Detection and Response, Binary Defense Managed Detection & Response
IBM QRadar, QRadar SIEM, QRadar UBA, QRadar on Cloud, QRadar, IBM QRadar User Behavior Analytics, IBM QRadar Advisor with Watson
Netsurion Managed Threat Protection, Netsurion EventTracker
 

Learn More

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Overview

 

Sample Customers

Securitas USA, Black Hills Energy, Lincoln Electric,The J.M. Smuckers Company, New York Community Bank, State of Connecticut, NCR
Clients across multiple industries, such as energy, financial, retail, healthcare, government, communications, and education use QRadar.
The Salvation Army, The FRESH Market, Pacific Western Bank, NASA, American Academy of Orthopaedic Surgeons (AAOS), and Talbot’s Stores
Find out what your peers are saying about IBM Security QRadar vs. Netsurion and other solutions. Updated: November 2024.
824,053 professionals have used our research since 2012.