IBM SevOne Network Performance Management (NPM) vs Kaseya IT Center comparison

IBM and Kaseya are both solutions in the Server Monitoring category. IBM is ranked #18 with an average rating of 8.0, while Kaseya is ranked #20 with an average rating of 7.5. IBM holds a 0.9% mindshare in SM, compared to Kaseya’s 0.3% mindshare. Additionally, 96% of IBM users are willing to recommend the solution, compared to 100% of Kaseya users who would recommend it.

IBM SevOne Network Performa...

Read 54 IBM SevOne Network Performance Management (NPM) reviews

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230 Comparison Views

96% willing to recommend

Kaseya IT Center

Read 4 Kaseya IT Center reviews

121 Views
77 Comparison Views

100% willing to recommend

IBM SevOne Network Performa...

Kaseya IT Center

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Executive SummaryUpdated on Aug 6, 2024

Kaseya IT Center and IBM SevOne Network Performance Management (NPM) compete in the IT management and network performance category. IBM SevOne Network Performance Management (NPM) has the upper hand due to its advanced features and perceived value.

Features: Kaseya IT Center offers monitoring, remote management capabilities, and user-friendly interface. IBM SevOne Network Performance Management (NPM) provides comprehensive network performance analytics, scalability, and extensive monitoring options. IBM SevOne's feature set is broader than Kaseya's simpler offerings.

Room for Improvement: Kaseya IT Center needs better integration capabilities, enhanced automation processes, and more robust reporting features. IBM SevOne Network Performance Management (NPM) requires a more intuitive configuration process, improved reporting tools, and enhanced user interface. Kaseya focuses on polishing existing functionalities, while IBM SevOne aims to upgrade user experience.

Ease of Deployment and Customer Service: Kaseya IT Center is straightforward to deploy and offers responsive customer service. IBM SevOne Network Performance Management (NPM) has a more complex deployment but comes with extensive support documentation. Kaseya ensures a smoother deployment, while IBM SevOne provides detailed support resources.

Pricing and ROI: Kaseya IT Center has lower setup costs and offers acceptable ROI. IBM SevOne Network Performance Management (NPM) involves higher initial costs but delivers substantial ROI according to users. Kaseya is more budget-friendly, whereas IBM SevOne is valued for its long-term ROI.

To learn more, read our detailed IBM SevOne Network Performance Management (NPM) vs. Kaseya IT Center Report (Updated: April 2025).

Buyer's Guide

IBM SevOne Network Performance Management (NPM) vs. Kaseya IT Center

April 2025

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Helped 847,959 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IBM SevOne Network Performa...

Ranking in Server Monitoring

18th

Average Rating

8.4

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Network Monitoring Software (37th), IT Infrastructure Monitoring (43rd), Log Management (44th), Cloud Monitoring Software (29th)

Kaseya IT Center

Ranking in Server Monitoring

20th

Average Rating

7.8

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2025, in the Server Monitoring category, the mindshare of IBM SevOne Network Performance Management (NPM) is 0.9%, down from 1.0% compared to the previous year. The mindshare of Kaseya IT Center is 0.3%, down from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Server Monitoring

Featured Reviews

Grzegorz Nowak

Solution Architect at Wingu

Improves infrastructure planning by helping us analyze network traffic

We use SevOne to collect and report on network flows SevOne improves infrastructure planning by helping us analyze network traffic. We can look at bandwidth for specific endpoints on the customer's network and analyze traffic to identify issues. For example, maybe some connectors are unavailable.…

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ShaheenKapery

Solutions Architect at Altron

Improved our IT efficiency and problem resolution capabilities but MDM integration needs improvement

A lot of it is the ability to tell me what the problem is, even if it's a hardware or software error. The diagnosis is really nice, and it's enough for my technician to arrive with the right parts to fix it the first time. We don't need that extra truck roll. The fact that it can tell us which part to take with us, the most likely part that we need to replace, is a huge benefit. From an internal IT perspective, the integrations are really easy. Most of them can be done by even a tier-one technician. It's very straightforward: you click where it tells you to click, you do what it tells you to do, and it works.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I like the tool’s scalability and real-time reports. Earlier, we struggled to give real-time reports to clients. I also like the tool’s deployment model where we can deploy it either on-premises or in-house. We don’t have to carry the data all over the globe. Also, I am impressed with the tool's flow reporting and Wi-Fi."

"Data Insight reporting tool is the most valuable feature. They came up with it a couple of years ago. The most pleasing factor is the dark theme. You don't have a white background. It has templates that you can create for all kinds of reports that you can hit on the fly. It's much better printing of the reports. If you want to send PDFs to people, the reports are actually decent. Whereas for years, the old architecture of the PDFs was rubbish and even our customers said, "We have to manipulate your PDFs because they all have bad margin breaks. SevOne fixed that a couple of years ago with the new Data Insight. It's fantastic."

"It also gives us the closest thing to real-time insight into network performance that we have, with just a 10-second delay. It's very important for us to know the health of the infrastructure very quickly."

"SevOne has rich API capabilities, giving us the flexibility to control what we collect and customize the collection, creation, and manipulation of now metrics as necessary."

"The SMP and the xStats, which is for flat file integration, are both useful for integrating the various metrics that the device provides to monitor the performance of those systems."

"Scalability. I have never had to worry about how to handle really big environments."

"In 90% of the cases, new devices are plug-and-play, so when a new version comes out then SevOne has support for it out of the box."

"We find that the reporting is particularly valuable in terms of not only communicating with our peer teams but also with the executives."

More IBM SevOne Network Performance Management (NPM) pros

"It is a product that is very easy to learn."

"The solution's technical support is good."

"The stability is good. Our systems have been up for over two years without any stability issues."

Cons

"I would like to see live maps as an added feature. Also, build modules on AI and EML to provide better data insights that would proactively tell us what we should be looking after."

"In terms of having a complete view of our network performance, I would rate it a nine out of 10. The reason for not giving it a 10 is that there is no packet capture associated with SevOne, but we do have other tools in place to do that."

"The tool needs improvement in non-Cisco SD-WAN."

"Software upgrades can be tricky is not easy."

"SevOne could improve its flexibility because it isn't fully customizable and its out-of-the-box configuration doesn't cover all use cases."

"There is no service mode setup in this monitoring tool if you want to snooze alerts for any specific amount of time, to account for any activity change or major incident."

"Their virtualization solution is not compatible with our Kubernetes environment, which is one of the reasons we are ending our relationship with them."

"With the administrative management of the appliance, if some object appears from SevOne because something changed in the network or whatever, then as an administrator you will not be aware. If you are using this object in a report, this object will disappear from the report and you will not be aware of it. So, if you have 1,000 reports, you cannot always check these reports everyday to see if objects are missing or information has disappeared. We don't have any information on alerts, saying that something is happening there and maybe we need to take action. If an object was replaced by another one, or if a link was replaced by another one, then the graph needs to be changed because it doesn't exist in the graph anymore. However, we don't have this information."

More IBM SevOne Network Performance Management (NPM) cons

"I would like to see MDM integration improved."

"At times, there is degradation in performance."

"In Kaseya, agents are shown as offline at times, and it is an area that is being improved."

Pricing and Cost Advice

"The tool is not expensive. We were able to negotiate with SevOne on pricing."

"The pricing has not evolved with the market, which is one of the reasons we are moving to a new product."

"Choose a SevOne partner who can provide SevOne as a service and can deliver professional services and maintenance."

"Have a bank of licenses, because it is about the number of objects (RAM, ports, CPU, etc.)."

"There are cheaper solutions available."

"Although I don't have exact details in terms of cost, my experience has been that SevOne is willing to make a deal with the customer."

"The pricing has been fair."

"For the value that you get from SevOne, it's worth the price. There are a lot of cheaper alternatives on the market, and even free options. But they require more staff, more resources, and engineers with more advanced knowledge of monitoring. That's what makes SevOne worth the price."

More IBM SevOne Network Performance Management (NPM) pricing and cost advice

"Pricing is okay and negotiable."

"I rate the product's price a six on a scale of one to ten, where one is expensive, and ten is cheap."

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Top Industries

By visitors reading reviews

Financial Services Firm

17%

Manufacturing Company

16%

Computer Software Company

14%

Legal Firm

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about SevOne Network Data Platform?

I like the tool’s scalability and real-time reports. Earlier, we struggled to give real-time reports to clients. I also like the tool’s deployment model where we can deploy it either on-premises or...

See all answers

What is your experience regarding pricing and costs for SevOne Network Data Platform?

The tool is not expensive. We were able to negotiate with SevOne on pricing.

See all answers

What needs improvement with SevOne Network Data Platform?

There is room for improvement in the integration with different vendors and the reporting capabilities. It would be beneficial to have out-of-the-box integration with third-party vendors and improv...

See all answers

What do you like most about Kaseya IT Center?

The solution's technical support is good.

See all answers

What needs improvement with Kaseya IT Center?

I would like to see MDM integration improved. It seems strange that it's not included. It's difficult to manage company phones without it. Many employees use company phones for work, even for tasks...

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What is your primary use case for Kaseya IT Center?

So, it's much bigger than just server monitoring. We can plan the deployment, handle it, and roll it back, and it can automatically roll it out. We can do it in the sandbox to see if there are any ...

See all answers

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Product Reports

Buyer's Guide

IBM SevOne Network Performance Management (NPM)

April 2025

IBM SevOne Network Performance Management (NPM) report

Download IBM SevOne Network Performance Management (NPM) product report

Buyer's Guide

Server Monitoring

March 2025

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Also Known As

SevOne

IT Center

Overview

The IBM® SevOne Network Performance Management (IBM SevOne NPM) solution helps you spot, address, and prevent network performance issues early with machine learning-powered analytics from a single source. Boost network performance and improve your user application experience by proactively monitoring your multivendor end-to-end network across enterprise, communication, and managed service provider networks.

Transform raw network performance data into intelligent and actionable insights. The IBM SevOne NPM solution goes beyond detection, combining industry-leading expertise and advanced technology to help your IT team plan and optimize your network and act on what matters: improving network performance to provide an exceptional customer experience.

For further information, please visit www.ibm.com/cloud/sevo...

IBM

IT Center overcome IT complexity and manage your entire IT environment to improve service quality, increase efficiency, and deliver new services rapidly and securely. IT Center is a comprehensive IT management solution that allows IT departments and Managed Service Providers (MSPs) to centrally manage and automate all of IT, from a single console.

Kaseya

Sample Customers

ATOS, Devereux, Spark New Zealand, Access4, Rogers Communication, Lumen (formerly known as CenturyLink)

1st Community Federal Credit Union, AMC, All Coveredês, Atlanta Technology Force, Babcockês, Baker Triangle, BankFirst, Beltone New England, Big Brothers Big Sisters

Buyer's Guide

IBM SevOne Network Performance Management (NPM) vs. Kaseya IT Center

April 2025

Free Report: IBM SevOne Network Performance Management (NPM) vs. Kaseya IT Center

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