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IBM Tivoli NetCool Impact vs Zenoss Cloud comparison

IBM and Zenoss are both solutions in the Event Monitoring category. IBM is ranked #11, while Zenoss is ranked #14. IBM holds a 3.0% mindshare in EM, compared to Zenoss’s 1.7% mindshare. Additionally, 100% of IBM users are willing to recommend the solution, compared to 100% of Zenoss users who would recommend it.
IBM Tivoli NetCool Impact
Read 4 IBM Tivoli NetCool Impact reviews
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100% willing to recommend
Zenoss Cloud
Read 8 Zenoss Cloud reviews
  • 155 Views
  • 105 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 23, 2025

Zenoss Cloud and IBM Tivoli NetCool Impact compete in the network management and monitoring space. Zenoss Cloud has the upper hand with superior ease of integration and proactive monitoring capabilities, making it effective for dynamic environments, whereas IBM Tivoli NetCool Impact offers extensive customization and scalability, appealing to large enterprises with complex IT infrastructures.

Features: Zenoss Cloud provides real-time service modeling, hybrid IT monitoring, and predictive analytics, which are ideal for environments necessitating seamless integration. IBM Tivoli NetCool Impact features robust event management, automated root cause analysis, and integration with other IBM solutions, catering to businesses aiming for comprehensive IT operations management.

Room for Improvement: Zenoss Cloud could enhance its customization options, improve scalability for more demanding environments, and offer more advanced event correlation features. IBM Tivoli NetCool Impact might work on simplifying its initial setup process, offering more user-friendly interfaces, and enhancing integration capabilities with non-IBM products.

Ease of Deployment and Customer Service: Zenoss Cloud has a straightforward cloud-based deployment approach, enabling rapid implementation and efficient scaling, supported by responsive customer service for deployment issues. IBM Tivoli NetCool Impact requires more elaborate initial setup and customization, but it provides comprehensive support options, suitable for businesses needing guidance through complex deployments.

Pricing and ROI: Zenoss Cloud offers a competitive pricing structure with high ROI through minimized downtime and resource efficiency. Although IBM Tivoli NetCool Impact may incur higher initial costs due to its customization, it offers long-term ROI thanks to its robust management capabilities and reduced need for manual interventions.

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Buyer's Guide
IBM Tivoli NetCool Impact vs. Zenoss Cloud
March 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IBM Tivoli NetCool Impact
Ranking in Event Monitoring
11th
Average Rating
7.8
Reviews Sentiment
6.4
Number of Reviews
4
Ranking in other categories
No ranking in other categories
Zenoss Cloud
Ranking in Event Monitoring
14th
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
8
Ranking in other categories
Application Infrastructure (33rd), Network Monitoring Software (76th), Server Monitoring (23rd), IT Infrastructure Monitoring (53rd), Container Monitoring (10th), Cloud Monitoring Software (40th), AIOps (20th)
 

Mindshare comparison

As of April 2025, in the Event Monitoring category, the mindshare of IBM Tivoli NetCool Impact is 3.0%, down from 3.6% compared to the previous year. The mindshare of Zenoss Cloud is 1.7%, down from 2.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Event Monitoring
 

Featured Reviews

VD
Supports APA through ISPF and lets us easily integrate with other apps for ticketing purposes
For improvement, I'd say the dashboard and the overall GUI could use some work. Although, I don't think that there's much improvement that Netcool really needs to achieve in this area, because when we're talking GUI, Impact is able to integrate with any third-party system and it comes with ISPF APA. It's more beneficial than Netcool/OMNIbus in this respect, and it's quite easy to handle. Some statistics around the products would also be nice. For example, to see how it performs. So when the bulk copy has been processed by Impact, through a kind of dashboard, it could indicate to the user: ""This many events have been process this many times, and this particular event may cause trouble. This many events are in testing, etc." Basically, I'd like more visibility into the details and particulars through Impact itself, so that we can take action on what's happening, and we can automate. For instance, we could maybe send the events to some kind of server or monitoring program, and perform automation on them.
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ClaudiaChen - PeerSpot reviewer
Generates close to real-time alerts so users can resolve issues, but needs more integration and public cloud monitoring features
As Zenoss Service Dynamics is more for network-centric devices and you want to monitor, for example, a server, its services, IP addresses, and interfaces, if it's a network and you're going to monitor multiple items, you'll be charged multiple times. This is what Zenoss Service Dynamics needs to improve to make sure that customers pay just one fee to monitor the entire server. What I'd like to see in Zenoss Service Dynamics in the future is a public cloud monitoring feature, particularly for the Azure public cloud. Another additional feature I'd like to see in the next release of the solution is integration with the Azure public cloud because I know that there are some services from Azure that Zenoss Service Dynamics is currently unable to monitor.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It is easy to integrate with other models such as Oracle, other systems, external systems, and to reach events."
"The most valuable feature that comes with Netcool/Impact is the ISPF APA support. It is inherent to Netcool/Impact, so I can use the ISPF of any other product, which I can invoke and consume through Impact, and do integrations, which is great. I run the Netcool desktop application so I can integrate with other applications in the ticketing system. It's a great ability being able to invoke ISPF and integrate."
"The solution is great at being able to fetch almost any kind of file."
"This product allows us to make use of open-source products, including running Java code."
"What I like most about Zenoss Service Dynamics is that it monitors the devices and gives close to real-time alerts. For example, in case the device is not available, Zenoss Service Dynamics generates an alert so my team can resolve the issue."
"The custom built integration is one of the most valuable features because you can see all the especially critical items."
"It's easy to use."
"They have also accommodated many state-of-the-art technologies like Docker and ZooKeeper."
"The product offers good documentation that helps with initial training."
"The most valuable feature is the flexible discovery mechanism."
"Its Docker Container concept is mind blowing. It is the first monitoring tool which comes with Docker features."
 

Cons

"Stability-wise, this product needs to be improved."
"The solution is somewhat complicated. It's not exactly straightforward."
"IBM is not investing in the development of the on-premise version of this solution."
"For improvement, I'd say the dashboard and the overall GUI could use some work. Although, I don't think that there's much improvement that Netcool really needs to achieve in this area, because when we're talking GUI, Impact is able to integrate with any third-party system and it comes with ISPF APA. It's more beneficial than Netcool/OMNIbus in this respect, and it's quite easy to handle."
"The inclusion of a feature to show a graphical view of the network would be a helpful improvement."
"The AI aspect needs to improve."
"It would be ideal if the product offered sound alerts."
"There was a problem with Zenoss and storage monitoring."
"There is room for improvement with the administrative part. They introduced Control Center to manage things in Zenoss 5. The services that Zenoss provides remained the same, but the administrative part, since they introduced Docker, etc., has become a little complex"
"As Zenoss Service Dynamics is more for network-centric devices and you want to monitor, for example, a server, its services, IP addresses, and interfaces, if it's a network and you're going to monitor multiple items, you'll be charged multiple times. This is what Zenoss Service Dynamics needs to improve to make sure that customers pay just one fee to monitor the entire server. What I'd like to see in Zenoss Service Dynamics in the future is a public cloud monitoring feature, particularly for the Azure public cloud. Another additional feature I'd like to see in the next release of the solution is integration with the Azure public cloud because I know that there are some services from Azure that Zenoss Service Dynamics is currently unable to monitor."
"Now it is stable, but they should design threshold parameters in percentage instead of raw values."
 

Pricing and Cost Advice

"Licensing of IBM Tivoli NetCool Impact depends on the number of nodes on the element that you are monitoring."
"The licensing is yearly, and although I'm happy with the pricing I do think it could be better."
"It depends on the customer, what he wants."
"The pricing depends on the environment, the number of services, and the size of the data center. It can go from $100,000 to a million dollars."
"There are additional costs you'll have to pay apart from the license fee for Zenoss Service Dynamics. I can't remember exactly how much my company is paying because I don't handle the finance part, but the cost is paid annually. On a scale of one to five, with one being the cheapest and five being the most expensive, I'm rating the solution three out of five."
"It is very cost-effective compared to the tools I worked with in the past. The company is gaining a lot with respect to the cost factor. It provides agentless monitoring and in a very cheap way."
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Top Industries

By visitors reading reviews
Financial Services Firm
19%
Computer Software Company
9%
Real Estate/Law Firm
9%
Retailer
9%
Computer Software Company
23%
Financial Services Firm
12%
Manufacturing Company
10%
Insurance Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

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What is the best network monitoring software for large enterprises?
In my experience, I worked with many monitoring software, but the one that gave me the most functionalities of a large-scale company is Zenoss, due to its ability to monitor completely hybrid and a...
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Comparisons

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Compared 15% of the time
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Product Reports

Buyer's Guide
Event Monitoring
March 2025
IBM Tivoli NetCool Impact reportDownload IBM Tivoli NetCool Impact product report
Buyer's Guide
Zenoss Cloud
March 2025
Zenoss Cloud reportDownload Zenoss Cloud product report
 

Also Known As

Tivoli NetCool Impact
Cloud Monitoring, Zenoss Service Dynamics
 

Overview

IBM Tivoli Netcool Impact is an enterprise and network management software that automates the support of business-critical functions. The software helps to enrich events with business context, provides an integrated view of data from multiple sources in context and enables custom automations.
IBM
Zenoss Cloud revolutionizes IT infrastructure monitoring with a service-centric approach, prioritizing the overall health of services and applications. Harnessing the power of Artificial Intelligence and Machine Learning (AIOps), Zenoss Cloud offers end-to-end visibility across servers, networks, storage, and applications. Real-time monitoring, event correlation, and automated remediation ensure immediate insights and efficient issue resolution. The customizable dashboards empower users to tailor visualizations to their needs, while scalability accommodates diverse infrastructures. Zenoss Cloud guarantees improved application performance, reduced downtime, and enhanced IT efficiency, making it an ideal choice for businesses of all sizes, from small enterprises seeking simplicity to large corporations requiring advanced scalability. Experience unified monitoring and proactive management with Zenoss Cloud, a comprehensive solution that transforms IT infrastructure optimization in today's complex environments.
Zenoss
 

Sample Customers

Claranet, Consolidated Communications, Telus, €sterreichische Bundesbahnen (€BB), Telekom Srbija, Bendigo Community Telco, Capgemini, Schweizerische Bundesbahnen (SBB)
2degrees, Rackspace, State of North Dakota, El Paso Independent School District, NWN Corporation
Buyer's Guide
IBM Tivoli NetCool Impact vs. Zenoss Cloud
March 2025
Free Report: IBM Tivoli NetCool Impact vs. Zenoss Cloud
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