No more typing reviews! Try our Samantha, our new voice AI agent.

SmartRecruiters vs iCIMS Recruit comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

iCIMS Recruit
Ranking in Applicant Tracking and Recruiting Software
2nd
Average Rating
7.8
Number of Reviews
12
Ranking in other categories
No ranking in other categories
SmartRecruiters
Ranking in Applicant Tracking and Recruiting Software
3rd
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
15
Ranking in other categories
Talent Acquisition (10th)
 

Mindshare comparison

As of August 2026, in the Applicant Tracking and Recruiting Software category, the mindshare of iCIMS Recruit is 1.4%, down from 2.4% compared to the previous year. The mindshare of SmartRecruiters is 2.6%, down from 6.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Applicant Tracking and Recruiting Software Mindshare Distribution
ProductMindshare (%)
iCIMS Recruit1.4%
SmartRecruiters2.6%
Other96.0%
Applicant Tracking and Recruiting Software
 

Featured Reviews

ManishGupta9 - PeerSpot reviewer
Managing Director & CEO at Talenton Global
Centralized hiring workflows have cut time to fill and now need better automation and AI features
Implementation can be a bit lengthy and complicated, which is an area where iCIMS Recruit needs improvement. Customer support and automation are areas where iCIMS Recruit is less impressive, and they need to improve more on automation processes. Configurability could be a bit higher because some competitors might have an edge in terms of UX, recruiting workflow, modern recruiter experiences, and sourcing or CRM-oriented experiences. A native HCM is important because many times I have to integrate with different HCMs like Workday or SAP. Pricing is not very transparent, as sometimes I have to keep adding things and they keep adding more prices in terms of lower cost and faster implementation. Some user functionality can require too many steps. Customer support can be inconsistent sometimes, and I have seen some delays. The iCIMS Recruit support team does not always provide very proactive support. Implementations are usually very lengthy and they really need to improve their implementation strategy to cut down a substantial amount of time.
SUMANTA  GHOSH - PeerSpot reviewer
Regional Recruitment Lead at IQ-EQ
A user-friendly tool that functions without any glitches
With SmartRecruiters, compatibility with other HRIS systems is an area with certain shortcomings that require improvement. SmartRecruiters is a tool that we use as an ATS platform in our company, but we manage the employee lifecycle with the help of SAP, and I don't see the integration of SmartRecruiters with SAP happening quite seamlessly, making it an area where improvements are required.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"iCIMS Recruit is a user-friendly applicant tracking system overall."
"iCIMS Recruit has positively impacted my experience as a job applicant by making it faster and less stressful."
"iCIMS Recruit has impacted the organization positively because it has provided us with additional support and consistency with every recruiting process that we handle in the company, and this provides great transparency and great candidate experience in order for us to hire the best talent for the business."
"Over time, I've seen them build on their platform, make improvements, enhance the user experience, and continue to gather feedback for improvement from end users."
"The best features iCIMS Recruit offers are that it reduces manual labor and allows me to create jobs and maintain a job library."
"The best features iCIMS Recruit offers are that it is easy to progress from sourcing to interviewing through the entire process, from sourcing and interviewing to rejection or acceptance and onboarding."
"I would describe iCIMS Recruit as a strong enterprise ATS where the biggest value comes from scalability, configurability, and its broader integration ecosystem."
"The solution offers good customization and good dashboards."
"The all-encompassing ability to manage the process cohesively out of the SmartRecruiter system was valuable."
"It is a really user-friendly tool, and its implementation is quite wide. It is very easy to manage users and build your workflows. Overall, it works very well for the customization of the workflows for us. The recruitment team has generally found the whole platform useful. We were looking to kind of expand it by using the CRM functions that it has. However, with COVID and recruitment being on the freeze, we weren't really able to make the most of the tool. They are, however, finding it useful to actually build up their talent pools and client candidates to be able to contact them when we kind of have this freeze off."
"It has a lot of good features. We post all of our jobs through the system, and they have a marketplace where you can share the job post with the job boards they're working with. It is integrated with all the records about from where the applications are coming. We have all of our candidates gathered there. We can set up our own hiring processes depending on the type of job and then move them through the process there. It is also possible to involve hiring managers and give them access so that they can also track the candidates and have a look at TBE and interact in the system, which is very useful. We also use SmartRecruiters for job approvals before posting the job as well as for offer approvals before sending an offer. We have everything in the system itself, and everything is being tracked, which is very good for us. It is a reliable system, and you can use it for the full cycle of recruitment. You can really adapt it to your processes. When it comes to the configuration, it is easy to configure. Something that is good with SmartRecruiters is that they are always working on improvements. Every quarter, they have different enhancements or product releases, which is something that we appreciate."
"The most valuable feature of the solution stems from the fact that amongst all the other ATS platforms that I have used, SmartRecruiters is the most user-friendly tool."
"The most valuable feature is the way that they've set it up for collaboration."
"SmartRecruiters' ease of use, experience, and data compliance with GDPR were the main reasons for switching to this."
"With just a click of a button, we can manage the process. Even generating offer letters and obtaining electronic signatures through DocSign are integrated into this application."
"SmartRecruiters is a candidate management system or ATS system that we use for recruitment purposes."
 

Cons

"iCIMS Recruit could be improved by adding a block to explain certain things."
"Customer support and automation are areas where iCIMS Recruit is less impressive, and they need to improve more on automation processes."
"iCIMS Recruit can be improved from its user interface."
"The customer support for iCIMS Recruit, specifically the technical customer support, leaves a little bit to desire, as with any other SaaS company."
"I know that they are very expensive and it's a long implementation process, but they're still my favorite applicant tracking system I've used in twenty years."
"iCIMS Recruit can be improved by adding additional features related to looking for attrition rate and seeing how many people actually stay within roles, especially for those high-volume roles that have high turnover."
"Eventually, the company moved away from iCIMS Recruit simply because it did not provide all the options to filter, keyword search, or navigate applicants."
"The only challenge is that it can be difficult to make managers aware that they need to follow positions in the platform and learn how to use it so we can work together."
"We ran into some serious issues related to language barriers."
"The solution's reporting feature could be improved because it is not very strong."
"One thing that has been a bit of a struggle is getting tech support."
"One thing that has been a bit of a struggle is getting tech support. It is a little more difficult to get support from SmartRecruiters. They want you to have your own in-house person to help you with any issues, whereas with both Lever and Greenhouse, you can just click a button at the bottom of the screen and chat with someone almost instantly."
"Reporting is always something that can be improved. Currently, it is a little bit complicated when it comes to reporting."
"There were limitations with the system that we would have liked, not in the time, but the company in Germany really dictated that. So we couldn't do everything in the system we would have liked to it."
"The filters are not accurate. The results are inaccurate when filtering multiple criteria, such as country and hiring manager."
"Sometimes, there is this language or communication barrier in terms of what the applicants mentioned. SmartRecruiters sometimes has trouble understanding certain types of keywords or has certain types of language, translation, or grammar issues."
 

Pricing and Cost Advice

Information not available
"Back in 2018, when I engaged with their sales, they wanted to charge around $10,000 for an annual subscription. Depending on your organization, that either could or couldn't be expensive. I personally think it's a fair price. However, I engaged them and negotiated a lower price with them. I think I got closer to $6,000. It came with a commitment of three years."
"I wasn't involved in its acquisition, but I would assume that SmartRecruiters is pretty pricey."
"SmartRecruiters is much better than its competitors. Considering the type of features and services it provides, it is probably one of the best solutions in the market. Others may offer a similar price, but their services won't be that good or the user-friendliness won't be that great. The licensing works based on how many users are there in a company. If you are using other functionalities, like CRM and HRS, the price increases."
"SmartRecruiters is an expensive solution."
"They are pretty competitive. As the product matures, it has much more functionality and different pricing models. It can relatively cost a lot more if you want to use additional features, but, in general, it is competitive in the industry. We work on a yearly license agreement based on the company size. There are the support costs, which are a part of the additional cost based on the percentage of the licensing fee. So, it has a license plus support cost. Then, of course, there are other add-on options that we can purchase and procure whenever we want to based on certain negotiated arrangements."
"I haven't been so involved with pricing, so I don't have all details, but I know that we are paying per head when it comes to different countries. There is an additional fee for new features that they release. If it is something that we would like to use, we need to pay some extra for it."
"There were implementation costs in the first year to get everything set up and running, and then they have various modules on top, which are optional and available at an extra charge."
report
Use our free recommendation engine to learn which Applicant Tracking and Recruiting Software solutions are best for your needs.
910,350 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
No data available
Comms Service Provider
10%
Healthcare Company
9%
Outsourcing Company
9%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise5
Large Enterprise11
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise4
Large Enterprise8
 

Questions from the Community

What needs improvement with iCIMS Recruit?
iCIMS Recruit can be improved by adding additional features related to looking for attrition rate and seeing how many people actually stay within roles, especially for those high-volume roles that ...
What is your primary use case for iCIMS Recruit?
My main use case for iCIMS Recruit is as an applicant tracking system where I review candidates, disposition candidates, and set up candidate screening, which may be virtual or in person. I create ...
What advice do you have for others considering iCIMS Recruit?
The advice that I would give to others using iCIMS Recruit is that it is an ATS system that works well for applicant tracking and workflow process in general. It is easy to navigate, and I think it...
Ask a question
Earn 20 points
 

Overview

 

Sample Customers

NorthStar Anesthesia, Southeastern Grocers, AmTrust Financial, RPM Pizza, Hackensack Meridian Health, Esurance, Peet’s Coffee, Regis Corporation, Cedar Fair
Atlassian, Aol, IBM, Napa, Skechers
Find out what your peers are saying about SmartRecruiters vs. iCIMS Recruit and other solutions. Updated: July 2026.
910,350 professionals have used our research since 2012.